Customer Reviews for Majestic Lube USA
(U-Haul Neighborhood Dealer)

498 reviews

220 S 9th St   Canon City, CO 81212

(719) 269-1097

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 269-1097

220 S 9th St
Canon City, CO 81212

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Insufficient room for maneuvering.

JAMES D. 
Rating:
3.0

Gentleman at the location we're really nice and easy to chat with however the wait time was very long and the interior of the cab of the U-Haul was dirty and there was a crack in the windshield

CORAL O. 
Rating:
5.0

Nothing

gary B. 
Rating:
5.0

charging me for two extra days is bullshit.

wiliam E. 
Rating:
5.0

Customer did not leave a comment.

marina W. 
Rating:
3.0

Customer did not leave a comment.

Dave C. 
Rating:
1.0

Roof leaked in truck and ruined valuables in mothers attic. Truck can only do 50 across country. Rough ride

MICHAEL G. 
Rating:
5.0

Staff was professional and friendly. Pick up was quick and easy.

Heidi H. 
Rating:
3.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Wendy O. 
Rating:
5.0

Service person was not rude, and was very helpful in figuring out how Kalispell MT office screwed up.

LAURENCE V. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
2.0

Tight location. Can not turn around in parking lot. Dirty inside. Did not want to touch anything. Staff were goid though. Busy street hard to turn in and get out of.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
2.0

Very bad location for a truck return, no space.

JAMES RAGER C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

I didn't get a final receipt amount. But other than that. This was an awesome location. Guys were great and very helpful.

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

Kristin G. 
Rating:
4.0

Be a little more friendly.

Allyn D. 
Rating:
4.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
4.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
3.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

Delania K. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

Ordered the truck at one location but had to pick up at another. The inside was muddy and the outside was very dirty. The low tire light was on and not addressed. Had to have the truck back at noon but got there and the business was closed from 11:30 until 1:00 for lunch

Dave W. 
Rating:
5.0

Be more clear on prices

cody F. 
Rating:
4.0

I requested a 20 ft uhaul, got a 10 ft. Even though up the road at the hardware store was 2 x 20 ft uhauls. Still paid the same price as a 20 ft and got a 10ft. Very dissatisfied. Tried to call and talk to an agent, spent 25 minutes on hold. Horrible customer service and will not use uhaul again.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent customer service. Mike was kind and made me feel very at ease. He is doing a great job of representing Uhaul. Thank you!

Heidi R. 
Rating:
5.0

Customer did not leave a comment.

REBEKAH C. 
Rating:
5.0

I chose the contactless option and that was a horrible experience. It took 30 minutes. We finally had Mike in the office help us. He was terrific.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Laurence V. 
Rating:
5.0

Customer did not leave a comment.

carl C. 
Rating:
3.0

Customer did not leave a comment.

cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Laurence V. 
Rating:
3.0

When trailer was hooked up i was told that all the lights were working. As soon as i left the pickup facility i got stopped by a police officer and get a warning for the right tail light not working. I had to go to a uhaul service center in pueblo colorado where the people there where able to replace the light module and get it working again.

Jana D. 
Rating:
2.0

My issue with this check-in was the attendant stopping what he was doing with my check-in to wait on someone else who came in after me who wanted an oil change. That made my check-in take longer and was cutting into my 5 hour rental time. On a good note, they didn't have the dolly I reserved so he gave me a utility dolly for no charge.

Christina T. 
Rating:
5.0

Customer did not leave a comment.

Joen E. 
Rating:
4.0

The people were nice and I didn't have any problems.Thank you

Anthony S. 
Rating:
5.0

Great

Roger E. 
Rating:
3.0

Lower the damn prices on the trucks!

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
2.0

Rude and poor Customer Service Skills. Also, was over charged

Chase R. 
Rating:
4.0

Customer did not leave a comment.

melanie W. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL H. 
Rating:
5.0

Customer service was great

Alan P. 
Rating:
3.0

Customer did not leave a comment.

CLAUDETTE B. 
Rating:
5.0

Customer did not leave a comment.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Used it once before and will use it again soon

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

teri N. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
4.0

Customer did not leave a comment.

campbell K. 
Rating:
5.0

The gentleman that I drop the trailer off at on 9th Street we're very helpful very courtesy very polite very well-mannered outstanding customer service

rodney J. 
Rating:
1.0

This place is a joke, I asked to not be helped by the employee Michael Alexander and they sent him anyway. His wife is now harassing me online.

Michael N. 
Rating:
4.0

Customer service area needs cleaning.

Angela B. 
Rating:
3.0

Customer did not leave a comment.

dennis F. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
1.0

Absolutely the worst experience I have ever had. Customer service will not even call me back to take care of the problems they created for me.

