Just fantastic personal and great placeTIMOTHY M.
Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The two young gentlemen working the desk at the maumelle location on 1/21 are the most professional, patient and courteous of any customer service experience I've had in a long time. I not only observed this with my interaction but with every customer in line. Well done guys!!!!JODY M.
I have used this location several times before with no issue. I requested a pickup which they don't have due to theft. I understand thatâ€¦ I needed the next step up in a small small trucks. Instead of offering me that, which they had. I ask why I wasnt offered the little one when I returned. The guys said oh, I'm sorry, I should haveâ€¦. Even then he could have offered a price adjustment. However, he didn't! It just seemed shifty like it was done on purpose for the higher sale. No it wasn't reserved!WINDY V.
The staff at this location were always very helpful. I was moving my mother to Florida so had to coordinate things long distance. I made several phone calls regarding rates and availability before making final arrangements online and Andrew was always patient with my questions. The trailer was on-site and checkout was a breeze. My mom also had a storage unit and that process was quickly taken care of. I wish all customer experiences were as easy as this one was.Kate G.
No improvement as so could seeMARIAN M.
The experience was really nice from start to finish. Great customer service from the representative.Brian D.
El cliente no dejó un comentario.PHILIP G.
Staff was very curious and professional.Paul D.
Make sure windshield wipers are in good condition.Alex B.
Maybe the mileage can be raised, spent a lot of extra money on going over the mileage due to an unexpected tripRosalyn P.
nothing noted, the guys were very helpfulTim H.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.Patrick M.
The staff was very friendly, helpful and, accommodating. I would recommend this place to a friend or even a enemy. That's how welcomed I felt coming there.Mariette H.
Employees gave me very warm blessingsMelissa T.
El cliente no dejó un comentario.PRESTON S.
El cliente no dejó un comentario.WARREN L.
El cliente no dejó un comentario.Jonah H.
The guys in this store are the Most helpful/accommodating/friendly, 5 star service!michelle R.
Tires weren't good, they were bald. Driving the truck was so hard since it kept sliding side to side. No one wanted to help or replace the uhaul. Very annoying process.Asia R.
The problem was not this location it is uhaul as a whole in Arkansas not being able to fullfill order such as blanks, utility carts, etc and not sending me to a location 2 mile from my house. The loading help I hired was also horrible and even damaged walls. Careful who you subcontract.Patsy B.
Andrew at the front desk was so pleasant with us! He's very nice, professional and accommodating. The gore overall was nice and organized.Hannah H.
El cliente no dejó un comentario.Anna S.
Wash the windshield otherwise keep up the good work.Tim L.
El cliente no dejó un comentario.Vance P.
Ethan Smith was awesome.George W.
El cliente no dejó un comentario.Derrell R.
El cliente no dejó un comentario.Louis C.
the reps there are really cool. laid back but professional. friendly too.KRISTIE J.
El cliente no dejó un comentario.Greg H.
El cliente no dejó un comentario.Elizabeth W.
Good service very happy with rental.Benjamin L.
El cliente no dejó un comentario.Linda L.
awesome guys . and friendly , helpful and remembers your name and very personableTimothy M.
El cliente no dejó un comentario.Anthony D.
The staff was very professional and knowledgeable.Brian B.
El cliente no dejó un comentario.Lashunda E.
Keep up the good work. Great customer service. Very professional.Timothy L.
El cliente no dejó un comentario.Josephine L.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.MATTHEW F.
El cliente no dejó un comentario.Kim W.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Louis C.
It was all great! I haven't received my emailed receipt just yet.Audra A.
Excellent overallLouis C.
El cliente no dejó un comentario.Keith W.
The truck was in horrible condition. The top of the truck had a hole which caused water to leak on our belongings. The window handle was broken and the exhaust sounded like a race car. I was able to get moved but feel cheated by such a horrible experience. Trucks like this should not be in the fleet.Khaalis O.
El cliente no dejó un comentario.Darron H.
Absolutely no help in dropping off truck. App would not accept location, even after I confirmed my phone was not problem. And now I need to pay $20 because your system is not workingâ€¦..Ian H.
Large area to maneuverLouis C.
El cliente no dejó un comentario.David M.
Maintenance the van before giving it out. The van I had was given had tire problems and was leaking something. Wasn't told about it. I went back and asked about. Wasn't told how to calculate miles. Went over because of fueling.Amelia S.
El cliente no dejó un comentario.RICHARD B.
