Comentarios de los clientes para Manchaca Service Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Manchaca Service Center

Clasificación general:

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Mark P.
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El cliente no dejó un comentario.

Scott R.
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The truck was clean but windows dirty. This has been the case on both rentals I had over the last week. Either the windshield washer wasn't working or no fluid on this truck.

Victor C.
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Uhaul made our move from Austin, TX to Indianapolis, IN so much easier and so affordable!

Justin E.
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El cliente no dejó un comentario.

DavidLee M.
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YOU ARE CHARGING ME FOR AN EXTRA DAY WHEN I DIDNT USE IT AN EXTRA DAY. THE GUY ON THE PHONE SAID IT WAS A MISTAKE AND THAT I WOULDN'T BE CHARGED AND STILL WAS. NOW I HAVE TO WASTE MY TIME CALLING AND ARGUING TO GET BACK MY $60. NOWHERE IN THE APP DID IT SAY THAT MY DROP OFF TIME WAS 8AM. I PICKED THE SPECIFIC LOCATION BECAUSE I COULD CHOOSE THE 6PM DROP OFF TIME. I WILL NOT RECOMMEND BECAUSE OF THIS.

Matthew R.
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I took almost 45 mins to checkin through the mobile site. Long stretches would go by with cryptic messages from a virtual agent. She was clearly looking at multiple conversations at one time time not reading the history before responding. It all had a very rude and quick tone rather than trying to be helpful, as if I was trying to steal the truck and she was preventing a crime from happening.

Suzanne S.
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El cliente no dejó un comentario.

GEOFF H.
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El cliente no dejó un comentario.

Joshua W.
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El cliente no dejó un comentario.

Marc B.
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El cliente no dejó un comentario.

Sergio G.
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El cliente no dejó un comentario.

Sergio G.
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El cliente no dejó un comentario.

Lloyd H.
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El cliente no dejó un comentario.

Amanda M.
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El cliente no dejó un comentario.

Stephanie K.
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El cliente no dejó un comentario.

Randall T.
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El cliente no dejó un comentario.

Tyler C.
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El cliente no dejó un comentario.

Araceli H.
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El cliente no dejó un comentario.

Amy P.
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I have rented twice from this location. They are very friendly and the trucks are very nice and new. Easy and fast check in /check out.

liz B.
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Quick and easy, truck was clean, very happy with overall service. Thanks guys!

Robin M.
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I rented a U-Haul, two dozen furniture pads and a dolly. I also rented from U-Haul's website movers to move my items to the truck. We picked up the U-Haul as planned but no dolly nor furniture pads were inside the truck. We were never told this in advance nor advised a way to go about getting them. I am not sure how one can move items without these basic essentials. However, after speaking with U-Haul again, I was told to drive to a different U-Haul facility to pick up a dolly and furniture pads. We drove to a different facility and were told that no dolly was available. What this comes down to is not only did I not get what I ordered but was advised by U-Haul that another facility had the items, but in reality, they did not. We also had multiple issues with the moving company we were provided on U-Haul's website but I am being advised that this is not U-Haul's issue. However, I would not recommend booking the movers through U-Haul's site because there is zero accountability on U-Haul's end.

vicek T.
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El cliente no dejó un comentario.

Allan G.
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Very seamless experience

Mia W.
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N/A

Romeo G.
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El cliente no dejó un comentario.

William E.
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App had issue - requested picture of mileage and gas at pickup but didn't accept picture and didn't give ability for second try.

Gary P.
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El cliente no dejó un comentario.

Mark T.
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Drivers door was hard to latch - had to slam it shut. Also, I could not figure out how to adjust the right side mirror which was in a bad angle.

Christopher B.
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Truck dirty and sign up was annoying, but overall decent experience once I was driving vehicle. Staff quick to assist with drop off.

Carina P.
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El cliente no dejó un comentario.

Samuel W.
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El cliente no dejó un comentario.

Jayme K.
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Excellent pickp and maintained all COVID requirements!

Teresa E.
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Jeff was very kind and helpful when I picked up the UHaul

JEFFREY E.
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El cliente no dejó un comentario.

William R.
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The worker told me I had two days. But when I got email confirmation had only 24 hours, which was impossible for me. Called rental location and they said they could not change and had to call another number to correct to 48 hrs as I needed.

KERI M.
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The store was hard to see from the road. The UHaul signage was tiny so I missed it and had to drive around the block. The employees are not wearing masks and the store is super dirty. The employees were friendly and helpful. The UHaul truck seats were sticky with food debris from the prior renter, so I know they aren't wiping anything down between rentals. It was fine overall, but as a customer I would have appreciated masks and sanitizing the cab.

wando S.
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El cliente no dejó un comentario.

Donnie R.
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El cliente no dejó un comentario.

Jane C.
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El cliente no dejó un comentario.

Joshua B.
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El cliente no dejó un comentario.

Michael F.
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There really was no one to help me. The one person there, Roy, was busy with another customer and he told me to give him the keys. It really didn't seem all that professional.

Alyson H.
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El cliente no dejó un comentario.

william S.
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Not terrible. That is my rating. Not good either The online rent a truck process was nowhere near as fast as it would sound. IT took 45 min. This is after I set up my reservation Online three days before. It took 45 min after I clicked that I have arrived on-site to pick up my truck. After that wonderful experience, I sat with Live chat for a bit as they were approving my reservation. This seems like something that could have been done before I showed up. So after my 45 min wait for a got the pleasure to crawl into a truck that was clean, at least devoid of any visible trash, but smelled like a casino on a Saturday night in classic Vegas where you could still smoke your giant Cigar inside. I thought to my self IF only I could bottle this and add it my check out to explain just how bad that truck smelled. It's also Texas in the summer. Its 95 degrees, so the inside of the truck had some time to really marinate to bring that smell up to the correct level of disgusting. At this point, I haven't moved a stick of furniture, and I need a shower. The truck thankfully had COLD AC, which is a good thing, and ran well.

