Customer Reviews for Marthas Place
(U-Haul Neighborhood Dealer)

75 reviews

5202 N Nebraska Ave   Tampa, FL 33603

(813) 703-6375

Office Hours

  • Mon-Fri: 5:30 am–3 pm
  • Sat: 6 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(813) 703-6375

5202 N Nebraska Ave
Tampa, FL 33603

Services at this Location:

Office Hours

  • Mon-Fri: 5:30 am–3 pm
  • Sat: 6 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jasmine Locke 
Rating:
3.0

Customer did not leave a comment.

Cleet Drayson 
Rating:
4.0

Customer did not leave a comment.

Gladis Chambers 
Rating:
1.0

The cargo van was infested with German roaches. The front and alignment was dangerously disregarded and not serviced, stunk like cigarettes a body odor . U-Haul has done nothing to compensate me for the German roaches getting into my property nor have they contacted me at all.

Christopher Huskey 
Rating:
1.0

Being that I used the truck for a few days I should have gotten a discount

DEBORAH BOE 
Rating:
1.0

The location was like going to skid row. The truck was a pig sty: a very large amount of coffee spilled in the cup holder, piles of sand everywhere, it had been smoked in recently and a lot (the ash tray still had residual ashes in it and there was a vanilla air "freshener" hanging from the shift lever), animal hair everywhere (massive amounts in the seat cracks), a really dirty realtor business card in the cup holder, bark chips scattered on the floor. The windshield had not been cleaned. It was literally sticky-dirty. Everything I touched had a very sticky feeling. It was pathetically gross! The back of the truck where my stuff was loaded was filthy and leaked! I took a multitude of pictures. PATHETIC!

SCOTT PHILIPS 
Rating:
5.0

Customer service was outstanding.

Camica Dickerson 
Rating:
5.0

Customer did not leave a comment.

carol annorino 
Rating:
5.0

Customer did not leave a comment.

Robert F Foery Jr 
Rating:
4.0

Customer did not leave a comment.

lorin cirincione 
Rating:
5.0

Nice guy in charge

Jonathan Berger 
Rating:
5.0

Customer did not leave a comment.

Aliscia Buford 
Rating:
3.0

We arrived during office hours but after knocking on the door & windows we had no other choice to use the key drop off box.

Vanessa Acevedo 
Rating:
2.0

The cargo van we picked up was full of sand/dirt. We had to clean it ourselves and put moving blankets on the floor to protect our furniture. The cab had trash and sand/dirt on the floor and the dash wash full of dust. Our reservation got changed from one location to another, but I don't think that was the reason the van wasn't clean.

Melinda Gelb 
Rating:
3.0

Clean trucks please; and service that isn’t taken care of on a cell phone in between calls and pancake orders

Brenda Adams 
Rating:
2.0

The price I was quoted and the price I was charged was different. I went less miles than estimated and was charged more.

LaShanda Cotton 
Rating:
1.0

Customer did not leave a comment.

John Shafer 
Rating:
2.0

It was so many roaches I could not even put any thing down I had to spray raid n there. The roaches got n my purse and on my feet. Awful 😖 I was so upset 😡

jacqueline Williams 
Rating:
3.0

Customer did not leave a comment.

CRAIG WASCOVICH 
Rating:
5.0

Customer did not leave a comment.

Lindsey Bernal 
Rating:
2.0

Dirty vans and very timely luck up process

Alfredo Pileggi 
Rating:
5.0

Warm welcome, and professionalism. Great place

Emilienne Jean Marie 
Rating:
5.0

Customer did not leave a comment.

Kimberly Toman 
Rating:
5.0

Customer did not leave a comment.

Debbie Zeringue 
Rating:
1.0

This had to be the worst most unprofessional and unpleasant experiences I have ever had. The customer service was beyond terrible. I utilize uhaul quite frequently but after this experience at this mom & pop restaurant I will definitely make uhaul the last on my list before any other rental company.

Antonio Berry 
Rating:
1.0

Worst experience ever using Uhaul. May never use again because.

Budea Johns 
Rating:
1.0

The trailer was on a dirty field with a cardboard box and full of leaves because it was lying under a bush. It seemed that it had been abandoned for a long time. I hesitated to take it with me but I wanted to trust U-HAUL. Then, when I entered the place, I had to wait because he dispenses food. to your clients, taking my time like this I know that sometimes you have to wait but 45 minutes is a long time when I rent and have to look for a team and it is there I cancel the reservation

LAZARO Lozano 
Rating:
5.0

N/a

Frantz Benoit 
Rating:
4.0

Customer did not leave a comment.

nelson kristoff 
Rating:
5.0

Customer did not leave a comment.

