Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)

211 reviews

86 Old Hopewell Rd   Wappingers Falls, NY 12590

(845) 632-0216

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 632-0216

86 Old Hopewell Rd
Wappingers Falls, NY 12590

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very happy with the service going to use again next time

richard cariello 
Rating:
5.0

Customer did not leave a comment.

Julio c 
Rating:
2.0

Not friendly at all, Couldn't be bothered to accept the trailer back. Would not recommend this facility.

John Santiago 
Rating:
5.0

Customer did not leave a comment.

Caroline Banks 
Rating:
5.0

Customer did not leave a comment.

BILL MURNANE 
Rating:
5.0

Nothing at all. The service was wonderful. They helped me use the online app and keys were ready for me in the lock box when picked up. I’ve used you before but never the app and that was so quick and easy to do. Thank you for all your help. Merry Christmas!

Jimmy Badillo 
Rating:
5.0

Used this location before and it's always been a great experience, friendly staff and clean equipment

GABOR KWAUKA 
Rating:
2.0

I was overcharged excessively. I rented a truck for about two hours and drove 22 miles. I had to pay $67.83 when the advertised rate was $19.99 per day. Never was I told the price for the rental would be that high.

Rudy Regalada 
Rating:
4.0

Truck available and provided as promised.

Darlene Thomas 
Rating:
5.0

Nothing

Dale Massey 
Rating:
5.0

I had an amazing first time experience here. The staff was so nice and helpful. They were extremely accommodating. I will be returning for future rentals if needed.

Melissa Brady 
Rating:
5.0

Customer did not leave a comment.

Carlo Nuccilli 
Rating:
2.0

The pickup location has a strong cigarette odour. The gentleman who checked us in was okay, and there was a slight miscommunication. I requested one day (24 hours) of use but was given a document that was charged for $30 SaveMove. He could not change it back and told me to call customer service. Thanks to customer service, Aishia explained all the information on the phone with me. My suggestion is Uhaul need to provide training for check-in desk service.

Panwarat Porfidio 
Rating:
5.0

Customer did not leave a comment.

Aram Bauman 
Rating:
5.0

Staff was friendly and helpful. The only thing which could be improved is parking but that might just be a limitation of the lot.

David Curtin 
Rating:
5.0

Customer did not leave a comment.

James Whiting 
Rating:
5.0

Customer did not leave a comment.

Wayne Mcalpin 
Rating:
5.0

Customer did not leave a comment.

GABOR KWAUKA 
Rating:
5.0

Customer did not leave a comment.

Gloria Vele 
Rating:
5.0

Customer did not leave a comment.

John caulfield 
Rating:
5.0

Everyone was very friendly at Marty's. They were efficient and thorough. The van might have been a little cleaner, but it ran well and did the job. Marty was apologetic that it hadn't been swept more thoroughly. A nice place.

Betty White 
Rating:
5.0

Customer did not leave a comment.

MAX DAO 
Rating:
5.0

Customer did not leave a comment.

judith moreno 
Rating:
5.0

Customer did not leave a comment.

Michael Rifenburgh  
Rating:
5.0

Customer did not leave a comment.

peter louison 
Rating:
1.0

Pull them from being a U-Haul location. I will never go back to that company for anything.. Car repair and/or U-Haul rental

Tammy Jeancola 
Rating:
5.0

Everything was a good as I hoped

Louis Scotto 
Rating:
5.0

Customer did not leave a comment.

Thomas Brace 
Rating:
5.0

Very helpful staff

Thomas Brundage 
Rating:
1.0

Still waiting for my $60

Donald Yackeren 
Rating:
5.0

Fast, easy and friendly service. The trailer I picked up was in great shape. Easy pick up and drop off.

Thomas Altamirano 
Rating:
5.0

Keep doing what you’re doing

Donald Denardo 
Rating:
5.0

excellent staff very helpful..... Ill go back when ever I need again n again

thomas choi 
Rating:
1.0

You over charged me twice. Very disappointed

Walter Jackson 
Rating:
5.0

The one thing I did not like was a charge of $25 for cleaning when the vehicle was returned within one hour, completely clean what I don’t like is the underlying charges that UHaul tries to get away with

PAMELA GRAHAM 
Rating:
5.0

Customer did not leave a comment.

ITALO GUERRERRO 
Rating:
1.0

Mileage was inaccurate, as well as the gas. A worker directed by the guy behind the desk confirmed this issue and said he would let the guy behind the desk know . When I returned it , the guy behind the desk said he would check it in just leave the key. They still charged according to the inaccurate mileage, and charged me for gas even though I returned it with the same exact amount I picked it up with. Allegedly the U-haul rep does not work on the weekend so , AJ is going to address it on Monday when he is working.

James Merritt 
Rating:
5.0

Customer did not leave a comment.

Gerry Hotte 
Rating:
2.0

Very confused where to park and the space was very small.

EUGENE NITKA 
Rating:
4.0

Customer did not leave a comment.

Frank Serching Jr 
Rating:
3.0

Customer did not leave a comment.

Gary Cassaro 
Rating:
5.0

The texted link to scan the license in - the lighting in there was such that it just wouldn’t scan. The photo issue was 50% of my time inside the building. “Do it another way” erased my front photo each time. Then I couldn’t submit. That was basically the issue.

Brendan Sohan 
Rating:
5.0

Customer did not leave a comment.

Christopher Weber 
Rating:
4.0

No need fa

Lesie Schab 
Rating:
5.0

Customer did not leave a comment.

Rafael Figuereo 
Rating:
5.0

Customer did not leave a comment.

Donald Presher 
Rating:
5.0

I dropped off after hours, at night, the place was well lit and Uhaul's return instructions were simple to follow. Key box was easy to find, I was impressed. Good Job UHaul

kathy jones 
Rating:
5.0

Customer did not leave a comment.

