Ted is great to work with. I'm not sure if there is anything you can do to improve the service he provides.
Carroll L.
Customer Reviews for Marshall Storage Units
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service, will use again.
Browns F.Exceptional quality service, very accommodating, and friendly customer service.
Danielle S.Very friendly and helpful. Everything was clean and ready for pick up.
Patricia M.Very easy return process. Was in and out in a couple of minutes.
David K.While I was disappointed we had to travel farther for truck pickup than we originally booked, our UHaul agent in Olney was kind and helpful.
Carolyn G.Good service!
Browns F.The truck is in need of a little TLC needs WD 40 used on the drivers seat to help it move back and forth. It's really difficult to adjust the position of drivers seat closer or farther from petals. Like I said nothing I don't think it would take much to fix just a little WD 40!! We had two different men move it for us and it was Very Difficult for them to Adjust so it's not just a women thing!!! Glad U asked for comments. Thank U for your time. Talene Waggoner
Talene H.Mr. Marshall went above and beyond to help us get everything ready for a huge move!!! We really appreciated his help. All equipment that we had was great.
Barbara R.Super nice , super friendly , Mr. Marshall went above and beyond all expectations. Fantastic hometown customer care . Will use and recommend then often.
Gregg G.This was a one way service and I did not see the drop off location.
Judy K.Had no issues
Stephen C.Great prompt customer service! Pleasure to work with. Smooth fast transactions. Wonderful experience!
Ashley D.No improvements needed. Ted is professional and he goes 110% to work with his clients. His service is greatly appreciated and he always goes the extra mile!
Betty H.Everything was excellent. I can't think of anything that would need to be improved
Betty H.I was very pleased. No suggestions from me.
Ann D.The office was a mess. Nowhere to sit down and sign agreements.
Heidi Z.Made our furniture move easy.
DAKOTAH B.Fast service!
DAKOTAH B.Professional service at this location! Highly recommend!
BETTY H.Nothing. Service was great and personnel very helpful.
STEPHEN P.Nice truck.
DAKOTAH B.Very helpful and pleasant to do business with
David M.Trailer wasn't cleaned out. Not so much a bad experience with the Olney location as your company overall. There was a big log jam returned the trailer to the destination we were told to use. The manager first said we couldn't leave it there because they had too many already. After waiting nearly an hour, they finally accepted it. This after driving 14 hours yesterday was unacceptable. I expect an adjustment on my bill, or I won't be using U-Haul in the future. Gracias.
Pam C.Also professionally run. Above and beyond service. Highly recommend!
BETTY H.Easy to work with, great service.
DAKOTAH B.Great spot, very friendly and helpful! Will definitely use this spot again !
Jason B.Very professional
Damaris M.Good customer service!
DAKOTAH B.Truck pulled heavy to the right
BETTY H.Quick service.
DAKOTAH B.U- haul truck share could use some help. I spent 1 hr . That included the time I was on chat too. 1st It said my drivers licence did not have a head shot. Then when I finally got past that it asked for 2 references. I put my daughter as one I put in her # and it said that was the # used to rent the van. So I put my # as hers and it still would not except it. Then I used my husband it took that but would not take a 2nd reference. So I chatted and they put the number in. Then told me to take a selfie. But didn't explain how to upload it. I asked her how. But never received a answer. She came back on and said she could not do a virtual verification or something like that. And said I would need to have someone there do the verification . so I asked how do I do that. I had already called and left 2 messages. That said they are closed leave a message. So I closed out of it for a 3rd time. And was able to get through all the information. And took pics of the van on the outside. It never asked about The inside. The passenger seat bumper and passenger door handle had white paint on it.. So I was completely stressed out before my 9 1/2 hr drive.
Theresa H.Professional!!!
GARY W.Great to deal with! He will be the first one I will call.
RODNEY M.He was very rude when we told him the problem we had with getting stuck n not getting help right away and that's why we wouldn't b done with uhaul when it was due back and he kept calling n txting and showed up and seen we still had over half of the uhaul still needed unloaded and said forget that the ppl r going b pissed that rented the uhaul and we didnt understand why he couldn't rent one of the other 26ft uhaul that was parked outside his lot
Raymond C.Requested a truck from Olney, IL to Carbondale, IL. Carbondale was not given as a destination option. My office is .5 miles from Carbondale UHaul. When I returned truck, UHaul tried to charge me because UHaul wanted the truck in W. Frankfort. I am a customer, not a UHaul delivery boy.
TODD M.The owner is very helpful and friendly!
ASHLEY M.It was a late night drop off. I had no interaction with personnel , Everything went as planned
JOE F.THIS LOCATION WAS THE BEST POSSIBLE OF ALL EXPECTATIONS. AND LITTLE NOTICE TO THIS LOCATION. I JUST WALKED IN
JOHN J.Very helpful with my return. Awesome Dealer knows his business.
CHARLES R.