Customer Reviews for Master Care Lube
(U-Haul Neighborhood Dealer)

457 comentarios

4920 Crossroads Dr   El Paso, TX 79922
(@ Mesa)

(915) 585-6389

Horario

  • Mon–Sat
    8:30 a. m. - 6 p. m.
  • Domingo
    10 a. m. - 1:30 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 585-6389

4920 Crossroads Dr
El Paso, TX 79922
(@ Mesa)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8:30 a. m. - 6 p. m.
  • Domingo
    10 a. m. - 1:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR L. 
Clasificación:
5.0

Muy buen servicio con excelente trato y eficiencia. Gracias

Maria D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor V. 
Clasificación:
1.0

Very bad service!

IVETTE V. 
Clasificación:
5.0

Kiki was of GREAT help. I always go to this location due to their excellent service and will continue for future rentals!!!

GUSTAVO G. 
Clasificación:
5.0

Staff was awesome and helpful.

Anita P. 
Clasificación:
3.0

Check trucks better had a blow out not 10 miles away empty truck needed new tires front end vibrates between 55 and 65 pulls hard right and missing two furniture covers payed for 12

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick L. 
Clasificación:
5.0

Helpful and friendly. Will use again and recommend to family and friends

Neal R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi C. 
Clasificación:
5.0

Fast and friendly

DONALD T. 
Clasificación:
5.0

Very Responsive and a Pleasure to work with!

JERRY W. 
Clasificación:
5.0

Very convenient location and was greeted and taken care of in a timely manner

Jorge C. 
Clasificación:
5.0

I've had consistently good experiences at Master Care Lube, whether for renting U-Hauls or bringing my car there to get checked out. Very friendly and accommodating people.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

The service was great. Not much to improve on. Great job

GEORGE S. 
Clasificación:
4.0

N/a

Gustavo A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mercer W. 
Clasificación:
1.0

The staff there were not professional. They showed very little interest walking the truck for any damages. There was no wind shield wiper fluid, and the horn did not work. They replied they just take the equipment in and send back out. Their not a uhaul retailer.

archie S. 
Clasificación:
5.0

I reported the missing lock from the passenger sit since I got the truck to the person at the location and also online, while driving the door opened in the middle of the high way at 70 mph, my niece was in the passenger sit if it wasnt for the sit belt she would be dead. Customer service was great but they told me they were going to extend the days since I couldnt drive it for 2 days. When I got to CO I received a phone call from the Denver manager “Deed” he was extremely rude and told I had to pay for the extra day, EXTREMELY. I Sent emails and no answer, today I spoke to Oscar, he was amazing, he tried to speak to thr Denver manager and was horrible mean to him to, finally he spoke to somebody else and they didn't charge for the extra days.

abril M. 
Clasificación:
5.0

Not enough blankets available, but it was a good service experience overall.

Jose A. 
Clasificación:
5.0

In my years of moving to and from for work purposes, this specific location presented the least amount of drama when picking up from a reservation. If I am ever back in El Paso, I will look to these guys to make my next reservation.

Ruben S. 
Clasificación:
1.0

Repeat charges without any reason, definitely will not be using U-Haul again. Charged initially then again at pickup for some reason then again after supposed to be like 150 ended up at 250. I also filled it up to where I got it. Go anywhere else but to U-Haul

Christian A. 
Clasificación:
4.0

2 of 4 tires had low tire pressure. License plate was expired. Service was good, trailer worked as should

Gustavo A. 
Clasificación:
3.0

They didn't open until 8 and had to tend to oils change customers waiting to be served. We waited about 5-10 minutes. The van was dirty - previous customer spilled soda all over center consul. Windshield was dirty.

Mary S. 
Clasificación:
5.0

The gentleman that took care of me was very helpful and informative.

Daniel C. 
Clasificación:
5.0

Great staff, very helpful and friendly.

david S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bethany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail N. 
Clasificación:
3.0

The location was hard to find. An attendant personnel was very helpful.

Namtip R. 
Clasificación:
3.0

this wasn't my original pickup location - was change due to availability - only issue was that the truck was not cleaned inside

Daniel G. 
Clasificación:
4.0

Everything went smoothly, pre registration was an added benefit as it sped up the process.

Neal R. 
Clasificación:
4.0

Eeything was good until I was charged $77 fuel and $30 fueling fee, and truck was turned in with a quarter tank same as it was when truck was picked up!!!

