Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)

254 reviews

77 Bowden St   Fort Erie, ON L2A6P7
(W Of Niagara Blvd)

(905) 871-1381

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 871-1381

77 Bowden St
Fort Erie, ON L2A6P7
(W Of Niagara Blvd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Michael Davison 
Rating:
1.0

This location was NOT our original booked drop off point. When getting ready to drop off our equipment, the contract noted we were to call beforehand. When calling the first location, we were told that we could not drop off as they could not accommodate a 20 ft truck. Why is it listed as a drop off when making the reservation if they can't accommodate? We were then told to call U-Haul directly to find out where to take the moving van - on a Sunday afternoon!!! The rep with U-Haul was very helpful however the overall U-Haul booking experience was very disappointing... and we still need to finish the move in a couple weeks :(

Wendy Franck 
Rating:
1.0

Customer did not leave a comment.

Fernando Cabral 
Rating:
5.0

Customer did not leave a comment.

Marge Ott 
Rating:
1.0

I asked for a in person pick up at the desk. Location said it was open. When I arrived it was closed and had no access to the truck. It took an hour and a half to work with an online rep in order for me to pick up the truck. Unacceptable to advertise being opened and then not be opened. Why offer in person if not available. I personally have no cell phone so I had to pick someone else up in order to do the online. Online was difficult, a pain in the butt and unreliable. Even the price was wrong - it doubled so again I had to call to fix it. Online to drop off was also difficult. Not enough room to take the photos so it took a long time and many tries. I was told I would be compensated for my trouble but I’ve not heard anything yet I will not ever use this location again.

Carlos Hernández 
Rating:
5.0

Customer did not leave a comment.

Maksim Safonov 
Rating:
5.0

Marty was very helpful and accommodating

David Foster 
Rating:
5.0

Customer did not leave a comment.

Brent Tweedy 
Rating:
1.0

Drove a 15 foot 34 miles, bill said I would be charged 102 dollars. They ended up charging me 152 bucks to drive 34 miles. This place is a joke and literally stole my money.

Matthew Harris 
Rating:
3.0

The furniture dolly was not provided with the rental as requested but I got charged with it. No credit has been applied yet

Angel Galina Mora 
Rating:
5.0

Customer did not leave a comment.

CHERIAN VARKEY 
Rating:
4.0

Customer did not leave a comment.

ray wall 
Rating:
4.0

Customer did not leave a comment.

william muraco 
Rating:
4.0

Customer did not leave a comment.

DEBBIE MCQUIN 
Rating:
4.0

Customer did not leave a comment.

PATRICK PAUL 
Rating:
4.0

Customer did not leave a comment.

BRUCE MURRAY 
Rating:
3.0

Have the pickup location where I first booked it and not 20 mins away from the original pick-up location.

Tian Ren Zeng 
Rating:
2.0

Customer did not leave a comment.

Lucile Shepley 
Rating:
5.0

It was Awesome!!! Thank you

Robert Pelkey 
Rating:
1.0

Customer did not leave a comment.

Karl Pacey 
Rating:
4.0

agent was good , knowledgeable

ok kyung 
Rating:
3.0

Customer did not leave a comment.

Bill Porkolab 
Rating:
3.0

Customer did not leave a comment.

Bob Wing 
Rating:
5.0

Just a little quicker at the door at Marty’s had to wait a little while for him to answer.

Joshawa Brooks 
Rating:
2.0

Customer did not leave a comment.

norman MARK 
Rating:
1.0

Please look like a wrecking yard you didn’t know where U-Haul started and all the other junk began the only good parking spot they had a big sign saying don’t park here overloaded with derelict cars

PETER MCKIE 
Rating:
5.0

Nothing it is always great service

Kristina Garrett 
Rating:
3.0

The inconvenience that I encountered with uhaul was unappreciative. I had booked 2 months in advance requesting location pick up close to my home. I was notified pick up was 40 minutes away from home 2 days before I needed the vehicle. I proceeded to tell the operator that I have paid movers scheduled at my home due to original reservations. Further to this inconvenience I receive a phone call less then 24 hrs that the vehicle will not be available at the pick up time. This is so unacceptable and it will be noted on social media. Poor customer service. I will never ever use it or recommend u haul to anyone.

connie brazzoni 
Rating:
5.0

Amazing service. Easy to drive truck. Very very happy with service.

