Closing time could be extended
DORJI N
Customer Reviews for Makabayan Cargo Logistics Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was charged for equipment that wasn’t in the truck when i picked it up.
Seth GThe verification process took one fucking hour just because I use driver license from another country. The live chat agent is not helfpul!!
Miriam BThey tried to blame me for a damage i didn't do, and charged me 150 dollars for no reason.
GREGORY HNothing negative to say about this location 20/10. Excellent customer service!
GUERSCHON JExpensive
HAITHAM FLady aggressively charged me $4 for going over limit but parked the car back for me which was nice.
ALEXANDER HThe renting process was very smooth and the equipment was very clean. Very satisfied with my experience.
Brandon BEs un lugar fácil y rápido
CESAR CExcellent service
VICTORINO TSo far is good and fast to process
HAROLD AI had to do an after hours drop-off because even though I was told that these locations were open until 7 PM, this one closed at 5:30.
Anthony MGreat service
SONAM GGreat service, thank you
ANDRES MMake sure the U-Haul van is clean before renting out to someone else. App also crashed and I couldn't fully complete the drop off process. Bad experience overall
David HIts everything good
ROBINSON DIt was great tks.
JAIRO HThe information that buying gas for the truck would be cheaper than having to pay U-haul for putting gas in the tank was not clearly conveyed--at least not to me. Also, the final bill came as quite a surprise as well. A little more explanation of the "details"--like how the amount for millage is calculated, would be very helpful. Also, the suspension system on the truck we drove appears to be worn out. Even the slightest unevenness of the road made the truck bounce like an old-fashioned stagecoach! This could be potentially damaging to any glass or fragile pieces of furniture.
Oscar HDesk person insisted i be back by 2pm and then i returned there was another box truck available. She then tried to let me go back out with the truck after i busted my ass moving my friend in this arbitrary time frame. Charged me for gas when i refilled the tank before returning.
ELIZABETH GBut I must tell you that the last time I rented a truck they gave me an empty gas tank, which did not appear in the contract papers. I showed it to Daniel, the guy at the desk, and he told me that it was no problem to make the claim in the App, but the App did not work and since I had to keep working, I put the gas in, losing evidence of my claim !
RODRIGO CHighly recommended!
Fatmir BNice and easy checkin
LYMARIE BGreat kind team at location
MATTHEW TGood service and fast
SEGUNDO AThe process of renting went well. Staff was friendly and personable.
VASQUEZ CSuper easy. In and out. Mark was great. Thank you!
Tatiana CThe pick up was quick and fairly easy. The office felt a bit tight but the staff was helpful and the truck was clean and ready.
BARBARA HI know space is tight. For a novice to pull out from the spot is ok. For a novice to back in.. very difficult. I couldn't do it. Location is good because its right near a train station.
Willard KVery smooth transaction. Thanks!
CARLOS AThe initial booking didn't go well we arrived ready to get our vehicle. The instructions were not clear so had to find the box. The person I spoke to didn't put the keys in the lockbox and forgot to complete his job so had to go to another location through a phone operator what a nightmare
Scott nAlways very friendly and helpful
ALFREDO BMy experience renting from this location was smooth and everything was communicated clearly and friendly by the gentleman working. I cannot think of any aspect that could use improvement.
Christopher REXCELENT SERVICE AND CAR
JUAN FThanks for the great customer service!
ARLENE WThe experience of having to take a million cellphone pictures, including of my license, in a secluded location on a quiet street at night was not enjoyable and quite stressful. This accounts for both pickup and dropoff. Otherwise the hardware was in good condition and got the job done, but I will not be collecting and dropping off alone again from this location.
Adam DNothing to improve guys. You're the best. Your manager the asian lady was really good at customer service. I wish you guys happy halloween.
SM KEn el momento de la devolución del camión no había suficiente espacio para dejar estacionado porque otros clientes dejaron mal estacionado otros vehículos. Recomendar a los clientes en su devolución tener en cuenta de no dejar tanto espacio entre otros autos
CARLOS HThe easiest U-Haul experience I’ve ever had; a total and absolute pleasure
Dave CThe gentleman is helpful and is pleasant
ANDREW MKeep Up The Great Work.
HARRY FVery good service
DOMINIK MThe location was easy to get to via subway, and it was not crowded at all, so the pick-up process was fast. The attendant was very professional and attentive. The self-return worked well too. Recommended!
YIQING W