Katherine Rodriguez 
Rating:
5.0

nothing!!!

Bob Kirk 
Rating:
1.0

What can I say? I'll start with this, the owner really tried to make it right and refunded some money. Something is better than nothing. I moved from NY to FL. Left some stuff behind so I flew to NYC. Ubered to Wappingers (costly) got to the location only to find the keys were NOT left in the drop box or safe for after hours pick up. So I was stranded at the location, no keys, no car and in the rain to boot. Had to take an Uber back NYC only to return the next morning. U Haul's customer service simply said, "Well, try again in the morning". Useless. Marty thank you for being empathetic to the degree which you could. I applaud you for being human. Thanks again.

Carlos Malave 
Rating:
1.0

I dropped the truck that I rented off at 3:26 pm when it was due back by 3:28 pm. We worked non stop to get everything out and gas the truck back up to return it on time. When we dropped it off the employees just took the keys and said the leave it where it was, nothing was signed, no receipt given. Then a few hours later I receive an email receipt charging me for an extra day stating that my drop off time was 6:03pm. I will be calling for a refund. The GPS on the truck I'm assuming can be checked to prove that it was parked at the drop off location on time.

Vincent Gizzi 
Rating:
5.0

Customer did not leave a comment.

Santino Bartollotta 
Rating:
5.0

Customer did not leave a comment.

Aaron Turner 
Rating:
5.0

Customer did not leave a comment.

Leandro Caceres 
Rating:
5.0

Thank you so much for your efficiency!

CRISSY GROENEWEGEN 
Rating:
4.0

It seems laborious to constantly take pictures of my drivers license for each rental. You seem to have my information in your files. Like car rental companies, it would be great if you could use what you already have. A spot check is appropriate but the hassle of take pictures at places with spotty reception or wifi is a hindrance.

RAYMOND SMITH 
Rating:
5.0

This truck did not have the sliding ramp...

Joseph Maggio 
Rating:
3.0

Customer did not leave a comment.

Jordan Harper 
Rating:
4.0

Customer did not leave a comment.

Lori Robbins 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
4.0

Customer did not leave a comment.

Thomas Aranda 
Rating:
3.0

Customer did not leave a comment.

Michael A Carbone 
Rating:
3.0

Customer did not leave a comment.

Nicholas Whelly 
Rating:
5.0

Customer did not leave a comment.

Jerold Kochman 
Rating:
5.0

Customer did not leave a comment.

Pat Reda 
Rating:
5.0

Everything went as planned

MAT ARSITZ 
Rating:
3.0

Customer did not leave a comment.

Stefano Casandra 
Rating:
4.0

Make sure that the windshield is clean on the inside and that the windshield wipers actually work. Had to replace them myself.

Lance Sperl 
Rating:
5.0

The owner at Marty's provided excellent customer service. He was very friendly and helpful. I have already recommended him to several friends. If I ever need to rent a trailer or truck in the future I would go to him. Chris McLiverty

Christopher Mcliverty 
Rating:
5.0

Customer did not leave a comment.

Chad Cornett 
Rating:
5.0

This location was great and they made the experience easy and enjoyable. I would definitely recommend them!

Tracy Crawson 
Rating:
5.0

Customer did not leave a comment.

Bryer Hawley 
Rating:
5.0

Customer did not leave a comment.

David Lopez 
Rating:
5.0

Thank you

Heriberto Santiago 
Rating:
3.0

Customer did not leave a comment.

Edward Bill 
Rating:
4.0

Customer did not leave a comment.

James Lee 
Rating:
3.0

Customer did not leave a comment.

Joseph Sagliano 
Rating:
4.0

Customer did not leave a comment.

Albert Fuzayl 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
1.0

Customer did not leave a comment.

John Gribbin 
Rating:
5.0

We returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn’t use the location feature in my u-haul app. Nevertheless, I called Marty’s automotive the next morning and they confirmed everything was finalized in the system.

Concetta Tomaino 
Rating:
5.0

Customer did not leave a comment.

Thomas Davis Jr 
Rating:
5.0

Customer did not leave a comment.

Scott Gillespie 
Rating:
3.0

Again, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.

Gregory Freeman 
Rating:
5.0

Customer did not leave a comment.

WAYNEANTHONY ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Jane Briguglio 
Rating:
5.0

Great experience !

MARIOG FIOCCO 
Rating:
5.0

Customer did not leave a comment.

MARITZA GARCIA 
Rating:
5.0

Customer did not leave a comment.

BMUENKEL SBRACCIA 
Rating:
4.0

Customer did not leave a comment.

KYLEBENJAMIN FITZPATRICK 
Rating:
5.0

Good quality service

WALTERBERNARD HOGAN 
Rating:
4.0

Straight forward transaction ... no problems, nice people.

MAURICEH JR CORYEA 
Rating:
5.0

Customer did not leave a comment.

STEVENJAY SCHENKEL 
Rating:
5.0

I rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.

EDWARDKELLY MCCARVEL 
Rating:
5.0

Customer did not leave a comment.

SOBIRM MURTAZAEV 
Rating:
5.0

Customer did not leave a comment.

BOHDAN DARNOBID 
Rating:
5.0

Thanks to the friendly service from Marty and staff.

Lisa Angel 
Rating:
5.0

Customer did not leave a comment.

Aria Chiodo 
Rating:
1.0

Online service was POOR. On site service was POOR. Tons of extra hidden fees. NEVER using uhaul again

Victoria York 
Rating:
5.0

They are personable, most helpful, courteous and professional. Can’t beat them.

RITAETIENNE OREFICE 
No reviews have been submitted for this location.

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