I probably passed several uhaul locations in order to get to the pickup location. Why was I sent on a 1 hour drive to pick up the one way rental when there were so many close convenient locations available?DONALD M.
Customer Reviews for Main Guys Auto & Tire Repair
(Distribuidor de U-Haul del vecindario)
Downers Grove, IL 60516
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8:30 a. m. - 4 p. m.
- Vie.: 8:30 a. m. - 4:30 p. m.
- Sáb.: 8:30 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RAHNIKA J.
The staff at Main Guys were the best I'd ever dealt with. I've made a dozen moves across the country and they were the best by far.Robert H.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.Peter P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Dina A.
I filled up gas more than I was supposed to. Later I was charged for fuel fee $30 and gas $21. It was cheating.YUSRI H.
Very fast and very friendlyâ€¦ thank uLATRISSE E.
Easy process, no issues.Daniel Q.
Ordered from Main guys.Then received mess to go somewhere else. Called Main guys which is closer to home and still had trailer needed. Why would U-Haul have customers go somewhere else other than ordered? Very confusing and panic the day neededGULLIKSEN J.
Fuel tank was found on 1/4 tank. Would be better to be on Full tank....instead of potentially relying on customer to fill up twice....STEVEN M O.
El cliente no dejó un comentario.Susan W.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Evita W.
The accommodation was very good thank yousharon D.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Emmanuel M.
Key for truck was not in the lock box for mobile pick up. Had to wait 30mins for the key after walking inside.Mitchell M.
El cliente no dejó un comentario.Andrew A.
El cliente no dejó un comentario.Dave R.
Took forever to pick the equipment up. Waited to be taken care ofAdam M.
Complimentary snacksSHAKUUR K.
The exterior of the truck had numerous"x" markings on it because of all the damage. The cab wasn't wiped down either. A person named "Santa" checked the truck out and saw the overall condition. Upon return, a female named "Edith" checked the truck back in. I told her that I wanted to make sure everything was good before I left, because I didn't want any issues after I left. She told me she wasn't going to check the vehicle in at the moment and I'll get an emailed receipt. I told her I wanted to have it checked in before I left. She told me to have a seat. After I waited for awhile, she finally went out to the truck. I stood there as she walked around the truck. "Edith" said it was "Ok." I said ok and left. Later, I checked my email and there was a "cleaning fee" for $25! I immediately called back to the rental shop and asked to speak to "Edith" about this. The person said she wasn't there and she would give the message. After she didn't call me back. I went back to the shop. "Edith" was sitting there and I asked her to remove the charge. She said she wouldn't because it was "dirty." I told her it wasn't and it was brought back in the same condition as it was when I got it. She began talking over me and I said, "that's the very reason I stayed for the return because I told you I didn't want any issues." She smirked, shrugged her shoulders and said "well, you can call Uhaul to argue with them about it." I told her I would because that wasn't right for her to SNEAK in a "cleaning fee" on me after I left and she said it was "Ok." This is UNACCEPTABLE and VERY UNPROFESSIONAL behavior for someone to represent the Uhaul company name! I've spent thousands of dollars with Uhaul over the years and NEVER encountered this POOR treatment! My account needs to be refunded and this "Edith" needs to be reprimanded.Darice V.
Truck was ready for us when we got there Price was very reasonable. Truck was is good mechanical condition. No issues at all!Roger W.
Appreciated that I was given a call about a change in pickup time early in enough time . Personnel was friendly and the Uhaul truck was gassed up and clean when I arrived to pick it up an hr.later than scheduled.Debra W.
El cliente no dejó un comentario.CJ R.
Great people there Professionals and knowledgeable Kind and respectfulLeopoldo A.
El cliente no dejó un comentario.Jianguo W.
They overstated the amount of gas in the truckDaniel W.
Had a 24/7 pickup for 7 am but the truck was blocked in and I had to wait till after 8 for them to open up and move the truck that blocked me in. I had one shot to pick up toys for a toy drive at 8 am and the local fire department was waiting at the warehouse to help load the truck. Luckily they were willing to wait until I finally arrived. Not a happy camperâ€¦..Christopher B.
El cliente no dejó un comentario.JONATHAN T.
El cliente no dejó un comentario.AMY T.
While the staff seemed friendly, the truck we rented was so so maintained. What really made us mad was being charge for miles we didn't drive. We drove less than 70 miles and yet were charged as if we drove 182. We returned the gas at the same level we received it: half-full. Yet we were charged for gasoline. I will not recommend this rental place to anyone!Wilson M.
The place was clean neat and orderly. The staff was so professional. They answered all of my questions. And I Will use this location for my hauling again ..Cassandra P.
El cliente no dejó un comentario.Veronica S.
The Truck was dirty and very old. I drove it home (2miles) and the engine was ticking. I checked the oil and it was 2 quarts plus down. the next day I drove it to work (20 miles) the truck shook and was very unstable. I called U-Haul to return this truck and get a different one, this took a lot of time waiting on hold may different times. Finally I got a different one. but still was charge for this one. I believe I should not have been charged for a unsafe truck.Glenn H.
Tires were bad and bald, the trailer was dented and bent up!Nenad T.
El cliente no dejó un comentario.Larry C.
Online purchasing is difficult to follow and understand interface webpages don't provide orderly instruction step processing is very diffulcult. Use ask for Santa 5 star serviceJames M.
overall great experience.GREGORY S.
Clean the cab of the truck, also the pick-up was very difficult. The location wouldnt support me checking in and I had to online, and there were issues with the lock box not opening.Jordon M.
El cliente no dejó un comentario.Savas T.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Greg O.
El cliente no dejó un comentario.archie H.
