Comentarios de los clientes para Mail Boxes & More

Best experience ever with Uhaul

Every step of the way--from reservation to return of the van--went perfectly. Chuck was professional. He helped me book my rental with optional dates if a problem arose. All E-mails were received on time. Absolutely, not one negative concerning the entire experience. KUDOS to Chuck!

Vehicle in great condition and staff was good as well

My only minor complaint is that when you are only 1 person it would be great to have power mirrors so you can get the passenger side mirror correct without having to pull over and fix it. In this type of cargo van the side mirrors are critical.

N/A

I dropped off after hours.

No improvements come to mind- everything was great thank you

The cargo van I rented turned out to be brand new, I was the first cstomer to use it. The manager at the site was knowledgable, accomodating, and friendly. The pick-up and return processes were easy and quick. I would rent from this location again and will recommend it to others.

Vehicle was a bit rough. Could have been cleaner but was perfect for my use!

Chuck the owner was fantastic and so helpful,I wouldn't rent from anyone else

Took way too long to be verified. Also the drop off directions were not clear. This location does not have a drop box and I needed to leave the keys with the owner of the Mailboxes and more location.

Chuck was incredible and professional amid the current crisis that our country is experiencing, he ensured that only one customer was allowed in the store at once, he wore gloves and a mask. Chuck has a captivating personality and treated me with the utmost courtesy although I am BLACK. Which is unusual since the Trumpeter is in power!

Mail Boxes is great to deal with, however U Hauls pricing is ridiculous. It cost me $95 for less than 2 hours and 50 miles worth of driving. I will never use U Haul again.

Worker was nice and pleasant... Experience was great! Highly recommend... Thank you again!

Chuck is great his costumer service skills are extra ordinary

The location. Nothing. Perfect. Your mobile software However. Buggy. Flagged a charge that wasn't an issue and had to call a number and the Wonderful woman said she didn't see any flags and stayed on the call till we manually put it in

Blankets were ordered and needed and absent

Chuck provided me with exceptional customer service and I was very happy with my experience.

Friendly staff; just "down-right" GREAT!

We were extremely happy with the Van and the service we were provided

See above comments. That change in pickup location put extra miles on my trip causing me to have to pay more.

Chuck in Pompton Lakes, NJ is a super guy!!! great experience with chuck will be using him more in the coming year. I noticed last summer the rates were reduced. I believe it was a daily flat fee each day plus $1.00 / mile. Do you anticipate this again this summer. I need to make 2 trips again, one in July and August. Thanks again Gene Baryla genebaryla@yahoo.com

This was the best location. All info was clearly and thoroughly explained. Van was ready before my arrival and paperwork to sign out was a breeze. Excellent service.

Slight delay picking up the truck, but the location owner was very helpful. The truck was ready and clean. Blankets ready. The issue was a computer situation at the U-Haul end.

Chuck at Mail & More was extremely helpful in helping us change the date of our rental, and then setting up every detail for this one-way rental for us.

The rep wasn't very helpful and didn't seem to care that the furniture dolly that i had reserved was not there and ready for us. I had also checked out online and it still took too long. He also didn't go over the parameters of the rental — specifically pointing out that we had only 23 hours to get the truck back or we would be charged an additional $40!! Ridiculous. Every time i rent with uhaul I tell myself I won't do it again...and then I do. Unless the extra charge is removed, I won't be renting with uhaul again!

Fantastic Service, beautiful clean newer vehicle. Highly Recommend. 5 STARS!!

The location to pick the U-Haul was fine the person behind the counter was extremely friendly, but this location WAS NOT THE LOCATION OR THE TIME THAT I WAS TO RECEIVE THE VAN. I had rented the van from the Columbia Storage Company on Hamburg Turnpike in Wayne New Jersey. The rental was done a week or more in advance and when I went to pick up the van they had rented to someone else. They had stated that I was not to pick up the van until after two where they got that information would be news to me I had never stated that I would be there that late to get the van........and this was not the first time that the storage company messed up my rental..................but it will be the last. I will never give U-Haul a good rating and will always tell people had this company can't get a rental correct.

