Customer Reviews for Markham Convenience
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was appreciative to obtain a rental truck on short notice and the rental operator was very pleasant and professional. I was able to successfully commute and perform the move however I was a bit disappointed with the condition of the truck. Understandably these 10' box trucks are old models, however it felt grubby in the interior, dashboard warning lights were on, windshield wipers need replacing and quite a bit of wind noise through the driver side window when on the highway.

Rating:

4.0

Good experience I will definitely recommend it 👌

Rating:

1.0

Door lock of cargo was broken and I have been stopped by 2-3 cars. I have suggested not to drive vehicles it’s dangerous for others. Then shop keeper did not even inform that lock is broken and not got the any extra things to keep it close.

Rating:

5.0

Yes its very easy to get uhaul and very nice thanks

Rating:

4.0

I was disappointed that my reservation changed the day of but it worked out alright in the end. I was compensated for the inconvenience. The convenience store owner was nice and lovely. The patking lot is a bit too tight, so maneuvering the van was a bit difficult.

Rating:

5.0

vehicle was very dirty, disgusting tbh

Rating:

4.0

The van stunk like crap.We could not find out were the smell was coming from. Also it was dirty ,I mean dirt all over the seats.Pease make sure that the van is clean and has a pleasent smell to it,

Rating:

5.0

Friendly and helpful customer service.

Rating:

2.0

Everything was okay but when I checked the receipt they charged me double. I picked up the truck at 4.45pm and told the lady working there that I’ll return it within 2 hours. I returned the truck at 6.40pm and told to do the post inspection and calculation. The lady on store told me that her husband will come and do the inspection and told us to drop the key and go. At around midnight I received the receipt and they charged me until 10.30pm and doubled the charges which is totally unfair.

Rating:

5.0

Sale staff was really cooperative and helpful

Rating:

5.0

Everything is good, starting from the person whom I talked to in his convince store. He and his wife are the best people that they know how to handle a customer. Am very happy, from starting till the end. I thank you 😊

Rating:

5.0

I am still waiting for the updated charge and bill for my booking which was completed yesterday

Rating:

5.0

Well done

Rating:

5.0

The sales person was very cooperative and helpful. I am very glad with his behavior

Rating:

5.0

Service excellent 👌

Rating:

4.0

The equipment was not properly cleaned

Rating:

4.0

They guy at the store was very patient and friendly!! Thank you!!

Rating:

1.0

I was over charged

Rating:

2.0

Rate is very high

Rating:

1.0

worst experience ever… the whole truck smells really bad and loading area was all greasy … have to put poly paper under my furniture and mattress

Rating:

5.0

Un le who is the owner of this location is a great guy and very knowledgeable and cooperative.

Rating:

3.0

The location seems to be okay a bit sketchy but friendly store owners. The 9ft cargo van i rented was completely disgusting, the interior was filled with garbage and food debris, the whole truck had a bad smell to it and got worse when a/c was turned on. I usually rent at the uhaul company it self on kingston but this time had no other option because i needed to move some things in a hurry. Next time wont be going to a convince store.

Rating:

1.0

The truck smelled so bad, inside was sticky and lots of food leftover. The back of the truck has some leftover curry which smelled so bad.

Rating:

1.0

This location charged me extra for fuel even though I returned with the same amount of fuel. Secondly, tire pressure was low and I already asked the representative and he said he will add discount when I return it. I am not satisfied with this location and I need my money back.

Rating:

5.0

Good customer service. Great support.

Rating:

5.0

Timings

Rating:

5.0

Provide several quality vehicles as opposed to one. Apart from that, the service was quality.

Rating:

5.0

Meilleur service merci

Rating:

4.0

Make sure the truck is ready to go on time.

Rating:

3.0

Rate they said .65 cent per km butvi got charged $1.24 and this is not good at all

Rating:

4.0

The passenger door did not close properly. Thr alignment was also off

Rating:

5.0

Great experience. Nothing to improve

Rating:

5.0

My only issue is i was told I would receive a full invoice with an itemized receipt by email. Did not get one from Uhaul

Rating:

2.0

Make sure you do not book someone for truck rental before the store opens since they cannot leave the keys in the lock box. I had to wait an hour and a half after my reservation time to get the keys from the clerk.

Rating:

5.0

keep maintaining the standard

Rating:

3.0

The van worked but dollies were not available - even though requested during booking - and the van could use a good cleaning/ disinfecting.

Rating:

3.0

Really old truck. There is an issue with starter . Needs to be fixed. I was stuck in cold freezing temperature

Rating:

3.0

The cargo van was filthy - several personal items left over from previous customers. Certainly wasn't sanitised. The people were nice and let me extend the rental a bit, but it was obvious that the UHaul operation of their store is not a priority.

Rating:

1.0

I found out my first booking location was closed upon arrival and the website was no help at all so after calling an operator managed to find another location which was 30 minutes away. When I arrived I was delayed further because it was a convenience store and the clerk made me wait while she sold cigarettes to another customer who came after me but he couldn’t decide which to buy which took even more of my time. I said something and she was extremely rude. The service was awful and the van quite dirty with low tire pressure in the back wheel which she didn’t tell me about. I ended up missing an important pick up appointment as a result. The whole experience was stressful to say the least. Improvement tips: make sure the businesses you licence are open when we book for that day and time. Second make sure your businesses are professional enough to handle vehicle rental customers if you want repeat business. Next time I will use another company

Rating:

4.0

NA

Rating:

5.0

No issues at all great service

Rating:

1.0

Rude staff, dirty vehicle

Rating:

5.0

Great service 👍 Good place

Rating:

1.0

First I will like to complain , because I booked the truck online, stating i will return the truck to a different location near me. However, when i got to pick up the truck, the retailer tells me i have to return it to the same location, when my reservation clearly stated i will drop off in another location close to me, so i had to pay double for the miles going and for the miles returning the truck. SECONDLY, on my reservation, i stated having the truck for the standard 24hours from 3:00pm Tuesday to 3:00pm on Wednesday. However, when i picked the truck, on my way , i got a text message to return the truck at 2am, and when i returned it at 7am the next day in the morning , i was charged online for a double period. I will like you guys to straighten out your terms and possibly give me a refund, as i booked and reserved the truck on firm terms and conditions.

Rating:

4.0

Need cleaning in driving cabin area

Rating:

3.0

Its better experienced renting then the previous experience we had from Whitby branch. The truck is not that clean.

Rating:

2.0

Very expensive. As per the AD it will look like as if averting will be done within in $75. But it will cost double that.

Rating:

5.0

trucks and vans are clean and well maintained thank you U Haul

Rating:

4.0

Have someone train first-time haul drivers about basic machine functions, like an introduction, Makes it easier.

Rating:

2.0

Expensive, have another charge I don’t know what was that for

Rating:

3.0

I was charge so high for only 2hrs and used only 32 km, what a rip off

Rating:

5.0

Great

Rating:

5.0

Good service. In this covid situation the cleanliness hand I had more expactation.

Rating:

1.0

Was supposed to pick up at 10 am as per renovation I get to the store it was closed until 11:30 and the systems were down and was able to get on the road at 12:30. The truck was filthy ! And was I formed that they do not clean or sanitize them!!!!! Extremely dissatisfied.