Customer Reviews for MAW Specialized Lawn Care Services Inc
(U-Haul Neighborhood Dealer)

132 reviews

4700 Caprice Dr   Middletown, OH 45044
(Across from the Baseball Field)

(937) 790-4397

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(937) 790-4397

4700 Caprice Dr
Middletown, OH 45044
(Across from the Baseball Field)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Uhaul app/website didn't want to work, so I went in and dropped off the key. Told the gal that I couldn't get the online check in to work - she said OK and and said she'd handle it. Then charged me $20 to do it. Would have been nice to know - not find out after it has already been charged to my card. I couldn't get the online check in to work - WHY SHOULD I BE CHARGED OTHERWISE DURING BUSINESS HOURS! RIDIC?ULOUS! Rent from anywhere but here.

ROBERT N. 
Rating:
3.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Start by at least having all the rental stuff there You had almost two weeks to get all the items at the place close to me but I had to drive twenty miles to pick up the vehicle and trailer but no appliance Dollie like that was ordered so first 20 miles on contract was getting home. Had to go find the dollie I needed (ordered) and had to rent at an additional cost The dealer was just fine U-HAUL DROPPED THE BALL BIG TIME

Robert H. 
Rating:
1.0

The people at this location were very rude and acted like it was a bother to have to talk to me. it was dirty outside and the inside looked messy. the truck I rented had many issues and was dead on empty when I left I had to go straight to a gas station because it almost ran out of gas. it ran horribly which caused my trip to be very lengthy. it took alot longer to make it home. I feel I was treated very poorly as a customer and have always used uhaul my whole life and was not impressed at all, I feel like i would not suggest anyone to use them again and would hesitate to use them personally again as well.

Michael T. 
Rating:
3.0

This location was not just a uhaul business. I had intended on doing an after hours return, but felt uncomfortable leaving it there as there were no other uhaul equipment around, only a uhaul sign mixed in with other signs on the building. When I did drop the trailer off the next day, I was told to put it in a parking lot off property.

Troy N. 
Rating:
1.0

Make sure what's been ordered is at the location and ready for the customer.

sandra D. 
Rating:
2.0

WAS NOT CHECKED IN ON DAY OF RETURN, the following day when I called they checked trailer in. has a water leak in rear left corner of trailer. CALL FOR MORE!!!

JERRY C. 
Rating:
4.0

Customer did not leave a comment.

Pennie B. 
Rating:
5.0

Highly recommend this location. I placed my rental reservation online. When I got there Michelle was extremely helpful, got me checked in quickly providing me with all of the details required. Even though I only needed the rental for 1 hr she told me where the drop box was in case I returned the truck after 4:00. 5 stars +

Beth D. 
Rating:
4.0

Lady at counter was so nice and helpful

MONICA R. 
Rating:
2.0

Felt vendor expected me to lift the 6 x 12 trailer by myself. She even asked do you need help. Lack of personnel had lady responsible for checkout plus she had to go and get a floor jack to pt on my car. Didn't wear any PPE the whole time but started the pen I was too use had been cleaned appropriately.

John D. 
Rating:
2.0

Truck was muddy and I didn't receive the equipment I paid for ??

Kortney D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Billing was wrong, over charged the bill amount by $29 for utility dolly's and something called furniture pads which I did not get. Will not be going back here.

Aehetesham Basha T. 
Rating:
5.0

Everything was great

James F. 
Rating:
1.0

There wasn't a key return drop-box at this authorized location. Nobody was at the business (MAW), and the phone number provided was simply Uhaul's reservation number. We spent an extra half-hour searching for the drop box and on hold with Uhaul customer service. Finally, customer service said to leave the key in the truck unlocked. Just then, an employee of the MAW showed up to return a work truck. He seemed to know nothing about a drop box, and took the key from me. Recommendation - simply add a drop box and make sure the customer is easily able to find it.

Matt G. 
Rating:
3.0

The tow dolly lights were not working. This should have been checked out in advance of any rental. I got stopped by law enforcement because of this. It wasted my time and I was embarrassed sitting by the side of the road with the lights flashing,

David B. 
Rating:
5.0

A good place to rent form ??

esso A. 
Rating:
2.0

I scheduled this truck for the 24/7 pickup and drop off. The keys were not easily found in the truck upon pickup. There was NOT a dolly included in the truck, and yet I have been charged for a dolly for 2 days. And... I received an email this morning stating that the truck was not returned on time when I actually returned it early.

