Customer Reviews for Maumelle U Storage
(Distribuidor de U-Haul del vecindario)

1208 comentarios

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CARLSON G. 
Clasificación:
5.0

Excellent customer service. Facility restroom was very clean. Thanks for an enjoyable visit..

JAMES D. 
Clasificación:
2.0

Fix all trucks that are unsafe to drive. The truck they gave me was dirty in the back. Unfolded blankets inside. Worn out front tires.one with a boot on it. Steering was loose. Brakes were unpredictable. Dangerous vehicle to put me in. Totally bad experience. OH, THEY ACTUALLY MADE ME PAY FOR IT.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

Location was great. Truck was not. Made it 14 miles before truck failed. (Power connection issues/non working fuel gage) Had to unload U-Haul and figure out alternate transportation to get load to destination that night. Zero UHaul help. Roadside assistance wasn't provided until the next morning. I also still had to pay the rental of failed equipment. Very dissatisfied customer and looking into other options for future truck needs.

KERRY B. 
Clasificación:
5.0

Salesperson was very helpful

RODERICK M. 
Clasificación:
5.0

The U-Haul website is terrible. I will never try to use it again. I actually did better with a phone book than the website. U-Haul needs to get a clue about how to run a website.

RUSSELL S. 
Clasificación:
5.0

After hours drop.

TERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T. 
Clasificación:
5.0

Great customer service. Great location

LAQUINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KILE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN F. 
Clasificación:
4.0

N/C

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
3.0

I used the online check-in service via the app. It was overly complicated (picture requirments, slow interface, functions not working in android platform but worked fine in iphone, too many requested functions, lack of indication when it was 'working'). It also required a hybrid approach between automation and having to visit in the store to retrieve a key. When I got to the key acquisition portion, I still had to wait long times behind two customers. This negates the convenience factor, and I ultimately was forced to be rude and interrupt another customer to simply get a key. Ultimately, I would not use this feature again as it actually felt like it increased my time and effort. Furthermore, I had to go back in the store before departing because the blankets and dollies I requested were also not in the truck. None of these were a big deal, but in an effort to provide feedback from a customer to improve, overall the experience was poor. To be really helpful, an experience that is totally automated, without the need for staff assistance, would be great.

Ryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

The location/equipment was great however it was very far out of my way (When there is a location 3 miles from me). I didn't mind picking it up there but when I asked to drop it off closer to the location near my house (Chenal 10 location) the sharp NO! was unexpected. To me providing convenience is always why I usually choose you guys.. but this time I was surprised how far (40 minutes on the front and back side) out of my way I had to go.

RACHEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM P. 
Clasificación:
5.0

Excellent experience! Thanks for everything, Mike!!

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Get more help. Make sure your computers are working.

TIMOTHY L. 
Clasificación:
5.0

I had a very good experience , I told them I hope I never move again, But if I do I will come back to them

JOANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Outstanding service from both locations!!!

Marcus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Contactless check-in/check-out didn't work, as I had to go inside to get key. Also, truck had a low tire air pressure warning on front left tire, so odometer reading wouldn't display. Fortunately we weren't driving far.

Bryan S. 
Clasificación:
4.0

No comments at this time

Velma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarise T. 
Clasificación:
5.0

Friendly & helpful staff!

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
1.0

Poor communication. Emails were contradictory. I had two different drop off times and locations. I ended up dropping the truck off at wrong location and then had to pick it up in the morning to drive it to the correct location. Not a good experience.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
3.0

The truck I rented when I got inside it had a check engine light on but over all the truck was good

ELIJAH A. 
Clasificación:
5.0

The after hours check in process should be more clear. I couldn't tell if I was able to check in the truck successfully or not through the website. Was I supposed to check in while at the location? It wasn't clear and I was never sure I completed the process correctly.

ASHLEY H. 
Clasificación:
3.0

I ordered a truck, tow dolly, and utility dolly. I was told on Wednesday that they will ensure all my equipment would be there. When I went to pick it up I was told they had no utility dolly and they suggested I drive 20 mins to the next uhaul to get one. I ended up buying one from walmart because driving 20 mins was ridiculous.

