The staff was very helpful and pleasant...Great experience!
chalisha j
Customer Reviews for Mail Hog Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was grateful for the clerk or coming in early to release the truck for us.
Ashley GThe man made me stay there while he redid my already pre done reservation he was going extra slow knowing I was n a rush I sat for 25 min putting me way behind and he kept being rude and making remarks and the truck smelled like a dead animal
Patricia MThey were not busy and it took forever to get checked in and out, gave me misleading information. I took a picture of the fuel gauge when I first got in the truck, and when I brought it back and the owner of this store tried to tell me that I didn’t bring it back to the same level which was bull crap the picture showed it.
Richard OIt was great. No suggestions for improvement
Alinane CKevin and Sam were outstanding in helping me with my rental I would highly recommend to anyone Thanks guys
Thom Pgreat groups guys very helpful
jazzee rBrakes were super spongy and borderline dangerous.
Corey SThis store was quick on the check and check process. They help me get my move done without any issues
Ashley GThe people were very kind. The space was cluttered and they did many things there. There was some problem where they couldn't get up the picture I had entered in the uhaul app where the gas tank wasn't fully full when I picked it up.
Melissa BEveryone at this location was very friendly, helpful and extremely willing to assist me with any issue that came up. I won't rent a uhaul from anywhere else ever!
Stacy HThe miles and fuel was incorrect and took two hours to get the unit rented.
Leland HPerfect guy handle nicely.
Rakesh PGreat service
oV GWe ordered a refrigerator dolly but was not on truck when picked up.
Kathleen JCustomer service was great but they were understaffed with one person to handle 8 potential customers. I waited 45 minutes just to drop the truck off and get it checked in. I now know that uhaul has a drop box, 45 minutes too late.
Geno OI requested and paid for an appliance dolly, but received a regular dolly. This made me changed around everything that I was moving that day as I didn't have time to wait for the store to open. This is why I did the 24hr pick up.
Mark ZHappy customer with ease of check out and in
Sam HHappy customer with ease of check out and in
Austin WGreat customer service! The guys were super friendly and I definitely rent from there again!!!
Jay TThe utility dolly and pads were not in the truck for early pick up, causing a 2 hour delay to the planned work which resulted in extra costs for hourly-paid moving help. Uhaul staff worked hard to locate rented dolly and pads, and a second trip was made to pick them up to complete the move.
Keila RNot a thing these guys were awesome
jodi hWhy am I being charged over $100 for a simple rental of a 26ft box truck? I filled the tank back to full l, did not damage the vehicle and retuned it in time.
Nicholas BMaybe just more confirmation when you reserve a 24/7 mobile pick up. Mine was confirmed but when I got there it said I had to wait an extra two hours and then I got sent to another location.
Ethan KHorrible customer service. Lies about prices.
Yajaira BNot over charge your customers
patricia pSpeedy checkout with helpful staff
Sam HHave SiriusXM
Randy SThey were awesome.
Bucky AKeep the political talk to a minimum.
robert CEverything was excellent, great customer service 👏
Yona CBoth owners of Mail Log had very poor people and communication skills. Huge disagreement regarding insurance. Very discriminatory about “insurance coverage” and “young people like myself” don’t get insurance and that usually they wouldn’t have rented to me if I didn’t purchase insurance in which I did not select insurance to begin with. There is a way you talk to people and both owners did not handle the situation in a professional manner AT ALL. You talk TO people not AT them. I highly recommend NOT to rent from them.
Angel WThe employee was rude and had marked the fuel amount wrong and wouldn’t correct it. Just overall bad customer service experience.
Justin HThe original location refused to take my truck because they had no room for it! What an inconvenience that was! I had to drive it down from Minnesota to Oklahoma unload it turn it in same day and fly back the next! They refused it! WTF kind of business do you run?
Michael BGreat service. The best UHaul location I've done business with.
Enrique EBest Uhaul experience I’ve ever encountered.
Yang LExcellent...
JIMMYOSWALD SVery helpful and professional
Matthew HSome how there was over 500 miles on the truck I used when I don’t even drive over 200 on my car in a day and I drive all day in my car and I barely went anywhere with that truck y’all are bogus and scammers
matthew yNothing to do to improve. The staff was very helpful & pleasant. I have no qualms with this store.
JANICE BThe experience was perfect. Staff very helpful and I will use this location for all my moving needs
Jeremy Wstaff was very helpful with all my questions
Mario MStaff was friendly and knowledgeable, equipment clean and well maintained, and process easy from start to finish. Best UHaul experience I’ve had. Highly recommend.
Julia RAcknowledge customer upon their entry into store.
Samuel DRamp malfunction
SHEREE WThe truck windshield was extremely dirty. I would recommend this location mostly as a back-up as it had very little equipment available.
Steve LDo not move the UHaul around multiple times in the day before and day of. Some of those times, we didn’t even get a notification. Had to drive to three locations before we got to the right one. Also, not sure why the size was upgraded so much. Made it more difficult to drive and was completely unnecessary considering we already booked a 20’ truck and expected that it would be reserved for us.
Nathan PSite did not have all of the equipment I reserved despite the help desk assuring me that it would be there.
Richard VVery professional and super easy.
Jeffery bThey charge ppl to much when u know u didnt go that many miles
Kimberly CI have completed multiple rentals here and they are always helpful and professional.
sam hThe guy who helped was a total sweatheart and worked with me on renting the uhual! I enjoyed every bit of this experience
KIMBERLY BEasy Rental experience. Staff/owner was friendly and helpful and took time to explain all services
Sam HDirty truck, slow service.
DOUGLAS TChange current employee.
Marivel HSo friendly and helpful! Would use again!
Rhonda HEspere una hora para que me atendieran , fuera del negocio.
Jonathan rReview the equipment better with the customer. By the contract it showed more gas on the paper than what was actually in the unit. It was a quarter of a tank difference but I filled it to where the contract stated that it had in it.
Shawn ECustomer service at this location was better than the u haul center. In and out! Equipment was better too! (Compared to my last car hauler rental) *****!
Kendrick DCheck in process was a little bit of a pain. Didn’t know I would need someone for them to call and confirm. When she didn’t answer the first time it kicked me out again.
Kayla WThis is the friendliest, best customer experience I have ever had with Uhaul
heather tI originally reserved a trailer at the 21st and 129th location. Eastland location. Their hours indicated they would be opened at 9 and they were not opened and noone would answer the phone numbers. Had to change locations in order to pick up a trailer.
linda hHad to wait 10 minutes for him to open up after his work hours started,waited on the curb until he showed up and made us move so he could park against the curb instead of a parking spot... was rude the first 5-10 until he respected me enough to address me as a human... after I told him that I have home owners and I don’t need the insurance he charged it anyway and said he would take it off at check out.... we rented for 3 days sunday@12-Wednesday@ 12.... charged us 4 days anyways..... the cab of the truck was full of dog hair and coffee beans and hadn’t been sanitized..... I would like some follow up for sure... I would not want this business renting out my vehicles at all... my wife is exremely upset
ADDAM CService was poor. The first thing said to me when I arrived to pick up our reserved auto transport was, “I don’t know if we have any.” There was one but it was covered with grease. We had to hook it up ourselves.
Dean BGreat customer service, very friendly and professional. I enjoyed my experience.
Carenthia MVery Excellent customer service and very good service
Billy RVery fast check and staff really tried to help get the trailer loaded to vehicle correctly.
Millage H