Becky R. 
Rating:
4.0

Mike, the Man helping me pick up the trailer seemed to be having some trouble with the internet signal. In todays world it seems to me that he should not have these problems when customers are trying to pick up units. For some people time is very important. So I feel if they had more updated equipment we as customers wouldn't be inconvenienced. Terry Erdmann

TERRY E. 
Rating:
3.0

Better customer service.

Kelvin R. 
Rating:
3.0

Manager had to sweep out the back after we arrived. Cab did not appear to have been cleaned. With Covid, this is essential. I would suggest more help at this location. One person was trying to handle oil changes as well as rentals. He was pleasant, but harried.

Jean C. 
Rating:
3.0

Customer did not leave a comment.

Santiago P. 
Rating:
5.0

These guys were unbelievably accommodating! They even had a part that we needed delivered to us in very short order!

Teresa S. 
Rating:
3.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Nothing! Helpful and kind staff and had great advice! Very patient with us and our situation.

Kristen T. 
Rating:
5.0

N/A great customer service great location all around great experience.

JOSH N. 
Rating:
5.0

Customer did not leave a comment.

Art C. 
Rating:
3.0

Make sure cab of truck is clean.

Timothy C. 
Rating:
1.0

I stopped in after I was done with the 26 foot truck to see where I should park it, (they have a very small parking area). I was told where to park so I I told the guy I'd go get the truck, when I got back the guy was gone. I left the key and cotract in the drop box and kept calling the business with an answering machine full. I finally reached him late the next day and he said he hadn't looked in the drop box yet. Glad I didn't get charged for another day.

MAX B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

I really can't think of anything. I've rented there twice and had good service and no problems.

Gay C. 
Rating:
5.0

Customer did not leave a comment.

Rod S. 
Rating:
4.0

Customer did not leave a comment.

Valerie W. 
Rating:
3.0

agent needed to go to hardware store to attach auto transport before we departed

kevin and jeanni P. 
Rating:
2.0

Employee was changing oil. Dud not clean hands dufmd not review drop off charges. Only stated we would get receipt in email. Were billed for two extra days we didnt owe.

Thomas A. 
Rating:
3.0

the truck had a tire blowout after loaded, and all lugnuts were lost on highway. the repair person who came to repair the tire was most helpful and questioned driver who had released the truck for a long range trip.

kevin and jeanni P. 
Rating:
2.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

No improvements needed. Mike helped me out and explained the entire process taking away all doubt and anxiety of using a uhaul truck. Great customer service and a great guy.

Amanda M. 
Rating:
3.0

Majestic Lube was fine. U Haul reservations was terrible. They made for a terrible very bad no good move. We reserved a 26' truck weeks in advance. We called and confirmed the morning before. They called an hour later and gave our truck to someone else. They only had a 15' truck. All bad with no notice to prepare.

Richard T. 
Rating:
2.0

My truck was not ready at the appointed time. The staff member wasn't there when I arrived. There was another customer waiting before me and I didn't get the truck until 45 minutes after I was supposed to. I returned the truck at 3:30, which was within the 5 hour rental time but because of the delayed pick up time due to the employees at Majestic Lube in Canon City I was charged an extra fee for returning it 1/2 hour late. Since the pick up time was scheduled for 10:00 and I didn't get the truck until 10:45 I think the extra charge was not fair. Kathy Guenther.

Kathy G. 
Rating:
3.0

Better customer service.

Michelle L. 
Rating:
5.0

NO IMPROVEMENT NEEDED. THE WRONG DROP OFF WAS ON OUR PAPERS FOR SOME REASON AND WE RETURNED THE TRUCK TO CANON CITY, CO WHICH IS WHERE WE HAD THOUGHT IT WAS TO GO. THAT IS THE DROP OFF NEAREST US. THE GENTLEMAN AT THE MAJESTIC LUBE WAS VERY HELPFUL AND GOT THE MATTER STRAIGHTENED OUT. WE THANKED HIM FOR HIS HELP AND SAID WE WOULD RETURN WHEN NEEDING ANOTHER TRUCK.

James C. 
Rating:
5.0

That is ok

Jjose D. 
Rating:
5.0

Your man that helped me was with out a doubt helped me out with my situation like no other. He was kind and friendly and knowledgeable. I would recommend him for a raise. If I need to move ANYTHING I will use uhaul simply because of him . Keep him

patti B. 
Rating:
3.0

Uhaul moved my pickup location to a location one hour further away. I had to get a smaller truck in order to avoid the long drive. Because of that, I couldn't fit it all inside and now I have to rent another truck. Very disappointed.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
4.0

Have the trailers you advertise that you have. I reserved a small trailer and you didn't have it. Then I was told over the phone I was getting a discounted price because they didn't have the small trailer but if get a bigger one for $20. When I got there I had to pay $35. I even didn't get insurance to make it more expensive. So I was overcharged $15 feom what she said I would have had to pay. Not very happy. Love the guys at majestic lube though

Kara V. 
No reviews have been submitted for this location.

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