Eric B.
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El cliente no dejó un comentario.

Mark D.
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El cliente no dejó un comentario.

Gerald T.
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Very easy to turn in truck.

john A.
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El cliente no dejó un comentario.

ANTHONY C.
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El cliente no dejó un comentario.

ROBERT G.
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Process was quick and painless. Was in and out in a flash on pickup and drop-off.

LISA B.
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Berry was rude and combative. Our pick up time was 2. We arrived at 2:45 and the truck was not there. The truck was not there until 3:30. All of the arrangements were made online. My name as well as my husbands were on the account. For some reason Barry felt this needed to be changed. It took 30 minutes for him to complete the process allowing us to leave. We were unable to do no contact pick up due to the fact Berry was either unwilling or unable to do so. Under no circumstances would I use this location and most likely Uhaul again. We both felt his behavior was condescending, unnecessary, unreasonable and racially motivated. As a representative of your company, his behavior is a direct reflection of Uhaul's policies, beliefs and procedures.

Shariq A.
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El cliente no dejó un comentario.

ricci N.
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great service

JOE A.
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El cliente no dejó un comentario.

Charmaine N.
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I could not get logged on to check my truck out. They stepped right in and got me checked in so I could be on my way.

Wendy A.
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El cliente no dejó un comentario.

Tom K.
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Drop off was easy with no issues!

Christopher B.
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The place was fine. My issue is that it wasn't the place I reserved from. It was much further away. We also got what I think was an old truck w a really bad seat and dirt/sand on the floor.

daunte D.
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El cliente no dejó un comentario.

Pamela P.
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El cliente no dejó un comentario.

Juan S.
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They tried twice to pawn the drop off on some other location.

linda C.
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El cliente no dejó un comentario.

Toby D.
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El cliente no dejó un comentario.

timothy C.
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El cliente no dejó un comentario.

Michael F.
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This was my First experience renting a moving truck. They were professional and courteous. Everything was clearly explained, including the insurance coverage. Would use them again and recommend them to friends and family.

Rodrigo M.
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The overall experience was outstanding as I was able to self-service the whole process in less than 20 minutes. The location needs some more work to make it above average as it is behind some other business facade and hence needs better signs / ads other than the other u-haul trucks parked there.

Catherine W.
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El cliente no dejó un comentario.

Richard T.
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I looked at my invoice and there was a 14$ up charge that I didn't approve. I ask the mechanic at the shop and he said it was optional, but wouldn't take it off. They admitted to not asking and did not try to make up the difference. Total bill was 50$ and 14$ of that was stolen from me.

Dong K.
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The passenger cabin was too dusty.

Christopher T.
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El cliente no dejó un comentario.

Steven F.
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The truck was dirty (I have video proof is anyone is interested) and leaked like a sieve.

Chris W.
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The transaction was welcoming and yet down to business. I would rent here again

April J.
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I used the mobile option for my rental, however when I was returning the truck, I walked inside to comfirm the parking space for the truck. The gentleman inside said it was fine and he would complete the return paperwork for me....with a smile! Great customer service at this location!

Amy P.
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Very nice and easy.

Mackenzie J.
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Uhaul could actually have the location listed on the list of locations when selecting the location. It comes out as a red flag pin on the map and all other locations are orange flag pins.

Melanie Rose B.
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El cliente no dejó un comentario.

Justin P.
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Equipment was clean and nice. The pads I rented had a pee aroma.

Kirsten B.
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I was charged for 2 days instead of 1. Picked up at 2:45 on the 9th - called at 1:30 on the 10th and asked how much an extra hour would be - was told no charge - returned vehicle at 3:20 and was charged for another 24 hours. Have called and left a message and hopefully this will get straightened out

Brandon F.
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The keys to the truck were in the wrong lockbox, and I had to guess combinations of the other lockboxes to get my key.

Robert S.
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Barry was excellent and extremely friendly!

James C.
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El cliente no dejó un comentario.

Craig G.
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Friendly and helpful attendant. Processed my rental agreement quickly and professionally. Was not happy with the amount Uhaul charged per mile, but I signed up for it. The truck was older and the steering was sloppy.

Nicole P.
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El cliente no dejó un comentario.

Kim N.
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Very friendly and efficient service! Barry made the pickup very easy!

Sergio S.
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El cliente no dejó un comentario.

Cindy S.
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El cliente no dejó un comentario.

james S.
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The customer service at this location was excellent. The 15' box truck i wanted, was waiting for me, ready to go when I arrived. I can't think of significant ways that their service could have been improved.

David P.
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El cliente no dejó un comentario.

salcador A.
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El cliente no dejó un comentario.

Oscar F.
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Everything was fine, thanks for the use of your truck.

Saundra W.
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El cliente no dejó un comentario.

STANLEY K.
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Took a little longer to recant the dolly than I like but not bad. The dolly needed a repair but also had new straps

Jason V.
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Na

Robert F.
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I use this l oil cation almost exclusively. Well organized and accurate, and the equipment is very good.

leo G.
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El cliente no dejó un comentario.

Roger R.
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El cliente no dejó un comentario.

Andrea B.
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El cliente no dejó un comentario.

Donald R.
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El cliente no dejó un comentario.

William P.
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Again the service was friendly fast and efficient

todd B.
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El cliente no dejó un comentario.

Kurt G.
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Our unit allowed a lot of water to come in and soak our daughters clothes that were being moved to Lubbock for school. The unit needs to be serviced to make sure that water cannot get inside.

No se han enviado comentarios para esta ubicación.

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