Loved how efficient this location was! Will definitely use again!
Noel T.
Customer Reviews for Mail Boxes & More
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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This location is always great .
DAVID D.My reservation was moved out from it's original date. The Uhaul customer service was excellent with securing another location and providing the size truck needed for my move. You guys are AWESOME!! Thank you for a great customer service experience!!
Kevin G.I rented a 15 ft truck from this location and we had a great experience. The rental options were clear, the price was good and the truck worked great. The 15 ft truck with the ramp was a great option for us and fit all our things, and that ramp made loading and unloading easy and convenient. We were able to position the truck so the ramp went to the front door where we had to unload and we rolled our things right in! The mileage and gas charges were very reasonable and accurate and Aviv was very helpful and friendly. The next time I need a U-haul truck I will start at this location and refer my family and friends here.
Mark T.Location and equipment were great. Location manager was excellent. Your website, however, is terrible. Could not return the truck via the website â€" simply froze with the “eternal spinâ€.
SHANNON R.Very friendly and easy. Best part of my move:)
James B.Personnel at Mail Boxes & More were very helpful, professional, and thorough in answering my questions. Friendly and efficient.
John C.No improvements, always friendly and always has the vehicle we need!!!!
barbara W.Excellent location with resourceful and helpful staff. If I still lived in this area, the staff at this location would de our new friends! They went above and beyond for us. UHaul national could not find us the truck we needed close by and we called this location directly and they got us a slightly larger truck which we ended up needing.
SusanJune S.All good until I left about 10 brand new boxes which I paid for and a hay duty extension cord and a golf club which nobody seemed to notice or find! How does that happen? I called 2 hrs later n they said the van was already rented n gone but no one noticed what I left in the cube???.$50 down the drain, impossible.
Vince G.very enjoyable experience which is different from most truck rentals which are hum drum at best.
Ann S.I hd no problem with the location. I had to do the return aspect online due to the location being closed and it was worst experience ever. Called for assistance to Haul and was hung up on/disconnected two times and spent over an hour on the phone before I just left. Need a better system!
Stephen K.When you request a specific drop off point, why do you get a different one that farther away? I was going to Westmont, Il, thete's a uhaul in Westmont, but I was directed to Melrose Park, Il.
allen I.The best experience ever.
Sujal S.Original truck # was inaccessible. had to wait to switch to a different truck. Ended up renting an older model from the other (3) newer ones available. Our truck was very dirty. Did not realize until we drove away & noticed the dirt on the interior floor boards. No washer fluid in reservoir. 30PSI difference(s) in tire pressures. Inside of windshield extremely dirty resulting in dangerous driving at night. No central locking system. Had to open and relock each door individually. Made for a very frustrating experience.
Pravin G.Great customer service and easy check in-check out process.
DeAllen H.Before someone comes to pick up a truck and uses the virtual process, send a reminder to turn off pop-up blockers and ensure U-Haul is granted location permission. You have these instructions in the help link but I would have preferred to have done this before I actually needed to use the process. Otherwise, it is a very easy process.
Tamara S.The directions to get the key out of the lockbox were not very clear. I wasn't sure which lock box was for my truck and how to open it
Scott A.The cabin reeked of smoke smell....Wish they could have done something to lessen the stench. Otherwise, great owner, service and location.
paul J.Try to have more equipment
Marvin E.Excellent service. Good location and representatives. Good trucks. Very satisfied.
Muamet S.Had reserved 2 furniture dollys that were not available upon pickup. Apparently, these are leased out on a first come, first served basis regardless of an existing reservation. That was disappointing.
David O.Charge me for fuel again when i put fuel in this is second time he has done this there wont be a third time
michael C.The owner was very personable and kind to us, helping us through each and every hurdle until we were able to drive away with the trailer.
Jean Philippe R.Nothing.. 👍🏻
Richard P.smooth service
Thomas H.This is a very reliable U-Haul location. Additionally, the proprietor is very knowledgeable and competent
William M.Always great to due business with U-Haul at this location
Paul A.Super fast check out !
Kevin L.Outstanding owners. Really take care of there customers. My favorite location.
