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Brandon D.
Customer Reviews for Main Street Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Well the check in was very complicated and it seemed I just couldn't get the right help. The truck itself was fine but once I got in it and opened the cup holder it had coffee spilled all over it. Luckily I explained this to the guy at drop off and he believed me and understood. Furthermore, while online check in is nice, I think there should always be a human there from reasonable hours even on Saturday's and sundays if there are bookings.
Matthew S.The headlight on driver side needs to be replaced.
Deborah R.Pre ordered dolly and blankets were not included in the truck, but I was still charged
Sheldon J.Customer service at this location is great. Best experience I've ever had with a U-Haul dealer. I will definitely chose this location again.
dean P.Remove 25$ fee for returning an un clean truck. It's insulting to have a warning about a fee when the truck I picked up was a dirt pit.
Robert N.Fantastic service! The Pasadena U-Haul location is by far the best U-Haul location I have rented from.
zach R.Keep being kind
Austin T.Great customer service! Thanks
STEPHEN PETER M.****Excellent service**** I noticed some of the wipers on trucks don't clean properly and had to stop couple times to check them cause it was hard to see.
JONATHAN ELVIS E D.The inside of the Uhaul was filthy. Wasn't cleaned before my pick up. This is so important as a first impression, but also due to covid it would've been nice to see that the company went the extra mile. I had to stop at the gas station to buy wipes to clean it myself. I also ordered 12 blankets with the truck and never received them.
Renee B.Nothing great experience
SANDRA ANN W.Ensure all products are available. I requested a furniture dollie and there was neither one available at this location
JENNIFER D G.Our rental agreement was to pickup the truck from Corner Brook location and we checked and she said it will be back around 2. So I bought a boat and I asked the previous owner to drop it there so I can tow it from there. But the truck was dropped to Pasadena location which is 35km away, so have to drive there get the car and come back get the bait from the original location and we called uhaul and the only help we got was extra 60 km free. But what about the time, gas and even the effort. That was not the plan I wasted extra 2 hours because of that and I have to drive back another 4 hours. It was unacceptable at all but unfortunately we didn't have much choices at that time and I have to accept that but it was horrible.
MASIS N.Tina had all bases covered. Great experience!
Christopher Sean D.Make sure your trucks are stocked with the proper equipment and clean the interior of the cab after every rental. There was a big slime stain or something on the seat of the truck we rented and there were no doilies even though we rented two!! Very stressful moving a 4 bedroom house with no dolly. The dealer didn't even tell us they didn't have any and the shop was closed when we went to pick up are truck. But other then that we got her done.
Anna S.Quick and easy, no hassels.
William G.I just dropped off after hours, so I didn't interact with anyone
Jason L.Everything was good.
Darren W.Couldn't get to check in ... there was no representative to help check in .... the location was in a remote area which cost us extra for milage and time . cost me almost half the time I had the rental for .... ended up having to borrow a truck fm someone I knew and finish the move ..... HORRIBLE EXPERIENCE !!!!!!!!!
Greg S.We did not drop the vehicle off at this location. We did however drop it off in Alvinston Ontario which was helpful and professional.
Kyle S.Absolutely Nothing a great experience and friendly staff
Margaret S.Some of the equipment was blocked in
David C.Business was closed, dropped keys in key return. Didn't see anyone.
John H.Very friendly customer service here.
Jim D.Back of truck was dirty/had to be swept out before we could put things in. Tires were almost bald!!!
karen H.Improved availability of additional products/supplies (ie. blankets, bags etc.)
Kathleen M.Great job
Bruce A.I would like for someone to review my bill please or call me. Shortly after picking up the machine we noticed that there was no heat coming in the cab we drove 600 km like this in cold temperatures. Called the rental vendor and told them about it and nothing was done to improve our rental. Drove back 600 km in same machine because no one helped exchange or fix the machine nearly froze to death in minus 20 celcious. I think for the discomfort of this machine and the non service to be fair to me as a customer all km charge should be dropped or refunded now. I expected someone to call me and tell me that this is done. If not I will be bringing this further not good enough in my mind to have machines to rent with no better service then this. My cell number is 7099277027 I expect a call and a refund nothing less.
Chad L.No recommendations all was excellent
Michael M.Couldn't rent any blankets should have more To rent
Kevin Y.The trailer leaked at the back door so water got on the contents, luckily nothing was destroyed. I was not happy with U-Haul becasue I stopped at all toll booths in all states but in the end was charged for 2 extra tolls, when I contatced the service department they did little to help only sent a link for the state that the toll came from.
Hubert B.I ordered a 6x12 trailer. This is my 4th time booking U-Haul trailers all across Canada and not once has the trailer, moving truck or auto trailer that I had booked been available. I had to do two trips with a 5x8 trailer to move everything at 5.5 hours each way. That's a lot of extra gas and inconvenience for the customer.
KYLE P.The service was excellent!!
natasha L.better signage location good
Tony M.The size trailer I reserved and was guaranteed was not available
Jason P.Excellent location but there was wet blankets left in the back of the rental truck from the previous renter.
Robert C.Not much was great
cory B.I needed a 26ft truck and it was guaranteed at the time of booking (From another dealer, not the pick-up dealer). I was provided with a smaller truck and trailer which as suspected wasn't enough to complete the move........The pick-up dealer was GREAT....U-Haul Reservation....not so much!!
MICHAEL G.Excellent Service
Lindburgh W.very friendly and helpful staff
Rick B.Lady at the front desk was EXCELLENT!!!!
Eric A.