Customer Reviews for Main Guys Auto & Tire Repair
(U-Haul Neighborhood Dealer)

246 reviews

960 75th St   Downers Grove, IL 60516

(630) 985-4611

Location Hours

  • Mon-Thur: 8:30 am - 4 pm
  • Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 985-4611

960 75th St
Downers Grove, IL 60516

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 4 pm
  • Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The exterior of the truck had numerous"x" markings on it because of all the damage. The cab wasn't wiped down either. A person named "Santa" checked the truck out and saw the overall condition. Upon return, a female named "Edith" checked the truck back in. I told her that I wanted to make sure everything was good before I left, because I didn't want any issues after I left. She told me she wasn't going to check the vehicle in at the moment and I'll get an emailed receipt. I told her I wanted to have it checked in before I left. She told me to have a seat. After I waited for awhile, she finally went out to the truck. I stood there as she walked around the truck. "Edith" said it was "Ok." I said ok and left. Later, I checked my email and there was a "cleaning fee" for $25! I immediately called back to the rental shop and asked to speak to "Edith" about this. The person said she wasn't there and she would give the message. After she didn't call me back. I went back to the shop. "Edith" was sitting there and I asked her to remove the charge. She said she wouldn't because it was "dirty." I told her it wasn't and it was brought back in the same condition as it was when I got it. She began talking over me and I said, "that's the very reason I stayed for the return because I told you I didn't want any issues." She smirked, shrugged her shoulders and said "well, you can call Uhaul to argue with them about it." I told her I would because that wasn't right for her to SNEAK in a "cleaning fee" on me after I left and she said it was "Ok." This is UNACCEPTABLE and VERY UNPROFESSIONAL behavior for someone to represent the Uhaul company name! I've spent thousands of dollars with Uhaul over the years and NEVER encountered this POOR treatment! My account needs to be refunded and this "Edith" needs to be reprimanded.

Darice V. 
Rating:
5.0

Truck was ready for us when we got there Price was very reasonable. Truck was is good mechanical condition. No issues at all!

Roger W. 
Rating:
4.0

Appreciated that I was given a call about a change in pickup time early in enough time . Personnel was friendly and the Uhaul truck was gassed up and clean when I arrived to pick it up an hr.later than scheduled.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

CJ R. 
Rating:
5.0

Great people there Professionals and knowledgeable Kind and respectful

Leopoldo A. 
Rating:
5.0

Customer did not leave a comment.

Jianguo W. 
Rating:
3.0

They overstated the amount of gas in the truck

Daniel W. 
Rating:
2.0

Had a 24/7 pickup for 7 am but the truck was blocked in and I had to wait till after 8 for them to open up and move the truck that blocked me in. I had one shot to pick up toys for a toy drive at 8 am and the local fire department was waiting at the warehouse to help load the truck. Luckily they were willing to wait until I finally arrived. Not a happy camper…..

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

AMY T. 
Rating:
2.0

While the staff seemed friendly, the truck we rented was so so maintained. What really made us mad was being charge for miles we didn't drive. We drove less than 70 miles and yet were charged as if we drove 182. We returned the gas at the same level we received it: half-full. Yet we were charged for gasoline. I will not recommend this rental place to anyone!

Wilson M. 
Rating:
5.0

Nothing

Steven B. 
Rating:
5.0

The place was clean neat and orderly. The staff was so professional. They answered all of my questions. And I Will use this location for my hauling again ..

Cassandra P. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
3.0

The Truck was dirty and very old. I drove it home (2miles) and the engine was ticking. I checked the oil and it was 2 quarts plus down. the next day I drove it to work (20 miles) the truck shook and was very unstable. I called U-Haul to return this truck and get a different one, this took a lot of time waiting on hold may different times. Finally I got a different one. but still was charge for this one. I believe I should not have been charged for a unsafe truck.

Glenn H. 
Rating:
3.0

Tires were bad and bald, the trailer was dented and bent up!

Nenad T. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
2.0

Online purchasing is difficult to follow and understand interface webpages don't provide orderly instruction step processing is very diffulcult. Use ask for Santa 5 star service

James M. 
Rating:
5.0

overall great experience.

GREGORY S. 
Rating:
3.0

Clean the cab of the truck, also the pick-up was very difficult. The location wouldnt support me checking in and I had to online, and there were issues with the lock box not opening.

Jordon M. 
Rating:
5.0

Customer did not leave a comment.

Savas T. 
Rating:
1.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Greg O. 
Rating:
3.0

Customer did not leave a comment.

archie H. 
Rating:
1.0

My card was swiped 3 times for 153 dollars . I have wait 5-7 bussiness day to get the pending charges removed . I would never choose this place ever again

Deandra P. 
Rating:
5.0

Customer did not leave a comment.

