Uhaul would not allow me to return the trailer to the town I had moved to. Even though the owner of the U-Haul location said they would be happy to except my trailer, the Uhaul dispatcher insisted that I had to drop it off at a location 25 miles away. The location that I had been directed to also could not accept my trailer and directed me to another location of the road. When I arrived there it was a sign on the door saying they were closed for another hour. I ended up leaving the trailer in their lot and calling them an hour and a half later to let them know it was there. No one picked up the phone and no one ever returned the message that I left on their machine. What more can I say ?
Randy J.
Customer Reviews for Marshfield Mercantile
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very helpful, thorough instructions, very service minded.
james K.Excellent customer service!
Jason L.Not a thing
DANIEL K.What a wonderful experience!!!!
Shelby G.We checked in online and still had to do every single thing all over again for the cashier. He had an attitude with us and said lots of people use uhauls for crime so he has to check everything again. We told him they shouldn't offer online check in or out b.s. because you just have to do everything twice. Waste of time!
Brandonn R.I received additional charges that I was not informed about. The owner did not wear a mask, nor did other people in the building. Oregon is the WORST state in the US for new COVID cases. I was not happy. And, the intake process was completely different from Eugene, where the customer was asked to view the vehicle for damage and given much more information. Not done in at this store.
Becky S.Closer location to my home
James J.customer relation and service poor/below average.
DUSTIN K.Extraordinario servicio al cliente
DOUGLAS PHILIP M.Check in was anything but smooth. No one at center and UHAUL.com as well not working, but as an old employee of UHAUL I got it done.
ISLA H.The manager was rudest person I ever met, I am a brain surgery survivor, I may not be the brightest crayon in the box but this put the most sourest taste In My mouth will never use any of you again, just unbelievable
JAMES ROY K.Friendly knowledgeable staff. My go-to for trailer rentals!
STEVE GEORGE N.Friendly staff and great customer service !!!
SAMUEL N.The truck that I rented the front passanger side wheel where there pairings are caught on fire and then me and my daughter had to sit and weight for hours for someone to help us. I also payed full price which I really don't think is right after with what happened with the truck caughting on fire. I also had to get over people that I knew to help us unload and reload the new truck that we got the next day. Please take care of your trucks and maybe put a fire extinguisher, it's a good thing I knew how to put it out without one.
JENNIFER ANN M.Not a thing. Steve runs a smooth efficient operation. Recommend them to everyone who has the need for a rental.
TERRY ALLEN O.Steve was very accommodating and helpful, going the extra mile to make sure I had the right truck and equipment
FRANK XAVIER C.Every thing was perfect.
RICHARD WILFRED S.Steve was wonderful! He was very flexible with us when the repairs on our van got delayed. Would highly recommend!
RACHEL A R.Dealer was friendly and efficient. Being a u-haul dealer out of Colorado it's good to see the same standards that I put forward to my customers. Keep up the great work.
NORM T.The owner went out of his way to help me!
Michael O.Steve was great. He made a special trip up the coast to ensure we had all of the equipment we needed.
Abagail S.This is a good place to pick up they have things ready to go and are helpful!
GLENN ALAN T.Convenient location for returning your U-haul equipment.
Jim M.Fix your app so that it works. Every time I tried to use it, it took me in circles. Would not load pages ( had to retry and every time that happened it would start me over ) Finally gave up on using it.
KARL ELMER G.Good people...great service, close to where we are...a HOMERUN all the way!!!
roger M.Crystal helped me return the truck and trailer. She was helpful and courteous.
Anthony S.As soon as we opened the truck door, we could see it had not been cleaned. With this pandemic, we wiped what we had to touch and avoided touching anything else.
DENNIS G.There was a problem with the electrical connection on the lights off the trailer. While they never came unplugged, they frequently stopped working and I had to pull over, unplug both connections and plug them back in to make them work
Eden U.The cab of the truck was full of animal hair, the inside windows had not been washed and you could see that a dog had its nose up to the glass all over the passenger window as well as a couple of cigarette butts on the floor of the cab. The seat belt height adjusters were broken and set to the highest level. I'm 5'2†and it was a very uncomfortable 3200 mile journey. Also, why no cruise control on a vehicle going cross country? That was just one more thing I had to concentrate on while navigating roads in unknown territory while pulling a trailer.
