Customer Reviews for M&M Mini Storage
(U-Haul Neighborhood Dealer)

199 reviews

109 Garage Rd   Southport, NC 28461
(Across From Fire Dept)

(910) 845-2548

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(910) 845-2548

109 Garage Rd
Southport, NC 28461
(Across From Fire Dept)

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAry Conmy 
Rating:
5.0

The service was excellent and the representative was knowledgeable on every aspect of the transaction. Really provided helpful service.

MICHAEL SCOTT 
Rating:
5.0

Customer did not leave a comment.

David Laughlin 
Rating:
5.0

Customer did not leave a comment.

Mark Carnes 
Rating:
5.0

Very pleasant return.

James Barlow 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bodner 
Rating:
5.0

The Lady that assisted me was friendly, professional and very knowledgeable. The whole process was quick and easy. I would give this location , M&M storage in Boiling Spring Lakes, the highest rating possible.

Philip Lee 
Rating:
5.0

The return person was outstanding, friendly, helpful and very knowledgeable. If there is a need for a rental truck this the place I would go...

August Schroeder 
Rating:
5.0

Customer did not leave a comment.

Diane Overaker 
Rating:
5.0

I could not get the picture of the returned trailer to upload. But called the next day and they were very helpful

Gary Richardson 
Rating:
5.0

We currently have storage units at this location, staff is ALWAYS very friendly and helpful with whatever our needs are.

June Randall 
Rating:
5.0

Customer did not leave a comment.

Kristy Reifsteck 
Rating:
5.0

Customer did not leave a comment.

linda roderick 
Rating:
5.0

Great Customer Support,

Mary Perkins 
Rating:
5.0

Really nice Coustumer service (front desk )

JOSE ALFREDO 
Rating:
5.0

None

Anna Ervin 
Rating:
5.0

U-Haul 1-800 number was not operational when I called repeatedly to rush to make another truck reservation when the first location was “on vacation” the day I was supposed to pick up the original truck. I made the reservation 3 weeks prior to pick up and not one call or email from the dealer or U-Haul telling me my truck would not be available. Terrible customer service

Chris Camplin 
Rating:
5.0

The lady at M&M Storage was awesome. However 800# customer was terrible, rude and cut me off when I was speaking. I was suppose to pick a truck at Marine Service Pro and they had a note on door moving with a phone #. I called the # for 30 minutes and no answered along with another customer trying to pick up a trailer. When I called uHAUL 800# I explained I didn't know were M&M Storage was she was rude and state I'll message directions and hung up on me. This location was not in Southport it's in Boiling Springs and way out of my way. I was 45 minutes leave getting to the house with truck and had movers on the clock waiting. So my experience was horrible with Uhaul other than the nice lady at M&M Storage.

Terri Lehman 
Rating:
5.0

Customer did not leave a comment.

David Heinle 
Rating:
5.0

Customer did not leave a comment.

Joseph Banach 
Rating:
5.0

Customer did not leave a comment.

Edward Guenette 
Rating:
5.0

Keep doing what U R. Brenda was -FANTASTIC. & very helpful in explaining my options , making sure all went smoothly.

Ron Kimmel 
Rating:
5.0

Customer did not leave a comment.

Thomas Melillo 
Rating:
5.0

Customer did not leave a comment.

Henry Majdic 
Rating:
3.0

Customer did not leave a comment.

Greg Hedrick 
Rating:
4.0

Customer did not leave a comment.

Lurae Albert 
Rating:
5.0

Customer did not leave a comment.

Richard Morris 
Rating:
3.0

The 24/7 truck pick-up process was much more difficult than it needed to be.

Laura McEnany 
Rating:
1.0

Customer did not leave a comment.

charles lehmann 
Rating:
5.0

My location was changed to a location not open when I wanted to pick up and no key was available. I had to change locations causing lost labor hours and additional mileage. The second location was nice and polite.

Joe Huggins 
Rating:
4.0

Computer system for representative was slow which caused me to have a one hour delay during which time several calls were made to the help line. Administratively the experience was unsatisfactory. Attitude of on site representative was accommodating and very helpful.

JOSEPH DAVIS 
Rating:
5.0

Customer did not leave a comment.

Randy Fortenberry 
Rating:
5.0

Great service by office staff. Will definitely use again.

JAMES SETZER 
Rating:
5.0

Brenda is absolutely wonderful

CATHY SPENCE 
Rating:
5.0

Customer did not leave a comment.