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
4.0

I was really pissed to see the paper marked full tank and when I got in the gauge read at the end of the grey area so I thought that was full as is stated. When I filled the tank on the ride home. The full went way past the F. So I was shorted. A 1/4 tank of gas that I had to pay for in the end. Truck should have been swept out. Office lady was awesome, truck handled and rode great. Thanks

Stephanie J. 
Rating:
5.0

Being overcharged for safe move when you told them you didn't want it

Lewis M. 
Rating:
3.0

may want to check fuel level and mileage with customer to have accuracy for when returned to make sure someone is not over charged.

Valery S. 
Rating:
3.0

Customer did not leave a comment.

Frederick I. 
Rating:
5.0

Very nice girl and clean truck! Very happy with everything.

joe G. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Great customer service !!

Joshua M. 
Rating:
1.0

Piss poor representative U-Haul Head up absolutely no problem with the Goldenrod location on the other hand the Middletown Ohio franchise sucked no Uhaul signs no Personnel to accept delivery and I called numerous times in advance I'm sure I was talking with you some satellite group also contract was written for delivery to Middletown Pennsylvania no that wasn't the case it was always Middletown Ohio I don't know where they came up with the delivery point was very pissed off about that then don't have nobody at the Middletown Ohio site sucks big time think you should Can their asses my opinion

William H. 
Rating:
3.0

Customer did not leave a comment.

Shirese P. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Kim is a very competent professional. She answered all my questions thoroughly. I would not hesitate to use them again and I highly recommend this dealer.

CHARVIS M. 
Rating:
3.0

Customer did not leave a comment.

sharon C. 
Rating:
1.0

Had to wait for nearly 1/2 hour before someone showed up.

DOUGLAS H. 
Rating:
3.0

no one was there on Sat.

RICK N. 
Rating:
1.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

JO C. 
Rating:
5.0

Customer did not leave a comment.

ALYCE P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS A. 
Rating:
5.0

Customer did not leave a comment.

Crisostomo M. 
Rating:
3.0

I was told to have the truck cleaned and swept, but when I opened the back door whoever had the truck before me had not cleaned it out. There were leaves, dust bunnies and other debris in the truck. Also, this truck LEAKED! It rained the night we moved and our boxes and personal blankets were soaked. We had no idea of the leaks till the next morning. Also, the lights for the inside of the truck didn't work so we were loading in the dark with flashlights from our phones. Was not a good experience. I asked if the people at the pick up/drop off location would be there on Saturday when I dropped it off and I was told yes. When I returned the truck the building was locked and no one was there. I wanted to share my experience and let them know about the condition of the truck but couldn't. Also, this truck was old, had trouble starting and shifted very rough. U-Haul may wanna think about taking this truck out of their fleet.

Shawn A. 
Rating:
5.0

Very convenient location and nice people.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Transmission probably needs to be looked at. it downshifts extremely hard.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JIM A. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
2.0

Staff was not friendly and equipment I rented was not all at the location as stated. I had to drive to another location to pick up remaining rentals

Darren L. 
Rating:
5.0

MAW does a great job. Truck was old and worn out, but the price was agreeable.

VIC M. 
Rating:
3.0

I was over charged and brought this to the attention of the uhaul man in charge at this location. He said he passed the issue on to some regional guy who is supposed to take care of this. I still have not received a corrected invoice. I have had some email problems this past week so it is quite possible one was sent but did not get through to me as the problem was just resolved today.

TIM H. 
Rating:
5.0

Very pleasant reception. Quick and easy return.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

TOM H. 
Rating:
3.0

I was given the wrong truck didn't know it until I turned in the truck

KENNETH M. 
Rating:
3.0

Make sure you are only charged for the days you use trailer. Communication

Ken H. 
Rating:
4.0

Customer did not leave a comment.

carl M. 
Rating:
4.0

Customer did not leave a comment.

REGINA M. 
Rating:
5.0

Trailer worked great for us.

TIM S. 
Rating:
1.0

I booked on line. It told me to pick it up at 8:00am. We arrived at 8. The boss showed up at 9:00 With the keys. Secretary said he doesn't start till 09:00. Why then was I told 8:00? Very upset. Not good business.. Not good customer service. I expected better! Sad!

DAVID W. 
Rating:
4.0

They didn't have enough blankets for us, but we ended up with enough to use and they did credit us the difference.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

CHRIS B. 
Rating:
3.0

Customer did not leave a comment.

DAWN S. 
Rating:
3.0

Customer did not leave a comment.

DAWN L. 
Rating:
1.0

Service manager was late. Secretary said he was never on time. Has reservation for 8 am showed up around 9:20 am. Double charged me for a one day rental. I do not recommend and will not use again. Ready to turn over to my attorney unless they resolve today.

Randolph A. 
Rating:
3.0

Called the night before to get service. Was told we could pick up at 8am. Went to go pick up at 8. No one was there. Company doesn't open until 9. Pickup hours need to correspond with proper times.

james R. 
Rating:
1.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Customer did not leave a comment.

