Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)

203 reviews

94 Wanaque Ave   Pompton Lakes, NJ 07442

(973) 835-1860

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 835-1860

94 Wanaque Ave
Pompton Lakes, NJ 07442

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerard Angelella 
Rating:
5.0

The process of scheduling, acquiring and use of vehicle was excellent and an overall satisfactory experience. Highly recommend renting from this location.

Michael Beatty 
Rating:
5.0

Customer did not leave a comment.

Patty Arbucci 
Rating:
5.0

FAST service friendly service recommended this location

PROCOPIO CASTELLANOS MUNGUIA 
Rating:
3.0

The man behind the desk in Mail Boxes was very short and rude. He made it very clear that he didn't want to help me with anything dealing with U-Haul.

John Nonas 
Rating:
5.0

Customer did not leave a comment.

Joanne Avery 
Rating:
4.0

The gentleman at the desk was very professional and helpful. He got me in and out very quickly. I'd recommend this particular U-haul location just because of the customer service.

Fedde Spoelstra 
Rating:
5.0

Brand new and spotless van! It was an awesome ride and the process to pick up and drop off was extremely simple.

DARIA PERRONE 
Rating:
5.0

Very friendly and helpful service person

Chris Boyce 
Rating:
5.0

Customer did not leave a comment.

JOHN WILSON 
Rating:
5.0

Customer did not leave a comment.

Daniel Keenan 
Rating:
4.0

The check engine light was on when I got into the truck and the windshield was extremely dirty, to the point when the sun glare came in, it was very hard to see.

Beth Beasley 
Rating:
5.0

Customer did not leave a comment.

JOHN HOWE 
Rating:
5.0

I was happy from start to finish. Calling "Mail Boxes and More" I placed the reservation easily. Pickup was also easy. I was very impressed by the person (I believe name is Charlie) at the front desk who handled my reservation upon arrival. He was personable and courteous. Although he's a "Mail Boxes and More" employee, U-Haul should be happy to have him representing your company. The vehicle was in excellent shape and handled well. I would do business with U-Haul again.

bruce davis 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GARDINER 
Rating:
5.0

Customer did not leave a comment.

Oleg Iakushev 
Rating:
5.0

Best UHaul experience yet. I’ve rented before and this was the easiest and cleanest, most smooth going rental yet. Equipment was clean and well maintained! I would definitely use again!

Melissa Tripodi 
Rating:
5.0

Customer did not leave a comment.

Matthew Bufardeci 
Rating:
5.0

Customer did not leave a comment.

Patrick Yodice 
Rating:
5.0

Dealer was very accommodating when I requested a change to a different size vehicle.

BARBAROS DINLER 
Rating:
5.0

Customer did not leave a comment.

KENNETH WOLOSZ 
Rating:
5.0

Customer did not leave a comment.

Alex Sherman 
Rating:
5.0

Customer did not leave a comment.

Danielle Tolentino 
Rating:
5.0

Customer did not leave a comment.

Brian Veith 
Rating:
5.0

Customer did not leave a comment.

DAWIN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

BAHARAT PATEL 
Rating:
5.0

Customer did not leave a comment.

Donald DeVos 
Rating:
5.0

Customer did not leave a comment.

Thomas Eagleson 
Rating:
5.0

Customer did not leave a comment.

Tim Crowe 
Rating:
5.0

Customer did not leave a comment.

TOM Eagleson 
Rating:
5.0

Customer did not leave a comment.

Patricia Taggart 
Rating:
5.0

Customer did not leave a comment.

Lia Petronio 
Rating:
5.0

Customer did not leave a comment.

DAVID ELLIS 
Rating:
5.0

Have the vehicle washed and cleaned inside. It was filthy dirty. Low windshield washer fluid and oil change warnings lights were always on.

Lad Bell 
Rating:
5.0

Very satisfied with the representative and expert experience

JOSEPH MINOLFO 
Rating:
5.0

The owner is fabulous!! Worked to help me save money on my move. I will use him all the time.

Lewis Marshall 
Rating:
5.0

Customer did not leave a comment.

Antoinette Abbate 
Rating:
2.0

The representative was dismissive, and i was overcharged. He was inaccurate regarding the initial mileage, charging me extra, and then he told me that he would check the truck later upon my return, even though i wanted him to check it while i was there. I told him i used 51 miles and knew he was gonna over charge me and he did.

WILLIAM DELGRANDE 
Rating:
5.0

Easy & seamless

ROBERT WALKER JR 
Rating:
5.0

Customer did not leave a comment.

Flor Maria Mealey 
Rating:
5.0

Customer did not leave a comment.

JOHN HOPKINS 
Rating:
5.0

Customer did not leave a comment.

VINCENT MOLOUGHNEY 
Rating:
5.0

Customer did not leave a comment.

DANILO CARRERA 
Rating:
5.0

Customer did not leave a comment.

Kenneth Finnegan 
Rating:
5.0

I’m so happy with the time record I got that truck in less than an hour.

HUMBERTO JORAHUA 
Rating:
5.0

Customer did not leave a comment.

JASON STEUER 
Rating:
5.0

Chuck was very pleasant and helpful when we needed to extend the rental for another day! Very pleased!

DEBRA LOWE 
Rating:
5.0

Customer did not leave a comment.

THOMAS SPELLMON 
Rating:
5.0

Customer did not leave a comment.

Nikki Felice 
Rating:
5.0

Customer did not leave a comment.

Victor bravo 
Rating:
4.0

The driver's side window seems to need a gasket repair; the wind was pouring through. The owner/manager? at the location was a nice guy to work with.

