Customer Reviews for Main Guys Auto & Tire Repair
(U-Haul Neighborhood Dealer)

389 reviews

960 75th St   Downers Grove, IL 60516

(630) 985-4611

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(630) 985-4611

960 75th St
Downers Grove, IL 60516

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

gary martinelli 
Rating:
1.0

This location is a rip off. They gave me a truck right below the half tank and I returned the same way but they still charged me for 3 gallons of gas. Never rent from this location.

Ashish Mehta 
Rating:
3.0

Please place purchased dolly’s in truck as the website said you would. Had to drive back to location to pick up dolly. I should get a discount or something!

Kyle Wallace 
Rating:
3.0

Positive vibes

Helena Jordan 
Rating:
4.0

Passenger side window was broken and not adjusting which made changing lanes hard.

Colleen Schuldt 
Rating:
5.0

Customer did not leave a comment.

Sarah Arnold 
Rating:
4.0

It would have been nice to have a sign that indicated where to drop my key. Otherwise, went fine.

Gina Holechko 
Rating:
5.0

Customer did not leave a comment.

Sarunas Zubrickas 
Rating:
5.0

Customer did not leave a comment.

Anand Mehta 
Rating:
5.0

The employee on the front desk who helped me was very friendly and nice. Will definitely go back when I need another rental.

Percival Manansala 
Rating:
5.0

Friendly prompt service. Will be back!

John GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Paul Schmerold 
Rating:
1.0

The truck was covered with snow and I had to clean the windshield myself. I asked for the trolly and it was not provided (I realized it when I got to my place. I was fixated to cleaning the snow and so much focus was on enabling the truck to be drivable and it was too late to head back to this location to pick it up). I was charged for the item that I did not received. My first time using U-haul and I can't believe how bad the experience was.

Peco Myint 
Rating:
5.0

Associate Santa, was great! She was friendly, courteous, and professional. I needed to make a change in my pickup day, due to an emergency, and there was no problem. Santa, made the changes and everything was perfect. Their location did not have any moving pads. So, she made arrangements, so I could pick them up the day before I needed the trailer, at another location. That location was within two blocks of where I live. Highly recommend!

Thomas M Grange 
Rating:
5.0

I had ordered a set of 12 furniture pads. When I got there, I was told that they didn’t have those. I had also ordered a dolley. I was told they didn’t think they had one. Thankfully, they found one.

CHARLA RUSSELL 
Rating:
2.0

Gas tank half empty, unexpected charges, super small/tight parking lot, lengthy check in and out process.

Lisa Convalle 
Rating:
5.0

Customer did not leave a comment.

Nitin Shettigar 
Rating:
5.0

Customer did not leave a comment.

RANDY BROWN 
Rating:
3.0

The truck is too old. The steering was loose and wobbly. Not sure about using it for anything more than local moving. I think the truck has its original set of wiper blades…. Hard and dried out. Tires worn too much for any long-haul. Location was convenient to me. Staff was quick and friendly.

Jim Myczek 
Rating:
5.0

Customer did not leave a comment.

Jayme Molinari 
Rating:
5.0

Customer did not leave a comment.

Kiersten Liss 
Rating:
5.0

Nothing. Every was excellent and Santa is a wonderful employee!!!

LARRY Masek 
Rating:
5.0

Customer did not leave a comment.

Xiaoben Zhang 
Rating:
3.0

Seems like they were a bit disorganized. When I returned the truck there was no place to park it. Broken down cars and equipment seemed to be spewed about the property. Truck smelled like BO when I opened it. Seat cover was falling off. Driver side mirror loose and kept folding in during driving. Truck only had 1/4 tank gas so I had to go put some in.

Robert Hroma 
Rating:
5.0

Well maintained equipment and super friends and help staff

Cynthia Romanowski 
Rating:
5.0

Customer did not leave a comment.

ROSAURO TERRADO 
Rating:
1.0

Billing issues, falsified amount of gas in the vehicle, when I brought it to their attention the said they would correct it but billed me for it anyway.

William Huber 
Rating:
3.0

Customer did not leave a comment.