Chen L. 
Rating:
3.0

Added extra tools which I never used

JEYARAJ S. 
Rating:
5.0

Nice Business

Daniel V. L. 
Rating:
5.0

No issue with the pick up and the drop off. Very friendly and courteous staff.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

dave O. 
Rating:
1.0

When we got the trailer it one tire that was bigger. We told the guy we didn't need it for 5 days he said we will get a credit back. At drop off we where told we have to pay for 5 days. The trailer dragged the hole time and lowered our mpg

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

The rental process was extremely easy. I was coming from out of town and I did ask if it was okay if we were past our rental time to drop the uhaul back off. I did get confirmation from one of the employees that as long as we get the uhaul back by the morning we would only be charged for one day. When we returned the uhaul around 10:00pm, it looked as if the staff was waiting on us, even though I was advised as long as we get it back before morning we are good. The staff immediately just started unhooking the uhaul without saying anything to us. It also looked as if they were extremely pissed at us, when again I was told it would be okay. I found it extremely rude that I was given misinformation. And quite honestly, I felt a lot of tension and sensed they were pissed. Unfortunately this place is right by my house which was convenient, but am unsure if we will use this place again. Again they were great as it was extremely easy to get the uhaul and they set it up, but I didn't like the misinformation that was given to me.

Kaitlyn M. 
Rating:
5.0

Thank you to Santa for being so nice and helpful!!!

JOHN M. 
Rating:
1.0

They didn't even include the tools I ordered

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
2.0

Allow key return in drop box. Had to go back a second time to return keys.

Sally C. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Nothing

richard S. 
Rating:
5.0

Customer did not leave a comment.

lyndon S. 
Rating:
4.0

Customer did not leave a comment.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

Rodion P. 
Rating:
3.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
1.0

Send them to a different place.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

james V. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Very smooth rental process. Ed was great!

CHRISTENAE C. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO B. 
Rating:
3.0

There was a water bottle half under the middle seat and a couple napkins left in the truck when I picked it up.

Samantha P. 
Rating:
1.0

I was charged a $20 drop-off fee. I was also told an additional $20 fee to have an employee unhitch the trailer was waived.

Joseph H. 
Rating:
5.0

Great customer service.

Juan L. 
Rating:
3.0

The snow on the truck had not been cleaned off, and as a result spent a good 15-20min cleaning. The inside of the truck was also a bit dirty, which makes me wonder if the truck is disinfected after each us? Towards the end of my reservation I needed to extend it by about an hour or so, which was an easy process. Overall the truck served its purpose. This is my second time renting from this location.

Tanice F. 
Rating:
2.0

By far the worst U-Haul experience ever. I have been in the military for over 20 years and used the company to move myself probably over 12 times. First, I had to make over a 30 mile round trip to pick up my truck, all why passing 2 large U-Haul facilities. Next I asked the agent if the truck was disinfected like the website promised steering wheel, handles, all touch points disinfected. Don't believe the website, it is not true. She told me they don't do that, just use a little spray to clean the vehicle. It was filthy inside to include a used face mask on the floor. In addition, the top of the cab and windshield was covered in snow and ice when I was handed the key. The agent even handed me a bucket of Clorox wipes. So disappointed this time that my intent is to visit all the military family's face book pages, post this review and photos and recommend that during these trying times of Covid, 19 to stay away from U-Haul.

RICHARD K. 
Rating:
4.0

The parking lot wasn't plowed but other than that it was an easy drop off.

BRANDY B. 
Rating:
5.0

Customer did not leave a comment.

Elton K. 
Rating:
4.0

Customer did not leave a comment.

Sahar A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
1.0

On the day of pickup I was charged almost $100. After the day of drop off I was charged $74 for rental and milage! I tried to call multiple times and no one answered. When I picked up they ignored my online pre-register- I have an account with uhaul and have used their services multiple times before. This was never done when I have used uhaul before! The representative did not speak English well, or atleast clearly enough for me to understand. He ignored ME (the person who actually reserved the truck) and only directed questions and contact with my guest (a male). I am ridiculously disappointed with this service and would not recommend anyone to use this. If I had never used uhaul before- I would have such a negative experience that I would use a different company instead- since multiple services are offered in the area..

Laura B. 
Rating:
2.0

Truck was not ready for me to pickup after hours even though I had chosen that option. Dolly and furniture dolly were not in the truck as requested, and I had to go to Bolingbrook to get the dollies the next morning. It was an inconvenience I didn't need before a move.