Miguel Guzman 
Rating:
5.0

We had a delicious breakfast at the restaurant when we dropped off the truck! The owner was super!

Sharon Hall 
Rating:
4.0

Customer did not leave a comment.

treasure sneed 
Rating:
1.0

Check engine light on, sounds like brakes are grinding. Ordered appliance dolly, wheels were frozen and would not turn. Could not use. Was charged for insurance I did not order

Daniel Davison 
Rating:
5.0

Nice owner, and make sure to grab a cup of coffee!clean, good-running truck,

Brenda Steele MacCrimmon 
Rating:
5.0

Customer did not leave a comment.

Myeshia Anderson 
Rating:
5.0

Very friendly and accommodating

Cathy Benoit 
Rating:
1.0

The owner was very negative, cranky and big on the word NO. Made me come and pick the truck up early as he wanted to go home before my SCHEDULED pickup time. He was too lazy to even walk around the truck with me and explain safety equipment and clearance heights. The truck was old and ratty but the tires were good and the engine never got hot. The interior was clean. It was a long day in the truck but it never missed a beat. I would rent from uhaul again but would NEVER return to this location. TERRIBLE CUSTOMER SERVICE

William Austin 
Rating:
1.0

It’s a restaurant with no UHaul signage.

Alberto Herran 
Rating:
3.0

I dropped off the truck before the 9pm cut-off and completed the online return. I woke up to an extra day added to my bill because they processed the truck the next morning when they opened.

Drayden Farci 
Rating:
5.0

Loved that we were offered money back to trail another Uhaul. Keep it up!

Hunter Robbins 
Rating:
1.0

The condition of the truck was not suitable for renting. The Customer service was horrible, and I was overcharged for the truck and mileage, I couldn’t get anyone by phone.

Christi Cody 
Rating:
3.0

Truck was very dirty when received and only had a quarter of a tank when picking it up.

Kyle Wilcox 
Rating:
3.0

Customer did not leave a comment.

George Keller 
Rating:
5.0

Customer did not leave a comment.

ACHILE JOSEPH 
Rating:
4.0

Customer did not leave a comment.

Heather Mason 
Rating:
2.0

Customer did not leave a comment.

Kristy Yashinsky 
Rating:
4.0

The biggest problem is that a homeless man was asleep in the back of the truck I was picking up. Also, the original drop off was way put of my way and it was almost impossible to get help to fix the problem.

Stephen Carpenter 
Rating:
5.0

I’d never rented a U-Haul before but it was very easy and everything went great. Thanks so much!

Lindsey Harrington 
Rating:
3.0

Customer did not leave a comment.

Connie Saylor 
Rating:
5.0

Customer did not leave a comment.

ANGELA SANDBERG 
Rating:
1.0

he tried too over charge me, taking me for a dummy. he charge me for safety insurance without even asking me ($14.00); when i came in after usage i asked him how much he was going to charge my card; he said, i'll send you a receipt (as like i did not want my receipt now). i again, asked him how much you are going to charge my card? he took out his smart phone pulled up my info then he said $192.00 dollars on a $29.00 dollar rental w/utility dolly($7.00). my total mileage driven was 63 miles, starting out with a 1/4 full take of gasoline and returned with 1/4 tank full of gasoline. he said they made a mistake; they had me down for two days. i let him run he's spill for awhile, then he said : oh, i made a mistake i'm looking at someone's else account. so, when i knew he was off by much--since i rent uhauls all the time--he refigured my numbers and came into the range which was acceptable (minus the insurance charge), because i didn't ask for it; and he told me i did. i just got tired of going back and forth with this person; i since that he was dirty in his dealings. so when he reach a reasonable amount after seeing my net day amount (receipt) i left. point i'm making if i would have left and went along with his word that he is going to send me a receipt; i would have been out of $56.00 additional dollars, with the $14.00 dollars insurance he charged, i would have been overcharge approximately $70.00 dollars and some change.00cents. this is my experience with this uhaul renter, just bad!

