This location was great and they made the experience easy and enjoyable. I would definitely recommend them!
Tracy C.
Customer Reviews for Martys Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Gracias
Heriberto S.We returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn't use the location feature in my u-haul app. Nevertheless, I called Marty's automotive the next morning and they confirmed everything was finalized in the system.
Concetta T.Again, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.
Gregory F.Great experience !
MARIOG F.Good quality service
WALTERBERNARD H.Straight forward transaction ... no problems, nice people.
MAURICEH JR C.I rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.
EDWARDKELLY M.Thanks to the friendly service from Marty and staff.
Lisa A.Online service was POOR. On site service was POOR. Tons of extra hidden fees. NEVER using uhaul again
Victoria Y.They are personable, most helpful, courteous and professional. Can't beat them.
RITAETIENNE O.Martin was very friendly and helpful.
DAVID T.The hand truck was no secured and thrown on the ground, blankets were everywhere
RYANPATRICK M.1)Make sure the cargo area does not smell like garbage. 2) make sure the tie down strips inside the cargo area are not ripped out of the wall.
Gregory R.I made an online reservation and when I arrived to pick up the truck there was no record of my reservation. I had to show my reservation details to the employee. I was told this happens all the time and that uhaul won't change because they don't care. I will never use uhaul again
GEORGEEDWARD C.I WAS CHARGED DOUBLE THE AMOUNT I WAS CHARGED ON MY ON LINE INVOICE
STEVENE R.Train the staff to be polite and courteous and to put on a smile
Rajuraji M.The guy was a complete jerk and wouldn't take the time to check it in. Had it there 3 days early and still got charged a late fee because he was too lazy to check it at that time. Dropping it off in parking spot where he wanted it was almost impossible with the amount of junk in the lot. I would I recommend U-Haul dropping him as a dealer. I wouldn't recommend anyone using this place.
Brent R.Continue your wonderful, professional and pleasant service.
Jimmy B.To improve - adjust what equipment cannot be rented in certain locations. In this exact location they never had utility doilies but the website allowed me to book two different kinds and pay for them. Owner said they've been having this issue for a while now.
Ekaterina S.A little difficult to find with no uhaul signage and the trucks located around the back, but very efficient process and no problems
STEPHENANTHONY M.Everything was good. Nice and smooth pick up and drop off.
SARAHSTAUB S.The owner Mr Novick was very knowledgeable and extremely professional!
Michael S.the wifi system would not slow me to sink into the uhual website ,i had to call in and the wait time was very long 50 minutes
STEPHENWILFRED R.Excellent experience. Nice people, highly recommend! Will rent from them again when needed!
GUY P.Great location & owner. Smooth transaction.
Edgar S.Great to deal with marty on my rental
JAMESV JR R.My favorite place
Dashawn M.Everything was perfect
ROSSE G.All's well
IRVING R.Everything is smooth and easy when I rent from here, wouldn't change a thing
Dashawn M.The man who ran the garage was super friendly! Keep up the good work!
Patrick B.Don't tell people pick up is at one place, then shift it 12 hours before pickup. The place I was supposed to pick up was 8 mile round trip from departure point. Marty's Automotive (not their fault here) was 52 mile roundtrip at rush hour over bad roads from departure. This put my departure back 2 hours. This is a big deal!
Harry W.This place was excellent, however, this was 45 minutes away from us and then I had to go to ANOTHER location half an hour away to get my trailer! I requested to pick up my uhaul items around the corner from my house many weeks before ! At least when I had to return the items, they gave me a $40 credit for going out of my way.
Christine R.The trailer rental was easy and they made sure all was hooked up properly on trailer. When I need a uhaul product again I will be back at Marty's
Doug W.Very clean shop as well as the truck Customer service was awesome
Alexander A.Extraordinario servicio al cliente
Steve M.No improvements needed. The trailer was ready to go. They did the hookup i just backed up to it. Trailer worked great the brakes worked great. Towed straight. I did 950miles that day. Marty was great to deal with.
Joseph T.When 1st reserving trailer had requested drop off at Marty's. When I got there was told they had changed drop off location to Poughkeepsie. Employees at Marty's were able to change location so that I didn't have to hook up again and drive another 30.
CAROLYNJ M.A+++
Anthony M.This was not the location I rented from , I rented it 6 miles from my house, when it was time to pick up, it was at a location 30 miles away , It was very inconvenient ,
DONALDDAVID G.Nothing. They even hooked it up in the pouring rain and I was on my way in 20 min.
Bill B.Nothing everything was perfect
DANIELV F.The UHaul truck was great. The movers were terrible
Halley R.No improvement needed. Customer care knowledge and friendliness were just a few positive things I can say
Walter H.