JAMIE S. 
Rating:
3.0

The site was not very inviting upon drop-off.

Tracey M. 
Rating:
5.0

No surprise that customer service in the midwest is better than the east coast

LINDSAY W. 
Rating:
3.0

Customer did not leave a comment.

STEVEN J. 
Rating:
3.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

Great service they got me in and out! They were very nice and explained everything very well! I would recommend this location! Thank you!

James B. 
Rating:
4.0

Just looked at my email showing my bill, and it says 3 billable periods. I picked it up on Friday morning (8-29) and returned it on Sunday morning (8-31). The bill shows I returned it on 9-1-14, This is NOT true!!! And another charge was added on my card for $31.00. I sure hope this is your mistake, Because 48 hours is not the same as 72 hours!!!!!!!

Ryan C. 
Rating:
5.0

Can't think of anything.

SUSAN M. 
Rating:
5.0

Excellent customer service!

Susan M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT D. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

finding out how much fuel to put in at return was unknown to us. . .thus we paid more than we had to on something that is too expensive to begin with

TRACI C. 
Rating:
3.0

Thank you.

ANDREW M. 
Rating:
3.0

Not over reacting, worst customer service I've ever experienced. They were not open on time, and I was told by an employee that " I shouldn't even be here, and I'm doing you a favor ." Even though he was late

SPENCER S. 
Rating:
5.0

Just treat them the same way you treated me. My experience was great with you. Thank You!

JANET P. 
Rating:
4.0

Customer did not leave a comment.

TONI P. 
Rating:
3.0

The truck in the back was drity and for some reason I got charged $10.00 more then IIT was suppose to be

sharon R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Owner went above and beyond. Replaced a fuse that was blown in MY vehicle, no charge. I will rent from them again. Rob

Rob L. 
Rating:
3.0

Everything was fine, truck was in good condition, clean and ready to drive. Dropped off today, all was smooth. Would recommend to any one.

JAY W. 
Rating:
3.0

No one from this facility inspected the uhaul with me, prior to my leaving. There were many dents and scratches that were already on the uhaul and I was afraid the return place would try to make me responsible for them. I took pictures of everything prior to leaving, just in case. There was also supposed to be 3/4 of a tank of gas in the truck, and there was not. The gauge was quite under the mark of 3/4 tank, but yet I had to fill it to 3/4 of a tank upon returning it. Not impressed. The back of the uhaul had also obviously not been swept out by the prior person using it, which I also had to do. The person who gave me the dolly at this rental location rolled it out in front of the store, gave it to me, and pointed to the truck and said, 'it's that one' and went back inside. I could not lift the dolly into the back by myself, so I had to get a friend to help me since that man just left the equipment with me. One good thing is that the girl at the reception desk was very nice and helpful.

KATIE P. 
Rating:
2.0

The gentleman who rented the equipment was half an hour late getting there the morning of, with another customer ahead of us already waiting and no excuse provided to either of us. He was borderline rude to the other customer, who was rightfully irritated at that point, and seemed to be trying to complete a much bigger moving project than us (time was of the essence). Checking us out took less time, as we were renting a smaller truck and dolly only, so no extras to grab. He took a personal cell phone call during the approximately 5-10 minutes it took to do the paperwork to set up some outing with a buddy. Since there was no one else waiting (and we had been), it would have been nice if he had waited to set up his private life for 10 minutes while he got his customers taken care of. His demeanor was overall pleasant with me, unlike the other gentleman he helped before me.

Tracy Z. 
Rating:
4.0

Customer did not leave a comment.

Balaji Ashok S. 
Rating:
3.0

Truck gas gauge was broken and front end was out of alignment shook bad over 55 mph couldn't determine fuel usage or where the needle was on gauge

RODNEY L. 
Rating:
4.0

Customer did not leave a comment.

andrew A. 
Rating:
5.0

Customer did not leave a comment.

jason H. 
Rating:
3.0

this location would not honor my coupon from uhaul either. she told me next place where i pick up tow dolly would honor it and that place told me drop off would honor it so nobody did and it was useless I will probably you Ryder next time

JODI C. 
Rating:
5.0

MAW Specialized Lawn Care was very quick and efficient at getting us all check out and ready to go. They were very professional and friendly. They did not do a walk around of the truck with us, but this was because we purchased insurance on the truck so we were not liable for any damage. Overall the business was a very nice place, organized and clean office and the truck we rented was very clean and nice. Great Job!

MATTHEW S. 
Rating:
3.0

Customer service was TERRIBLE. I sat in the lobby along with 2 other people for over 15 minutes waiting to even see an employee.

katy O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top