Customer Reviews for Mailbox Plus
(U-Haul Neighborhood Dealer)

54 reviews

4619 San Dario Ave Ste 1   Laredo, TX 78045

(956) 267-1249

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 267-1249

4619 San Dario Ave Ste 1
Laredo, TX 78045

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Raul Ramon 
Rating:
5.0

Customer did not leave a comment.

Eustorgio Hinojosa 
Rating:
5.0

Had an outstanding experience renting a U-Haul trailer from Mailbox Plus! The team went above and beyond, providing exceptional assistance with a hitch issue I encountered. Their service was not only efficient but also incredibly personable. Highly recommend for anyone in need of a hassle-free rental experience.

Steven Dixon 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
5.0

Customer did not leave a comment.

Adriana Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez 
Rating:
3.0

Customer did not leave a comment.

Miguel Vicente 
Rating:
4.0

The interior of cargo van was dirty and the tire pressure light/chime repeatedly turned on throughout the trip. Prior to leaving, I was informed by the office staff that the sensor required resetting but that it was safe to drive. The two women who helped me at this location were very nice.

Griselda Rubio 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
3.0

Maintenance on a daily, or at least monthly. I rented a u haul with expired insurance. As well as a sensor for the tire kept going off.

Ximena Ochoa Orozco 
Rating:
5.0

Customer service was EXCELLENT and condition of equipment to match. Thanks

GUADALUPE GRANADO 
Rating:
5.0

Customer did not leave a comment.

guadalupe rodriguez 
Rating:
2.0

Does not meet minimum car rental standards with regard to car preparedness, cleanliness and maintenance.

Juan D Rodriguez 
Rating:
5.0

Customer did not leave a comment.

ignacio mar 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
5.0

Customer did not leave a comment.

ERIKA HUERTA 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
4.0

Customer did not leave a comment.

felipe rangel 
Rating:
5.0

Customer did not leave a comment.

CLARISSA HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
5.0

The two ladies were wonderful and respectful.

Josie Reyes 
Rating:
5.0

Customer did not leave a comment.

Enrique Sanchez Rangel 
Rating:
5.0

Thank you!

Gustavo Garcia 
Rating:
1.0

The person who confirmed my reservation was charging me an extra day and she insisted the charge was for the insurance. Apparently the insurance had to come with the vehicle. This information was different from when I did my reservation online as well as the price. Certainly won’t be using the services again.

Heriberto Medina 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE GRANADO 
Rating:
5.0

Customer did not leave a comment.

Alberto Kudo 
Rating:
5.0

Customer did not leave a comment.

BENITO MONTEMAYOR 
Rating:
5.0

Every thing worked out perfect

Ronnie Bailey 
Rating:
4.0

Just make sure that the trucks have more than 1/4 gas tank. We are so stress and busy to keep an eye on the gas fuel. The rest was find thank you.

Olivia Gonzalez 
Rating:
5.0

It would be great if you could add straps for the inside so you can strap the furniture.

roberto garza 
Rating:
5.0

Customer did not leave a comment.

stacey de la rosa 
Rating:
5.0

service was excellent. no complaints.

NICK VILLARREAL 
Rating:
4.0

Customer did not leave a comment.

Juan Soliz 
Rating:
2.0

I placed the reservation on time and had confirmed location of pick up. Upon arriving, I was told that it was not in that location, but in a different location. This was a problem as I had to find another means of transportation. I suggest you let customers know ahead of time if pick up reservation has changed or have product available for the customer.

Jesus Santos 
Rating:
4.0

Customer did not leave a comment.

Theresa Werth 
Rating:
5.0

Good morning well excellent service but when I pick up the truck the cab smell bad like marijuana and the box I’m clean my self and the steering wheel shake dangerous after 40 mph but your service staff was great thank you

Francisco Peinado 
Rating:
1.0

Truck was mainly clean, but there were a good amount of dirt on the floors. Also, it is very frustrating when I rented a Utility dolly and not only was it not given to me, but there was no utility dolly available and I had to receive and appliance dolly. Also, just as a general complaint. I am very upset by the fact I received a empty gas tank truck so I had to fill it up in order to complete my move. Then when I had more gas in the tank than I received it. I did not receive any credit for my next move or even any credit for boxes or tape or any moving supplies. Gas being as expensive as it is now that is a good $100 extra that Uhaul just received from my hard work. Absolutely ridiculous. Honestly last time I rented from Uhual I was also missing the utility dolly. Im not sure what kind of moving business is run here, but from the experience that ivewith uhaul. It makes me not want to use their service again and go with a different moving company. The website is fine and very helpful, but each time ive used Uhaul I always have difficulties obtaining my equipment that I paid for. I then have to drive back to the location and get the missing equipment, which is my time and gas that I have to used to fix your mistake, terrible honestly. Then your company has the audacity to say its my loss that I am giving you more gas in the tank than what you gave me? which is an empty truck? terrible all around.

Steven Altamirano 
Rating:
4.0

Customer did not leave a comment.

David Garcia 
Rating:
5.0

Customer did not leave a comment.

Monique Bunch 
Rating:
4.0

Customer did not leave a comment.

Daniel Berndt 
Rating:
2.0

The young lady that attended to me at the desk was rude, slow, and incompetent. The young man that did a walk-around of the truck with me was friendly and helpful.

MARK AYOOB 
Rating:
5.0

None

REYNALDO MACIAS 
Rating:
5.0

Customer did not leave a comment.

KIRVIN MCKAY 
Rating:
5.0

They were the best, stayed open afterhours just for my needs, they were super helpful and understanding of my situation and did everything that was on their power to help us.

MIGUEL LOPEZ 
Rating:
5.0

So simple and convenient. Good location

David Romanos 
Rating:
5.0

Customer did not leave a comment.

JIM SHANNON 
Rating:
5.0

Customer did not leave a comment.

Zachary Milligan 
Rating:
5.0

Everything was great ..every time used This location..I get great service..will keep going there .

FRANCISCO VEGA 
Rating:
5.0

so far it has been satisfactory

Antnio Silva 
Rating:
5.0

Same as the San Antonio staff, very friendly.

JOSE CABRERA 
Rating:
5.0

The lady at the desk was very helpful and courteous. She process our request without any delays.

ANDRES WILKINSON 
Rating:
5.0

Customer did not leave a comment.

Lon Holloman 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN RIVERA 
Rating:
5.0

Customer did not leave a comment.

CHAD SONNIER 
No reviews have been submitted for this location.

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