Customer Reviews for Mattress Goddess Inc
(Distribuidor de U-Haul del vecindario)

325 comentarios

17790 Great Smoky Mountain Expwy   Waynesville, NC 28786

(828) 476-4795

Horarios de la ubicación

  • Lun. - sáb.: 10:30 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 476-4795

17790 Great Smoky Mountain Expwy
Waynesville, NC 28786

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10:30 a. m. - 5 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Just be courteous, I needed truck to move a Bed room suite, , Thanks 🙏.

James-Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

Leo was so very friendly and helpful. Thank you so much!

JERRI-ANNE B. 
Clasificación:
1.0

Parking Lot is a mud hole. Hardly no cellphone service so making a online reservation is almost impossible.

Richard C. 
Clasificación:
1.0

The hours to this location is 1030am to 530pm. The store clerk did not show up until 11:15am. He did not have my contract ready or the truck. The truck is filthy in the back of the storage area and inside the cabin was sticky, had trash everywhere, and smelled horrible. The store clerk never went over the truck with me. There was damage on the mirror. He never bothered to report anything or ensure that the equipment was marked off. No communication from the store clerk, he was rude and completely unorganized. The location was disgusting on the inside and out as well.

keara B. 
Clasificación:
4.0

Uhaul service has improved greatly over the years Keep up the good work

MICHAEL F. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILLARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANEMICHAEL T. 
Clasificación:
5.0

the online check in is difficult in remote locations

JOY B. 
Clasificación:
3.0

My original drop location refused my return. Then uhaul gave me another drop location in downtown Sylva that didn't exist. How about creating a warning on you dealer locator page that clearly states not accepting returns. I drove 35 miles and lost 2hrs trying to return my trailer.

ALBERTO M. 
Clasificación:
5.0

Leo was GREAT! He explained everything to me very clearly & was very patient with me and all of my questions:) I cleaned the truck myself and filled it up with fuel. I wasn't charged anything extra!! This is a wonderful location and I would absolutely rent from them again- I've had bad & RUDE experiences at other locations- I will only go to this location in the future! GO UHAUL

JANICE B. 
Clasificación:
5.0

Leo was very helpful and I appreciate him being so easy to work with.

L Wayne S. 
Clasificación:
3.0

The place was fine. U-Haul scheduling is a different story. You make a reservation a week in advance for one thing and they will change it and make you go an hour farther. They called it an upgrade but it's not upgrade if that's not what you wanted. After talking with 6 different people I finally got the place I wanted but not the truck. Will not use U-Haul again.

Jeremiah E. 
Clasificación:
5.0

Leo was very pleasant and helpful

MONICA M. 
Clasificación:
5.0

2nd location 1st did not have equip that was reserved

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

Could not drop trailer at specified dealer due to lack of space so dropped at major dealer at airport which was better anyway.

JOHN S. 
Clasificación:
1.0

Inform me that local u-haul had “gone out of business “ before I travel from out of state .

BRYAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

A portable jack should be available to rent. The 6x12 trailer was too heavy to lift off the hitch.

LOUIS T. 
Clasificación:
5.0

The man we rented from was extremely nice, and my husband has driven UHaul trucks before; however, he felt that this truck had not been well-maintained and feared the brakes were failing several times!

PATRICIA W. 
Clasificación:
5.0

Everything was fine. However, if there could have been a place to get out of the weather to connect the trailer, would have been nice and convenient. It was raining.

DWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

rudolph K. 
Clasificación:
3.0

I am not sure how to answer this in the fact that my first call to this place the owner said they did not have a truck for me but to his credit did call back and said it was. The next thing was he did not have an appliance hand truck that I requested and said U-Haul had a problem keeping them. So the experience was good and bad

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFER P. 
Clasificación:
1.0

Well you can make sure all equipment is properly maintained, our auto transport had a blow out and almost killed our pets, than the actual truck and a leak on the tire itself.

JONATHAN B. 
Clasificación:
3.0

Was not notified that my drop off location was changed. Was really upset about that. Has to turn around and Drive an extra 5 Miles to drop off.

KARIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA F. 
Clasificación:
3.0

Good location and the operator was helpful, but not a clean and inviting location!

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
3.0

I rented a trailer for three days and a dozen pads. Even though I returned the trailer and pads on time, I was charged for an additional two days and a dozen pads. I went back to the place of rental and explained the overcharge to the agent. He agreed with me and said a credit to my card would be issued by the corporate office. That promise was made nearly two months ago and I have yet to hear any response or see any credit!

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny R. 
Clasificación:
2.0

The truck was old & noisy, windshield wipers had a major squeak. Truck was underpowered (even empty) for driving in hill country.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN B. 
Clasificación:
1.0

Never received equipment and when I called they said they couldn't help me

Troy S. 
Clasificación:
1.0

Didn't have the 20' truck that I was guaranteed would be there, the check engine light came on in the truck on the way back to the drop off location, and I noticed an actual cut in the side of the tire that was there when we picked up the truck. I'm just thankful it got us safely to out location and back without an accident occuring.

ANDREW P. 
Clasificación:
5.0

All work transpired outside. Owner was very helpful in unloading my car and taking care of turn-in details.

Bruce P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
2.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

Vehicle had 3/4 tank at pick up and 3/4 tank when returned and was clean when returned. My card was hit $50.00 plus other charges! RIPOFF!

