Customer Reviews for Markham Convenience
(U-Haul Neighborhood Dealer)

206 reviews

276 Markham Rd   Scarborough, ON M1J3C5

(416) 266-3407

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 11:30 am - 11 pm

Services at this Location:

Contact Us

(416) 266-3407

276 Markham Rd
Scarborough, ON M1J3C5

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 11:30 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I found out my first booking location was closed upon arrival and the website was no help at all so after calling an operator managed to find another location which was 30 minutes away. When I arrived I was delayed further because it was a convenience store and the clerk made me wait while she sold cigarettes to another customer who came after me but he couldn't decide which to buy which took even more of my time. I said something and she was extremely rude. The service was awful and the van quite dirty with low tire pressure in the back wheel which she didn't tell me about. I ended up missing an important pick up appointment as a result. The whole experience was stressful to say the least. Improvement tips: make sure the businesses you licence are open when we book for that day and time. Second make sure your businesses are professional enough to handle vehicle rental customers if you want repeat business. Next time I will use another company

EVAANN S. 
Rating:
5.0

Customer did not leave a comment.

SAMOWAL E. 
Rating:
4.0

NA

sanchez J. 
Rating:
5.0

No issues at all great service

Kenford S. 
Rating:
1.0

Rude staff, dirty vehicle

PATRYK J. 
Rating:
5.0

Customer did not leave a comment.

RODERICK M. 
Rating:
5.0

Great service 👍 Good place

VIHITHARAN R. 
Rating:
5.0

Customer did not leave a comment.

VIHITHARAN R. 
Rating:
1.0

First I will like to complain , because I booked the truck online, stating i will return the truck to a different location near me. However, when i got to pick up the truck, the retailer tells me i have to return it to the same location, when my reservation clearly stated i will drop off in another location close to me, so i had to pay double for the miles going and for the miles returning the truck. SECONDLY, on my reservation, i stated having the truck for the standard 24hours from 3:00pm Tuesday to 3:00pm on Wednesday. However, when i picked the truck, on my way , i got a text message to return the truck at 2am, and when i returned it at 7am the next day in the morning , i was charged online for a double period. I will like you guys to straighten out your terms and possibly give me a refund, as i booked and reserved the truck on firm terms and conditions.

Obruche O. 
Rating:
5.0

Customer did not leave a comment.

amirthanathar P. 
Rating:
5.0

Customer did not leave a comment.

PREJITH R. 
Rating:
4.0

Need cleaning in driving cabin area

Gungeet S. 
Rating:
3.0

Its better experienced renting then the previous experience we had from Whitby branch. The truck is not that clean.

RUBENSORITA O. 
Rating:
1.0

Customer did not leave a comment.

BHAUMIK P. 
Rating:
2.0

Very expensive. As per the AD it will look like as if averting will be done within in $75. But it will cost double that.

Ramji D. 
Rating:
5.0

Customer did not leave a comment.

KESHAWAN R. 
Rating:
5.0

trucks and vans are clean and well maintained thank you U Haul

LESTER V. 
Rating:
4.0

Have someone train first-time haul drivers about basic machine functions, like an introduction, Makes it easier.

Vibhu V. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
2.0

Expensive, have another charge I don't know what was that for

JIAYUN L. 
Rating:
3.0

I was charge so high for only 2hrs and used only 32 km, what a rip off

ALANMARCOS C. 
Rating:
5.0

Great

MAMADOUSEKOU D. 
Rating:
5.0

Customer did not leave a comment.

KESHAWAN R. 
Rating:
5.0

Good service. In this covid situation the cleanliness hand I had more expactation.

shafiqur R. 
Rating:
5.0

Customer did not leave a comment.

RAVIKUMARAN K. 
Rating:
1.0

Was supposed to pick up at 10 am as per renovation I get to the store it was closed until 11:30 and the systems were down and was able to get on the road at 12:30. The truck was filthy ! And was I formed that they do not clean or sanitize them!!!!! Extremely dissatisfied.

Georges C. 
Rating:
5.0

Good service

harpreet S. 
Rating:
4.0

Customer did not leave a comment.

leomer A. 
Rating:
3.0

Customer did not leave a comment.

RAMIKIYAR NASIR I. 
Rating:
1.0

Service and truck very poor

Anar J. 
Rating:
5.0

Great service thanks

MAMADOUSEKOU D. 
Rating:
5.0

Customer did not leave a comment.

ZULFIQAR A. 
Rating:
5.0

Customer did not leave a comment.

Karan T. 
Rating:
5.0

Customer did not leave a comment.

