Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)

1,252 reviews

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DYZHERNECQUE A. 
Rating:
5.0

Customer did not leave a comment.

Mattc H. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
1.0

I was double charged I didn't go far just across the street I was charged 40 something dollars then they charged me an a additional 40 dollars

LATISHIA H. 
Rating:
5.0

Customer did not leave a comment.

CATHERYNE P. 
Rating:
3.0

Sold me a 7pin to 4 pin adapter for $14 dollars. Not a big deal needed one and I left mine at home in Oklahoma. Plugged it in and rep “checked”. the turn signals and brake lights and running lights. I of course couldn't see the actual car dolly lights so I took his word and off I went. It wasn't till hour's later when it clouded up got very dark on a crowded interstate did I notice there was not a reflection on the side of the vehicle being towed. I stopped and checked myself and the lights on the trailer were only working as running lights. No brake lights no turn signals and I am in the middle of a 350 mile trip and will hit Oklahoma City on I-40 in the dark at rush hour on the day before thanksgiving. Needless to say I am less than pleased

RAYMOND F. 
Rating:
5.0

Nothing needed improvement. Young men were kind and very helpful.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Excellent customer service, and the van I rented was very nice. Will be a customer in days to come. Thanks so much!

GARLAND D. 
Rating:
5.0

Customer did not leave a comment.

CADE G. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

the truck had a dent by the front door so every time you opened the door it made a loud bang. The plugin outlet in the truck didn't work

ROBERT C. 
Rating:
5.0

Personnel were very professional and helpful. Every time I have rented from the Maumelle facility, i have had great experience. Equipment always clean and staff very helpful. Will recommend to all my friends> Larry Treadway

LARRY T. 
Rating:
5.0

When we received the truck the person before had spilled something in the cab and it was missed on the clean up. But we had a wonderful experience and the staff was super! Really nice, helpful and fast. We were in and out in no time.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

ERMA H. 
Rating:
4.0

You need more than one person working the desk I went in the other day and I stood around for at least 15 minutes with nobody there.

KITZI E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

The staff at this location were exceptional. The check in and check out process was very quick and efficient. The staff was very polite and courteous and made sure that all your needs were met. When I checked in they met me at the vehicle and made sure that everything operated well. I would recommend this location to anybody in the area.

PHILLIP F. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE H. 
Rating:
1.0

I ordered guaranteed availability and did not get it. Had to travel 50 miles round trip to get the additional equipment needed for my rental and waste and additional hour plus of my time. Second time in a row at this location with the same problem. I may never rent from uhaul again unless its the last option.

RANDY T. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Quick and easy renting a trailer! Very professional and helpful staff...thanks!

ALAN T. 
Rating:
5.0

Great service. Don't change a thing!

AMBER D. 
Rating:
5.0

The guy was as helpful as he could be. I'm considering disputing the charge on my card. Because of the trucks condition and driving plus the over charges.

ian C. 
Rating:
5.0

Nothing! Andy and Mike were awesome!

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

IVAN T. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
4.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

RENIKA W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Great staff

KIM W. 
Rating:
5.0

Walked in with no reservation to rent a covered trailer. Was on my way in literally 10-15min. Very friendly and even hooked everything up to my vehicle. Upon return of the trailer he unhooked me and I was off. Again, very friendly.

DAVID E. 
Rating:
5.0

Very helpful with rental, boxes, and new storage. Answered all my questions.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

CARLSON G. 
Rating:
5.0

Excellent customer service. Facility restroom was very clean. Thanks for an enjoyable visit..

JAMES D. 
Rating:
2.0

Fix all trucks that are unsafe to drive. The truck they gave me was dirty in the back. Unfolded blankets inside. Worn out front tires.one with a boot on it. Steering was loose. Brakes were unpredictable. Dangerous vehicle to put me in. Totally bad experience. OH, THEY ACTUALLY MADE ME PAY FOR IT.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

MARGO A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Location was great. Truck was not. Made it 14 miles before truck failed. (Power connection issues/non working fuel gage) Had to unload U-Haul and figure out alternate transportation to get load to destination that night. Zero UHaul help. Roadside assistance wasn't provided until the next morning. I also still had to pay the rental of failed equipment. Very dissatisfied customer and looking into other options for future truck needs.