THOMAS VOGLIO 
Rating:
4.0

Customer did not leave a comment.

John Lindemulder 
Rating:
5.0

Customer did not leave a comment.

GLENN CATENACCI 
Rating:
5.0

End to end experience was great - great service, clean van, easy pick-up and drop-off! But secure more hand carts so that you are able to fill order requests!

GERARD STOCKER JR 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GUADAGNINO 
Rating:
3.0

Cab or truck, including the cup holder rim. Floor floor was dirty and passenger seat cover was ripped.

Reginald Black 
Rating:
5.0

I check in and picked up my vehicle via my phone. I got confused and checked some $25 charge for insurance which I didn't need and was charged $50 for two days. Can this be refunded?

Michael Bertic 
Rating:
5.0

Very very nice and friendly service

JAKOVZVI ELIMELE PRUSHINOVSKY 
Rating:
5.0

Customer did not leave a comment.

PATRICIA SNYDER 
Rating:
3.0

Customer did not leave a comment.

DALICE CARD 
Rating:
5.0

Customer did not leave a comment.

ALFREDO MENNONNA 
Rating:
5.0

Customer did not leave a comment.

MATEUSZ BRZUCHACZ 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Bill Kelly 
Rating:
5.0

Customer did not leave a comment.

EDDY TUERO 
Rating:
5.0

Customer did not leave a comment.

JUSTINA TEDESCO 
Rating:
5.0

Everything went smoothly. Thanks for your help.

HECTOR BURGOS JR 
Rating:
5.0

Customer did not leave a comment.

Donald Martin 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CROWE 
Rating:
1.0

Placed a credit card on as a hold and got charged for it. Guy working lied to my face about me getting charged.

ANGELO BALLISTRERI 
Rating:
5.0

Exceeded my expectations

Patricia Barron 
Rating:
5.0

Customer did not leave a comment.

Roy Struble 
Rating:
5.0

Customer did not leave a comment.

Matthew Carroll 
Rating:
5.0

The furniture covers were only 5 where it was mentioned there are 6.One if those was really dirty. With above exceptions,Van was good and the person was helpful.

Rajaram Patil 
Rating:
5.0

Customer did not leave a comment.

Vincent Moloughney 
Rating:
2.0

I filled has tank yet got charged for gas, I did not purchase any supplies yet was charged for an item.

JOHN SCOTT MACDONALD 
Rating:
5.0

Best experience ever with Uhaul

Tamika Rhoda 
Rating:
5.0

Customer did not leave a comment.

Daniel Son 
Rating:
4.0

Customer did not leave a comment.

david rundquist 
Rating:
5.0

Every step of the way--from reservation to return of the van--went perfectly. Chuck was professional. He helped me book my rental with optional dates if a problem arose. All E-mails were received on time. Absolutely, not one negative concerning the entire experience. KUDOS to Chuck!

geoffrey seid 
Rating:
5.0

Vehicle in great condition and staff was good as well

JUAN MOLINA 
Rating:
4.0

Customer did not leave a comment.

jesus lapus 
Rating:
5.0

My only minor complaint is that when you are only 1 person it would be great to have power mirrors so you can get the passenger side mirror correct without having to pull over and fix it. In this type of cargo van the side mirrors are critical.

CHRISTOPH CORTESE 
Rating:
4.0

N/A

Dorian Walsh 
Rating:
3.0

I dropped off after hours.

Thomas Ciotti 
Rating:
4.0

Customer did not leave a comment.

John Reischel 
Rating:
5.0

No improvements come to mind- everything was great thank you

MARCO URIAS 3RD 
Rating:
5.0

The cargo van I rented turned out to be brand new, I was the first cstomer to use it. The manager at the site was knowledgable, accomodating, and friendly. The pick-up and return processes were easy and quick. I would rent from this location again and will recommend it to others.

WILLIAM CALLAGHAN 
Rating:
5.0

Customer did not leave a comment.

ERNEST DEGRAW 
Rating:
4.0

Customer did not leave a comment.

Colin Allum 
Rating:
4.0

Vehicle was a bit rough. Could have been cleaner but was perfect for my use!

Curt Kabula 
Rating:
5.0

Customer did not leave a comment.

John Haslett 
Rating:
5.0

Customer did not leave a comment.

arthur johnson 
Rating:
5.0

Chuck the owner was fantastic and so helpful,I wouldn’t rent from anyone else

Stephen Dubits 
Rating:
3.0

Took way too long to be verified. Also the drop off directions were not clear. This location does not have a drop box and I needed to leave the keys with the owner of the Mailboxes and more location.

Chris Johnis 
Rating:
5.0

Customer did not leave a comment.

Donald Thompson 
Rating:
5.0

Chuck was incredible and professional amid the current crisis that our country is experiencing, he ensured that only one customer was allowed in the store at once, he wore gloves and a mask. Chuck has a captivating personality and treated me with the utmost courtesy although I am BLACK. Which is unusual since the Trumpeter is in power!

ronald springer 
Rating:
5.0

Mail Boxes is great to deal with, however U Hauls pricing is ridiculous. It cost me $95 for less than 2 hours and 50 miles worth of driving. I will never use U Haul again.

Patrick Smith 
Rating:
5.0

Worker was nice and pleasant... Experience was great! Highly recommend... Thank you again!

Marco Urias 3RD 
Rating:
5.0

Chuck is great his costumer service skills are extra ordinary

Donald Garcia 
No reviews have been submitted for this location.

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