The rental truck was clean and they had set up everything very well. I'd recommend and prefer this location in future.Divyesh J.
Customer Reviews for Marvins Midway Auto LLC
(Distribuidor de U-Haul del vecindario)
Colchester, CT 06415
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Small town akak town availability but nice people. If uhauls software were any worse it would use tax navies and pigeons.James M.
El cliente no dejó un comentario.robert R.
El cliente no dejó un comentario.james B.
El cliente no dejó un comentario.Allan L.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.James S.
I cannot think of any improvementslarry F.
Will return for my transfer and moving needs.larry F.
El cliente no dejó un comentario.Aaron S.
Extremely easy process, was definatley taken by surprise. Not normal to have this type of great customer service experience. This day and time.Tracey T.
El cliente no dejó un comentario.ALEX B.
Keep the customer service and online services like the check inJoseph L.
The owner treated me like dirt when I returned the truck I rented from him because he didn't like the way I parked it in front of his shop. I said that I had parked it like that so it would be easy to inspect the truck. He walked away saying something like "That's why I hate having these f***ing uhaul trucks here. Uhaul can take their trucks and shove them up there @$$." He then says.... "It's because of guys like you." As he got a few feet ahead of me he says that I can leave now. I asked if I get a receipt for this. He just ignored me and kept on walking toward the truck. I asked one of his employees if he was like this all the time. The guy just looked at me, shrudges his shoulders and says, "you will get an email soon with your receipt in it." So I walked out to the owner and asked if everything was as expected. He walks away in a huff and says.... "yeah, except for the park job". Now we had no problem up until he started in about the 'park job'. I was like.... what the heck did I do to deserve being treated like this?? Park a truck where you didn't want it parked? I didn't say it just thought it. Nobody told me when I got back I needed to park any special place. The truck is a 20 foot box truck... You can't park the thing like a regular car or something!! I won't be going back to him to rent anything any more. I am pretty sure this is not the kind of business owner you want to be doing business with.anthony A.
This process was the worst experience I've had in along time. Logging into your systems was a nightmare. I'm thinking that you can only login 24 hours prior to pick up. There should be something posted there that states this because it was impossible to do it prior to that. You really need to work on the pick up and drop off process as well. Taking selfies and all the other nonsense I had to do like provide you with the name and number to someone else was ridiculous.Brenda T.
El cliente no dejó un comentario.Mark F.
Quick and hassle free.MARTIN V.
I had signed up for the contact-free pickup. We put the verification information in, then sat for about 30 minutes waiting. We ended up having to go into the store anyway and go through the original process. If you are going to offer a virtual pickup method, it should actually work.DANIEL G.
The interior of the back of the truck was not as clean as expected.Edward B.
El cliente no dejó un comentario.EMILY O.
El cliente no dejó un comentario.Roland L.
The brakes seemed to be a little spongy.Gregory K.
El cliente no dejó un comentario.GREGORY C.
Truck was dirty inside & had a huge gash / cut in the passenger side outside tire. Was also given dirty blankets / pads/DANIEL F.
El cliente no dejó un comentario.MARK S.
Too expensive for using truck for only 4 hrs .. $127.00JOHN O.
El cliente no dejó un comentario.Paul Z.
El cliente no dejó un comentario.Cristian D.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.GARY F.
El cliente no dejó un comentario.KATHERINE R.
The location was great! Regarding the U-haum company process, I did not receive my text asking me to take a picture of my drivers license until 5 minutes before my pick up time, which was when I was driving over. It would be helpful if I could have just handed my license to the u-haul agent so he could just get the information needed instead of having to use the app. It actually made the process take longer.Barbara H.
El cliente no dejó un comentario.Suzie A.
El cliente no dejó un comentario.KATHLEEN H.
El cliente no dejó un comentario.CHRISTINE B.
El cliente no dejó un comentario.CHRISTINE B.
the technology is from 1980s get new equipment so it doesn't take so longJames M.
The sales clerk was very helpful and outstanding!JAMES W.
El cliente no dejó un comentario.Scott R.
As this was my first adventure in towing a trailer, the associate was very helpful in going over the procedure and safety issues.Terry R.
operator stated that they will let anybody rent these things when I asked for assistance and provided none, also vehicle had about 1/4 tNk of fuel in it prompting me to add 30 gall in about 16 milesMarie H.
Friendly, courteous, efficient personnel. Service excellent.Frank B.
El cliente no dejó un comentario.MICAH K.
El cliente no dejó un comentario.Donald C.
This was my 2nd time in the last few months renting from this location. I arrived a few minutes early. The gentleman at the desk was very helpful and prompt and had me on my way in minutes. The return process was simple. The vehicles have been very clean and fairly new. This will be my go to location for van and truck rentals.Jeremy M.
El cliente no dejó un comentario.Mary P.
Don't allow smoking in or around the building. For customers or employees.don H.
Customer service was good but trailer leaked from the roof and the lights did not operate properly. Only the upper left blinker and running lights worked. Brake lights and right blinker did not work.Bryan J.
Please submit enclosed bill. ThanksWANDA W.
Clean the windshield. That's it. Great, easy experience.don H.
Everything went as expected. Rental and return process was efficient and quick. Good location.Wayne H.