Myrna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance H. 
Clasificación:
5.0

Nothing. Honestly the location staff was friendly and professional. The man there named Kiki was very nice and courteous. Definitely recommend this location.

Aaron M. 
Clasificación:
5.0

All was well, no complaints.

Lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterner R. 
Clasificación:
3.0

The uhaul was shaking a lot. We think it needs shock absorbers. It also leaked. Some of the furniture got wet.

ELIZABETH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBS I. 
Clasificación:
5.0

At least was the exterior

Tomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert B. 
Clasificación:
5.0

Staff was very helpful and friendly

Herbert B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
5.0

Nothing everything was perfect with excellent customer service

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier B. 
Clasificación:
5.0

Excellent customer service with the changes I had to make

Berenice W. 
Clasificación:
3.0

I had a difficult time renting your equipment since there was no face to face interaction with someone at 6pm. Took an hour to download your app and get my vehicle.

Jaime M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
1.0

The manager Bob that called me was extremely rude called me yelling at me and threatening me over a situation that clearly he knew nothing of.

Celia O. 
Clasificación:
3.0

When we got ready to return the truck it would not start. I called the number and it a long time to get an answer. Luckily there was a very nice man that jumped the truck and it started. Also, we went 9.5 miles, and the place we got it from stated that we had to fill it up. I took it to the station a block from where I got it from and it cost me over $20.00 to fill it. That is crazy for that short od distance.

Lorretta H. 
Clasificación:
4.0

All perfect.

MAURICIO J. 
Clasificación:
4.0

Kiki was cool, helpful and handled the return quickly.

John M. 
Clasificación:
3.0

Make it clear that if you use the equipment that is already provided with the truck you will be charged not just the rental rate but the rental rate every day you have the truck. It is asinine to charge for the use of equipment that you already provide with the truck.

Kamron P. 
Clasificación:
5.0

Kiki and his team always make it easy for the customer.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne B. 
Clasificación:
5.0

Great service. No questions

Alejandro O. 
Clasificación:
5.0

Awesome people!

Michel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo H. 
Clasificación:
5.0

Muy amables

CARLOS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert C. 
Clasificación:
2.0

Answer phone call or have a later drop off time.

NATANAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo F. 
Clasificación:
4.0

Not much, location easy to find. Personnel were very helpful. My entire time to drop off was less than five minutes. Would use this location again.

Jack F. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew S. 
Clasificación:
5.0

Good service

Angelica R. 
Clasificación:
5.0

They were super nice and very helpful .

Glenn W. 
Clasificación:
5.0

I'm satisfied with the service

Angelica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashika R. 
Clasificación:
1.0

The individual who helped me was very rude and disrespectful. He was unprofessional and represented U-Haul in a horrible manner. The truck was filthy inside and out. I ask the representative if he had something I can clean the windows with since they were full of bugs and you could barely see out the windshield. He responded I can use the fluid from the windshield washer in a condescending tone. This location should not have U-Haul equipment and I will never refer people to this location.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D. 
Clasificación:
4.0

Good place to do business with

raymond B. 
Clasificación:
5.0

Thanks Kiki! Kind and professional attendant.

Brian W. 
Clasificación:
5.0

Good customer service

ANTONIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA L. 
Clasificación:
5.0

Sin comentarios , buen servicio

Angelica M R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bernadette D. 
Clasificación:
3.0

The truck was dirty and the windshield desperately needed to be wiped down. I don't think the truck had been washed upon its return from the last user.

Ava-Jo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

Kiki was great, professional although busy he took the time to help my partner set up and answered questions. I had reserved a trailer at another location on gateway east and although our confirmation was approved by 9, no one opened the shop. It was very aggravating and stressful and very unprofessional. Kiki made up for being so polite but I will was really disappointed by your lack of follow through with the first reservation.

Yolanda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel R. 
Clasificación:
5.0

Very friendly staff. Thanks!

Brian W. 
Clasificación:
5.0

Kiki did a wonderful job in the reservation, and delivering what was promised

Isaura G. 
Clasificación:
5.0

Everything was perfect, showed up to drop off at the appointed time and transaction was smooth

MARTIN I. 
Clasificación:
5.0

Mastercare bailed out another location that did not have my reserved trailer. The trailer that Master Care had was being worked on so they drove to another location and picked up a trailer for me.

ANDREW C. 
No se han enviado comentarios para esta ubicación.

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