Lawrence G.Quick processing and very friendly. Excellent service
Gregory T.Your geolocation software sucks, my settings on chrome were right and it should have allowed it, didn't work on my Android phone or my iphone, I had to download Safari to get it to work took about ten minutes to finally get this to work.
SEAN W.great place, great people.
James C.The charges were higher than expected
TREVOR P.Have been there in the past and folks are great. Only issue was with the uhaul after hours site and verifying my location. I followed the instructions on slowing location services without success. This ended my attempt to use your process and would have been comforting to know I had dropped off the vehicle. All in all a great experience
CHARLES M.Excellent Service
Heide R.You guys are the best !!!
VRAJESHKUMAR V.Best experience I could have asked for and the owner was super knowledgeable
Thea H.Excellent, friendly service. Super nice staff, quick check in and return also. All good!
Gregory T.Definitely would not recommend to someone to return outside of hours because the parking is impossible. Unless you can just park in the normal parking lot.
Robert F.Signing into the app for pick up was confusing - didn't realize there was an office pick up option
Afshin M.A trailer was blocking our truck in. I couldn't move it on my own. The location had no person to help as it was not open. There was no WiFi available to us and we had extreme difficulty loading the app or web page to log on.
Gillian B.The staff was fantastic. It had been a rough day and they went the extra mile to make it better.
Ryan G.Mobile check in is horrible. There are 15 other steps needed to complete the pickup that could be done before. Instead you have to be physically at the location to do it all. Half the time it didn't work. Even though I paid in full months in advance, they changed me another $88 once there. I was told somehow my rate was changed . I paid for two sets of moving blankets. They gave me none. They said I cancelled it. I asked why I would cancel it less than 12 his before I wanted the truck. The tire was shredded in half. Literally shredded in half. I didn't notice to after I was trying to fill it with air. Why was this not checked upon return before? I drive for over 5 hours on a tire that was non existent. UHAUL BLOWS! GO SOMEWHERE ELSE! They will try to get things over on you, then act like they dont know what's happening.
Jamie I.Super helpful service. Great experience!
JOSH A.I did not receive my reserved moving blankets with my trailer rental
Stephanie M.Always a great experience with this location. Thank you Avive
Marco T.I have used this location on multiple occasions. They are great to work with.
mildred T.Terrible experience. The cab smelled like smoke and it was dirty and grimy. There was standing water in the doors and the passages seat belt did not work. The truck ran rough and did not feel safe. I'm honestly shocked U-Haul would let a truck like this on the road. I'll be looking at a Penske truck rental next time.
Kaleb B.Owner was great
Omar L.Great service at this location and I recommend this place to my friends.
CHRISTOPHER G.Great staff and prompt service. Easy in and out process.
Denis M.Your u haul app is not good.It doesn't allow to upload pictures .The browser login works good.Please try to improve the app experience so that people don't waste time trying to find out why it is not working.
Surendar M.My review is not for this particular location. My review is for U-haul in general and the experience that I had this time around. I set a pickup for a particular sized truck a week in advance. I was quickly contacted saying that the size truck I needed would not be available at the desired location and that I had to drive to a different location for the desired size truck. Okay, not THAT big of a deal but it was a little annoying since I would have to put more miles on the truck then but whatever. Moving day comes and I arrive at the location that I was told to go to. The lady behind the desk was nice but unfortunately there was no pickup appointment for a truck for me at that location since I had booked online rather than calling the store. She told me that another customer had dropped off a truck the night before but forgot to leave the keys so that one was unavailable. The lady was very helpful trying to find another truck for us nearby when suddenly the lady who forgot to leave the keys walks in to drop them off. I asked if I could drop the truck off at the location that I had originally planned and I was informed that I could not. Again, very frustrating since that would be coming out of MY pocket for driving the truck further back to the location that they needed me to. 40 minutes later we were on our way to move. I wasn't on that tight of a timeline for the day but overall the experience was very upsetting due to the wasted time and money driving further than what was necessary.
jeff W.Store/office upkeep is lacking, cluttered and seemed disorganized. However the person at the counter was sharp and organized in the process at hand and was a clear communicator, so the appearance of the office didn't really matter.
Gwen C.