Customer Reviews for Mario's Auto Repair LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Mario was incredibly accommodating. I called him on a Friday to make sure the order was ready to go for the next day, and he went above and beyond to make the process as smooth as possible. A great business owner and community member - highly recommend doing any UHaul pickups/dropoffs here.

Rating:

1.0

I drove the truck only 5 miles. So I put $5 in gas in. Mario mark it as I used a 1/4 tank and charged $27 for 5 gallons of gas. Beware he is trying to manipulate the fuel. To make more money.

Rating:

2.0

Pickup and drop off was difficult, truck smelled like cigarettes and felt weird while being driven.

Rating:

3.0

Had to fill up the gas immediately after picking up truck.

Rating:

4.0

Mario was great to work with. He was on time and made the pick up and drop off easy.

Rating:

5.0

Mario was respectful. He didn’t try to multi-task while processing my truck rental. He was attentive and respectful. 20 out of 10 service

Rating:

5.0

Rented a 6 X 12 Uhaul trailer from Mario's Auto repair. He took the time to explain the hook up procedure and even put a jack outside to assist me with unhooking the trailer when it was returned after hours. Very accommodating and friendly person. U definitely would rent from him again

Rating:

5.0

Mario is an excellent service rep. He treated us very well, took his time, explained everything. drop back was just as good! Very Happy with our experience! Will be back. Thank you, and thanks to you Mario!!

Rating:

2.0

My reservation was for 7:45. Mario called my at 6:50 asked if I still wanted the trailer. I said yes why he said “ “you need to come pick it up now because I’m trying to leave early” kept calling me to pick up the trailer

Rating:

2.0

I arrived at 9am to begin check in for our vehicle. When I got to the code number for the key box, the code posted did not open the box. I called 24/7 help line who gave me 5 more codes to try which did not work. They put me on hold and then the call dropped. I had to call back and begin the process all over again. In the meantime, my son kept working on the key box until he was able to open the box with the code 637, nowhere near what was posted. When I told the owner, he apologized but gave no reason for the mix-up. The truck ended up costing me nearly $100 including fuel for the 5 hours that I rented it for, an hour of that being just to try to get the key out of the box. It certainly would be appreciated to have at least 50% of the invoice compensated for the inconvenience. As a church school, the price break would be appreciated. Thank you - Jeff Kistler - Community UCC

Rating:

4.0

What you can do is stop stealing money from your customers. Customer shouldn't have to pay $1.49 per mile and then pay for gas on top of it. Also, to advertise that you can rent a truck for $30 dollars is a joke. $30 truck turns into a $180 without even adding on anything.

Rating:

5.0

everything was fine no problem

Rating:

1.0

Better describe the process of return so I don’t get calls saying the truck wasn’t returned

Rating:

5.0

Body of truck was pretty dented up. This was not documented with up to date photos.

Rating:

5.0

Excellent service

Rating:

5.0

The experience was awesome. The only thing was the truck was not full of gas when I picked it up.

Rating:

3.0

The whole process was easy peasy.

Rating:

1.0

I couldn’t pick up the truck they said till 4:30 pm and the truck cup holder was broken and gas wasn’t where it said it was

Rating:

4.0

I paid for an appliance dolly, but it was not in the truck and the office was not open. I did not receive it. The truck was ready everything else was great.

Rating:

5.0

Outstanding customer service!!!!!

Rating:

1.0

Absolutely zero communication. Mario does not answer his phone. We were running late and the girl on the phone changed our reservation time . Couldn’t do self- service pick up on the app because of this most likely. Went to a nearby uhaul and they gave us a 5 digit pin for a 4 digit lock! Called the girl again and she said use the site for she has no idea about how to get the key to the uhaul. Called her AGAIN and she finally gave us a pin and was helpful. Absolutely will not recommend and maybe not use UHaul again. We were 2 hours behind schedule and ruined our day! Someone needs to be there when Mario is not and be available when situations like this happen!

Rating:

3.0

better explanation (preferably printed) on what I needed to do to return the vehicle during off hours would have been appreciated.

Rating:

3.0

The equipment was not clean, photos taken at rental time. There was a large pile of wet blankets left in the back that I had to continuously work around. I could not use the mobile check in process as I have been able to at other locations. It was a disappointing experience.

Rating:

1.0

Definitely would not recommend this place to absolutely no one!!! Was super rude. Truck was dirty! Ran horrible. Kept telling us our phones did not work and it was his computer. And then raised his voice saying gas level was wrong and it was actually past the amount! The worst experience and we were directed to this place cause as I was heading to pick my truck up they told me they Dont have one, had to drive an hour further and back!!!! What 😦 a disaster!!!!

Rating:

5.0

Everything was so easy to rent. The truck was clean and everything went perfectly for what we needed it for. Easy to return as well.

Rating:

3.0

Please let customers know that when picking up there keys that you need a second number and you will be calling it so the customer has time to call that person and tell them to answer there phone. Not everyone answers a 800 numberat 7:30am in the morning when there sleeping. Thank you

Rating:

5.0

Mario is super helpful and made the progress easy

Rating:

5.0

Very friendly service, check in was very fast. Truck was well maintained.

Rating:

5.0

Thank you everything went well

Rating:

5.0

Extremely flexible

Rating:

5.0

The truck was perfect. The service was fantastic. It’s was a very efficient process at pick up. Highly recommend.

Rating:

3.0

Pros: Quick and easy drop off. Cons: The location is on a busy highway and I wasn't sure that there were employees on duty when I approached the building.

