Friendly service and great equipment.
Timothy V.
Customer Reviews for Marys Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was fine. I had tried to contact one closer to me in Saegertown ,PA. I left messages there and they never got back to me. So I had to use Mary's and they were great.
Noreen L.Put a step up foot plate on both doors. It was very hard getting in the truck. I am a short, older person and I struggled to get in the truck. I almost fell getting out due to the distance to the ground. Other than that I was happy with the truck,and the personnel. Gracias.
Denise C.The people are super nice. Go check them out.
Wanda W.The location was fine. The truck, not so much. I went 11 miles in the truck yet somehow used 8 gallons of gas.... I reached out to U-Haul about this twice. A week later I still haven't been given a response
Kevin S.The young man who was there when I picked the trailer up and dropped it off was very pleasant and helpful and was a pleasure to work with!
Dearald S.service was 100% as she said it would be. no hidden charges or add ons. pleasant experience.
Betty R.Drop off process was quick and easy. Personnel was very helpful
Jason G.Like it the way it is please don't change a thing
Daniel M.Put better tires on the truck! It was awful in the snow! We got stuck.
michelle S.No improvements needed. Mary's rentals went above and beyond!!
Michele K.Great service and always helpful second time using the location and I will definitely keep coming back for all moving needs
Wesley W.quick, easy service
Frank Y.The customer service was the worst I have ever experienced. The two employees were so rude, and when I expressed my frustration with their lack of professionalism, instead of trying to rectify the solution, I was followed and antagonized while I was walking to my truck. The delay in me getting the truck, which was blamed on me, resulted in me wasting $60 because of the delay in me getting the truck. I had movers hired who were waiting at the pick-up location who sat and waited for 30 minutes of paid time. When I arrived at 7:30, which was the time of pick-up on my registration, the employee there was dismissive when asked how to get my truck. Regardless of what he was asked, he would rudely say that he wasn't open till 8AM. When someone I was with approached him, he responded with the same answer and actually rolled the window up in the truck he was in and completely ignored him. I understand people have bad days, and maybe this was one of them, but this was unacceptable. I would never use this location again and if asked by friends or family would direct them elsewhere.
Nikole B.Check out was very easy and accommodating.
Paul D.Just the weather.
Karen C.I rented on December 23rd and returned on Christmas Eve during one of the most miserable part of winter we have had so far. Still, our rental was handled as politely and happily as if it were mid summer. Mary's Rental definitely provides good customer service.
Michael H.Gracias
Margaret R.No.improvement needed
Kathy K.Nothing, quick and easy rental experience
Tom T.Very nice people and willing too help in any way they can.
Andrew M.I rent many trucks all across the country and the gentleman that operates this U-Haul agent is one of the friendliest, personable, and knowledgeable representatives I've encountered recently. 👍😎
Nicholas G.Super friendly and helpful! Thanks so much!
Timothy J.I was not personally at this location as a friend dropped the trailer off for me
enos Y.Quick and Easy. Very nice man that runs it!
Lashonda J.Uhaul charged my card I was told when rented .49 cents a mile internet says .29 a mile so what is it even at .69 my card should only have a charge approx 165.00 better get my card corrected
James N.The guy that took care of us was amazing.. we will definitely use his service/ location again..
William M.Harry was extremely helpful , patient with all my questions, and had all the answers. He handled 3 other customers while I was there. Great customer service.
George L.I had reserved a specific van for my need for it's cargo room and mileage rate 4 days in advance . When I arrived for pick up, the vehicle was not there. I was offered a van with smaller cargo capacity , which would not meet my needs. Or a larger one with a higher rate and fuel consumption. Forcing me to spend more then I was quoted. I am a Home Depot employee, who also has rentals, but went with Uhaul do to the price. Also I had my state inspection license for 18 yrs. Truck vehicle has 1 wheel out of balance and drifts to the right. I understand and appreciate that shift happens sometimes, it was just disappointing . I was picking up donated furniture for a homeless veteran and family and covering the cost from my own pocket, and this took me over my budget. I'm disappointed in the way this all worked out.
Charles G.You need to fix the problem with the cell check-in, it is costing people time and money if the location is closed at pick up!! Very unhappy with U-Haul!
Brenda Z.Everyone was very kind and I would definitely rent from you again thank you
Cheryl H.The worker at the pick up location was very rude to me, to the point I would not go back. He had a problem with U-haul and the truck I reserved from online, then took out his frustrations on me. He indicated to never book online (it's only for 2 am pick ups) and always call his store to book.
Shawn K.Servicio al cliente de excelencia.
MICHAEL ALLEN S.Great service! Would use them again.
Sheryl M.We had a breakdown of the truck you are to be getting back to me with a solution
MICHAEL F.The man doing the paperwork was outright rude. Upset that we were using the trailer as a one-way tow and he would be “losing his trailerâ€. Said a “glitch in the online system is why that happened and he would have never allowed thatâ€. Believe me, we paid appropriately for the “glitch†one-way services we used. Perhaps he should look into renting his own trailers and not Uhaul's if he wants to delegate where they go. Will not use again.
GREG R.Fantastic Customer Service. Super easy process which they talked me through. I made a mistake on my reservation and the guys at Mary's Rentals fixed it with no problem or any additional charges. I would recommend Mary's Rentals to ANYONE over the other dealers in the area!
DREW K.Moving is stressful and my U-Haul experience was not!! :) Thank you.
Timothy B.The after-hours return process is tedious, especially for someone without a lot of cell phone experience. But dealing with Harry during my first-ever U-Haul rental was a pleasure, and quite easy. Very good experience!
Kevin P.I did not know I needed to submit phone numbers to get approval, (friends, Co workers, or place of employment) to do the mobile pick up. I thought the text I was sent was just to do the pick up instructions the day of. No one made me away of the various steps I had to do prior, I had NOTHING but problems doing this online. My account wouldn't set up correctly and I had to call and set things up various times, someone could have told me that this needed to happen. We stood outside for about 45 minutes trying to get verified because no one we knew was awake to answer a phone and verify us. Online customer support was terrible, very disappointing that such a large company isn't more helpful in that regard. I was late to work because of this. The truck was clean and it was great to have but I was very frustrated in how hard it was to get it.
Ben C.First time renter. Excellent service.
James W.He was great could not have been better
EDWARD D.Service was exceptional. Owner moved several things around to accommodate my needs for multiple days. Would highly recommend.
Kim H.