They said if a rent it on Thursday they gunna charge me .69 cents per mile in my whole contract and when they made my contract they charge me .99 cent a mile they are not honest. When I return the truck i told her and she said I have to charge everything and then you can call the U-Haul number back to make a reclames
adela j
Customer Reviews for Mailbox Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had an outstanding experience renting a U-Haul trailer from Mailbox Plus! The team went above and beyond, providing exceptional assistance with a hitch issue I encountered. Their service was not only efficient but also incredibly personable. Highly recommend for anyone in need of a hassle-free rental experience.
Steven DThe interior of cargo van was dirty and the tire pressure light/chime repeatedly turned on throughout the trip. Prior to leaving, I was informed by the office staff that the sensor required resetting but that it was safe to drive. The two women who helped me at this location were very nice.
Griselda RMaintenance on a daily, or at least monthly. I rented a u haul with expired insurance. As well as a sensor for the tire kept going off.
Ximena OCustomer service was EXCELLENT and condition of equipment to match. Thanks
GUADALUPE GDoes not meet minimum car rental standards with regard to car preparedness, cleanliness and maintenance.
Juan DThe two ladies were wonderful and respectful.
Josie RThank you!
Gustavo GThe person who confirmed my reservation was charging me an extra day and she insisted the charge was for the insurance. Apparently the insurance had to come with the vehicle. This information was different from when I did my reservation online as well as the price. Certainly won’t be using the services again.
Heriberto MEvery thing worked out perfect
Ronnie BJust make sure that the trucks have more than 1/4 gas tank. We are so stress and busy to keep an eye on the gas fuel. The rest was find thank you.
Olivia GIt would be great if you could add straps for the inside so you can strap the furniture.
roberto gservice was excellent. no complaints.
NICK VI placed the reservation on time and had confirmed location of pick up. Upon arriving, I was told that it was not in that location, but in a different location. This was a problem as I had to find another means of transportation. I suggest you let customers know ahead of time if pick up reservation has changed or have product available for the customer.
Jesus SGood morning well excellent service but when I pick up the truck the cab smell bad like marijuana and the box I’m clean my self and the steering wheel shake dangerous after 40 mph but your service staff was great thank you
Francisco PTruck was mainly clean, but there were a good amount of dirt on the floors. Also, it is very frustrating when I rented a Utility dolly and not only was it not given to me, but there was no utility dolly available and I had to receive and appliance dolly. Also, just as a general complaint. I am very upset by the fact I received a empty gas tank truck so I had to fill it up in order to complete my move. Then when I had more gas in the tank than I received it. I did not receive any credit for my next move or even any credit for boxes or tape or any moving supplies. Gas being as expensive as it is now that is a good $100 extra that Uhaul just received from my hard work. Absolutely ridiculous. Honestly last time I rented from Uhual I was also missing the utility dolly. Im not sure what kind of moving business is run here, but from the experience that ivewith uhaul. It makes me not want to use their service again and go with a different moving company. The website is fine and very helpful, but each time ive used Uhaul I always have difficulties obtaining my equipment that I paid for. I then have to drive back to the location and get the missing equipment, which is my time and gas that I have to used to fix your mistake, terrible honestly. Then your company has the audacity to say its my loss that I am giving you more gas in the tank than what you gave me? which is an empty truck? terrible all around.
Steven AThe young lady that attended to me at the desk was rude, slow, and incompetent. The young man that did a walk-around of the truck with me was friendly and helpful.
MARK ANone
REYNALDO MThey were the best, stayed open afterhours just for my needs, they were super helpful and understanding of my situation and did everything that was on their power to help us.
MIGUEL LSo simple and convenient. Good location
David REverything was great ..every time used This location..I get great service..will keep going there .
FRANCISCO Vso far it has been satisfactory
Antnio SSame as the San Antonio staff, very friendly.
JOSE CThe lady at the desk was very helpful and courteous. She process our request without any delays.
ANDRES W