KEYS PENDLETON 
Rating:
5.0

Customer did not leave a comment.

Roger Sucese 
Rating:
5.0

Customer did not leave a comment.

James Feeney 
Rating:
5.0

Very nice lady and was very helpful which helped the experience. Tank had 1/4 tank more upon drop off.

Timothy Keller 
Rating:
5.0

Customer did not leave a comment.

Norman Brewer 
Rating:
5.0

Individuals working went out of their way to make sure I had a truck to meet my needs. Very much appreciated.

Joe Kulasinsky 
Rating:
5.0

The drop off location I chose because I was able to rent a storage unit and drop at same location. Made my storage rental via phone and person was very helpful and when i asked she explained what to due to return the truck. Would recommend this location to anyone in need of storage or truck rental.

Randy Cade 
Rating:
5.0

Customer did not leave a comment.

Roger Sucese 
Rating:
5.0

Customer did not leave a comment.

David Hosack 
Rating:
5.0

Customer did not leave a comment.

Roger Sucese 
Rating:
5.0

Customer service person was excellent. She made my experience very pleasurable. I do plan to use her services at this location again.

Steve Seuzeneau 
Rating:
5.0

Customer did not leave a comment.

gina carucci 
Rating:
5.0

Customer did not leave a comment.

gina carucci 
Rating:
5.0

Absolutely Amazon

Albert Pendleton 
Rating:
5.0

Customer did not leave a comment.

COURTNEY PENDLETON 
Rating:
5.0

On your app to return rental, I was not able to verify location despite my phone was enabled. Therefore app would not let me proceed with what was expected in your return video. To improve, you could provide unlimited miles for all rentals.

Patricia Johnson 
Rating:
4.0

Customer did not leave a comment.

Robert Tate 
Rating:
5.0

Customer did not leave a comment.

William Ogden 
Rating:
5.0

Everything was great Staff was very helpful. They do need bigger parking

Shane Farmer 
Rating:
2.0

Customer did not leave a comment.

Ernie Parent 
Rating:
5.0

THE PERSON HELPING ME WAS EXCEPTIONAL. i REALLY APPRECIATED HER.

James Klonarides 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wood 
Rating:
3.0

Customer did not leave a comment.

EDDIE LASHLEY 
Rating:
5.0

The lady behind the counter helped me out and was wonderful, she was in the process of helping me figure out why i got charged 2 extra days when i returned the equipment back on the day i originally was contracted to. Still in the process of trying to get that situation resolved.

Joseph Brooks 
Rating:
5.0

Customer did not leave a comment.

Amy Perdue 
Rating:
2.0

I requested a 2 day rental. The woman that handled our rental repeated back, "2 days". After we left, we realized that she actually put in 3 days and charged for that. We took the Uhaul back approximately 30 hours after renting it. We were told that we could not be refunded the difference. I will probably never rent from here again.

KARRIE CROWELL 
Rating:
5.0

Customer did not leave a comment.

Ashley Gould 
Rating:
5.0

Brenda receives an excellent recommendation! She is an incredibly competent and knowledgeable representative for the company. I appreciate how she treats everyone with respect and professionalism. It is evident that she values and cares about her job, the customers and the community's perception of U-Haul and their services. She explained my options for getting the truck, placed my additional purchases in the rear of the truck and answered each of my calls with a kind and genuine attitude of support and assistance! Brenda's service is stellar. She not only completes her duties impeccably, but gives the community an A+ view of UHaul. I highly recommend her and also the storage services to everyone who needs them. Thank you again! --- One Who Travels!

Isabelle Anderson 
Rating:
5.0

Customer did not leave a comment.

Roger Sucese 
Rating:
3.0

Customer did not leave a comment.

Phil Mangini 
Rating:
5.0

I made the request on line the day before pick up. I completed all the sections... which the website required in order to complete the reservation. However, the check person was required to re-enter essentially all the information again... seemed somewhat redundant. I understand the need to see my official drivers license. But all the other info should have already been in the system.

George Bayless 
Rating:
5.0

No improvements needed here. Very positive experience. Store personnel friendly and helpful.