The location was fine but the experience with the Uhaul 24/7 dispatch was frustrating and unnecessarily complicated. Although we received an approval notice (which took 30 minutes) to take the truck, we were apparently "not properly dispatched" so that we were unable to go through the return process without calling Uhaul and redoing the dispatch...very dissatisfied with itAntonette M.
El cliente no dejó un comentario.Luis G.
El cliente no dejó un comentario.Mary M.
Rented many times from this location and everything was fine.ART O.
El cliente no dejó un comentario.BRANDON D.
The staff in there were very busy, it was close to closing on a Friday but they never seemed inpatient or annoyed. 5* staff.Rex M.
El cliente no dejó un comentario.Allen P.
How about you start with charging the price that is quoted?!? I was told I would be charged $24.95 + tax for a one way rental of a motorcycle trailer. Instead, I was charged $129 + tax! More than a $100 difference. The guy behind the counter (who couldn't have cared less) just said, â€œYeah, it's more expensive because it's one way.â€ I tell him that it was really clear when I called to reserve it that my rental was one way and I got a confirmation of the cost at $23.95. He didn't care at all. Long story short, at that point, you had me over a barrel; because I was 3 hours from home and had to have a trailer. I'm done with U-Haul and putting this out to everyone within shouting and social media distance!John M.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Donna M.
U haul screwed up and didn't have the right equipment. Was a serious problem in hauling products.James M.
Hassle free quick service, clean van.Bo B.
El cliente no dejó un comentario.Alexander P.
Just keep doing what your doing.ART O.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Kathy H.
El cliente no dejó un comentario.Bob D.
everything went very well. The moving staff from Semper Fi Movers & Bill Lee the owner were excellent. very helpful & knowledgeable.Mary C.
El cliente no dejó un comentario.Richard G.
Dropped off truck when location was closed. There was enough parking space for me, and key drop-off through the door wasn't a problem.Divyesh J.
I understand that it's a garage but I felt concerned for my health as no one was wearing a mask to protect against the spread of COVID and no engine fumes were being filtered.Timothy G.
I had done everything on line to reserve a truck for pick up and when I got there the key was not where it was supposed to be. I still had to go inside and talk to someone who was not wearing a mask while he was helping me. Additionally, it was 9 degrees out and the truck was never warmed up to be ready to go when I needed it.Denice P.
El cliente no dejó un comentario.Deanna B.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Gerald S.
Our rental van had just 3,650 miles showing on its odometer and was essentially a new vehicle. We managed 10.7 mpg driving between 65-75 mph in light traffic on [hilly] interstate highways during our 258 mile round trip. We had no city or in-town driving but did get caught up in a few, several mile long, road construction stop and go sections. Without those zones I'm sure I could have done a bit more than 11.5 mpg. Our truck had no trouble climbing steep hills and everything in the van worked as it should have. The ride of our GMC van was actually pretty comfortable for a large van (I drive a Mercedes and Jaguar as a referance). While no one [really] enjoys moving furnature around the countryside this trip was effortless. A clean and almost new U-Haul van has a lot to do with my above comments. Long short? Our U-Haul experence was trouble free just like all our other U-Haul experences have been.Nancy B.
El cliente no dejó un comentario.Brett F.
When ordering trailer on the phone the lead gave me two locations that were quite a ways away from my house anywhere from 45 minutes to an hour then I talk to Samantha from Newington and she was wonderful and found me the trailer that I was looking for in Colchester which was a couple of towns a one town over I was very happy with her performanceDAVID B.
El cliente no dejó un comentario.Luke M.
Takes 10 minutes to Cuervo out a trailer AFTER diminutive in everything for fast check out. Equipment very old some broken for the processJames M.
Keep up the great customer service.Curtis H.
El cliente no dejó un comentario.Joshua A.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Mayra A.
All went perfect.stephen P.
All was good-efficient and friendlyRebeka M.
El cliente no dejó un comentario.Aydin C.
El cliente no dejó un comentario.Lori D.
When I reached my destination with the truck and opened the back, I discovered there was shattered glass everywhere....not a huge deal, I swept it all up and went on my way. I returned the truck in much nicer condition than I picked it up in. I looked at my invoice later on and noticed I received a cleaning fee. I figured they made a mistake, but when I questioned it, I was told that I left chains in the back and the charge stands. 1. I don't own chains. 2. If I did, I wouldn't use them for the couch I was moving. This scumbag completely made it up, in hopes I wouldn't look at the invoice. There's a ton of U-Haul rental spots in the area, don't use this one. Also, this place is basically a junkyard.Gregory P.
El cliente no dejó un comentario.Cristian D.
The mobile check in process is very tedious and slow. Took us over an hour to check in online. Our uhaul did not come with the dolly and furniture pads we requested.Brian T.
The pickup by phone option needs to have better communication. I waited over 10 minutes for anyone to "chat" with me and all they said was my alternate contacts didn't work and them kicked me out of the process. I tried again and waited 20 minutes and then had to wait another 5 on the phone to get someone to talk to. When utilizing the pickup by phone option, someone should be on constant contact with you to let you know what's going on and that you're not being ignored.Melihna M.
There was some mix up at first when I went to pick up my UHaul. The 10' truck I reserved was not available because a previous customer hadn't returned it on time, but Burt was incredible in making it all happen as planned. Thanks again, Burt!!Byron C.
El cliente no dejó un comentario.Donna S.
El cliente no dejó un comentario.David R.