Carly Walker 
Rating:
5.0

the lady,was really helpful and ,clearly information,100%. satisfied

victor candia 
Rating:
3.0

Service was good but after returning the vehicle, I was charged an additional $12.65 for gas. When I picked up the truck the gas gage was under half filled. I drove the truck 44 miles and put 8 gallons of gas in the tank. The gage read a fraction over half filled ,but I still was charged $6.325 a gallon times 2 for gas. Very unscrupulous practice.

Stephen Hillstrom 
Rating:
5.0

Customer did not leave a comment.

ERIC CENTRONE 
Rating:
5.0

Customer did not leave a comment.

Stephen Hillstrom 
Rating:
5.0

Customer did not leave a comment.

Steve Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alok Shivaji Rao Chavan 
Rating:
1.0

They rented us a trailer which I had reserved but because their system was down the morning of our rental pick up day somehow they rented us the wrong trailer, a trailer that was supposed to be used by anothercustomer to return in another state. We learned about this error because someone from tje Uhaul Downers Grove called us an hour after we began filling up our trailer with furniture to ask us to bring the trailer back to the rentallocation so that they could give us the correct rental. I told them no way because we were on a strict time schedule bc the condo association approved a 2 hour window for us to load up our furniture for our move and that we couldn't stop working to bring our mostly full of furniture trailer back to the rental location. The girl on the phone talked to me very rudely and said: " we did you a favor by renting it to you because our systems were down, you need to bring it back". I said that their error isn't a favor to us, that we are paying customers and it was their error to rent us the wrong trailer and that we absolutely cannot stop our moving process to return it to you. " Then the girl on the uhaul line HUNG UP on me.! I have never experienced such attitude and unbuisness-like behavior from any business before. How can a business make an error and then tell a paying customer that they did us a favor by renting it us while their system was down? We gave them our credit card info and were paying customers. And to hang up on a customer to shoe their disapproval of my saying no to them is just rude and I would never do business with this Uhaul location ever again.

Lina Jameikis 
Rating:
5.0

Customer did not leave a comment.

Gerald Szymonik 
Rating:
4.0

Customer did not leave a comment.

Margaret Belluomini 
Rating:
4.0

Customer did not leave a comment.

robert hroma 
Rating:
5.0

Very friendly service, thank you.

ANDREW FAULKNER 
Rating:
5.0

Customer did not leave a comment.

John Connel 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO AYALA 
Rating:
5.0

Great service and solid equipment. Very easy to check in and check out. Would absolutely rent their again.

Thomas North 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bretwisch 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA SIMMONS 
Rating:
5.0

Customer did not leave a comment.

David Gallagher 
Rating:
5.0

Customer did not leave a comment.

Michael Bercek 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRONKE 
Rating:
5.0

Customer did not leave a comment.

Juan Legaspi 
Rating:
5.0

Customer did not leave a comment.

Ken Tyrolt 
Rating:
5.0

Customer did not leave a comment.

Jude Costanzo 
Rating:
5.0

Nothing. Everything was great.

Lauren Linn 
Rating:
5.0

Customer did not leave a comment.

LaTonya Manning 
Rating:
5.0

Customer did not leave a comment.

Grzegorz Wojdyla 
Rating:
5.0

Awesome

Anthony Antiporek 
Rating:
5.0

The lady that worked with me was a little dyamo!!

Cynthia Romanowski 
Rating:
5.0

Both pickup and drop off went very smoothly.

al smuda 
Rating:
5.0

Customer did not leave a comment.

LOSSIE LAWSON 
Rating:
3.0

Customer did not leave a comment.

COURTNEY RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

mike mendito 
Rating:
5.0

Customer did not leave a comment.

Gordana Ijacic 
Rating:
4.0

The app did not work very well. It took me a long time to get the correct year of my birthdate. It kept on inputting the year 2023. I got frustrated and ginnalh it worked. I had some difficulty with the lock box not opening to obtain THe keys. I also did not like the second phone number needed to obtain the truck.

Ernest Monaco 
Rating:
2.0

They did not check in my U-haul for two days and I had to call U-Haul to get them to finally check it in.

Hannah Degner 
Rating:
2.0

Truck took about 10 times to start

Shiovhan Boykin 
Rating:
1.0

Next time when you give the car with a half tank, don t charge me for a full tank. I won t recommend ever this services to anyone. Below 0

Andrei Daniel Ariton 
Rating:
5.0

Customer did not leave a comment.