Nathan N. 
Rating:
5.0

Very easy to drop off just park and drop the keys.. Done done done !

seda A. 
Rating:
3.0

This site did not have the add on products that were ordered.

Alan M. 
Rating:
3.0

I filled up the vehicle w/ fuel to the required level and even left the receipt in the truck for verification. I exceeded the level of fuel, but was still charged for additional fuel. I took a picture of the fuel level and odometer reading when I dropped the truck off. Disappointing!

Jack S. 
Rating:
5.0

The experience overall was not very satisfying. This was not due to the location. It would have been better to have everything filled out before getting to location. I was not aware that the 24/7 process would take an hour while standing in the cold. I couldn't use certain browsers for location, and needed to take pics. Would have been better if I was made aware to do that the day before. I am grateful that I could rent a truck on Thanksgiving. Just some feedback for ya. Thanks.

Thomas F. 
Rating:
3.0

Truck had no muffler or had a hole in it.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

rahul S. 
Rating:
5.0

Customer did not leave a comment.

wanda P. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
5.0

Super easy and quick. Drop off took less than 10 minutes

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Have dealt with these guys in the past , great to work with.

robert Q. 
Rating:
5.0

The location was great but the truck itself was not good. It needs some work done to it and smelled very bad. The transmission was very loud and the wheel alignment was scary while driving. The truck needs work done to it so the next driver feels safe.

Caitlin T. 
Rating:
4.0

Customer did not leave a comment.

mary S. 
Rating:
2.0

I reserved a 5X8 trailer to pick up Friday 9/18 8:30 AM. I arrived on time and was told that they do not start haul rentals until 9:00 AM. I showed them my confirmation email confirming location, date, time and equipment and was told to sit down and wait until 9. I told them that I had confirmed the reservation through Becky at Uhaul and they said they needed to call Becky and remind her that they don't rent until 9:00 AM. 5 minutes later I explained to another employee that I had people waiting for me based on my 8:30 reservation. She grudgingly logged in and processed my rental. She didn't seem to have any of my check-in information that I had provided the day prior online. She acted like she was doing me a big favor processing the rental "early". I got on the road by 8:45, arriving to meet my helper 15 minutes late. No need to treat me like I screwed up the time.

MARK C. 
Rating:
5.0

Helpful friendly staff, quick and courteous. Look forward to renting this again soon for my junk removal business. Thank you!

Matthew R. 
Rating:
5.0

The website is difficult and confusing. I gave my reservation to a location far away from where I needed to pick it up. When I corrected it, it created a 2nd reservation. Once I finally got the correct reservation, everything went smoothly. The vehicle needs cruise control!!!

Peter I. 
Rating:
4.0

The truck was clean and the guy that helped me was very nice.

Dwayne F. 
Rating:
5.0

the technician helped connect the trailer, checked all the lights working and helped unhook it when i was done

Joseph P. 
Rating:
4.0

Do not allow 24/7 use at locations that close early. This means that the location is not always able to check the trucks in properly for the next person. Our 24/7 pick up was suppose to be easy but turned into a mess when we could not "pick up our truck" because it had been dropped off by the previous person after hours on a Saturday and this location was closed on Sunday so the truck was never really registered as being "returned" so we could not take it on Sunday AM. It does not seem to be the locations fault. The family actually came in on their day off because they said they noticed they had a pick up. They showed up right as we were about to leave after 45 minutes of trying to use the app, online, calling other locations to try to rent another truck, and calling UHaul's number for which I waited on hold so long that THEY hung up on me. How was the location suppose to check in the truck, check it over, inspect, and prepare it for the next customer when they were not there?

Nora B. 
Rating:
5.0

Customer did not leave a comment.

Therese M. 
Rating:
1.0

The whole process took a very long time. I spent my own gas and time trying to rent this truck for 1 day. My experience with Uhual was completely horrific and I will no longer use their services and I will tell all of my friends about this terrible experience. Customer service 0 with this company.

Johnny V. 
Rating:
5.0

Liz did an outstanding job with a difficult situation. It seems the reservations were not populating online. She tried several times and called for confirmations (I had made two reservations). It appeared seamless to me, the customer. The employees at Main Guys Auto hooked up and checked out the trailer and I felt very confident with their work. Great Job Main Guys Auto, you came through with flying colors!

JAMES E. 
Rating:
5.0

This location was clean and run by the most friendly staff!

WILLIAM L. 
Rating:
5.0

Nothing / the service is great / They could not be more helpful

William B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
4.0

Customer did not leave a comment.

Yuan H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
4.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Steve U. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
No reviews have been submitted for this location.

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