El cliente no dejó un comentario.Tanya J.
Customer Reviews for Master Investments Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GWENDOLYN B.
El cliente no dejó un comentario.Bernarda S.
El cliente no dejó un comentario.Rachel W.
El cliente no dejó un comentario.Abdul O.
I was originally supposed to pick up the U-Haul truck at a different location, and when I came to pick up the truck, I was told last minute that it had switched to a different location. When driving to find the location, you can barely see the U-Haul sign, because the area where the U-Haul trucks are stationed is attached to and/or associated with a beer/alcohol store. When I arrived to pick up the U-Haul, the man working at the beer/alcohol store was not helpful, disgruntled, and was very curt, offering no real explanation or direction. The U-Haul also had an unpleasant smell.Terrence G.
I have never left a review like this in my life, however, after our recent experience with U-Haul, I feel it is necessary to let you know about it. Sam was absolutely incredible at the Madison, TN location. Unfortunately, from the very beginning, our U-Haul experience left a lot to be desired. At our pick up location in Lithonia, Georgia which changed after making the reservation from 5 minutes away to 25 miles away, we showed up to a run down beer barn that smelled like old beer and pee while being â€œgreetedâ€ by three large German shepherds who were very upset that we were even on the property. While complaining about the fact I wasn't asked over the phone to send in my DL information and corralling her dogs, we received the wrong truck with only half of what we had reserved (no blankets, no boxes, they mixed up truck numbers and had the incorrect number of days) with dirty wet blankets and trash all behind the seats and on the floor, we couldn't even verify the fuel or condition of the truck before leaving. HOWEVER, when we finally reached our destination in Madison, TN, Sam took the time to make sure everything was taken care of and we received the help and service we wanted. Our unit hadn't even been reserved upon arriving but she was able to make sure she got us a unit. From renting our storage unit, to checking in the truck, our happiness was her main concern the whole time. This location was incredible and did everything they could to make it work for us and our family and we couldn't have been happier!Justin N.
El cliente no dejó un comentario.chloe W.
Not a space really to parkMICHAEL V.
The location was convenient. The owner was very professional and helpful with my check in. I highly recommend this location and owner for future moves.Akeena W.
No one was there to help because I had a mile issue asked attendant he said someone will be right out waited over 45 minutes no one came and couldn't find the attendant again ended up getting charge 125 extra for miles when it was the issue to start with and spent another hour the following Tuesday trying to get that fix and some one hung up on me twice never mind I never raise my voice or been disrespectful kept being put on hold would not recommend this location to no oneAshley T.
El cliente no dejó un comentario.KETORIA P.
U-Haul needs to update your records of viable U-Haul dealer/service location for drop-off. The original drop off location JKS Services no longer existed. When I arrived to drop off the vehicle the building was totally empty and looked to be under renovation as construction workers were inside but no U-Haul representative. I tried to call the phone number in the contract but it did not work. I was uncomfortable leaving the vehicle at that location as there were no other U-Haul vehicles in proximity of the building or parking lot. Hence, I called the U-Haul dealer about 2 blocks up the street and explained my concern about leaving the vehicle at the other location and asked if I could change my drop-off location to his and he obliged.Vincent R.
The wife owner is very rude, she was screaming and yearling at me which I taught she was talking to her dogs. It is a drive thur liquor store which does not have an officeâ€¦. She told me next time I come I need to sit in my car until she comes to attend to me. But there is no sign anywhere stating so.But I don't want to go into detailâ€¦. Vehicles always dirty. Damages on vehicles not recorded so beware. I have no choice but to use this facility it is right near me.Helen F.
I was contacted by U-Haul customer service for not returning my van at the proper time I returned the van Before Time and put it on a full tank which it wasn't I am very disappointed when UhaulAnthony S.
the customer service was excellent. the returned process was easy.Tamblyn C.
The van was very very dirtyHELEN F.
Rundown establishment. Noone available.Crystal N.
El cliente no dejó un comentario.Curley W.
The owner is always so nice but I've never rented a uhaul this dirty! I was afraid to touch anything and it had a smell of oil and bed had rust In itKiiursti D.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Audrey H.
Owner simultaneously operates a drive through liquor store and Uhaul services with no access to an office to handle Uhaul transactions. As a result I was forced to wait more than 40 minutes before receiving keys to the reserved truck. I literally had to wait in line to drive through the liquor store to get the attention of the sales clerk. The clerk could not find the keys and had to call for another worker to report. As a result my move and the hired movers were greatly impacted, thus throwing everything off schedule. This location can improve by having a designated office area to handle rental reservations and returns. Having courtesy, respect, and value for a customer's time and prompt business protocol would go a long way in establishing customer satisfaction.Vickie L.