When I began to load the uhual I almost fell in a floor panel that was broken. At drop off I showed a customer service rep telling him they should red tag the truck and repair the panel before renting it again. He had no interest in what I said nor did he express any concern that I almost twisted an ankle loading the truck. He could have offered a discount or at least sounded concerned.Keith D.
How about train your employees to properly fill out the rental information. Today when I dropped my uhaul I was nearly charged almost $400 because it was listed as â€œIn-Townâ€ move instead of a one way. Luckily the Lady at the location I dropped it off to discounted some of the price but still had to pay extra for a mistake. It's genuinely ridiculous the training and service you're providing companies.nathan G.
The young man at the desk was professional and friendly. He even loaded the dolly for me! The van worked perfectly for my needs. Thank you so much. Just waiting on my final invoice receipt.thomas L.
Felt like familyTim M.
El cliente no dejó un comentario.Mark S.
I had an issue with gas charging. I rented a 15' truck for 4 hours to move things from my unit to my house. I drove the truck for 5 miles total. They charged me for 3 gallons of gasoline. I went in a tried to remedy the situation and was given a refund for 1 gallon. It does not take 2 gallons of gas to drive 5 miles. I am unhappy with the result.Michael L.
Great service in both endsCraig H.
El cliente no dejó un comentario.Jentry O.
The van smelt terrible, like leaky garbage bags and rust. The appliance dolly I rented wasn't in the van so I had to go back and get it myself.Sean C.
El cliente no dejó un comentario.Eric M.
the drop off was perfect the guy was helpful and attwntive. The pick up howerver i had to load my car and tie it down nobody helped me at all. they were less than helpful. This was after 2 differant costs of renting a trailer. I understand a little differant but not 500 dollar differant. You as a company have defenitly lost my business in the futureMatthew M.
Wow, the drop off just took seconds. Very easy!!Richard S.
Very friendly and knowledgeable staff.MICHAEL A.
The whole crew at this place is amazing!!Emilio S.
El cliente no dejó un comentario.Bridget S.
El cliente no dejó un comentario.Michael I.
El cliente no dejó un comentario.LaJarlyn W.
The team at the Maumelle location was super helpful and kind!Katie H.
Customer service is impeccable and everyone knows my first and last name.Craig A.
El cliente no dejó un comentario.Alicia H.
El cliente no dejó un comentario.Satishbhai P.
Open earlier than 8 am.Emilio S.
UHaul sent me two different location changes the day before my pickup, and didn't tell Maumelle U Storage about the change. Thank goodness the U Storage place called me to come pick up the car hauler they had for me. It was really confusing. Not sure what you guys were doing.richard C.
El cliente no dejó un comentario.Gloria G.
A month before the date of pickup I ordered a 10 foot truck, but only a 15-foot truck was available on the day of pick up. In city traffic, the larger truck was much more stressful on my nerves. I also ordered a dolly/hand truck and one was not available either. That meant I carried furniture down steps without a dolly.John R.
Customer service at the Maumelle location was excellent. They went above and beyond to make sure my rental went smoothly. I highly recommend this location.Kenny R.
Staff was friendly and helpful.Richard M.
El cliente no dejó un comentario.Kelvin V.
El cliente no dejó un comentario.Susan P.
Your staff is A++!! Super friendly and professional. Made the experience of moving much more pleasant.Genevieve C.
El cliente no dejó un comentario.Monica D.
El cliente no dejó un comentario.Toni H.
El cliente no dejó un comentario.Tracy S.
Customer service at this location is awesome! The truck â€˜s suspension was terrible- beat us up! Shook on hwy for miles, every ripple in the interstateROBERT H.
Friendly gentlemen at this location. Helped customers that need assistance and did it in a timely manner.David Q.
El cliente no dejó un comentario.Wyona W.
It was obvious a lot of effort went into the site and process to rent after hours and with no personal interaction. We'll done.Anthony G.
Awesome Customer ServiceLonnie M.
Great team of guys that work here!Clarise T.
Very clean, neat, organized and efficient. The gentleman there was very helpful and kind. He seemed very motivated and is a person that takes initiative. I think his name was Andy.Jill H.
Nothing!!! Everything was awesome even the employees very polite and helpful!!! A+tansandra W.
Truck pick up location was changed 3 times. The truck was low on oil. I was unable to contact support I a reasonable time (wait was over an hour). Tried twice to chat later in the day. Both times the site times me out. Called later in the day, wait was over 1.5 hours.Christopher P.
El cliente no dejó un comentario.Kenneth G.
Great team in Maumelle. Opened early. I was on the road before 8 am. Thanks guys.lewis S.
El cliente no dejó un comentario.JIM F.