Customer Reviews for Mangrum Enterprises
(U-Haul Neighborhood Dealer)

80 reviews

469 William Spring Rd   Mount Pleasant, TN 38474

(931) 325-2527

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Services at this Location:

Contact Us

(931) 325-2527

469 William Spring Rd
Mount Pleasant, TN 38474

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you Tim for helping me with checkout process and helping me back-in the trailer.

Melvin Velasquez 
Rating:
4.0

Customer did not leave a comment.

Billy Johnson 
Rating:
1.0

They did not know anything about hooking up a trailer. As well waited over a hour to get the trailer. I had to hook up my trailer

Eugene McGarey 
Rating:
5.0

Trailer was in near new condition. My U-Haul experience was very good.

Jimmy Black 
Rating:
5.0

Customer did not leave a comment.

Webb Williams 
Rating:
5.0

Customer did not leave a comment.

Lauren Fitzhugh 
Rating:
5.0

This was my first time renting thru uhaul and it could not have went better. The two men who helped me at the Mt. Pleasant TN location were soooo nice and friendly and helpful. They really put my fear to rest about driving such a big truck. I highly recommend them to anyone that needs to rent a uhaul.

Melissa Bridges 
Rating:
2.0

Moved the drop off location price was not even close to what online said it was barely over $100 online and then at the end of the day it cost me over 200. This is poor

Robert Breslin 
Rating:
4.0

Customer did not leave a comment.

Jeff Davis 
Rating:
5.0

Customer did not leave a comment.

Jennifer Melton 
Rating:
4.0

Customer did not leave a comment.

William Seydlitz 
Rating:
1.0

we were charged 100.00 morethen we were made reservation for plus had to pick up at different loacation didn't have are moving pads was told we would get a 75.00 discount at the end this hasn't happen yet we filled the gas back and then charged 27.00 saying it was less which is wrong we are on ssDi very upset and we have used uhaul many time over the years and this is the first time we have had such poor service for being seniors and a Veteran very disappointed ! I was tttold I would get a call back but so far NOTHING !!!

Laura Power 
Rating:
2.0

The trucks were a piece of junk and filthy! The auto transport strap for the front tire was too short. I also got over charged over five hundred dollars. I would never use U-Haul again! I am going to tell anyone who ask me about my experience!

Thomas Larson 
Rating:
5.0

It was nice and I'll use yall again. Thank you 😊

Vinson Flyod 
Rating:
5.0

Customer did not leave a comment.

Thomas Hyder 
Rating:
5.0

Confirm the correct equipment is ordered for rent. UHaul did make it right and that was important. Austin went above and beyond.

Gregory Sage 
Rating:
5.0

Customer did not leave a comment.

John Guy 
Rating:
5.0

Customer did not leave a comment.

Kurt Burkhalter 
Rating:
5.0

Very polite and helpful staff!

Barry Crandall 
Rating:
5.0

Just keep giving exemplary service as you gave me!

MARK HOYT 
Rating:
5.0

Customer did not leave a comment.

Michael Dodson 
Rating:
4.0

Customer did not leave a comment.

Wayne Bolin 
Rating:
5.0

Abbey and Austin were great to work with! They are really flexible and helped me solve different moving problems.

Adam Tate 
Rating:
5.0

Customer did not leave a comment.

Charles Atnip 
Rating:
5.0

Customer did not leave a comment.

Shelby Palmer 
Rating:
5.0

Customer did not leave a comment.

Steve Mangrum 
Rating:
3.0

They weren't open on Saturday when I needed to return the truck & trailer U-Haul should only send people to locations that will be open not closed.

Leeroy Washington 
Rating:
4.0

Customer did not leave a comment.

alyssa witte 
Rating:
4.0

Customer did not leave a comment.

MADELINE NASON 
Rating:
5.0

Austin was very professional and helpful!!! I would recommend if you are needing a UHaul I would suggest this location.

Steve Mangrum 
Rating:
5.0

Customer did not leave a comment.

Chris Reed 
Rating:
5.0

Customer did not leave a comment.

Ben Bayless 
Rating:
4.0

Customer did not leave a comment.

Shawn Carlson 
Rating:
4.0

Customer did not leave a comment.

Christopher Poling 
Rating:
5.0

Customer did not leave a comment.

Joseph Galioto 
Rating:
5.0

Mr.Mangrum was very helpful when I locked my phone in truck

David Dean 
Rating:
5.0

Customer did not leave a comment.

Eric Sutton 
Rating:
1.0

Clean the inside of the truck and have the equipment available that you rented. We asked for an appliance dolly and 12 blankets. We got no appliance dolly so we had to go to another U-Haul dealer to rent one and only got 6 blankets. When dolly was returned they did not enter it as returned until the day after it was due.

Joshaua Gochee 
Rating:
4.0

Customer did not leave a comment.

Mason Brackett 
Rating:
3.0

Customer did not leave a comment.

