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Ronald G
Customer Reviews for M&M Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and accommodating. I liked them because they reserved the size tk I needed .
Andrew YThis waiting to get my deposit back since July 7 and the person who supposedly made the check don't appear every time we call (everyday)still waiting on the phone call back 😒 I haven't get no check but they did send me a receipt saying they paid me,which nobody pay me cuz I pay cash and I still waiting on my check truth mail
Pamela SBetter system for pickup for Sunday pickup. Nicole in Pittsburgh, PA call center very helpful.
William Bcleaned the cab, filled with the proper amount of gas then drop off and it was quick and easy .
Thomas SN/A
Linda PThe pick up location was excellent. However, when I called the local scheduling manager to confirm the pick up the manager had a terrible disposition. Not a good customer rep experience!
Douglas RAlways love M&ms staff. They are truly the best Uhaul location to rent from.
ASHLEY MMake online after hours to pick up keys easier.
Paul TNo improvements! Y’all are amazing!
Martha RThe truck was dropped off at night. Would recommend U-haul to anyone. Was a pleasant experience from start to finish
Patricia SThis has nothing to do with this location or the vehicles.. CORPORATE IS DISGRACEFUL...I BOOKED 3 TRUCKS IN HONESDALE 8 MILES FROM MY LOCATION...AND 48 HOURS PRIOR I AM INFORMED I NEED TO PICKUP 2 OF THE VEHICLES IN 2 DIFFERENT LOCATIONS AND 30 MILES EACH WAY FROM ME. THE 3RD VEHICLE HAD NOT BEEN ASSIGNED YET.....I WAS TOLD I WAS RESPONSIBLE FOR THE ADDED MILEAGE.. BECAUSE OF THE TIMELINESS OF MAKING ARRANGEMENTS TO GET TO BOTH PLACES IN OPPOSITE DIRECTIONS...I COULD NOT COMPLY WITH 24 HOUR USAGE...SO HAD TO EXTEND ANOTHER DAY FOR BOTH VEHICLES. WHEN I EXPRESSED MY DISSATISFACTION AND DISAPPOINTMENT TO YOUR CUSTOMER SERVICE REP, I WAS TOLD THAT'S THE WAY IT GOES... I ASKED AGAIN ABOUT THE 3RD RESERVATION...AND WAS TOLD HE WOULD CHECK INTO IT...PUT ME ON A 5 MINUTE HOLD AND SAID HE COULD GET ME A 10 FOOT TRUCK INSTEAD OF THE 15 I RESERVED AND THAT IT WAS IN SCRANTON 50 MILES AWAY...I DECLINED AND CANCELLED THE RESERVATION..... YOU GUYS ARE NOT CUSTOMER FRIENDLY...NOR ACCOMMODATING. OR UNDERSTANDING TO THE COSTS. I'LL BE SURE TO TELL PEOPLE I KNOW HOW POOR YOUR SERVICE IS.
Camp TThere is nothing needed to improve for u-haul's next customer.
kathleen rLarger Visible street sign
Doiglas RThe truck was brand new. Only 240 miles on it. However the heat didn’t work at all. Must have never been tested. It was 30 degrees out and I had a two hour ride. Not very pleasant.
Kenneth GThe equipment was in bad shape when it was dropped off by the previous customer, so I cannot fault this location.
Laura Knothing great
Tom AVery helpful and nice people
Robert Di dropped the truck off before the deadline and yet was charged extra anyway.
Wendy SGreat customer service, was in and out quickly and check in was just as great will definitely use again thanks
Keith TVery friendly and helpful. Emailed me with additional information that helped make returning a breeze. Very quick response. Highly recommend this location.
Harold JExcellent service! Will definitely use this U-Haul provider again and will recommend them to my friends.
Christine BGreat place to do your business will help you accommodate all your needs
Chris MGot charged $25 cleaning fee, after returning clean truck
Michael Mvery happy with the service
WALTER BGreat location to drop off. Great service, friendly and quick drop off.
matthew hM and M auto always goes above and beyond when I deal with them. I habe dropped off to this location before and it was done with ease. Michelle at desk was great and I will drop off her again when needed.
matthew hThe rear view mirror was missing in the truck. Your information on website as to what truck for size of apartment or house is not too accurate.
Nancy U