My card was swiped 3 times for 153 dollars . I have wait 5-7 bussiness day to get the pending charges removed . I would never choose this place ever againDeandra P.
El cliente no dejó un comentario.Chen L.
Added extra tools which I never usedJEYARAJ S.
Nice BusinessDaniel V. L.
No issue with the pick up and the drop off. Very friendly and courteous staff.Joseph S.
El cliente no dejó un comentario.dave O.
When we got the trailer it one tire that was bigger. We told the guy we didn't need it for 5 days he said we will get a credit back. At drop off we where told we have to pay for 5 days. The trailer dragged the hole time and lowered our mpgMichael B.
El cliente no dejó un comentario.jeff W.
El cliente no dejó un comentario.John N.
The rental process was extremely easy. I was coming from out of town and I did ask if it was okay if we were past our rental time to drop the uhaul back off. I did get confirmation from one of the employees that as long as we get the uhaul back by the morning we would only be charged for one day. When we returned the uhaul around 10:00pm, it looked as if the staff was waiting on us, even though I was advised as long as we get it back before morning we are good. The staff immediately just started unhooking the uhaul without saying anything to us. It also looked as if they were extremely pissed at us, when again I was told it would be okay. I found it extremely rude that I was given misinformation. And quite honestly, I felt a lot of tension and sensed they were pissed. Unfortunately this place is right by my house which was convenient, but am unsure if we will use this place again. Again they were great as it was extremely easy to get the uhaul and they set it up, but I didn't like the misinformation that was given to me.Kaitlyn M.
Thank you to Santa for being so nice and helpful!!!JOHN M.
They didn't even include the tools I orderedSEAN F.
El cliente no dejó un comentario.VICTORIA C.
Allow key return in drop box. Had to go back a second time to return keys.Sally C.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.lyndon S.
El cliente no dejó un comentario.Alexander N.
El cliente no dejó un comentario.Rodion P.
El cliente no dejó un comentario.Lisa N.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.Kevin N.
Send them to a different place.Paul C.
El cliente no dejó un comentario.Scott D.
El cliente no dejó un comentario.james V.
El cliente no dejó un comentario.KENNETH B.
Very smooth rental process. Ed was great!CHRISTENAE C.
El cliente no dejó un comentario.DEANGELO B.
There was a water bottle half under the middle seat and a couple napkins left in the truck when I picked it up.Samantha P.
I was charged a $20 drop-off fee. I was also told an additional $20 fee to have an employee unhitch the trailer was waived.Joseph H.
Great customer service.Juan L.
The snow on the truck had not been cleaned off, and as a result spent a good 15-20min cleaning. The inside of the truck was also a bit dirty, which makes me wonder if the truck is disinfected after each us? Towards the end of my reservation I needed to extend it by about an hour or so, which was an easy process. Overall the truck served its purpose. This is my second time renting from this location.Tanice F.
By far the worst U-Haul experience ever. I have been in the military for over 20 years and used the company to move myself probably over 12 times. First, I had to make over a 30 mile round trip to pick up my truck, all why passing 2 large U-Haul facilities. Next I asked the agent if the truck was disinfected like the website promised steering wheel, handles, all touch points disinfected. Don't believe the website, it is not true. She told me they don't do that, just use a little spray to clean the vehicle. It was filthy inside to include a used face mask on the floor. In addition, the top of the cab and windshield was covered in snow and ice when I was handed the key. The agent even handed me a bucket of Clorox wipes. So disappointed this time that my intent is to visit all the military family's face book pages, post this review and photos and recommend that during these trying times of Covid, 19 to stay away from U-Haul.RICHARD K.
The parking lot wasn't plowed but other than that it was an easy drop off.BRANDY B.
El cliente no dejó un comentario.Elton K.
El cliente no dejó un comentario.Sahar A.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Jason R.
On the day of pickup I was charged almost $100. After the day of drop off I was charged $74 for rental and milage! I tried to call multiple times and no one answered. When I picked up they ignored my online pre-register- I have an account with uhaul and have used their services multiple times before. This was never done when I have used uhaul before! The representative did not speak English well, or atleast clearly enough for me to understand. He ignored ME (the person who actually reserved the truck) and only directed questions and contact with my guest (a male). I am ridiculously disappointed with this service and would not recommend anyone to use this. If I had never used uhaul before- I would have such a negative experience that I would use a different company instead- since multiple services are offered in the area..Laura B.
Truck was not ready for me to pickup after hours even though I had chosen that option. Dolly and furniture dolly were not in the truck as requested, and I had to go to Bolingbrook to get the dollies the next morning. It was an inconvenience I didn't need before a move.Nathan N.
Very easy to drop off just park and drop the keys.. Done done done !seda A.
This site did not have the add on products that were ordered.Alan M.
I filled up the vehicle w/ fuel to the required level and even left the receipt in the truck for verification. I exceeded the level of fuel, but was still charged for additional fuel. I took a picture of the fuel level and odometer reading when I dropped the truck off. Disappointing!Jack S.
The experience overall was not very satisfying. This was not due to the location. It would have been better to have everything filled out before getting to location. I was not aware that the 24/7 process would take an hour while standing in the cold. I couldn't use certain browsers for location, and needed to take pics. Would have been better if I was made aware to do that the day before. I am grateful that I could rent a truck on Thanksgiving. Just some feedback for ya. Thanks.Thomas F.
Truck had no muffler or had a hole in it.Anthony C.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.rahul S.
El cliente no dejó un comentario.wanda P.
El cliente no dejó un comentario.Terry O.
Super easy and quick. Drop off took less than 10 minutesLouis D.
El cliente no dejó un comentario.Kelly T.