Facility is very small and is not well maintained. I have rented U-Haul for many, many years and this is by far the worst for returning equipment. They need more space and more lighting. There wasn't any lighting when I returned my 6x12 enclosed trailer. To be fair I never wentnn no inside, so the facility may be better inside and during the day. I returned my equipment (originated in Waukee, IA) after hours and while it was raining. So this may have affected my overall experience with this location. At the very least Marty's Rentals needs to install more lighting.Russell C.
Customer Reviews for Martys Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debbie F.
We used mobile pickup and it was a very long tedious process, non-intuitive. We had trouble with it getting to track our location. Would be much better if we could do some of the process ahead of time instead of in a parking lot, when we are waiting to go. The lock box was hard to open. AND THE INSTRUCTIONS ABOUT HOW MUCH FUEL NEEDED WHEN RETURNED WAS UNCLEAR IN THE ORDERING PROCESS. We did not get specific information about fuel until after the truck was picked up and we were too busy driving and loading to read the email. Also the indicated fuel line on the receipt we felt did not match what the gauge actually said. So at the end of the day we ended up with a ridiculously large charge for fuel on our bill when it was probably only 4 gallons short and there were no gas stations nearby to easily add more fuel and at the end of a long day of moving it was a very frustrating check out process with extra unexpected fuel charges incurred. And the A/C did not work in the truck, so people did not feel well after traveling so far in the heat!Vicki H.
The location was totally inconvenient for us, and when you get there the building presents as a fireworks store. Someone had to find the U Haul guy. However, once he appeared, he was helpful and efficient. He was also available by cell phone and answered questions. The location was 13 miles west of the town listed as the location. A little frustrating.Barry W.
Customer did not leave a comment.Leann M.
Customer did not leave a comment.Joseph L.
Good experience, they were great to work with. I had to call last minute and rent the truck for an extra day, then two, and they were still very cooperative.KARRIE S.
The pick up and drop off was very convenient and easy. The truck was a very good unit. It was strong and reliable. Truck was clean and had everything I needed. I am very happy with my experience at Uhaul.Greg H.
Awesome help from the location employee. Will be going again.Juan S.
Customer did not leave a comment.JIM W.
Customer did not leave a comment.Deone M.
No one was there when dropped off. Charged me a cleaning fee when the trailer was dropped off in the exact condition it was picked up in. This is very unprofessional.Paul H.
Customer did not leave a comment.JAMES M.