Paul Skrha 
Rating:
5.0

Customer did not leave a comment.

ms shameka 
Rating:
4.0

Check the vehicle for mechanical issues. At 50 miles per hour, truck would shake.

Mitchel Cram 
Rating:
5.0

Very helpful crew here! Zero complaints or issues. Highly recommend!

Robert McKenzie 
Rating:
5.0

Customer did not leave a comment.

Richard Pollock 
Rating:
5.0

Customer did not leave a comment.

Rebbecca Louge 
Rating:
4.0

Customer did not leave a comment.

Henry Hornbaker 
Rating:
1.0

Administratively not on top of things. Location I got my car holder from gave me a different one in the contract called for and the drop off location wanted me to call the other location and get the proper serial number three days after I turned it in they said they couldn't find it excuse and that paperwork down and make sure it's correct, videos U-Haul three times in the last few year and a half and I will never use them again

Patrick Sasseen 
Rating:
3.0

It would be nice if someone would have wemt over the full break down of pricing instead of me being completely surprised and confused when i viewed my banking statement.

Lakisha White 
Rating:
1.0

The code to access the truck before opening was wrong. We waited an hour for the office to open. They charged me for 118 miles and we had the truck for one hour and forty five minutes. We used U hail recommended movers for 1.5 hours The. maximum mileage was 18 miles. The branch manager said the mileage was correct and I can’t get a refund until the regional vice president reviews the case next week.

James Jones 
Rating:
3.0

Customer did not leave a comment.

Kenneth Holloway 
Rating:
5.0

Customer did not leave a comment.

Harry Williams 
Rating:
5.0

Customer did not leave a comment.

Gregorio Borrero 
Rating:
5.0

Allow drop-off at any location i had to drive an extra 25 min when i could have just drove 2 min to a uhaul location. I was told they wouldn’t take it at Bryson city location.

Steven Buchanan 
Rating:
5.0

The lady was great and made it easy

chris white 
Rating:
3.0

Customer did not leave a comment.

Ted Jarnagin 
Rating:
5.0

Very professional and easy to work with. Will use their service again.

Webb Williams 
Rating:
5.0

Customer did not leave a comment.

kevin landry 
Rating:
5.0

Customer did not leave a comment.

Danny CALDWELL 
Rating:
5.0

Customer did not leave a comment.

Maren Weaver 
Rating:
5.0

A very efficient pickup and drop-off process

Charles Atnip 
Rating:
5.0

Very helpful!

Kevin Shook 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gamble 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gamble 
Rating:
5.0

Great!

john hendrick 
Rating:
3.0

Better directions to site

DAVID ALLEN BURKEY 
Rating:
5.0

Rented a towing dolly and everything went well from delivery to return. Will utilize Mangrum Enterprises for any of my future U-Haul needs.

Robert Patrich 
Rating:
5.0

Friendly and helpful

Teri LeMay 
Rating:
4.0

Not to drop it off in a different town then you was already in have to backtrack 30 mile to drop off equipment

Derek Sage 
Rating:
2.0

When I picked up the truck I was told the gas was almost on full15/16 of a tank.when I started the truck up to do a pre trip inspection I noticed the gas was at 3/4 of a tank which at this time seen the guy out side called him over to tell him and show him the gas Guage was not what he indicated. Also he said at time of paying for the truck did I want the contract emailed to me and I said yes please do.never received it.when I returned the truck to Dickson tn the gentleman said truck is good but the gas is not where it should be.Now I had to call the 800 number tell the person what happened and good thi g I took a picture of the miles and gas level before I took the truck .anyway we worked it out but really disappointed in this pick up location.

William BOURQUE 
Rating:
1.0

Overcharged for 1 day rental, appliance dolly was not available

Wesley Bankard 
Rating:
4.0

My location and pickup time was changed numerous times and I was not able to pick up the truck where I reserved it at. It was a frustrating experience overall. The pickup location in Mt. Pleasant was great but I should not have had to drive there to get my truck.

Jeffrey Shelby 
Rating:
5.0

Location is very organized and spacious. Staff was both professional and courteous. Would definitely recommend. I will be using this location for my future rentals.

Michael Hall 
Rating:
5.0

Customer did not leave a comment.

Lotte Gower 
Rating:
5.0

Customer did not leave a comment.

Gary Ware 
Rating:
5.0

Customer did not leave a comment.

Glen Due 
Rating:
5.0

Steve was a great help and made the process very easy. Definitely will use again when I have a need.

Charles Brinkley 
Rating:
5.0

Customer did not leave a comment.

Steven Woznick 
Rating:
5.0

The customer service was the best I have ever experienced with any U-haul dealer. The check-in went very fast. She made sure everything was working on the trailer and hooked up correctly. Return was even faster as Steve met me at the lot and unhooked the trailer from my truck. Highly recommend Mangrum Enterprises for your U haul needs.

David Bates 
Rating:
5.0

Customer did not leave a comment.

Corey Cull 
Rating:
5.0

Customer did not leave a comment.

James Propheter 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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