Dominique V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN C. 
Clasificación:
5.0

Very professional customer service and helpful

RONALD B. 
Clasificación:
5.0

I was quoted by a uhaul rep a lower price than what i was charged the van was not cleaned out it had trash and flower dirt all over the inside and the blinkers didnt work and when i said something i was told ot would be fixed after i brought it back and it has a rumble in the engine

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
4.0

Quick check in

JERRY R. 
Clasificación:
5.0

I've rented here a couple times. Super friendly staff and Peyton is awesome!

GERARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDONPAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance S. 
Clasificación:
2.0

I placed my order 2 months before I had to pickup the truck. I get a text a day b4 pickup and was informed I had a different pickup location 25 miles away. I called to express my frustration and was promised $50 credit (which I did not get) and to have 50 miles added. The truck was filthy and that is how I returned it. I am NOT happy with my overall customer experience with Uhaul.

JANETH L. 
Clasificación:
5.0

Outstanding customer service

JARVIS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALECIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie P. 
Clasificación:
5.0

I was able to get a bigger truck with no problem. The staff was very helpful and polite.

RALPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Try to make sure the a/c works

Cherree P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
1.0

The problem we had was the two locations that we were sent to before we were sent to the Maumelle location. Worst experience ever the truck I have reserved was not at the prince location they were sorry but the gentleman who had it and brought it back for the 10 AM reservation and it 1040 no one had checked on it to make sure it was going to be there so therefore our moving day was delayed by about four hours. The two young men were very unprofessional I will never step foot back in that place ever again

Shelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
5.0

Very knowledgeable staff. Great customer service.

BRENT C. 
Clasificación:
5.0

The outside of the windshield was so dirty it took me 3 times to get it cleaned, otherwise Oak.

DAVID P. 
Clasificación:
5.0

The only problems I had was trying to reach somebody on the phone I ended up hanging up after waiting 30 minutes on the phone because the wait time was too long. Two different times and then I tried on the computer and it was there and then it was gone so you need to work on that.

KITZI E. 
Clasificación:
5.0

The storage unit that I rented was nice and clean, and big enough for my things. The guys there are really friendly and helpful. I would recommend this storage business to anyone who needs to store their things for a while. I had this storage for about 8 months. Never worried about anything happening to my things.

WYONA W. 
Clasificación:
5.0

Yes, I have used them numerous times and always been satisfied.

Sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

Nada

GARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

Nothing keep up the great work!

BENJAMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EWELL L. 
Clasificación:
5.0

Love this store!! Great people and service!

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Customer service has always been great when I call or in person. The guys have always been helpful, respectful and knowledgeable. Keep up the good work!

DENISE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
4.0

Gas gauge on rental truck doesn't work properly rented truck with 3/4 tank fuel get off lot gauge goes to half tank then when o go to fuel truck up to return gauges wouldn't read so cost me extra $$ so truck got returned with full tank when in actuality I got the truck with half tank of fuel plain ridiculous

CHRISTOPHER D. 
Clasificación:
5.0

Great experience

JACQUELINE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

Thoroughly enjoyed my experience with the professionalism of staff at this location. They were vary accommodating to my needs. I have rented from this location numerous times in the past with the same results. I would highly recommend this location to anyone. Thanks for everything.

JAMES D. 
Clasificación:
3.0

I picked up my 20ft truck on a Sunday when the Location was closed so that probably factored into the difficulties I faced. Pickup instructions were no tprovided. It was very hard to figure out how to use the app. Found the website to be easier to use than the app. The truck handled well and had a clean loading dock. The inside cab needed cleaned up. The ramp and lower truck bed are super handy for loading and unloading easily. The price point is very reasonable. Ultimately, I would rent from here again.

JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYAM G. 
Clasificación:
5.0

Nothing everything was very clean. The staff was excellent .Andy was very helpful and his co worker They loaded the dollie and boxes i bought. When I returned the vehicle that young man was very kind. Outstanding place to rent a uhal.

DEBORAH W. 
Clasificación:
1.0

Worse service I experienced from uhaul

AISHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EGINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
No se han enviado comentarios para esta ubicación.

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