Comentarios del cliente para Matthews Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Matthews Self Storage

Grado total:

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Lyndy J. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

We were charged additional money for our drop off for wrong drop off location even though we were told by a U haul representative to drop off at this location, the place was listed as a 24 hr drop off and I called the rental number listed, the gentleman who answered was present but said he was closed and that I needed to use the mobile app to check the rental in. I tried twice but couldn’t get a connection to check the rental in. I called a U haul representative and told her my problem and she said she would check our rental in. It was not checked in until Sunday.

Naomi M. en

Grado:

They neglected to mention the deposit, then acted shocked when I called to find out where my money was. The cashier took forever to process my transaction. I will never use this company's location again. Highly disappointed.

Arthur A. en

Grado:

El cliente no dejó un comentario.

william h. en

Grado:

El cliente no dejó un comentario.

Jamie R. en

Grado:

El cliente no dejó un comentario.

Clyde B. en

Grado:

I believe that everything was ok and that there is not anything that could be done to make a difference.

John B. en

Grado:

El cliente no dejó un comentario.

Latasha C. en

Grado:

El cliente no dejó un comentario.

Rebecca F. en

Grado:

El cliente no dejó un comentario.

Dorothy P. en

Grado:

El cliente no dejó un comentario.

Donnie M. en

Grado:

El cliente no dejó un comentario.

Jayonne R. en

Grado:

El cliente no dejó un comentario.

Trudy l. en

Grado:

El cliente no dejó un comentario.

Jeffery K. en

Grado:

Have someone on site to process returns during business hours

Thomas D C. en

Grado:

El cliente no dejó un comentario.

Gary B. en

Grado:

A very good experience. No suggestions for improvement. Excellent equipment and personnel.Very pleased. Matthew's Storage Rocks!

Elaine M. en

Grado:

El cliente no dejó un comentario.

Darin S. en

Grado:

El cliente no dejó un comentario.

LYRIC A. en

Grado:

El cliente no dejó un comentario.

Suzanne B. en

Grado:

El cliente no dejó un comentario.

Thomas D C. en

Grado:

El cliente no dejó un comentario.

LAURA W. en

Grado:

El cliente no dejó un comentario.

Doug L. en

Grado:

Victor at Mathews was a big help

Bethanie S. en

Grado:

Offer local drop off

Earl F. en

Grado:

Need loading ramps for trailers

Archie H. en

Grado:

El cliente no dejó un comentario.

Bonnie S. en

Grado:

El cliente no dejó un comentario.

tony s. en

Grado:

El cliente no dejó un comentario.

trelvon G. en

Grado:

Nothing he was very helpful !

Diana T. en

Grado:

They were so nice and professional! It was a quick and easy transaction!

Chad R. en

Grado:

A little muddy and need to fill in some pretty large potholes in their driveway.

Paula W. en

Grado:

El cliente no dejó un comentario.

Chad R. en

Grado:

The trailer was very clean but it leaked like the Titanic! All of my furniture was wet.

Gene L. en

Grado:

I would recommend this place for others but my experience with the mobile check in was the worst nightmare. Nothing worked and I was detained for over an hour. I wish I could tell you the ladies name in Kentucky who helped me because she was excellent and refused to hang up until I got my keys. She deserves a raise. At the end of the day, the friend they were to call to let them know who I was, never got a call.

Jamie P. en

Grado:

Giant mud filled pot holes in the driveway.

Diana R. en

Grado:

El cliente no dejó un comentario.

Haley C. en

Grado:

Friendliest guy ever

Daniel B. en

Grado:

The only thing I can think of is that I only went 25 miles and maintained a clean truck, I put $6 in the truck to make sure it had the gas replacement and put in too much. They were unconcerned and shrugged it off, times are hard and that extra 3 $ could have bought me lunch. my bad. I guess i would rather overpay the gas for $2.79 than get hit with an automatic gas charge I couldn't live with. This location was very organized and helpful and explained the rules and expectations. I will rent again but will discuss this ahead of time. I figured i went 25 miles. not gonna get 25 mpg in this thing, so i put in over two gallons. As i said, i know these guys

Connie M. en

Grado:

This is the best U-Haul dealer I have ever had experience with.

Lisa H. en

Grado:

El cliente no dejó un comentario.

will r. en

Grado:

The two guys were really helpful getting us set up with our truck and trailer and took the time to make sure we were comfortable with the equipment. One of the best experiences I’ve had with U-Haul. The AC on our truck died about 350 miles from our destination, but luckily we were able to open the windows enough to keep cool.

Margaret S. en

Grado:

El cliente no dejó un comentario.

jim w. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

El cliente no dejó un comentario.

Lee P. en

Grado:

When I arrived there was no one there. The drop box was on a pole in the 'unpaved' parking lot. The next day they said I had a blanket missing. I failed to count them when I opened my truck (Like people are stealing UHAUL blankets to keep warm at night). So I went and paid them for the blanket. UHAUL IS A LOSER!

