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Maureen D
Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try actually inspecting the vehicles I picked up my truck and as soon as I pulled off the lot low tire pressure indicator came up. I also got hit a fuel service fee even though I put the gas tank meter back to where it was when I picked it up Highway robbery
Marcus WVery happy with the service going to use again next time
richard cNot friendly at all, Couldn't be bothered to accept the trailer back. Would not recommend this facility.
John SNothing at all. The service was wonderful. They helped me use the online app and keys were ready for me in the lock box when picked up. I’ve used you before but never the app and that was so quick and easy to do. Thank you for all your help. Merry Christmas!
Jimmy BUsed this location before and it's always been a great experience, friendly staff and clean equipment
GABOR KI was overcharged excessively. I rented a truck for about two hours and drove 22 miles. I had to pay $67.83 when the advertised rate was $19.99 per day. Never was I told the price for the rental would be that high.
Rudy RTruck available and provided as promised.
Darlene TNothing
Dale MI had an amazing first time experience here. The staff was so nice and helpful. They were extremely accommodating. I will be returning for future rentals if needed.
Melissa BThe pickup location has a strong cigarette odour. The gentleman who checked us in was okay, and there was a slight miscommunication. I requested one day (24 hours) of use but was given a document that was charged for $30 SaveMove. He could not change it back and told me to call customer service. Thanks to customer service, Aishia explained all the information on the phone with me. My suggestion is Uhaul need to provide training for check-in desk service.
Panwarat PStaff was friendly and helpful. The only thing which could be improved is parking but that might just be a limitation of the lot.
David CEveryone was very friendly at Marty's. They were efficient and thorough. The van might have been a little cleaner, but it ran well and did the job. Marty was apologetic that it hadn't been swept more thoroughly. A nice place.
Betty WPull them from being a U-Haul location. I will never go back to that company for anything.. Car repair and/or U-Haul rental
Tammy JEverything was a good as I hoped
Louis SVery helpful staff
Thomas BStill waiting for my $60
Donald YFast, easy and friendly service. The trailer I picked up was in great shape. Easy pick up and drop off.
Thomas AKeep doing what you’re doing
Donald Dexcellent staff very helpful..... Ill go back when ever I need again n again
thomas cYou over charged me twice. Very disappointed
Walter JThe one thing I did not like was a charge of $25 for cleaning when the vehicle was returned within one hour, completely clean what I don’t like is the underlying charges that UHaul tries to get away with
PAMELA GMileage was inaccurate, as well as the gas. A worker directed by the guy behind the desk confirmed this issue and said he would let the guy behind the desk know . When I returned it , the guy behind the desk said he would check it in just leave the key. They still charged according to the inaccurate mileage, and charged me for gas even though I returned it with the same exact amount I picked it up with. Allegedly the U-haul rep does not work on the weekend so , AJ is going to address it on Monday when he is working.
James MVery confused where to park and the space was very small.
EUGENE NThe texted link to scan the license in - the lighting in there was such that it just wouldn’t scan. The photo issue was 50% of my time inside the building. “Do it another way” erased my front photo each time. Then I couldn’t submit. That was basically the issue.
Brendan SNo need fa
Lesie SI dropped off after hours, at night, the place was well lit and Uhaul's return instructions were simple to follow. Key box was easy to find, I was impressed. Good Job UHaul
kathy jnothing!!!
Bob KWhat can I say? I'll start with this, the owner really tried to make it right and refunded some money. Something is better than nothing. I moved from NY to FL. Left some stuff behind so I flew to NYC. Ubered to Wappingers (costly) got to the location only to find the keys were NOT left in the drop box or safe for after hours pick up. So I was stranded at the location, no keys, no car and in the rain to boot. Had to take an Uber back NYC only to return the next morning. U Haul's customer service simply said, "Well, try again in the morning". Useless. Marty thank you for being empathetic to the degree which you could. I applaud you for being human. Thanks again.
Carlos MI dropped the truck that I rented off at 3:26 pm when it was due back by 3:28 pm. We worked non stop to get everything out and gas the truck back up to return it on time. When we dropped it off the employees just took the keys and said the leave it where it was, nothing was signed, no receipt given. Then a few hours later I receive an email receipt charging me for an extra day stating that my drop off time was 6:03pm. I will be calling for a refund. The GPS on the truck I'm assuming can be checked to prove that it was parked at the drop off location on time.
Vincent GThank you so much for your efficiency!
CRISSY GIt seems laborious to constantly take pictures of my drivers license for each rental. You seem to have my information in your files. Like car rental companies, it would be great if you could use what you already have. A spot check is appropriate but the hassle of take pictures at places with spotty reception or wifi is a hindrance.
RAYMOND SThis truck did not have the sliding ramp...
Joseph MEverything went as planned
MAT AMake sure that the windshield is clean on the inside and that the windshield wipers actually work. Had to replace them myself.
Lance SThe owner at Marty's provided excellent customer service. He was very friendly and helpful. I have already recommended him to several friends. If I ever need to rent a trailer or truck in the future I would go to him. Chris McLiverty
Christopher MThis location was great and they made the experience easy and enjoyable. I would definitely recommend them!
Tracy CThank you
Heriberto SWe returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn’t use the location feature in my u-haul app. Nevertheless, I called Marty’s automotive the next morning and they confirmed everything was finalized in the system.
Concetta TAgain, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.
Gregory FGreat experience !
MARIOG FGood quality service
WALTERBERNARD HStraight forward transaction ... no problems, nice people.
MAURICEH JI rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.
EDWARDKELLY MThanks to the friendly service from Marty and staff.
Lisa A