Dawud Sulayman 
Rating:
1.0

I was bounced around several locations with individuals who barely spoke English. Had no idea they were part of U-Haul because no signs indicated U-Haul anywhere on the building. Run down, disheveled, and very uncomfortable location. I would have not wanted to drop the truck off there at night.

John McCaskill 
Rating:
1.0

Nobody went over the vehicles condition with me or was there any documentation of the gas level and thus I was charged despite returning the vehicle with more gas than I received it with.

Robert Maloney 
Rating:
5.0

Customer did not leave a comment.

Carlos Obyrne 
Rating:
5.0

Customer did not leave a comment.

Noah Hebert 
Rating:
1.0

Customer did not leave a comment.

MATTHEW ARREDONDO 
Rating:
4.0

There should be 24/7 drop off location.

PIYUSH MISHRA 
Rating:
5.0

The app wouldn't let me check out and it was after hours. Martha's Place took care of everything and I was charged fairly. Thanks! (:

JENNIFER MOORE 
Rating:
1.0

Deliver truck promised, deliver truck in timely fashion, have more staff at locations, do not charge for fuel when van was topped off at drop off. In all my years using U-Haul this was the worst experience.

Christopher Janson 
Rating:
5.0

Customer did not leave a comment.

VINCENT D'AGOSTINO 
Rating:
2.0

The UHaul registration process is almost helpful, but I’m not sure why it requires you to put in your driver’s information onsite when that can be completed prior to pickup. There are WAY too many steps to take on arrival, more of it should be offloaded to the registration process. For whatever reason, the location I picked up from only showed “return vehicle” even though I didn’t have the keys yet, and I had to wait 15 minutes to get it sorted out through the various menus on the site. All in all it should be more streamlined.

Will Coleman 
Rating:
5.0

The new pick up/drop off app is awesome. Thanks.

Alex Perkins 
Rating:
4.0

Customer did not leave a comment.

ERICK FLORES QUIROZ 
Rating:
1.0

My initial location, a mile from me, was said to have no trucks available due to Covid precautions. I had to go to this location, and saw no problem as I needed the truck for my move. I get into the vehicle and I see dust, sunflower seed shells, pet hair, and open containers of Zaxby's sauce in the cabin. I had to go home and wipe down the cabin for my own healths sake, but I would absolutely not ever recommend this place to anyone. Disgusting truck.

NADER MEHR 
Rating:
4.0

I had to go to two locations to get a U-haul. I had a reservation at Mikes Food Mart in Tampa, FL. I showed up and they had no trucks… even though I had an appointment and it said guaranteed truck or we will give you $50 online. The man was no help and I had to drive to another location and pay even more money for a uhaul because they only had the larger uhaul available (I only needed the small one). I think for the inconvenience I should have been given the option to at least pay the same price for the different size trucks at I was guaranteed apparently to get the uhaul at mikes food mart but there was none there. I might use a different company in future or if I had a big move coming up because the guaranteed policy online wasn’t accurate. I did have a good experience at the Martha’s place location, but it was out of the way for me and I had to pay those extra miles.

Liam Stout 
Rating:
4.0

Customer did not leave a comment.

Jake Bauwens 
Rating:
3.0

This survey is forcing me to rate the drop off location. I really don't have an opinion since I dropped it off after hours. The only issue as previously noted, there were other drop off locations very close to my destination but were not suggested at the time that I picked up the truck.

STEVEN MOREHART 
Rating:
3.0

Customer did not leave a comment.

David Fernandez 
Rating:
5.0

Customer did not leave a comment.

Veronica Diaz 
Rating:
5.0

Better internet srvice at the pick up location.

Leon Mayatte 
Rating:
3.0

Customer did not leave a comment.

KRISTOPHER GALLAGHER 
Rating:
3.0

They need to have someone to help. The man was taking customers food order and trying to the contract for U Haul. It took a hour just to rent a truck. Then made a statement to me I could go somewhere else and get one. Had there been any available elsewhere, I would have. It was much easier returning it. That gentleman, was more prepared.

DAWN WRIGHT 
Rating:
1.0

The truck was dirty with animal hair and I didn’t get my dollys or furniture pads that I ordered with it.

Nicholas Curcio 
Rating:
4.0

Customer did not leave a comment.

Ernie Azucey 
Rating:
3.0

Customer did not leave a comment.

Meagan Culpepper 
No reviews have been submitted for this location.

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