Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)

1,825 reviews

210A E Chicago Ave   Westmont, IL 60559
(E of Cass st)

(630) 323-7622

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 323-7622

210A E Chicago Ave
Westmont, IL 60559
(E of Cass st)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good personal, thank you for your job

Dmytro K. 
Rating:
5.0

Great manager, I have used this store many times. Recommend to all

Dean R. 
Rating:
5.0

You're the BEST!!!

Dane Z. 
Rating:
5.0

Great help and explanation..... key to it --- EASY!

Dave J. 
Rating:
5.0

Customer did not leave a comment.

ALMAS K. 
Rating:
5.0

GREAT CUSTOMER SERVICE

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

Owner is great and personable.

erik G. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
3.0

The uhaul app and check-in process was horrific and will never use it again. They needed 4 different names and numbers to verify pick-up driver.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Great overall experience - easy to work with

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Thank you for your great service! The u-haul was perfect and I was able to accommodate the important furniture items that needed to be moved from one location to another. Have a great day and wish you and your family a very Happy New Year! GREAT SERVICE AND GREAT LOCATION!!! STAFF VERY FRIENDLY AND HELPFUL.

Krishnaswamy R. 
Rating:
5.0

Customer did not leave a comment.

DANETTE C. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

Customer did not leave a comment.

Janarl R. 
Rating:
5.0

Customer did not leave a comment.

Home Glow K. 
Rating:
5.0

Very helpful and friendly! Have used them several times and have always been great. -Taft

Taft L. 
Rating:
5.0

Friendly service always something available great customer service

Dale N. 
Rating:
5.0

This business is exemplary How could I have forgotten about how special and courteous these owners were and rented from other locations? Never again will I rent from other locations now that it's been proven once again that this one is the BEST!!

Nina E. 
Rating:
4.0

oiutstanding

charles C. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
3.0

Shattered glass pieces/lots if leaves on trailer surface. Not clean for next use.

Michael John M. 
Rating:
5.0

I dealt with the owner. He was extremely pleasant and helpful This location is now our “Go-To”

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Very easy and helpful

Lauea R. 
Rating:
5.0

Customer did not leave a comment.

JEFF O. 
Rating:
5.0

I always rent from this location at least once sometimes twice a year, and they are always very personable and friendly, and very helpful.

bill N. 
Rating:
5.0

Great customer service. The owner stayed a little late to help me get my van.

Daniel H. 
Rating:
2.0

The person helping me barely paid attention to me while he talked on the phone to two different people. He didn't explain the charges or gas refueling at all and my bill was considerably higher than I expected it to be as a result.

Jessica J. 
Rating:
4.0

Customer did not leave a comment.

Tiwana O. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

I have no complaints about U-Haul here. The guy was professional, the equipment was clean, and it was maintained. Not only that the cost was VERY reasonable! I'd rent from this location again in a heartbeat.

Brian F. 
Rating:
5.0

I was treated so nicely. Was helped with the right size truck we needed and was so happy that we listened, everything fit great!

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
4.0

The truck was nasty unclaimed smelt like sex open condoms was in it and I should be giving some type of discount I reported it but nothing was done

Glenn B. 
Rating:
1.0

Of the several rentals I have made in the past few months, this one was by far the worst. Truck's suspension was shot and was vibrating while driving. Is someone going to pay me $25 because I had to clean out the back of the truck from the previous renters? Because they have a sticker that warns you of a $25 charge if you don't make sure everything is clean in the back. Literally used a blower in the back to get rid of what was leftover. Truck fuel was marked as "half full" but was less than full at approximately 210 miles when I picked it up. This cost me another $10-$20 in gas because I was told "If you don't return it with exactly as much gas as was marked, we will charge $5.50 a gallon with a smile.

JAMES W. 
Rating:
3.0

The equipment that I rented wasn't at the truck.

Jorge E L. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

Dhiraj S. 
Rating:
5.0

Customer did not leave a comment.

Home Glo L. 
Rating:
5.0

Nothing, Aviv always does a great job, that is why I always go there.

Kevin G. 
Rating:
5.0

I'm not sure if there's room for improvement because service was excellent

BEATRICE B. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Personal is very friendly.

