Customer Reviews for Main Street Storage
(U-Haul Neighborhood Dealer)

520 reviews

201 E Main St   Centralia, WA 98531

(360) 330-0639

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 330-0639

201 E Main St
Centralia, WA 98531

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I love this location. Customer service is always exceptional. On this occasion, the truck I rented smelled like a dirty cat box. I informed the woman at the desk, and she was very gracious. Thankfully, I was moving trash and not home goods, or I would have had to get another truck and experience a delay in meeting my project goals.

Teresa Murphy 
Rating:
5.0

Customer did not leave a comment.

Pamela Bodine 
Rating:
5.0

I always use this location in Lewis county. The staff is professional, pleasant, and provides thorough information.

Teresa Murphy 
Rating:
5.0

Customer did not leave a comment.

Teresa Murphy 
Rating:
5.0

Customer did not leave a comment.

Adriano Dadulo 
Rating:
4.0

Customer did not leave a comment.

Jerome Carlson 
Rating:
5.0

It was a nice experience the lady there is very nice.

Jason Robinson 
Rating:
5.0

The staff was very helpful and professional. Super easy return. Awesome location downtown and right next to an Amtrak station!

Ryan Ellis 
Rating:
5.0

Customer did not leave a comment.

pixanna walker 
Rating:
5.0

What fantastic customer service. Greatest people I have ever worked with at U-Haul.

Kendra Brown 
Rating:
5.0

Customer did not leave a comment.

Jay Mooney 
Rating:
3.0

Customer did not leave a comment.

Frederick Archbold 
Rating:
5.0

Small issue. I received the wrong truck at pick up.and it was resolved where I delivered the truck

Rhoni Abbott 
Rating:
5.0

The customer service rep was very kind and very helpful.

PATRICIA WALTERS 
Rating:
5.0

Customer did not leave a comment.

Kristi Muszik 
Rating:
5.0

You have very professional and friendly customer service.

Rich Vaughn 
Rating:
4.0

Customer did not leave a comment.

Arin Engle 
Rating:
5.0

Staff made sure the truck would be available for pick up at my preferred location. Good value for in town move.

Judy Crawford 
Rating:
4.0

Customer did not leave a comment.

Randy Nutter 
Rating:
5.0

Great place unless you have the regrettable misfortune to deal with a East Indian operator, or an operator that doubles the rate for local moves, because so many were apartment moves in town. Most of the U-haul staff are honorable, just need some PR and ethics training. Our small town in WA is great, has no problems. Seems to be big city problem.

Jon Coulter 
Rating:
5.0

Customer did not leave a comment.

GERARDO AYALA 
Rating:
5.0

The woman in the office is over the top nice; she goes above and beyond! It’s a pleasure to deal with someone who takes pride in her work! Very personable, if I could rate this from 1-10… I’d give her a 12 👍

Brian Vestal 
Rating:
5.0

Nicest people I have ever worked with. They went so far beyond what I would have expected.

Doug Brown 
Rating:
5.0

Customer did not leave a comment.

Jon Jackson 
Rating:
5.0

We bought alot of supplies from the store in chehalis Washington and the price and employees were extremely helpful and good prices .I'd recommend this store to everyone .people on the phone were super helpful also. The truck was so nice and easy to drive. We had a super good experience. Thank you!

Luther Mohney 
Rating:
5.0

Customer did not leave a comment.

Carla Smith 
Rating:
4.0

Customer did not leave a comment.

Ian Gaekwad 
Rating:
1.0

rude and condescending customer service. after being bounced between 3 uhaul pick up locations, i was directed to this one but my pick up time was an hour before the location opened. i asked to do mobile pick up, i was asked if i knew how and was never given the opportunity to respond. when she stopped attempting to speak over me, i said i know how to do mobile pick up because i’ve done it before, she responded with she doesn’t need to know about my history with it, she’s just explains it because many people don’t know. then on the day i was set to pick it up there was no mobile pick up set up for my truck so we waited an hour before we could get the keys. we were across the street and at 9:01 AM i received a call asking where we were since our time was an hour ago. she then proceeded to give an unnecessarily long winded explanation of all of the payments i had made an hour ago, asked me to purchase things i had already purchased, again, an hour ago.

Olivia Myer 
Rating:
5.0

Customer did not leave a comment.

Gabriel Solman 
Rating:
5.0

Courteous staff, quick transaction

Christopher Barron 
Rating:
5.0

The trailer was not available in Kent as the people decided not to return it. I drove 1.5 hrs (3 hrs round trip) to Centralia to pick up the only available trailer within a 100 mile radius of Federal Way. Centralia office was very nice and helpful!

Elizabeth Ray 
Rating:
5.0

After calling the morning of pick up to make sure there wasn’t a closer pick up location, I drove 45 minute to Spanaway. When we arrived there we no trucks available for us due to a wrecked truck the day prior. We were then told to go to Centralia, 52 miles away. The only good thing was the wonderful, professional woman there. Her customer service was excellent!