Daniel Blaum 
Rating:
5.0

Super easy! The woman at the desk was great. We dropped off, and left. No questions asked.

Nicole Kassien 
Rating:
4.0

Customer did not leave a comment.

Heather Winters 
Rating:
5.0

Customer did not leave a comment.

BILL WASZAK 
Rating:
5.0

Always a great experience!

BEVAN KENNETH 
Rating:
5.0

Super Friendly staff, clean and well maintained equipment. Will rent from them again.

GARRETT SODERLUND 
Rating:
5.0

Very professional and friendly

Kurt Nusbaum 
Rating:
5.0

Santa and Ed were friendly, professional, and very helpful.

KAREN DORIA 
Rating:
5.0

Thank you for your great customer service and awesome support. Out of all the years and states I have used Uhaul, your location is the best experience I have ever had. Please give them a raise! I felt safe and was treated to the best service that was quick and knowledgeable. Please assist them in entering the AAA and Military discounts to one button on their system and your website for quotes. Happy Holidays!

Rhea Chiong 
Rating:
5.0

Customer did not leave a comment.

BEVAN KENNETH 
Rating:
5.0

I don't understand the milage vs gas used . I did enjoy the rep who was well informed and very pleasant. . This location's honestly vs previous uhauls I used in the past 3 months were dishonest and rude .

Barbara Ammons 
Rating:
5.0

Nice family ran business, dependable

Andy Brown 
Rating:
3.0

better positioning of equipment .

Sheldon Berry 
Rating:
3.0

Is there other facility in other locations.

JOY HARRISON 
Rating:
5.0

Customer did not leave a comment.

ULYSSES SARMAGO 
Rating:
4.0

Customer did not leave a comment.

DAVID NADOLSKI 
Rating:
5.0

Easy fast transaction, out on the road QUICKLY.

JOHN FORT 
Rating:
5.0

Customer did not leave a comment.

Christina Nedved 
Rating:
4.0

Customer did not leave a comment.

ALAN KING 
Rating:
3.0

Trailer exterior was very neat up and not all the lights worked

KYLE CLIFTON 
Rating:
3.0

The online checkout did not work. I could not get the geo-tracking to work! When I scanned the ocr code, the website URL was not valid. I have to call the location the next day to get checkout.

Bill Gaston 
Rating:
3.0

They just told us where to park the trailer and went back inside. I asked for a receipt and they said once they got around to scanning the trailer in I would get an email receipt.

Renee Neer 
Rating:
5.0

Good service

JUAN CARLOS 
Rating:
5.0

Customer did not leave a comment.

Tyree Allen 
Rating:
5.0

Everything with check in and the truck went great. Just had trouble with after hour mobile drop off. Website was asking for a bar code on the side of the black boxes, but nothing was there. I found a bar code on the truck itself and that seemed to work.

William Rehling 
Rating:
5.0

Customer did not leave a comment.

pete gerardi 
Rating:
5.0

Customer did not leave a comment.

Brian Dunneback 
Rating:
5.0

I will only be using this group as my preferred rental location. Professional quick and focused on the customer!

KEVIN PRICE 
Rating:
5.0

The service was excellent thank you

habib bandzou 
Rating:
5.0

Great professional work awesome job

Pimpfunta Story 
Rating:
5.0

Main Guys have always been reliable, this U-Haul experience is no exception. Santa was welcoming and attentive, and very accommodating. Excellent Job!

JAMES EGGERT 
Rating:
1.0

Don't overcharge people. We filled the tank to the expected amount and still got charge for gas. Waited on hold with customer service for 4 hours today with no answer. Also, got sent to a further away location that added 20 miles to our trip. We were told that we could get a refund for the extra miles. But, no answer for the customer service number so, no refund. The cost was $50 more because of these problems and that is unacceptable.

Eric Pfeiffer 
Rating:
5.0

Great check in/out best out of the last three or four rentals I’ve had

KEVIN PRICE 
Rating:
5.0

Customer did not leave a comment.

Dan Slisz 
Rating:
5.0

nothing to improve and we will rent from this location again.

Alice Rasutis 
Rating:
5.0

Customer did not leave a comment.

Ethan Kirk 
No reviews have been submitted for this location.

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