KERRY B. 
Rating:
5.0

Salesperson was very helpful

RODERICK M. 
Rating:
5.0

The U-Haul website is terrible. I will never try to use it again. I actually did better with a phone book than the website. U-Haul needs to get a clue about how to run a website.

RUSSELL S. 
Rating:
5.0

After hours drop.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

Amber T. 
Rating:
5.0

Great customer service. Great location

LAQUINA H. 
Rating:
5.0

Customer did not leave a comment.

KILE A. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
4.0

N/A

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

I used the online check-in service via the app. It was overly complicated (picture requirments, slow interface, functions not working in android platform but worked fine in iphone, too many requested functions, lack of indication when it was 'working'). It also required a hybrid approach between automation and having to visit in the store to retrieve a key. When I got to the key acquisition portion, I still had to wait long times behind two customers. This negates the convenience factor, and I ultimately was forced to be rude and interrupt another customer to simply get a key. Ultimately, I would not use this feature again as it actually felt like it increased my time and effort. Furthermore, I had to go back in the store before departing because the blankets and dollies I requested were also not in the truck. None of these were a big deal, but in an effort to provide feedback from a customer to improve, overall the experience was poor. To be really helpful, an experience that is totally automated, without the need for staff assistance, would be great.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

The location/equipment was great however it was very far out of my way (When there is a location 3 miles from me). I didn't mind picking it up there but when I asked to drop it off closer to the location near my house (Chenal 10 location) the sharp NO! was unexpected. To me providing convenience is always why I usually choose you guys.. but this time I was surprised how far (40 minutes on the front and back side) out of my way I had to go.

RACHEL M. 
Rating:
5.0

Customer did not leave a comment.

DESTINY G. 
Rating:
5.0

Customer did not leave a comment.

JOY R. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
5.0

Excellent experience! Thanks for everything, Mike!!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Get more help. Make sure your computers are working.

TIMOTHY L. 
Rating:
5.0

I had a very good experience , I told them I hope I never move again, But if I do I will come back to them

JOANIE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Outstanding service from both locations!!!

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Contactless check-in/check-out didn't work, as I had to go inside to get key. Also, truck had a low tire air pressure warning on front left tire, so odometer reading wouldn't display. Fortunately we weren't driving far.

Bryan S. 
Rating:
4.0

No comments at this time

Velma M. 
Rating:
5.0

Customer did not leave a comment.

Clarise T. 
Rating:
5.0

Friendly & helpful staff!

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Poor communication. Emails were contradictory. I had two different drop off times and locations. I ended up dropping the truck off at wrong location and then had to pick it up in the morning to drive it to the correct location. Not a good experience.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

KENT H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
3.0

The truck I rented when I got inside it had a check engine light on but over all the truck was good

ELIJAH A. 
Rating:
5.0

The after hours check in process should be more clear. I couldn't tell if I was able to check in the truck successfully or not through the website. Was I supposed to check in while at the location? It wasn't clear and I was never sure I completed the process correctly.

ASHLEY H. 
Rating:
3.0

I ordered a truck, tow dolly, and utility dolly. I was told on Wednesday that they will ensure all my equipment would be there. When I went to pick it up I was told they had no utility dolly and they suggested I drive 20 mins to the next uhaul to get one. I ended up buying one from walmart because driving 20 mins was ridiculous.

Dominique V. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Very professional customer service and helpful

RONALD B. 
Rating:
5.0

I was quoted by a uhaul rep a lower price than what i was charged the van was not cleaned out it had trash and flower dirt all over the inside and the blinkers didnt work and when i said something i was told ot would be fixed after i brought it back and it has a rumble in the engine

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Quick check in

JERRY R. 
Rating:
5.0

I've rented here a couple times. Super friendly staff and Peyton is awesome!

GERARD R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
5.0

Customer did not leave a comment.

BRANDONPAUL H. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
2.0

I placed my order 2 months before I had to pickup the truck. I get a text a day b4 pickup and was informed I had a different pickup location 25 miles away. I called to express my frustration and was promised $50 credit (which I did not get) and to have 50 miles added. The truck was filthy and that is how I returned it. I am NOT happy with my overall customer experience with Uhaul.

JANETH L. 
Rating:
5.0

Outstanding customer service

JARVIS K. 
Rating:
4.0

Customer did not leave a comment.

ALECIA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
No reviews have been submitted for this location.

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