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Couldn't get to check in ... there was no representative to help check in .... the location was in a remote area which cost us extra for milage and time . cost me almost half the time I had the rental for .... ended up having to borrow a truck fm someone I knew and finish the move ..... HORRIBLE EXPERIENCE !!!!!!!!!
We did not drop the vehicle off at this location. We did however drop it off in Alvinston Ontario which was helpful and professional.
Absolutely Nothing a great experience and friendly staff
Some of the equipment was blocked in
Business was closed, dropped keys in key return. Didn't see anyone.
Very friendly customer service here.
Back of truck was dirty/had to be swept out before we could put things in. Tires were almost bald!!!
Improved availability of additional products/supplies (ie. blankets, bags etc.)
Great job
I would like for someone to review my bill please or call me. Shortly after picking up the machine we noticed that there was no heat coming in the cab we drove 600 km like this in cold temperatures. Called the rental vendor and told them about it and nothing was done to improve our rental. Drove back 600 km in same machine because no one helped exchange or fix the machine nearly froze to death in minus 20 celcious. I think for the discomfort of this machine and the non service to be fair to me as a customer all km charge should be dropped or refunded now. I expected someone to call me and tell me that this is done. If not I will be bringing this further not good enough in my mind to have machines to rent with no better service then this. My cell number is 7099277027 I expect a call and a refund nothing less.
No recommendations all was excellent
Couldn't rent any blankets should have more To rent
The trailer leaked at the back door so water got on the contents, luckily nothing was destroyed. I was not happy with U-Haul becasue I stopped at all toll booths in all states but in the end was charged for 2 extra tolls, when I contatced the service department they did little to help only sent a link for the state that the toll came from.
I ordered a 6x12 trailer. This is my 4th time booking U-Haul trailers all across Canada and not once has the trailer, moving truck or auto trailer that I had booked been available. I had to do two trips with a 5x8 trailer to move everything at 5.5 hours each way. That's a lot of extra gas and inconvenience for the customer.
The service was excellent!!
better signage location good
The size trailer I reserved and was guaranteed was not available
Excellent location but there was wet blankets left in the back of the rental truck from the previous renter.
Not much was great
I needed a 26ft truck and it was guaranteed at the time of booking (From another dealer, not the pick-up dealer). I was provided with a smaller truck and trailer which as suspected wasn't enough to complete the move........The pick-up dealer was GREAT....U-Haul Reservation....not so much!!
Excellent Service
very friendly and helpful staff
Lady at the front desk was EXCELLENT!!!!
Very friendly and helpful; great service overall.
Was not there long enough to comment.
Truck ran hot on return to Pasadena and Air conditioner failed to work.
look over your equipment before renting it out
More selection at this location
Your website's reservation process needs an overhaul. It was allowing to reserve vehicles that were not available. Only after a rep called me to fix it. It needs work.
The rental was far too expensive. Over $500.00 for a 6 by 12 for less than 48 hrs. I understand it was the drop off charge however it was far too much. I have rented from u haul many times in the past and have paid far less however your drop off price this time was outrageous and I will not rent again.This is nothing short of costumer gouging. When we inquired about rental prices we were not informed that had I rented in Pasadena and drove to St John's, and return it would have saved more than half the cost rather than rent in St John's, and drop off in Pasadena. This info should have been provided up front.
Service was great for my move but unfortunately when the contract states that their trucks were water resistant and not water proof it had me confused. Shouldnt it be waterproof anyway? Needless to say the 20 ft truck i rented leaked but not serious but still its the principal. Also they say there is a 25 dollar fee if its not cleaned out but the truck I received I swept out myself before I could put my stuff in there hence the four stars. All in all though the service was pretty good.
Having a roll up jack on the trailers would be handy for hooking up and disconnecting to and from the truck.
No one meets you there, the agent I called didn't even know I was suppose to drop off the trailer there. wanted me to bring it to a location that is now closed, I knew that and she never even knew it.
no comments, the truck was great, smooth drive. if I ever need this service again, I know who to call, thankyou, Bernetta Mullen
Very cooperative and accommodating. Tks.
Install a jack to the 6 × 12 trailer to make it easier to separate from the ball.
Nothing. My experience was A1. I'm not sure how it could be improved on
Great, friendly, courteous customer service. The staff at this location went above and beyond to ensure the customer needs are satisfied; first class operation. I would recommend this location to friends and family in the future.
There is no drop off location on the northern peninsula so I had to return it early. I probably will not be able to use it again for this reason
NOTHING
Friendly service
What can we do to improve for the next customer? Nothing...the staff were very friendly, courteous and answered all my questions. A perfect experience.
No improvement needed, people excellent service top notch.
I got over charge. They agreed to refund part of the charges. Now after 3 weeks and I still didn't receive it. The payment process it very confusing. No paper work was done. I never agree to purchase insurance but still got charge for. I picked up the truck on Sat evening returned it on Mon morning. They said they will only one day. But ended up I got charge for two days.
Make sure someone is on location to receive returns. Make sure equipment reserved is available; I had to take a substitute.