Service is always greatBelinda K.
Just continue to be as kind, accomodati ng, prompt, having available options truly is a plus, and that awesome smile and kind heart he had will always keep me returning and pass the word for this location. GraciasMonique S.
Thank you for being so friendlyJonathan K.
El cliente no dejó un comentario.Sherice C.
El cliente no dejó un comentario.Renn N.
El cliente no dejó un comentario.douglas S.
The attendant was very rude and confrontational.KATRINA B.
Had trouble finding the drop off box with all the cars and people driving through!!! No one to sssist! Time consuming but figured it out myself!OLLIE L.
There was only one truck and I was not able to rent a dolly which was offered online. The truck assignment was not applied and I was not able to get the truck with my mobile device.Keith D.
Don't have the customer going from one location to another. And where I pick the truck up they should look for something they like to do, they were no help at all.Tommy C.
El cliente no dejó un comentario.Rachel K.
Pick up location where I made my reservation was very near my house. This pickup location that uhaul switched me to the day before scheduled date was 28 miles from my home. Not cool at all. Why let me think I am choosing a pickup location when in reality, you do the final selection. Again, not cool.WILLIAM M.
El cliente no dejó un comentario.DONNAT B.
El cliente no dejó un comentario.ABNER B.
Make sure they have equipmentRICKEY D.
El cliente no dejó un comentario.LEONARD J.
El cliente no dejó un comentario.DONNA C.
Have a truck at the location it was reserved for not 30 miles away!!!!! Ridiculous!!!!! Truck was reserved 10 days before needed. Area we picked truck up at was very undesirable. We were told by the employee to stop walking so he could put his attack dog up!!!!!!Carrington S.
El cliente no dejó un comentario.Quadriyana N.
The customer service was great and fast!ARIELLE W.
El cliente no dejó un comentario.TYRONE V.
I was overcharged for the size truck I ordered when I got there the size I ordered wasn't available.The dolly had a bad wheel.The truck sounded like it was choking and couldn't rev up. Thanks I moved it served it's purpose.Thank you.patrice W.
I tried to call the location several days to confirm drop off details. The phone either rang and rang or a voicemail box was made available but could not leave a voicemail. The location is primarily a liquor store and was not easily identified as a drop off location. I'm also unsure as to how the reading for the gas was determined given that I left it at a half a tank just as I received it. Yeah I was charged an additional $10.Mia P.
That truck didnt even have a half of tank of gas, the more you press on the gas the more the gas go away. I had to put gas in that truck 4 times. Also, they put the wrong STARTING mileage and ENDING mileage on my truck and I also took pictures before and after so I know exactly what the mileage was. Very unprofessional, never again. And they trying to charge my card like $400 something dollars, that will never happen. I don't like that lying mess, that's exactly why I took pictures BEFORE I drove out the parking lot and AFTER I parked it back!TIERRA W.
El cliente no dejó un comentario.Lance S.
El cliente no dejó un comentario.VANESSA S.
Great serviceJOHN W.
Book the truck Paul is the best! I needed a truck at the last minute and he came through plus great customer service hands down!STEPHANNIE C.
Quick and easy!CLAUDIA M.
Should not take place at drive through liquor stores. The traffic was terrible and the own3 was rude.Adina H.
El cliente no dejó un comentario.Ronnie S.
This van was filthy. Vomit dried up on floor. Seats and floor was not clean. Didn't notice everything until I was at my location. On top of that I was charged up to the 09/14/2021. Return van in on09/11/2021.JACQUELINE G.
El cliente no dejó un comentario.Sharickaq E.
When I was given the truck I found lots of feces and pee in the back of it .Truck was returned and the Manager became irate and disrespectful when told about it. No apology was given or compensation. I was given a new truck and the final bill was ridiculous , he added insurance that I told him I didn't want . He told me he is going to charge me $50 for the blankets and trolly in the truck that was his . I told him I wanted the truck for $24 , He put 6 hrs on the contract . He gave me a bill for $411 that was originally $227 and refuses to tell me what the extra money is for . Definitely going to court with this one and I have video of it all .KAMESHA A.
El cliente no dejó un comentario.Mary G.
The van was filthy. I mean it is bad. You need clean vehicles. And this place is busy so it took forever to get my van. I actually missed an appointment because the van wasn't readyANTONIO R.
Terrible place and service. Nasty vehicle.loma J.
El cliente no dejó un comentario.LAWRENCE T.
The Sight is hard to see from the Roadway and GPS is not acrate for finding the location. The site is very busy and causes U-Haul Customers to be agitated for lack of timely attention.Jeff H.
