Comentarios del cliente para Maurers Trading Post

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Maurers Trading Post

Grado total:

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Gary D. en

Grado:

El cliente no dejó un comentario.

RICHARD M. en

Grado:

the staff was very good and easy to work with

Glenn B. en

Grado:

El cliente no dejó un comentario.

janie W. en

Grado:

The first truck had a scrape down the side and smelled like cigarettes and had a low tire. I was told to fill out a claim form and wait for roadside assistance when I called the 800 number. REALLY!! I didn’t even move the truck. It took me 45 minutes to rent a u-haul. Not overly impressed. Probably won’t rent one again

Judy R. en

Grado:

El cliente no dejó un comentario.

Brenda M. en

Grado:

Knowing that many people use the uhauls an the uhauls go through some very ruff people and hauls the drive was ruff. It seemed like an older truck but didn't have many miles on it but you would think it was built in the 1970s. I can't complain about the service I had trouble with my packing crew being able to help me and had the truck a few days longer than I expected.

james C. en

Grado:

The people at mauers were good and the equipment was good and fairly priced. My only complaint is the interface used to gather information and actually rent the item. I could tell that it was terribly cumbersome for the employee to use and it took a really long time to work through. If there was some way to simplify the check out process it would be much better. This is the third time in recent times that I have encountered the same issue (all different locations) and the employees had a really hard time using the required interface.

RICHARD M. en

Grado:

El cliente no dejó un comentario.

Thomas T. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Bolts were working loose on the front panel of the trailer. I made a video of it. Someone had used packing tape inside to keep water out. By the time I got to my daughters place to load the trailer the panel had slid out of place much more. I took more photos. I called the office in Lake Placid because I dropped the trailer off when they were closed. He said he had noticed the problem already but thanked me for calling. He also said he would not rent the trailer out in that condition.

Tanner K. en

Grado:

El cliente no dejó un comentario.

SHAWN S. en

Grado:

I should have went to the local State Police station and had them DOT the truck... I'm pretty sure it would have been put OUT OF SERVICE. Broken mirror... the frontend was so loose, it was difficult to keep the truck on the road... doing what I do for a living, have a real good grip on the laws regarding the safe operation and maintenance of said truck.

Joshua L. en

Grado:

The truck was the worst one i have ever driven. Everything rattled and seems like it shpuld be retired.

John A. en

Grado:

El cliente no dejó un comentario.

Erik J. en

Grado:

Maurer's was awesome to deal with on this rental! Would recommend to anyone.

Chad S. en

Grado:

Was not the cleanest, but not too terrible. Bad part was Mauers Trading post stated that their system was down, so everything was done with e cell phone by them, so I photographed the mileage in and out for the rental. Once I returned, they stated the incorrect mileage and overcharged for 78.5 miles of travel. I have been trying to get reimbursed for 2 weeks now, and getingt the runaround. Someone at Mauers Trading Post did not do their job of correctly checking and recording mileage, and now I spend my time trying to correct for their issue. Uhaul online chat is also very slow, and vague answers. I provided all evidence showing the correct mileage, and was denied, so I have to spend more time trying to resubmit because Uhaul didn't fully review the information. RENTER'S BEWARE of Mauers Trading Post Uhaul service, you may be getting way more than you asked for.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Haley J. en

Grado:

El cliente no dejó un comentario.

Shanon M. en

Grado:

El cliente no dejó un comentario.

Arnold T. en

Grado:

Decent to deal with, friendly

albert J. en

Grado:

In the past when I've rented a vehicle it was to be returned with a full tank of gas. I drove this truck eight miles and had to put $15.00 worth of gas in the tank to get it back to full. The last person had not returned it full. When I took the truck back to the rental center and made comment about this I was told that I only had to return it at the same level as when I signed it out. This was not told to me at sign out. When I asked if they could do anything about the extra money spent of gas I was told they were not able to do anything about it. When I was given the final total fee it was much more that I had expected. The truck rental was $29.95 plus eight miles at 99 cents per mile. A total of less than $40.00 I had expected. The total fee was just shy of $45.00. When I questioned the amount I was told there was an environmental fee and sales tax. Again information I was not given at the time of sign out. Apparently I was expected to know all of this prior to the time of rental.

chris A. en

Grado:

Pickup Location changed less than 1 day before pickup to site 45 minutes away. So instead of me being able to pickup rental on my lunch hour I had to take 3 hours off work for pickup. New site had staff not trained to handle rentals. Forms asked to sign were in French and I was told that’s all they had - so I had no idea what I was signing. On a positive note, staff was very apologetic of experience.

Brian F. en

Grado:

Although the staff was very friendly it seems every time I use this facility the registration process is lengthy and it's usually someone learning the process.

Rick S. en

Grado:

El cliente no dejó un comentario.

Bernard G. en

Grado:

El cliente no dejó un comentario.

Amanda L. en

Grado:

El cliente no dejó un comentario.

Mackensie M. en

Grado:

The truck had a hazed windshield, mud on the side of the seat, dirt on the side of the seat, and the box of the truck had dirt throughout. The attendant was less than helpful, led us to the trucks, didn't point out our truck, didn't inspect it for debris, and didn't check it for extra carts, or anything. Brought us our dolly we rented and moved moved on. Because she didn't check over the truck we ended up with 2 dolly's. Very disappointed in the overall service that was provided at this location.

Jody V. en

Grado:

The trailer was absolutely filthy when we opened it at my house. There were greasy blankets in the back and blankets that were full of dirt. They were all on the floor and a mess. Also there were metal and grinding wheels still in the back. Then I ordered a truck that was 15 minutes from my house and they moved it to 45 minutes away because they didnt have one where I asked for it and charged me for going over 13.5 miles. Not a very happy camper with Uhaul right now.

James B. en

Grado:

El cliente no dejó un comentario.

Daniel G. en

Grado:

El cliente no dejó un comentario.

a a C. en

Grado:

All the paper work and payment was supposed to be arranged by another party. When I went to pick up trailer nothing could be found and I had to fill out all the paper work plus put rental on my credit card. I was just using the trailer for a car dealer not myself. I was not very happy with this experience.

Scott W. en

Grado:

Got charged a fill up fee for not having gas tank at 1/4 filled when it was below 1/4 filled when I pick it up. Only went about 5-10 miles total and returned truck 3 hr later. Was never told I was responsible for the 1/4 gas tank fill when I pricked up truck only after the fact and the fee of $30 placed on bill. Attendant attempted to take $20 off. Still after total pick it was $15 above the $55 it was suppose to be.

Cathy G. en

Grado:

Location Mauers was excellent. However location Jackson Center and U-Haul home office would be very poorly rated. Overall I will not recommend and will state why .

Aaron S. en

Grado:

El cliente no dejó un comentario.