Eden U.Let customers know if they are picking up truck 150 miles away so they can arrange and give them a voucher for fuel this ruined all my moving plans to delay by a day all helpers everthing I wouldn't use uhaul again only if it was only company left
Tiffany O.I like renting from this U-Haul dealer because they are kind, helpful, make sure they can help you if you need anything. I always have to rent a U-Haul to go over 400 miles 1 way to help my elderly father with home repairs, etc. a couple times a year and I prefer to rent from this location. I am glad they have a van now as easier to use for me. Thanks, Steve and Crystal!!!! So grateful we have a nice U-Haul in our town.
COLLEEN COCO DEE S.Directions were difficult/no signage that it was a Uhaul, location had changed and gps took us to Enterprise lot, and larger Uhaul site wasn't the one we were directed to wasn't the one.
Jean B.Location is tight but overall the experience and helpfulness of the salesperson was helpful. Very accommodating to allow us to come back to pick up the tow trailer.
KIMBERLY RUTH E.Location extremely cramped which isnt staff's fault and they work very hard to make limited space work.
PENNY H.Excellent service, easy rental and return.
STEVE GEORGE N.At 11:00 am on Wednesday we told the lady that we wouldn't bring the van back until 1:00 pm or so the next day. We went on to say that we could come back at 1:00 or 2:00 if there was an issue. she said that it wouldn't be a big deal to go ahead and take it. Thursday, when we brought it back around 1:00. The lady wasn't there and the guy told us that he had to charge for the extra day. Not a great experience. Uhaul says $19.95 a day and we ended up paying over $70.00.We did get insurance, but didn't expect to pay for two days for 26 hours. Note that they were not wearing masks. this was odd going into a business were the workers didn't have masks. We won't go back to this place, but the good news is that there are other Uhaul places in the area...
PHILIP EDDY JR C.U-Haul representative was friendly and knowledgeable. Would recommend this location for sure!
STEVE GEORGE N.Gratis
Darin W.Best service ever! Thank you!
Donna H.I must say the that I was impressed with service and continued help I received during my family's move. I am very thankful for this business in the community.
Brandon L.don't place so much pressure on the return time, show some flexibility>
Victor S.Very nice the truck was on full not 3/4. This is so easy no guessing just fill it when your done.
Monica R.Steve the person that I tried to work with was somewhat of an asshole and didn't have some of the answers to my questions about the Safe Tow Coverage! ... The area that the trailer was in was ok, but to get to the office from the trailer you had to make your way through an area full of junk and things that could trip you up just layout all over the ground and not at all safe for customers !!!
Robert E.First time at this independent dealer. Super easy check in /check out. I rent somewhat frequently. When I look for my next rental, I will see what he has first.
ERIC T.Marshfield Mercantile 790 N Bayshore Dr Coos Bay, OR 97420 Took care of me when I needed and trailer, thank you good service. U-haul at 763 S Broadway, Coos Bay, OR 97420 I had a reservation with them but no trailer I was told to wait and see if one will drop off. I waited two hours for a trailer that was reserved and never pick up. Then I was told the closest trailer to me was 30 miles away and I would have to pick it up. But when all reality there was a trailer with in two or three blocks I'm not happy with the time and fuel wasted because of this store.
Jeffrey H.Quick and easy drop off. Friendly staff.
nick S.Helpful staff made it easy.
JAKKIE B.Excellent customer service ?? ?? ?? ??
Melody R.The gal that helped me was awesome. She helped me get the truck rented
melody R.Fine service from the owner of this location. I highly recommend him! Thanks for all your help!
Frank M.From what I can see at least from my personal experience nothing really. The staff was friendly and helpful and the fact that the vehicles were clean and drove well was a plus.
Mark T.Service was very good. The trailer we rented was clean and worked perfect for what we needed. Steve was of great service to us. Sincerely, William McNutt
William M.Do a better job cleaning the cab of the vehicle, particularly now during a pandemic.
MICHAEL C.Top tier service - Steve does a great job having the right equipment on hand and gets you in and out without any hassles.
Bradford B.So easy. It just took a minute to check in.
Charlotte H.As always the staff is very friendly and does business the way it should be done. Again thank you for such good service...
KENNETH B.Pretty spot on service. Very pleased
JEFFREY C.Steve made sure I was not charged for the dolly or the extra bag of pads that wasn't there. I guess it never was on the order the Quincy street received. I am good
Steven W.Nada
Vickie H.