GERALD C. 
Clasificación:
5.0

This dealer was awesome! I hope to interact with him again in the future.

DONALD T. 
Clasificación:
5.0

The owner was very accommodating and professional.

Michael H. 
Clasificación:
3.0

The reservation agent said the trailer would have a motorcycle chock in it since thats what I was transporting. It did not. Fortunately I had brought my own. I could not access my account no matter what I did nor did the lost password link work. I had no idea where to drop the trailer off at since wasnt on the reservation confirmation email.

JONATHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena R. 
Clasificación:
5.0

Make sure the people that reserve a truck at a location that isn't open know what they need to do. We couldn't pick up our truck and the woman on the uhaul number hung up on us after telling us repeatedly that “the system should work” when she did nothing to help. The second man we spoke to, was excellent.

JAELYN P. 
Clasificación:
1.0

Took 30 minutes for your stupid system to work and then you charge me $25 for cleaning? Last time I ever rent from you

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELVIN S. 
Clasificación:
5.0

I was charged a $25 cleaning fee for a perfectly clean uhaul. I have the pics. I will never use uhaul again and I will encourage others not to. This is a money grab

paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonh W. 
Clasificación:
5.0

Very helpful and efficient.

LORRAINE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

It was raining and the owner insisted I go Inside and stay dry while he unhooked me and checked me in. Very different to the other local dealer that ask you to park and unhook it yourself then gripe that you put it InThe wrong place.

Ronald D. 
Clasificación:
3.0

They were closed when we dropped off, which we knew would be the case. However, I called twice the next day to confirm the drop-off and left two messages. They never returned my phone calls, so I'm assuming all was ok.

Kim B. 
Clasificación:
2.0

Would not recommend this location

Clifford R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OREN W. 
Clasificación:
5.0

Wonderful customer service, highly recommend. Personable and very helpful, 5 stars!

Brad O. 
Clasificación:
5.0

Process of dropping off trailer took only a few minutes. Staff very friendly and helpful.

Jerry S. 
Clasificación:
1.0

First thing U-Haul itself took my reservation from a local dealer and placed it to one over 60 miles away one way and only wanted to give me like 20 extra miles which is absolutely ridiculous so I went to another local dealer put in a reservation to do online pick up which the dealer screwed up and I was forced to use a 26ft truck which I had to park further away I will not use U-Haul again if I can help it and I will never recommend U-Haul also the dealership was very nasty dirty and stuck as well as the dealer himself and rude

Gregory L. 
Clasificación:
3.0

The location was fine. But I am over U-haul. Incorrect reservations, 3 different quotes, and ALWAYS charged much more than quoted. Customer service is terrible and I am just over it! Would rather carry something on my back than to deal with U-Haul and their crap again!

Brandi A. 
Clasificación:
3.0

I think we have found the missing link. The guy didn't speak to me and his "store" was creepy.

ALLISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

I can't think of anything that would make it better. The cute guy that works there stayed late to make sure I got the trailer that I needed when I was running late. It was a good day.

Matthew Y. 
Clasificación:
2.0

Why was I charged an extra day??? I actually turned in trailer one day early!!

Steve M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
1.0

Place was cluttered, dimly lit and filthy. Personnel charged for cleaning fee and damage after we left- no dirty truck and no damage. I believe only due to it being corporate account. Am currently in dispute over charges. We also returned truck a full day early

TIMOTHY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

Easy access location. Smart, knowledgeable, helpful owners. They reply to phone messages promptly and make helpful suggestions. Very positive attitudes. No pushy up-sells. Efficient pick up and drop off experience--in and out no fuss. Will use them every time. A+A+A+

ROSE R. 
Clasificación:
1.0

The guy was late to open. He threatened us to sweep the trailer or he would charge my card. The trailer was used to haul one item and there's no way we got it dirty but I don't fair well with threats. Would never return to this person again!!

Kelly A. 
Clasificación:
3.0

The driveway was very muddy with Large ruts in it, so bad that if you didn't have a truck with 4 wheel drive you could get stuck.

WILLIAM P. 
Clasificación:
1.0

No u haul personnel around on a Monday to disconnect the 12 foot trailer. Mud holes everywhere. Best to bring mud boots. Also, always take photos before and after. This location likes to charge you for cleaning. You will have to drive thru mud if it has rained lately.

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan T. 
Clasificación:
1.0

Originally was told to drop off trailer to a place that had been closed 4 months. Then told to drop off at mattress goddess. When I arrived was told that couldn't accept the trailer.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Leo was great. I had to tow a vehicle and had never used an auto loader. Everything was easy and Leo showed me how to do everything. Great artwork on his building too! Excellent experience!

Albert K. 
Clasificación:
5.0

Very convenience right next to my storage Building

LAZARO G. 
Clasificación:
5.0

I needed a truck at the last minute on a snowy Saturday afternoon. I appreciate that this very nice gentleman was available and accommodating.

Michael W. 
Clasificación:
3.0

Return location was incorrect otherwise it was great

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph B. 
Clasificación:
1.0

Uhaul and mattresses... interesting. The only thing I can say about this place was that the lot was a combination of grass, gravel and mud.

PATRICK H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark R. 
No se han enviado comentarios para esta ubicación.

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