Rating:

4.0

We had a very poor experience with reserving our truck as I was requested for another location and the truck never showed up. We ended up picking it up here, and despite being after hours, the owner of this location went above and beyond and was extremely helpful!

Rating:

5.0

Keep the same professionalism as l experienced on my first time.

Rating:

3.0

Make sure if the mode of rental for a particular location is only available via truck share. When I arrived at my location, the owner was not there and it was very confusing trying to figure out exactly how I was supposed to complete my rental. However, when I did have to call the customer service line, the service was absolutely AMAZING. I spoke to John, who was super helpful and patient throughout the process, and made sure everything was completely clarified with me before proceeding which I really appreciated.

Rating:

5.0

Mario did an exceptional job assuring that the entire rental process was as pleasurable as possible.

Rating:

5.0

Great employees in the location

Rating:

1.0

Lower your prices and make parking easier. Paid way too much and put gas in the car for it to charge me 20$ more than I was originally told.

Rating:

5.0

I always rent igual through Mario he is amazing and very friendly. I will continue to rent my igual through him.

Rating:

2.0

While Mario was very friendly, it took us 40 minutes to complete the process in order to get the keys and take the truck. That was AFTER we had reserved the truck in person earlier in the day.

Rating:

5.0

Fast service, rental procedure is streamlined and quick. Would rent from again. Thank you!

Rating:

2.0

Place was closed and had to jump through hoops to get truck. Although the guy that walked me through it helped This station should not be a uhaul rental site. Hrs conflict with rental

Rating:

5.0

MARIO WAS VERY KIND, VERY HELPFUL, VERY PROFESSIONAL. GOD BLESS MARIO !

Rating:

5.0

Great customer service and very timely and professional, made it easy.

Rating:

5.0

Nothing. Service perfect.

Rating:

5.0

Nothing everything was smooth and and no problems

Rating:

5.0

Provide information that is noticeable. That if you are using the app to pick up or drop off a vehicle. That you missed going to send location if it is during business hours. I wasted a whole hour trying to connect to the app. Because I wasn’t aware that I had to go inside when the business was open.

Rating:

5.0

Mario was very professional, courteous and informative. His was thorough and still got me in and out with my rental in a reasonable amount of time. I will definitely recommend his location to my friends and associates.

Rating:

5.0

Thought they were going to inspect the truck when I dropped it off. I guess they were busy.

Rating:

1.0

I recieved additional charges that I have no idea what's it for. I took the truck back clean, gas where I got it and use less miles than I said I would so why I got additional charges and not a refund?

Rating:

5.0

Mario was friendly, helping to answer questions I had. Clean and good running truck. Thanks for the opportunity to rent so close to home.

Rating:

2.0

Representative was not available. They were out at another employment location. instructions on where and how to leave the vehicle were not well defined.

Rating:

1.0

My reservation was to be at Amity Self Storage for a 10’ truck for $19.95 and $.79/ per mile for pick up on 8/5. About an hour after I made the reservation I was contacted by uhaul and told that the equipment was not available at my chosen location, which is less than 1.5 miles from my residence. I was told my reservation could be met on 8/4 rather than 8/5, and I could pick up at the uhaul store at Mario’s garage which is about 10 miles from my home. I agreed, as I was moving and needed the truck. When I got to the pick up location I walked into a small office where 2 children in filthy clothing were standing on furniture and watching cartoons at a volume too loud for a business setting. The children tried to tell me, in broken English, that there was no adult there. However, a woman popped up from behind the counter and acted quite surprised when I told her I had a 3PM reservation for the one uhaul truck on their lot. Her young daughter grabbed the woman’s cell phone and called someone about the reservation. They argued when the daughter resisted handing her the phone and once the child handed the phone to the adult, a brief conversation in Spanish occurred, then the woman handed me her phone. The person on the other end of the phone call was also very surprised to learn I had a reservation for 3pm. He said he could be there by 330-345. I said I’d be back at 4. I returned a little before 4 pm and rented the truck with no issue. Today I received my final bill and noted I was charged $.99 per mile. No one notified me that I was getting a higher per mile rate. Not the woman from uhaul that I spoke with when changing my reservation, nor the operator at the garage where I got the truck. The location I was switched to was 10 miles from my house. That’s $20 plus tax in miles I wouldn’t have had if the equipment had been available at the location I requested. The renting experience was a trial and the final cost was a surprise.

Rating:

5.0

Very friendly even though the u-haul software was being updated as I was reserving my unit. He was calm and very apologetic for any delays in software updating.

Rating:

1.0

Reserved a 15ft truck and it had a flat tire. Had to settle for a 10ft truck. Not happy as relocated and was initially told since I had an out of state DL I was not able to rent a uhaul but I was because the person did not know how to use the system. I should get a refund. Overall experience miserable on top of the stress of moving. I hope someone of higher authority sees this and contacts for some type of reimbursement. Thank you.

Rating:

5.0

Nothing

Rating:

4.0

Very accommodating. Perfect for our needs!

Rating:

4.0

Charge less per mile.

Rating:

2.0

Never using uhaul again. This location charged me .99 cents a mile. Uhaul needs a system where locations can’t charge whatever they want for the miles. Another uhaul location charges .79 cent a mile please stop the price gouging

Rating:

5.0

Best service ever...i will definitely recommend this location to anyone, Mario was friendly and help me with all my needs... I can't thank him enough for all his service...