Jimmy O'Neal 
Rating:
5.0

Awesome customer service

Leroy Steele 
Rating:
2.0

I have rented uhaul vehicles numerous times in the last 4 years and for the most part, have had a good experience. Only a couple times has the experience been less that excellent and yesterday was one of them. I use the mobile app to check out and check in. Works great and only when the signal is sub par do I have problems. I was checking in with the mobile app yesterday when the person from M and M came out. She proceeds to do her own check in, even though she sees me checking in on my phone. I always clean out the back when I return in the equipment and have never had a complaint, except from this employee. She says it needs to be swept and I say it is cleaner than when I checked it out. She argues with me then stomps off and slams the office door. I will not be renting from this location again.

David Barker 
Rating:
5.0

Truck was clean and ran well. Customer service was excellent. MNo change necessary.

Jimmy Oneal 
Rating:
5.0

Customer did not leave a comment.

William Viola 
Rating:
5.0

Customer did not leave a comment.

Krissi Lindsay 
Rating:
5.0

Customer did not leave a comment.

frank mckeithan 
Rating:
5.0

Customer did not leave a comment.

Christopher Moore 
Rating:
5.0

Customer did not leave a comment.

shellie Johnson 
Rating:
5.0

Customer did not leave a comment.

chrissy manipole 
Rating:
4.0

The truck was clean. The air filter housing was not connected properly allowing dirty air to enter the engine. The a/c barely held its own even in the max mode. When the oil was checked there was none on the stick. That does not mean it was empty just none on the stick. The staff was nice and the truck was clean.

Robert Stone 
Rating:
5.0

Very nice lady that helped us. Overall a great experience.

Christine Burke 
Rating:
5.0

Customer did not leave a comment.

KYLE RICE 
Rating:
5.0

Customer did not leave a comment.

Roger Sucese 
Rating:
5.0

Very nice lady to assist me.

Cedoin Odom 
Rating:
4.0

We had rented a 26 ft truck and hired helpers from the UHAUL moving helpers web site. The gentlemen couldn't manage to load 2 bedrooms worth of furniture and belongings into this largest of trucks. We had to rush around next morning and rent a trailer to load the balance of our belongings. M&M Mini Storage helped get us on our way...albeit a day later and towing a trailer we shouldn't have needed.

JEANINE LANGDON 
Rating:
3.0

Not a lot of room to turn trailers around

Jeff benfield 
Rating:
3.0

For an online reservation it took 20 minutes to get The equipment. The person at the desk had to call Someone on the phone to walk them through the entire rental process. I was the only one at The location during the entire process. In addition the employee was unfamiliar with the equipment.

Mark Similey 
Rating:
5.0

Wonderful service!

Julie Jordan 
Rating:
5.0

GREAT SERVICE AND FRIENDLY SERVICE!

Christopher Kelley 
Rating:
5.0

Customer did not leave a comment.

Sharon Debruhl 
Rating:
5.0

Customer did not leave a comment.

Stacey Caffey 
Rating:
3.0

Customer did not leave a comment.

katrena robbins 
Rating:
5.0

Customer did not leave a comment.

June Randall 
Rating:
5.0

Customer did not leave a comment.

JOHN MAGOOLAGHAN 
Rating:
5.0

Excellent service. Everything went smoothly with this rental.

David Barker 
Rating:
5.0

Brenda is a delight to work with. She made both rental processes simple & quick. I appreciated all her help following the storm & getting me in a unit. Thx Brenda.

Patricia Hewett 
Rating:
5.0

Very friendly staff, obviously interested in providing excellent service. Highly recommend.

JOHN MCCALLUM 
Rating:
5.0

Extremely helpful and friendly staff!!

Paul Jordan 
Rating:
4.0

Customer did not leave a comment.

Terry Strand 
Rating:
2.0

Fix the headlights, lady working closed the shop as i tried to turn in vehicle costing me more even though it was in the parking lot for 5 minutes before she closed.

Chris Rice 
Rating:
4.0

Customer did not leave a comment.

Ronald Creek 
Rating:
5.0

Hurricane emergency, staff were super helpful gelping arrange storage unit and truck rental for the next day, which was a Sunday. Got all arranged perfectly on last minute notice. Everyone did what they said they would do, and all was accomplished!! Super pleased!

Kathleen Kelly 
Rating:
1.0

Truck needs a tune up and their was an issue with how much gas was put back in truck and the lady was rude

wendy grainger 
Rating:
3.0

Trailer leaks very bad when it rained.

Brandon Baker 
No reviews have been submitted for this location.

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