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GERALD R
Customer Reviews for Max's Towing & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Helpful and professional attitude by all employees
STEPHEN HIt would be nice if you had the proper address for pick up - the address for the location was their overflow lot; actual pick up site was over 2 miles away from address provided
RICHARD LGood friendly service.
ALAN GEverything took very little time and people were very helpful.
Billy SWhat can I say the folks here or truly courteous and professional I would definitely recommend this place to any and everyone that needed to rent something from you all very friendly extremely helpful extremely knowledgeable very courteous very professional very well-mannered I can't say enough about the individuals that work at this professional haul rental place I was so impressed these people should get the a plus award if they haven't already got it !
THOMAS LTried saying I didn’t put the correct amount gas in it, tried charging me $200 for the U-Haul
Emily JNothing to improve on. The guys @ the shop are fantastic and knowledgeable. The trucks are well maintained.
Pamela HAdd a second pickup truck.
John RPut a second pickup truck at this location.
John RKeep up the good work.
John RI love U-Haul
Mario DMax's is certainly the best to deal with! Excellent in every way!
Thomas MWent above and beyond
Adiranne RThe steering column in the truck is HORRIBLE!!! Needs to be serviced the steering wheel actually has to be completely sideways to go straight ! Otherwise it was fine
Elizabeth GVery helpful.
Rebecca BMy experience was flawless. Great customer service.
ROBERT ATruck cab had a strong offensive industrial odor, perhaps from plastics sitting in the sun. It was nasty to breathe. Perhaps some ventilation and odor spray prior to customer pickup would help. Otherwise, great truck and very impressed with condition!
Janet Mdropped off after hours
Austin WThe address listed is not the correct pickup. That is the storage facilities. Pickup is on 12th street.
Kevin HWhy are so ducking expensive. Stop
Haley CI can't think of any improvements that could be made. The check-in process was fast and easy,
Edward TKeep doing what you are doing. Max is the friendliest U-Haul dealer I have every used.
James Wvery accommodating for last minute need to get access. super kind people
Alena AThe Uhaul vehicle was fine. The pickup process was ridiculous!!! It took over an hour to check it out and i was very displeased with the process. There was barely any services and or Wi-Fi to connect to in order to check the vehicle out over the phone. I was also charged for 7 days which I didn't have it for that long so now I will need to sit on the phone for hours dealing with that.
Nicole HGreat customer service with these guys! Had me ready to go in 5 mins! Thanks!!!!
Mary BExtraordinario servicio al cliente
EDWARD SGreat service. Very accommodating
PHYLLIS PGreat place to rent from. Only suggestion would be to have more availability on cargo trailers. Needed a 6x12 several times and they didn't have any in any of the locations in Murray, Ky a couple times i needed it.
Jerry MStaff was very accommodating and informative. I would definitely recommend them
PHYLLIS PHave an honest sales person. We were charged double the amount, and had to call the Uhaul 800 number to get it straightened out.
Kristi GFriendly and professional.
Todd VI had previously rented 8 UBoxes and had a good experience. This experience was less than satisfactory. I did not know there were two different sizes of UBox and was sent a "U" version which was considerably smaller than the 8 I had previously rented. This caused me to have to throw out $200 worth of property since it would not fit in the box..The crew I contracted to load the box told me oh yeah there is a small box and a larger box which I never knew and was not told. Not only was I given a smaller UBox but I was charged the same price for it as the larger box and I lost some property. I expressed my concern to the Uhaul manager and was basically told it sucked to be me. This was a total ripoff and will not be using Uboxes in the future
TIM ETires were low on air, one was at 10psi. Two tires had hardly any treads. One break liight was out and pointed out to the associate but ignored.
ERNEST SThe change over from the wood ubox to aluminum / fiberglass is a definite +
TIM EThe final delivery from Murray to Paducah took some time coordinating the actual move but the customer service was very good
Yvonne EThe only thing I saw was on the key drop box. The key fob was a tight fit maybe you can widen it just a bit
ROCKY WWanted to drop off at premier storage was told to take To this location. Men there are rude not at all friendly
tina sExcellent service - Best Overall Service I have had in years with any company in the people service business.
DAVID WBe helpful when unhooking a trailer and hand parts to the clients. We don't want to get in the way. Also try to be about solutions not problems. It's great trying to look up future reservations but if you provide wrong information it doesn't help.
Carol TNothing extra needed! Friendly, professional and easy to work with! The guys at Max's Towing were great!
THOMAS AThere was no one there at 10:00 am on a Friday morning when I dropped off. Cell service was so poor there I couldn't complete online check-in so I just crossed my fingers I did everything correctly
Diane CThe app was a complete hassle. Had go drive to another facility to unlock the keys. Very disappointing
BENJAMIN MMy experience was very good. 😄😄
KATON S | Overall ExperienceIt was very easy to get to the unit.
RYAN P | First ImpressionsJust the right size.
Privacy R | First Impressions