Tia WickGladstone 
Rating:
5.0

Can't think of a thing. Excellent customer service!

Teresa Murphy 
Rating:
5.0

They made the process fast and efficient. They were great to work with and had the truck ready to go.

Greggery Teel 
Rating:
5.0

Na

Kristina Harrison 
Rating:
1.0

It was not the locations fault. The interaction with an actual person there was great. The main problem was after hours pickup was incredibly complicated and did not go well. We had to cancel and redo the reservation multiple times. This is the second time I've had this experience. It just seems like a very difficult process that in both instances took me over an hour to get '"verified"

Jessica Armstrong 
Rating:
4.0

It’s not this location, it’s that I had to come to this location at all. My reservation was in Shelton and got cancelled on me because someone else didn’t turn the trailer in

Casey Blondin 
Rating:
3.0

Customer did not leave a comment.

Michelle Winn 
Rating:
2.0

A drug user was next to use leaning up to the building shooting up while we were dropping off our truck. I would not recommend going here alone, let alone at night.

Walter Austin 
Rating:
1.0

When I picked up the truck in Centralia the lady was very rude and charged my card before verification of the amount. Upon looking at the receipt, I noticed that the price and mileage had changed. She was not handling the issue of the bill very well and told me that she doesn't have to give me the truck if she chooses to. When I researched the requirements for towing my car I was told by uhaul that I only need to use the single axle tow behind. Upon calling my car dealership they told me it would destroy it because it's a hybrid. So I decided to use the 2 axle tow bed instead and had to drive out of my way to pick it up. I also verified that this trailer would work by uhaul. When I tried to load the car, I discovered that there was no way I could get it on the trailer without damaging or removing my bumper area. I looked up any and all information regarding the proper use of this and any additional tips... they did not work and uhaul HAS NEVER LOADED THIS CAR BEFORE! Otherwise they would have had the same problem as I did. Now I had to return another tow trailer and add more mileage to my trip, not to mention, the frustration and time it took(2+ hrs). The uhaul customer service lady on the phone was super helpful and took care of all my needs.

JONATHAN RHODES 
Rating:
5.0

Your service and patience in our difficult move is truly appreciated.

kate mcwiggins 
Rating:
5.0

Very helpful and friendly young lady at the counter.

David Spector 
Rating:
5.0

Customer did not leave a comment.

Eli Miller 
Rating:
5.0

Customer did not leave a comment.

Loren Hankins 
Rating:
5.0

Customer did not leave a comment.

LUIS GARCIA 
Rating:
5.0

Customer did not leave a comment.

Betty Kothe 
Rating:
5.0

Customer did not leave a comment.

Michelle Schilling 
Rating:
5.0

Customer did not leave a comment.

charles abert 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY TVEIT 
Rating:
5.0

Timely and pleasant experience

Teresa Murphy 
Rating:
4.0

Customer did not leave a comment.

HERB SUMNER 
Rating:
3.0

I only drove 5 miles but was charged 3 gallons of gas. I think I was over charged for gas

Ida COTA 
Rating:
2.0

The truck wasn't as clean as I expected it to be, but the worst part was the running condition of the truck it ran pretty rough and sounded pretty rough let me concerned every mile of my trip whether or not it was going to break down or something very stressful

GWENDOLYN CAROL HARPER 
Rating:
5.0

Customer did not leave a comment.

Russell Thompson 
Rating:
5.0

On short notice rental the car trailer was dirty. I cleaned up the trailer and all went Great. Thank you so much. Edward Miller

Edward Miller 
Rating:
5.0

Very nice, easy and friendly

MICHELLE IVIE 
Rating:
3.0

No comments

JOSE GUTIERREZ RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

RICHARD MALCOLM 
Rating:
5.0

The gal working there was super helpful, sharp and on the ball with everything.

Ian Erickson 
Rating:
3.0

Customer did not leave a comment.

Dempsey Wheelock 
Rating:
3.0

The location was fine but my mobile pick-up experience was an absolute NIGHTMARE!!! Took 45 freaking minutes to pick up my truck after hours, when the U-Haul rep told me it was easy to do and would only take a few minutes. I even called U-Haul for assistance 3 times during my attempt to pick up via mobile process. HORRIBLE, HORRIBLE, HORRIBLE!!! Do NOT do this pick-up method (unfortunately I had to because I couldn’t get to location to pick up before they closed).

Ranae Krajewski 
Rating:
5.0

Customer did not leave a comment.

Daniel Wildhaber 
Rating:
5.0

Customer did not leave a comment.

daniel Escober 
Rating:
5.0

Customer did not leave a comment.

SUSAN ALEXANDER 
Rating:
4.0

It was just fine and where I always go if I need a U-Haul so no improvement needed.