Brenda Shewan 
Rating:
5.0

Great service

Minhal Ghadban 
Rating:
1.0

The man running this office showed up half hour late putting me behind schedule. I was forced to call the office I booked through on Gilmore Road in Fort Erie to track the owner of the office I was renting from. They got a hold of the man and he finally showed up 1/2 hour later. When he did arrive he seemed confused with computer and was required to call someone for assistance. This delayed another 1/2 hour. His office was cold and uncomfortable. The man was pleasant and apologetic but offered no deal due to his delays. The 10 foot van I rented was clean and maintained. Only complaint is the drivers seat does not adjust back. I found myself too close to steering wheel and Im only 5'8. It was uncomfortable for me but OK for the distance I was going. If long distance I would have been very uncomfortable. But thats the design of the truck. Anyway Ive rented from Uhaul before and had good experiences...Sorry this time was not!!!

Michael Neumann 
Rating:
4.0

Customer did not leave a comment.

linda dean 
Rating:
5.0

Customer did not leave a comment.

patrick martin 
Rating:
3.0

Customer did not leave a comment.

Stewart detenbeck 
Rating:
5.0

Customer did not leave a comment.

jandb music 
Rating:
5.0

Customer did not leave a comment.

Shirley Evans 
Rating:
3.0

No walk around inspection given.

jim desson 
Rating:
4.0

Customer did not leave a comment.

imran gill 
Rating:
3.0

Not happy I couldn't pick up from location I requested.... close to home....and charged for extra mileage with keeping truck for 19 days would think be a little extra also gas tank was returned with 1/2 tank Not 1/4 tank and no credits like the days when truck went out full returned full easier done. No extra mobey in your pocket when customer over fills

Natalie Bangaley 
Rating:
5.0

Customer did not leave a comment.

KRISTA BRANIFF 
Rating:
5.0

Inform you customers, in advance, that they may [most likely] will have to pick up their u-haul rental in another city/location. It pretty much happens to us every time we rent and we rent a lot.

jandb music 
Rating:
5.0

Customer did not leave a comment.

chris fairweather 
Rating:
4.0

Customer did not leave a comment.

BOB MCDADE 
Rating:
1.0

When I arrived to my pick up point, they did not have a truck available. They called and the truck was at another location. Some one from U-Haul could of contacted me regarding a change for pick up. Alot of time was wasted through this.

John Olsen 
Rating:
4.0

review lost in email file , better late then never

annette beck 
Rating:
3.0

Gentleman that served us was pleasant but had to wait for computer approx 15 mins to hear thank you paid in full you can go.

Chris Sissons 
Rating:
4.0

good service

Mary Richardson 
Rating:
3.0

Customer did not leave a comment.

Shreya Ruwala 
Rating:
4.0

Customer did not leave a comment.

larry blunt 
Rating:
4.0

Customer did not leave a comment.

dale atkinson 
Rating:
4.0

Customer did not leave a comment.

GILLES TASTAYRE 
Rating:
2.0

Was unable to pick up trailer on time. No one was at the store. Owner finally arrived 25 minutes late. Have heard of this from other customers as well.

Katie Gregg 
Rating:
5.0

All good! Thank you.

donalynne clair 
Rating:
4.0

Customer did not leave a comment.

MARTY KMECK 
Rating:
4.0

good

DAN PATTISON 
Rating:
5.0

Customer did not leave a comment.

PETER HANSEN 
Rating:
5.0

great guys to deal with

remi mcnamara 
Rating:
3.0

Customer did not leave a comment.

GOERGE FLETCHER 
Rating:
3.0

Customer did not leave a comment.

DEANNA MERRYLEES 
Rating:
4.0

good move

melissa konik 
Rating:
4.0

Took care of things quickly and was pleasant and friendly.

KATE LAMONT 
Rating:
2.0

Better signage to indicate where one enters for Uhaul transactions.

clair blashford 
Rating:
3.0

Customer did not leave a comment.

HAZEL FUGARD 
Rating:
4.0

Customer did not leave a comment.

robert reece 
Rating:
2.0

If the hours of business are till five PM, then someone should be there.

RONALD PELISSERO 
Rating:
5.0

Very positive experience.

ROBERT DUFOUR 
Rating:
3.0

Customer did not leave a comment.

JESSICA VAN WYLICK 
Rating:
3.0

Things are just fine.

Peter Stryjski 
Rating:
3.0

Customer did not leave a comment.

MICHAEL GREENE 
Rating:
3.0

Lucy with uhaul was rude and ignorant. She is atrocious with customer service. She is at the 2800 # not at martys. Martys is excellent

JOHN DALINGWATER 
Rating:
5.0

Customer did not leave a comment.

Stephen Thomas 
Rating:
1.0

The person who was there for me to sign contract told me that the truck was half full as it stated in the contract. I trusted this to be true. When I got to vehicle, the tank had a quarter left in it and the person who had me sign the contract was gone. He expressed to me to make sure to fill the tank at the end so it was half full or I would be fined. Mistake I made was trusting Uhaul employee and not reading contract word for word because essentially I should have had a refund for filling the truck to half full when I for the tank at a quarter; have a picture to prove it as well.