Todd T. en

Grado:

El cliente no dejó un comentario.

Courtney H. en

Grado:

El cliente no dejó un comentario.

Tim P. en

Grado:

Great service Great people skills

Todd T. en

Grado:

Matthews was quick and efficient, will use them if I ever need haul again.

Patricia H. en

Grado:

All was great very helpful and friendly service

Anne S. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

El cliente no dejó un comentario.

linda w. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

Every thing wad great.

JAMES L. en

Grado:

Friendly did a good job

Don M. en

Grado:

El cliente no dejó un comentario.

mike a. en

Grado:

El cliente no dejó un comentario.

steve d. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

could not be better

Anthony H. en

Grado:

El cliente no dejó un comentario.

carol s. en

Grado:

El cliente no dejó un comentario.

JENNIFER F. en

Grado:

El cliente no dejó un comentario.

Scott R. en

Grado:

El cliente no dejó un comentario.

Tom I. en

Grado:

Have someone at the location to help lift the trailer off of the hitch:-)

john c. en

Grado:

El cliente no dejó un comentario.

Dennis B. en

Grado:

One of the best Uhaul sites I have used. Personnel were great

S J M. en

Grado:

Everything was handled professionally and people were very friendly. Cannot think of anything they could have done better to improve the service for the next customer.

Francis J. en

Grado:

Uhaul is still the best and cheapest way to self move. Thank for having equipment available at a reasonable rate.

PAUL K. en

Grado:

El cliente no dejó un comentario.

glynn L. en

Grado:

El cliente no dejó un comentario.

valda h. en

Grado:

Insurance was sold to me they didn't give me an option of whether or not I wanted to buy it then later I found out when I return the truck that was an option so that was extra cost that I didn't need

Alonza R. en

Grado:

El cliente no dejó un comentario.

Victoria A. en

Grado:

I was very well attended. Thank you

Marshall D. en

Grado:

Your online system allowed me reserve this equipment in Adel Ga. the agent did not have this equipment when I reserved it. That should not been allowed. I gad to leave Adel Ga and travel about 40 minutes to Thomasville Ga and back to Adel to pick up my vehicle. Very unhappy about that

David B. en

Grado:

Great customer service

JOHN O. en

Grado:

The man that hooked up the trailer did not properly secure the trailer tongue to the hitch. When I tried to load my car the trailer separated from the hitch and left a huge dent and gouged paint in the pickup I was using. I checked the safety chains but I was unfamiliar with the type of tongue lock used on this trailer. Not my best experience with Uhaul.

Anthony D. en

Grado:

N/A

MARTA M. en

Grado:

Excellent service, very nice people and will certainly use them again should the need arise. Thank you so much for a very pleasant experience. Ms Morabito

Clifford H. en

Grado:

El cliente no dejó un comentario.

JESSICA B. en

Grado:

Best rates in town! Super friendly customer service and very helpful! Highly recommend to anyone looking to move themselves.

WILLIAM H. en

Grado:

Perfect setup for the job !!! Thank you

GLEN G. en

Grado:

El cliente no dejó un comentario.

DEBRA W. en

Grado:

Matthew made this experience a pleasant one. He went out of the way to explain each & every detail. Would definitely recommend.

VICTOR B. en

Grado:

It was an amazing experience my Wife and I had with renting a trailer but, the owner Victor Matthew was the best human being we ever met, He was super kind, friendly and, helpful, I wish every business owner or attendant had the same vision that Victor Matthew has in handling a business and customer service like He has. Congratulations Mr. Mathew God Bless You and your family.

Ross G. en

Grado:

The truck was wore out- had a bad tire - pulled to the right, rode very hard and steering felt loose

SUSAN G. en

Grado:

El cliente no dejó un comentario.

nan r. en

Grado:

El cliente no dejó un comentario.

Leslie W. en

Grado:

Over charge...

Yvonne S. en

Grado:

El cliente no dejó un comentario.

timothy r. en

Grado:

El cliente no dejó un comentario.

robert w. en

Grado:

El cliente no dejó un comentario.

Marcus N. en

Grado:

Really awesome place to rent a uhaul. These people are very helpful. Courteous and problem solving.

virginia l. en

Grado:

very nice people~

Brandy M. en

Grado:

I elected to do the self-pick up, which was really quite fun, but I forgot about it until I went inside to check-in and the owner reminded me. He was cool about the whole thing, and actually observed how the process works from the customer's point of view. Overall, I enjoyed myself, which might be an odd comment, but it felt like a scavenger hunt and I like those. Go to Matthew's - friendly, helpful, respectable service!

Danielle M. en

Grado:

El cliente no dejó un comentario.

GALE G. en

Grado:

Great people!

William B. en

Grado:

Your 24/7 rental process did NOT work. You changed my pickup location but failed to change it online in tge 24/7 process.

Joseph H. en

Grado:

El cliente no dejó un comentario.