ANITA JOYCE BARNES 
Rating:
3.0

I was told I could drop off vehicle in Issaquah. I was told there were multiple locations to do this. I went to an Issaquah location only to find there weren't any drop off sites in Issaquah, that I would have to drive to Renton to drop it off. Had the customer service person verified this when I picked up in Centralia, it would have not cost me time, my daughter time, frustration in locating a new location and in general setting back an entire day of "must get done" items to a chaotic mess. In general everyone was polite and nice. The information was incorrect, the effort to make certain I could drop off a truck was all it would have taken to not disrupt several people's day and events supposed to take place during the day. This was a poor experience, a frustrating experience, and it did not have to be this way. One phone call would have allowed me to not miss multiple places in a domino effect.

DEIDRE WATT 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY THAYER 
Rating:
5.0

Customer did not leave a comment.

Nora Gonzales 
Rating:
5.0

It's hard to improve perfection!

Richards Knolls 
Rating:
3.0

Customer did not leave a comment.

Chloe Eng 
Rating:
5.0

Customer did not leave a comment.

Walter Stokman 
Rating:
5.0

Lovely person very helpful at the desk!

DONNA SAWYER 
Rating:
5.0

Customer did not leave a comment.

Malcom Waddy 
Rating:
2.0

The truck didn't have cruise control and the transmission was going out I had it was ram in high RP gs for a long time I had to stop every 200 miles to spend $80 in gas it was ridiculous it should have been checked out for the long trip drive from Centralia Washington to Benson Arizona very disappointed in the quality of the truck and the quality of the business with everything

Lisa Friedly 
Rating:
5.0

excellent service

KAREN WHITTEN 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NYMAN 
Rating:
4.0

The staff is very friendly and helpful the place was clean and inviting

Cynthia Browne 
Rating:
5.0

Customer did not leave a comment.

candle kaltenbech 
Rating:
5.0

Lady at the storage facility was very nice and very helpful.

JAMIE HOYT 
Rating:
5.0

Keep on Keeping on.

Ricardo Barrientes 
Rating:
5.0

Employee(manager?) at this location was extremely helpful, pleasant and friendly. It was so nice having some like that help me during this day and age of the self service and non existent service one finds in most businesses. I will be going to this location from now on.

ROBERT THOMAS HOLT 
Rating:
5.0

Everything was great, experience was stress-free, will use this particular location if ever needed again.

Wendi Colebrissi 
Rating:
5.0

Customer did not leave a comment.

ELISE NIKETA 
Rating:
5.0

Equipment was ready when we arrived. U Haul associate was courteous. We where in and on our way in a short period of time. I would definitely recommend Main Street Storage for any moving needs.

MICHAEL DENNIS NEWBERRY 
Rating:
5.0

This was my first time renting a u haul and it was a Good experience. I have just one complaint, but it's for The people who built the truck. They need to have a Way to move the mirrors from the inside of the truck That is a safety issue.

STACEY LEIGH RICHARDSON 
Rating:
5.0

Courteous service, prompt service

Kathryn Oneita 
Rating:
5.0

Customer did not leave a comment.

Nicholas Wells 
Rating:
5.0

Customer did not leave a comment.

Richard Davis 
Rating:
4.0

Customer did not leave a comment.

Susan Bradshaw 
Rating:
3.0

Customer did not leave a comment.

Brian Thimmig 
Rating:
5.0

Customer did not leave a comment.

Kathryn Oneita 
Rating:
3.0

Vehicle wasn't serviced (window washing fluid was empty, oil sensors were messaging that the oil was 0% serviceable, cable running down back of door to assist opening and closing was not secured. ) When I delivered the truck the receiver stated that they were filling a complaint against the storage unit that released the truck in that condition. I was glad I noticed these items before I left the facility. The truck was not a year old and had only 9,000 miles yet not maintained...

JOHN VANTREASE 
Rating:
5.0

Customer did not leave a comment.

Darcy Thaden 
Rating:
5.0

Nice and friendly service.

randy ames 
Rating:
3.0

This place was closed when I dropped off the truck

Ronald Mathews 
Rating:
5.0

Very courteous and personable staff

David Geyer 
Rating:
5.0

Customer did not leave a comment.

Richard Meredith 
Rating:
5.0

Customer did not leave a comment.

Garrison Becker 
Rating:
4.0

Was not happy with the truck. I made the reservation back in March for this truck and told them I needed a bench seat because their were 3 adults. I get there and I had to get one with 2 bucket seats and a very small middle seat. Going 1400 miles like that was not very comfortable. My sister and I traded off seating there but we still ended up with back aches and very swollen feet. Also the tranny sounded like it was ready to quit at any time and I had to have someone shut the passenger door rom outside because it wouldn't shut completely. Other than that is was fine.

DELINDA PANCIERA 
Rating:
3.0

Customer did not leave a comment.

GARRY LIENHARD 
No reviews have been submitted for this location.

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