KEVIN ELLSWORTH 
Rating:
4.0

Customer did not leave a comment.

REBECKA BONNIE 
Rating:
5.0

thanks for the great service

PETER MAZZARINI 
Rating:
1.0

Our experience on moving day was dreadful! At eight am I received a call from your Bowden location telling me our 14 foot truck had been rented to someone else the night before. We had reserved it 2 weeks earlier. Stress levels on moving day are high anyway, to be told you have no truck is terrible. We did get the truck thanks to Lizette, we had also dealt with Graham at your Stevensville location and he was excellent!

MELANIE SCREEN 
Rating:
3.0

Customer did not leave a comment.

KENNETH BROWN 
Rating:
3.0

Customer did not leave a comment.

BONAVENTURE MANDISODZA 
Rating:
5.0

Customer did not leave a comment.

RICHARD KRAWCZYK 
Rating:
1.0

they charged me for cleaning and sweeping out a truck that i cleaned out and swept before i took back,because i was warned about a uncleaned truck charge when i rented.is this just another way for you to rip off a customer.i would not recommend u haul to anybody if this charge is not taken off my bill

ROBERT KISH 
Rating:
5.0

A1

GRANT INGRAM 
Rating:
3.0

Customer did not leave a comment.

RAE MCNAMARA 
Rating:
1.0

The computer at this place was down so I couldn't get a receipts was told I would be emailed one but never did. I was not given a walk around or an inspection before I took the truck. I've never rented one before so I didn't know it was a procedure. When I picked it up Saturday the gas was empty. Driving the truck the wheel was very loose you had to drive it holding on tight not a good look when I was driving from fort Erie to Hamilton . I'm pretty sure this vehicle hasn't been inspected on a regular basis. I returned it I was told that I was late so I would be charged an extra day because I was supposed to have returned it by 1pm not for when the store closed as the guy at the fort erie location told me. And I didn't have a receipt to explain that. The gas was below 1/4 tank when I got it so that's what I returned it at, but apparently on the contract it said it was at 1/4 tank . Thankfully I took a picture of the mileage with the tank at below the 1/4 mark and showed it to the man at the drop off location or else I would have to have paid the charge. It was a bad experience over all and I would hate to rent again. Gladly I had a nice guy at the drop off location who was understanding of the whole situation. I'm sure if I had anyone else it wouldn't have gone smoothly and I wouldn't have got my deposit back. Oh and another thing he said that I should have received a contract / receipt because if I got pulled over or anything happened they probably would have thought I stole the truck I had no proof of rental. This was my first time renting so I was oblivious hopefully I never have to rent from here again. I hope this helps you straighten some situations out and my bad experience hopefully can be addressed and no bobby else has to experience this bad customer service.

EMILY WARE 
Rating:
3.0

Customer did not leave a comment.

STACY JACQUES 
Rating:
3.0

I brought the unit back at 4:35 pm on June 2,2014.

Pat Mersereau 
Rating:
4.0

thanks

allen foy 
Rating:
4.0

thanks again ..

susan mitchell 
Rating:
4.0

thanks

JOACHIM VELTMAN 
Rating:
5.0

sorry for late feedback

GREG BARNES 
Rating:
5.0

would use this pick up location again ,,,

BRUCE STAPLETON 
Rating:
1.0

Computer would not work so I had to leave credit card and license info with clerk, no contract signed or given, when I returned at noon location was locked, I left keys in drop box and was charged for unauthorized safe move and $20 for gas after less than 30 km? Your representative at the 1-800 number said she would resolve this matter and contact me that day. Still no response!

Bill Harrison 
Rating:
4.0

Customer did not leave a comment.

robert zulian 
Rating:
3.0

Customer did not leave a comment.

DUANE EGETO 
Rating:
5.0

Customer did not leave a comment.

ALINA EDWARDS 
Rating:
5.0

Customer did not leave a comment.

ROBERT TILBROOK 
Rating:
5.0

Customer did not leave a comment.

DAVID SCHWARTZ 
Rating:
5.0

Very friendly, easy to do business with. I'll rent again from this location.

STEPHEN KNIGHT 
Rating:
5.0

Excellent assistance.

CHRIS MILLS 
Rating:
4.0

#1

louanne elly 
Rating:
5.0

Thanks for fast processing of contract. U-Haul are great.

ALAN GEDDES 
Rating:
4.0

Customer did not leave a comment.

sal cirillo 
No reviews have been submitted for this location.

Additional Services at this Location

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