Murtaza F. 
Rating:
5.0

Excelente service, friendly people.

Carlos C. 
Rating:
1.0

Customer did not leave a comment.

TAREQ S. 
Rating:
1.0

The truck was dirty and smelled bad. There was still garbage in the back from the previous renter. And inside the cab wasn't cleaned.

ROGERWILLIAM T. 
Rating:
3.0

There was some confusion about who was supposed to have the one truck at this facility, even though I booked it a few days in advance. The person was very helpful. Things were good, once everything was settled. The truck was in mph vs kph, this could be confusing for some people...

MICHAELG B. 
Rating:
5.0

Customer did not leave a comment.

Minas H. 
Rating:
5.0

Customer did not leave a comment.

godey S. 
Rating:
4.0

Give aux chord so I can disco in the truck

Aiden C. 
Rating:
5.0

Have a bottle of hand sanitizer and some disinfecting wipes so one can clean the steering wheel between drivers. Otherwise, everything was very good. Thank you,

Julie P. 
Rating:
3.0

I had reserved a 15 truck at Leslie st location which was close to my place 2 weeks ago. On the day of pick I did online check in and they asked me to pick up the truck from another location which was far from my place. Though Uhaul gave me $0.20/km discount I ended up paying more in Kilometre charges. I don't get it. What's the point of reserving a truck from a particular location and then they say it's not available go to another location. U haul associate told me that it's not in there hands to make it available.

Ameya D. 
Rating:
4.0

The shop owners are very manner-able.

Racquel H. 
Rating:
1.0

I booked the truck for 4 and had to wait an hour and a half before I could get. Make sure the truck is ready when it's supposed to

Duwayne B. 
Rating:
1.0

They do not wipe with wipes in this covid pandemic. I forgot my cell phone mount in the truck and on third day when I visited to ask the store for my mount they said it's not there and I lost my $40 mount. My point is if they would wipe interior with wipes they could find it.

Urveshbhai K. 
Rating:
5.0

Customer did not leave a comment.

Dyson L. 
Rating:
3.0

Worst experience as the truck was dirty as hell

SUFIYANUSMAN K. 
Rating:
3.0

The cargo was really dirty and sticky.

Jagpreet S. 
Rating:
5.0

I think you doing excellently well

Alex O. 
Rating:
5.0

Customer did not leave a comment.

Mahmoud K. 
Rating:
5.0

Excellent

Vihitharan R. 
Rating:
5.0

Customer did not leave a comment.

Hewage T. 
Rating:
3.0

The truck was dirty. Our furniture got a stain on it, because there was some kind of black residue like grease all over the inside of the truck

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

amirthanathar P. 
Rating:
5.0

Excellent service

Muhammad H. 
Rating:
5.0

Good service

SENTHURAN S. 
Rating:
5.0

While my visit to collect my vehicle I found my location has been changed without any prior information (phone call/email) to me. I faced trouble (time constraints) during my move as I lost 1 hour for this information gap. Although the guy in the Markham convenience helped me to cover 30 min by rescheduling with his following customer. I expected a better service from the customer service of U-Haul.

DARREN Q. 
Rating:
5.0

Customer did not leave a comment.

Scott william H. 
Rating:
5.0

Customer did not leave a comment.

Karan T. 
Rating:
5.0

Customer did not leave a comment.

azeef A. 
Rating:
4.0

Customer did not leave a comment.

Robin R. 
Rating:
4.0

Well maintained equipment but very dirt

Wellington K. 
Rating:
5.0

Very Good Service. Will recommend and my second time. Person is friendly

Darshan H. 
Rating:
5.0

Great customer service

Albert S. 
Rating:
5.0

Excellent service

muhammad S. 
Rating:
5.0

Customer did not leave a comment.

PAKEEKARAN T. 
Rating:
5.0

Customer did not leave a comment.

Omid S. 
Rating:
5.0

Customer did not leave a comment.

Pardeep S. 
Rating:
4.0

Customer did not leave a comment.

bilal Y. 
Rating:
5.0

Very polite and professional.

Muhammad Y. 
Rating:
4.0

Customer did not leave a comment.

geeson V. 
Rating:
5.0

Customer did not leave a comment.

kunasingam V. 
Rating:
5.0

More location please

Pritesh P. 
Rating:
2.0

Dealer had a lot of trouble getting help with a computer error issue. Got transferred 3 to 4 times and then hung up on. After a good half hour finally got someone to complete the reservation online. Dealer was nice but was busy at his till at the variety store and had trouble juggling that and the error with the reservation as well.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Dinesh S. 
Rating:
5.0

Customer did not leave a comment.

