Customer Reviews for Manchaca Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

quick and easy

Rating:

5.0

U-Haul representative was very helpful and knowledgeable. He was clear when outlining expectations. Great experience.

Rating:

5.0

Friendly!!

Rating:

1.0

Rude personnel. No customer service skills. Filthy equipment.

Rating:

5.0

Perfect

Rating:

4.0

We had a glitch with the u-haul app while on site. Customer service was excellent helping us get on our way

Rating:

3.0

The 24/7 check in process didn’t work at all. You should tell people that they may need a passport or lease on hand.

Rating:

5.0

The drop was very easy and hassle free. The gentleman parked the vehicle for me and was helpful.

Rating:

5.0

Keep up the good work!

Rating:

3.0

Need better parking accessibility.

Rating:

4.0

Let us know where to park the truck before we get there.

Rating:

1.0

No one at final location was willing to help, I was told just leave the keys on thedesk and go,

Rating:

5.0

They did a great job. Pickup and drop off were both a breeze.

Rating:

3.0

The U-Haul I rented out had low tire pressure and I had to pull over and fill the tire up myself.

Rating:

3.0

The gentleman behind the counter was helpful, but his attitude was cranky and off-putting. When I asked to keep the truck for a few extra hours, he initially didn't listen (and assumed what I would say) and told me that I didn't have a reservation. That was true, given that I was trying to return the truck. He recovered by apologizing. When telling him about the mechanical problems, he said he didn't want to hear about it and wrote down the number for me to call. He explained why he couldn't help, but the impatient and annoyed approach was the last thing I wanted to hear after a miserable trip. I did call the number the worker gave me two days ago and talked to a lovely woman who said I should hear back in a couple of days. So far, I haven't. We are very disappointed in the service and the problems with the truck.

Rating:

3.0

We were charged a cleaning fee of $50. The truck was completely cleaned out by us except for the blankets, hand truck and furniture dolly. All of which are uhaul items. In addition we were charged $20 because we turned in the truck after hours? Why is there a fee for that?

Rating:

5.0

Professional and friendly customer service.

Rating:

5.0

Better signal for the app can work properly

Rating:

3.0

Dropped off after hours. Was easy to access.

Rating:

5.0

Good truck with no issues and reservation, pickup, or drop off was quick and easy. Gentleman who runs the location is friendly and would recommend to others.

Rating:

5.0

Very helpful after the truck I was scheduled to get wasn't returned in time. Managed to get another larger truck within the hour.

Rating:

5.0

Great people. Barry is super nice and professional.

Rating:

4.0

Have the app or mobile web site work for checking out. I had to see someone to complete check out process. The website and app reliability is the weakest link in renting from U-Haul.

Rating:

3.0

Dropping off at an auto mechanic shop that also rents out U-Hauls seems a little sketchy. Don't like how they won't check the truck in while you are there - you just have to trust it all goes okay. Fortunately it all worked out.

Rating:

5.0

The truck was clean and work perfectly. Great service

Rating:

3.0

Truck was dirty with personnal items from last renter. Rep said the hitch was a two inch ball. It is bigger so I need to make another trip to Texas to pickup trailer. 😩

Rating:

5.0

The original reservation had lied to us and almost involved the police. This company made up for the other company faults and helped us as well as saved us money.

Rating:

5.0

It went great.

Rating:

5.0

It was far from where I stay.

Rating:

5.0

Requested a furniture dolly but it was not available at this location. Only thing disappointing

Rating:

3.0

Make it a little easier to figure out the after hours drop off process.

Rating:

2.0

Utility dolly was not provide but I was charged. Worst of all, mileage on contract when I picked up showed truck had almost 250 miles less than actual mileage on odometer. At the end I was charged for almost 300 miles of use when I used around 40 miles!!! Customers need capability to challenge mileage in app if there is discrepancy.

Rating:

5.0

Staff was professional and worked to get me on the road quickly. I will defiantly use them again

Rating:

3.0

Oil light kept coming on, windshield was very dirty, no washer fluid to clean it

Rating:

5.0

Very friendly staff

Rating:

3.0

Drop off after hours.

Rating:

4.0

Easy mobile check in and convenient location

Rating:

4.0

I DID NOT CHOOSE this location it was horrible for me to get to especially late at night. Nothing against the location, but UHAUL corp did this. I was promised a $50 credit and have not seen this as of yet.

Rating:

4.0

Terry is always busy but helpful and to the point. No time wasted here. I am sure he will fix the trailer brakes before someone is hurt.

Rating:

4.0

The location is fine, but the truck has issues. The turn signal doesn't click into place anymore, the inside windshield was dirty making it hard to drive at night and the brake pedal was blocked by a connector that bent down. I was able to bend it back out of place and make the brake safe again. A connector like that has no business being anywhere near the brake pedal. Guessing it previous customer raised their foot too high and caught that connector to bend it down. As for the site, it needs much more lighting at night.

Rating:

3.0

Self-check in and check out isn't very time efficient. Takes about 10 minutes for each to set up. Would recommend having some of it done during the time of the reservation

Rating:

5.0

The place that rented the uhauls was nice and easy to get uhaul. The Uhaul however was not in good working condition. I think it had a bad alternator. We had to jump it at least 5 times.

Rating:

3.0

Clean blankets

Rating:

5.0

Monica was a life saver! She was able to help me finish the check in process after the pick up place had closed!

Rating:

4.0

Truck was clean inside, dirty outside. At pickup almost couldn't see out the windshield.

Rating:

1.0

We did not receive the appliance dolly and the location has bad service so it was hard to get a connection to check out and get the code for our keys. We have already requested a refund.

Rating:

4.0

A little frustrating on the remote return. Camera does not work on the website it only works on the app

Rating:

3.0

When I inspected the trailer one tire had a screw in it and the other tire had metal on it it was bald and then I had to call and have them come out and loosen off thing to hold the car tire down

Rating:

5.0

None. Everything went smoothly

Rating:

4.0

Was a smooth process. Thank you guys!

Rating:

5.0

Proprietors were very polite and helpful.