Jana K. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
1.0

No dolly provided even though reservation had it mentioned. Self check in failed 5 times, cannot find instructions to get the keys. Van was alloted in someone else's name so I couldn't complete my check in

Aditya M. 
Rating:
4.0

The owner operators are knowledgeable and willing to help!

Kristin H. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Yes, but the lockbox code did not show up for me. I'm lucky there happened to be an off duty person to help give me the lockbox code, but I'm worried about what would have happened if she wasn't there!

Alice L. 
Rating:
4.0

Great customer service

Grisel N. 
Rating:
5.0

wished the rental truck had blankets that were missing that I would have needed for covering brand new furniture . Thank you !

Mark O. 
Rating:
5.0

Aviv and his wife are very accommodating and go the extra mile for their customers. Highly recommend this location to all my friends.

Stephen K. 
Rating:
5.0

This is my favorite location, such friendly staff!

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

F Thomas M. 
Rating:
2.0

Customer did not leave a comment.

Owen S. 
Rating:
1.0

Was overcharged for insurance. Have been doing this for weeks and was never told each location charges differently for insurance. A $30 difference of hidden fees.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
3.0

Customer did not leave a comment.

Channell L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL R. 
Rating:
5.0

We have rented from this location twice. The equipment has been well maintained. And the staff knowledgeable and professional.

Korrie M. 
Rating:
5.0

Customer did not leave a comment.

Bryn R. 
Rating:
5.0

There's no way to improve on Perfection Your the BEST!!!

Dane Z. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

It was a little confusing at 1st due to the address, but the person there made it very easy to check out.

Charles H. 
Rating:
5.0

The owner was incredibly responsive and helpful.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Everything was very nice, and the person who helped me when I picked up the rental was friendly, helpful, and knowledgeable.

larry L. 
Rating:
4.0

Still waiting for you to reimburse me for money over charge...

Robert M. 
Rating:
5.0

That truck needs serious repairs

Saulius G. 
Rating:
3.0

We dropped the truck off at night, the facility was closed so we had no interaction with anyone. We returned the truck with the requested amount of gas in the tank, however, my receipt showed I was billed $16.50 for gas. I dispute this charge, the tank was filled to the same level as when we requested the truck.

Colette B. 
Rating:
5.0

Excellent customer service

Andrea S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The woman who helped me with my reservation at Mailboxes & More in Westmont, Illinois is extremely helpful and understanding. The U-Haul app, however never seems to work correctly, and caused more delays and stress than necessary. Both picking up and returning my rental did not work

Michael T. 
Rating:
5.0

Your app is crappy and glitchy, and forcing the customer to checkin and checkout with it, sours the entire customer experience.

maureen P. 
Rating:
5.0

Very helpful staff!

Roger B. 
Rating:
5.0

First time user and it was very user friendly! Easy to use mobile check in, and return.

Erika P. 
Rating:
3.0

Charged for two rental periods when vehicle and keys were returned after one rental period. Called and thought the issue was resolved, but no refund or change in receipt has been issued.

Samantha S. 
Rating:
5.0

returned after hours and returning via app was super easy

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

The woman who helped make my reservation was extremely friendly and helpful

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

The owners of this business were exceptionally helpful on the phone, and when we picked up the trailer.

Tiffiany P. 
Rating:
2.0

It is very unclear where to park the equipment upon return. There are many spaces that are marked "no uhaul parking" and the spots open to uhaul parking were full when we arrived. There is no clear indication of where to drop keys - we had to hunt around for the drop box.

Nilofer A. 
Rating:
5.0

Customer did not leave a comment.

paul A. 
Rating:
5.0

Customer did not leave a comment.

Manish K. 
Rating:
5.0

Blankets were very dirty

amy P. 
Rating:
3.0

Customer did not leave a comment.

Christi D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

make sure the 26” footer stay at the location that you book

Marvin E. 
Rating:
5.0

Everything was excellent.

Zaneta M. 
Rating:
5.0

very friendly even though he was very busy.

Kelsee B. 
No reviews have been submitted for this location.

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