Renato V. 
Rating:
1.0

The lack of communication between rentals facilities, online employees answering questions and no one knows fuck all about your policies. The truck I rented has been reported to MTO

Frances Ann G. 
Rating:
4.0

Customer did not leave a comment.

Ambrose G. 
Rating:
5.0

Customer did not leave a comment.

kunasingam V. 
Rating:
5.0

Good customer care and helpful.

karan T. 
Rating:
1.0

I had ran just 8km distance with the rented Uhaul. I requested for 4 hrs rental but returned it within 1.5hrs. The disgusting and in-depth sadful fact is that the shopkeeper who rented the uhaul tries to scam me saying I didn't fill the enough gas for the ride. I had filled the gas 3litres of gas for the ride. He keep on saying I didn't fill. Let me ask u how much gas did you except me to fill for just 8 Kam ride???! He was saying me that I have to pay 9.83$ for the gas. What the fu..k is happening? What I understood that he was making a try to Make be pay additional money for the gas that he won't show up on the uhaul app, so that that extra money looted from me will go to his pocket. I need a reply from the Uhaul authorities regarding the issue or scam happening? Since I already rented the uhaul before And I know the situation I narrowly escaped. What will happen to a new customer ????? Reply is apprey

Anish J. 
Rating:
5.0

Customer did not leave a comment.

Naser J. 
Rating:
5.0

Customer did not leave a comment.

karan T. 
Rating:
3.0

The AZ agent did not book us for 24 hours but rather for 4. This took about 1/2 hour to sort out so we left late. We were meeting folks to help with the move over an hour away so it was a unfortunate. The agent in Scarborough did his best to get us on our way. Truck was dirty but ran well.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

vincent J. 
Rating:
5.0

Customer did not leave a comment.

karan T. 
Rating:
5.0

Customer did not leave a comment.

karan T. 
Rating:
3.0

The truck was not clean when we picked it up. There was ice cream or some other sticky substance all over the jump seat and coffee had been spilt all over the console. The truck was parked at the back of the location so we had to walk down an alley way and go behind the building to retrieve it, when it could have easily been parked out front in a more visible (and thus safer feeling location). Also, this is NOT the original location I had booked the truck from. I wanted the location on Kennedy road. Right Care Auto, I believe. To make my experience even less pleasant, when I tried to acquire moving equipment after booking my truck, I was told on the phone it wouldn't be a problem but upon arriving at that location (4095 Kingston road) had to wait 40 minutes for service and was told I could not get equipment as my truck rental was one way and that I had to purchase what I needed, which I did. The customer service at this location was AWFUL. They were inattentive to customers and rude when asked for assistance. However, the gentleman at the location where we picked the truck up was pleasant to deal with and the back of the truck was relatively clean.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

kali P. 
Rating:
3.0

Make regular customers first priority and stop putting new customers first at the end of the month, otherwise the service is good. ...

uriel H. 
Rating:
5.0

Customer did not leave a comment.

karan T. 
Rating:
5.0

Customer did not leave a comment.

Sravan J. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
1.0

This is the worst encounter I've ever had with your company I'm a frequent renter as I use many different service providers such as enterprise or discount rental, I decided to try uhaul the Markham and eglinton location which I deeply regret , the man working had told me that there was a weekly rate which I was ok with, while having the rental vehicle I had not noticed that my credit card was being charged unnecessarily every day that I had the rental for the week. I then noticed that the company had charged me for 8 days when I had the vehicle only for 7 days and when I had called the location they told me that I was wrong and that there was nothing they could've done to reverse the wrong doing. When returning the vehicle before the drop off time I then noticed that there was another final charge. Then I noticed the day after there was another charge of 22$ charged to my credit card. This is by far the worst experience I have ever had with any rental company this will be the final time ever renting from any uhaul location. I then contacted a reservation manager in Toronto name Fatima and she had advised me that the regional manager for the division I had rented the vehicle would call me by Friday, this was an unpleasant experience. My contract number is 83198755 first name Kevin last name rajabalan .

kevin R. 
Rating:
5.0

Customer did not leave a comment.

tony P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

It is nice Iike

Murtaza F. 
Rating:
4.0

Customer did not leave a comment.

elsa P. 
Rating:
2.0

Customers should be clearly shown actual or pictures of different van sizes to be able to pick the right size to rent. The van given to was dirty & stinky.

Pedrito G. 
No reviews have been submitted for this location.

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