Manager was not there to conduct services well and tried to charge me extra fees for no reason and those fees would be charged before i took the vehicle.LaShonica G.
Location was a package store that had two huge german shepards out loose on the property. I could tell they belonged to the owners of the store. Luckily my father was around to shoo them away, but they were heading towards me initially. Very scary. I wouldnot recommend this location at all. Trash also everywhere.Kiersten T.
Overcharged, extremely poor customer service and no one would answer the phone to provide assistance. My worst experience with Uhaul ever!!!Stacy A.
El cliente no dejó un comentario.Carmen B.
El cliente no dejó un comentario.Cameron M.
Owner rude and unorganizedALEXANDER M.
El cliente no dejó un comentario.Brittany A.
El cliente no dejó un comentario.VANESSA D.
The location opened up 20 minutes late. Then the lady told me that the people who handles uhaul will not be in for another hour and that she can not assist me. Once I told her I already had a reservation she told me to wait then she came back an assisted me.TERSA H.
El cliente no dejó un comentario.JONIKA R.
Overall customer service was terribleOrion J.
El cliente no dejó un comentario.ALFRED H.
El cliente no dejó un comentario.TED S.
Got my receipt by email today and was charged $183.68 said, I didn't return a hand truck. The guy was sitting in his car when, I returned the truck yesterday and saw me put that dolly/handtruck back were it was. They didn't even check the miles on the truck and charged me for 39 miles. Lowes is just up the street around trip it's not even 15 miles. I will be filing a complaint with the BBB.LORENZO J.
I was charged for 2 days I didn't even keep the truck 24 hrs something is not right with the invoice. I'll go by the rental place todayBRADFORDLYN S.
El cliente no dejó un comentario.Donald B.
El cliente no dejó un comentario.PATRICIA K.
The process was not as smooth as I had hoped and it took about an hour to successfully pick up our truck. The truck was not very clean which was a little unsettling considering the current Covid-19 pandemic.Marlin B.
Excellent, they squared me away also!DARNELL J.
I would like to have my $25 reimburse to me cuz the truck was nasty in the back when I got itARLANDOS G.
No office.Employees not helpful.No one there for scheduled pick up time for the vehicle.Tire needed air.Price quoted was not the price charged.I was charged over 100.00 dollars .Worst experience.Will not rent again.SHARON D.
Extraordinario servicio al clientepowell E.
El cliente no dejó un comentario.Nigel P.
El cliente no dejó un comentario.randy C.
This location is a drive-thru liquor store. With a flow of traffic that is horrible. As long as you don't go on a saturday night - i guess the return would be fine.KHAYREE H.
Service was greatTinesha L.
I got to location at noon. The employee informed me the owner was not available and truck would not be ready until hours later. I made him contact the owner due to having prior arrangements in which I needed the rental to move along with the fact U-Haul called me the day prior to confirm reservation. Only then did the owner decide he would come to the location and then tried to mention that my card was declined however payment was able to process with no problem. The owners customer service sucked which is why I wanted to pick up at another location. By the way, I did not get the truck until 1:18pm. By far the worst service ever!LAJANDA C.
El cliente no dejó un comentario.Renwick H.
Everything was Great and as expectedTimothy R.
So much I can say but I will never tear down a business. Please work on customer service and those rusty locksJacouria P.
It was a issue about the gas it was about empty when I received it I had to put five dollars in the truck to do what I had to do and I returned it he was saying it was gas in it when I received itRichard C.
Truck air need to work betterSHANK M.
My charges were all wrong!Dennis D.
El cliente no dejó un comentario.Eddie H.
They didn't have my Dolly on the truck. It's a drive thru liquor store so he made me wait while he was yelling at the customers to move ahead and taking their orders. I waited in the heat for over 20 mins than he just asked me which truck I had and gave me the keys. He never checked my name or anything. That was the worst experience ever with any rental truck company.Lydia L.
When I pick up the 26' truck it was a little under the line of a half of a tank. I see why the uhaul rep didn't give a paper copy of the rental contract. He said he emailed it. When I return the truck it was right on a half of a tank. Why did uhaul charge me a "EZ FUEL SALE 5 Gallon $17.50?. Here is 2 pics and pay attention to both pics along with the fuel. Which is proof that I pick up and brought back the rental truck. Uhaul vendor did have the 20' foot truck I reserved and they replaced it with this 26' truck for 29.95. I body cam video record and had a uhaul rep on the phone recording during my horrible experience while picking up my reserved rental. I need the $17.50 + tax and my $50 reservation guarantee. Thanks SIDSIDNEY A.
Truck upkeep and customer serviceLee M.