I couldn't use the vehicle pick up from my phone. It stayed grayed out until well after my pick up time, even though my pick up time on the phone app showed “eligible for pickup 10/19/18, 8pm. “

Only problem I had is that I got a text message to pick the vehicle up in Wayne the day before pick-up and went there first. Otherwise everything was great.

good guy

So easy and the person was so helpful. The van was clean. Good experience!

Great service and friendly staff! Place was rather busy, but that's what you expect when business is run right! Definitely will use these guys in the future! Thank you!

While I did indicate that the truck was clean and well maintained when I stopped to fill the tank with gas after just leaving the pickup spot the truck would not start. The battery was dead but thankfully the gas station helped by providing a jump and all was well after that. I ran the truck for an hour or so before turning it off again and that seemed to do the trick. Needless to say I was quite frustrated for a while.

Enterprise is cheaper for non profits. I'm not sure I'd use Uhaul again for longer distances due to your mile rate.

All is good

Express Check In took me 40 minutes? You could not locate my location and I had to call in and it took 2 people to get me going? And you had all the information that was re-required? Like my credit card information. Definitely was not an Express Check In! I specifically made sure that it was supposed to be quick. Extremely frustrating!

I am expected to fold the blankets and sweep out the U-haul after I return it.... or else u-haul charges me a fee. The u-haul I got was dirty, the blankets were balled up and dirty. How can I be expected to do something if u-haul doesn't provide that service to begin with?

Nothing

Hold time on corporate line was extremely long over 20 minutes then some how i got connected to another u haul customer on hold also. So we both needed to hang up and start over. Over a half hour of wasted time!!!!

Good location and staff. Cargo van I rented was clean and had less than 10,000 miles. Only issue was that the AC didnt get cold at all on a day that was about 90.

Chuck was fantastic.

Excellent service. Thank you for everything!

Outstanding service and professionalism with a very pleasant disposition that is welcoming.

Very positive experience and would highly recommend this location.

Chuck , was pleasant and the rental was hassle free. Pleasure to work with him

The gentleman at this location was very helpful in alleviating, an otherwise bad experience with another of your locations. Last week, I had reserved a cargo van for Monday morning at 9am online. This reservation was made at Americar on Ringwood Ave. in Haskell, NJ. I even called them directly on the Saturday before to confirm the reservation. The guy who answered cut me off when I was explaining why I was calling and said "IF YOU MADE THE RESERVATION, THE CARGOVAN WILL BE HERE!" I said thanks and he hung up. Well, this morning when I came to pick up the van (with my brother who I imposed on to help), we found the cargo van was there like he said, but he was not. The business was closed and when I called the number on the door, the guy that answered had no clue there was a reservation this morning, and he was over a half hour away running some sort of errand, and he would have to turn around and come back. Very angry at this point, I called the location in Pompton Lakes and luckily, the man at Mail Boxes and More had the cargo van I needed. As we were driving away to pick up some furniture, the guy from Americar called and said he was about ten minutes from his business, I said never mind, I found a better location to do business. I hope he was as inconvenienced as I was. Regardless, you should know that Americar on Ringwood Avenue in Haskell, NJ does not necessarily open for business at the times you list online, which renders an online reservation useless! This does not reflect well on Uhaul.

Fey responsive and professional

LET PEOPLE KNOW THAT THERE ARE TWO FEES NOT MENTIONED WHEN YOU PICK UP THE VAN. AN ENVIRONMENTAL FEE OF $2, AND A NEW JERSEY DOMESTIC SECURITY FEE OF $10. THESE ARE ADDED TO YOUR BILL AFTER THE FACT.

The owner was great!

The radio in the van did not work. I wasn't aware of this until after I was already on my 200+ mile trip. Having no working radio was a huge disappointment. Had I known ahead of time, I would have had my own music player handy.

I did not appreciate being challenged by the store owner over the fuel level upon my return. I used the guide on the instruction page I was given, indicating that I should return it with 15/16 th of a full tank. I returned it well past that mark but he said it should have been filled.