Customer Reviews for Mahnopoly LLC
(U-Haul Neighborhood Dealer)

83 reviews

504 SW 2nd St   Topeka, KS 66603

(785) 234-0188

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat-Sun: 8 am–11 am

Services at this Location:

Contact Us

(785) 234-0188

504 SW 2nd St
Topeka, KS 66603

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat-Sun: 8 am–11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The most confusing place I have ever been to.. the building made no sense and there were no signs.. walked around the building a few times before I figured out I was supposed to check in on my phone. There was basically no instructions given when I reserved my truck.

Lauren Brumfield 
Rating:
4.0

Customer did not leave a comment.

JASON Bailey 
Rating:
5.0

Customer did not leave a comment.

Phillip Brooks 
Rating:
1.0

Customer did not leave a comment.

Shelley Reep 
Rating:
1.0

This is an extremely dangerous part of town, and is a very secluded location next to an overpass that looks like people could easily hide under.

Andrew Schmidt 
Rating:
2.0

No clear instructions on how to or where to drop the trailer since they are only open from 8:30 to 1 everyday. The place looks like a vacant lot.

Crystal Marshall 
Rating:
4.0

Customer did not leave a comment.

Ryan Lozano 
Rating:
3.0

Did drop off when they were closed, hard to get to location in a pretty sketchy area. Would of preferred to go to main uhaul store. Personnel I talked to on phone was nice though.

Michael Carr 
Rating:
5.0

Good service.

Martin Redlightning 
Rating:
2.0

I was told it was 119 when I paid and then after I turned the truck back in I was charged an extra 30 dollars

Karissa Steenbock 
Rating:
5.0

It is a small but friendly neighborhood UHAUL. I will go there again.

Deborah Taylor 
Rating:
5.0

Customer did not leave a comment.

Brian Gilchrist 
Rating:
5.0

Customer did not leave a comment.

Rachel Johnsen 
Rating:
5.0

Customer did not leave a comment.

Patti Breckenridge 
Rating:
4.0

Customer did not leave a comment.

zeeshan khan 
Rating:
5.0

Make sure someone's appliance dolly is I'm the vehicle when they order one

Keith Guilfoyle 
Rating:
2.0

Disengaged. Disinterested. Told me I could go to another location and drop off. Only staffed 9 - 1. Not my way of doing business. I’ll use another U-Haul vendor.

Jim Edmonston 
Rating:
5.0

Customer did not leave a comment.

Kahle Loveless 
Rating:
3.0

Customer did not leave a comment.

Brittany Gerety 
Rating:
5.0

Customer did not leave a comment.

Cristian Marino 
Rating:
4.0

Customer did not leave a comment.

Dalton Miller 
Rating:
5.0

Customer did not leave a comment.

Taylor VanMeter 
Rating:
3.0

Location was closed at 8:30 am when I dropped it off.

Allan Wright 
Rating:
2.0

The dolly had been run over,so 1 handle was bent and crushed. The speedometer is broken. 1st day it would only show max speed @ 35 when I was on the highway. Trip to Arkansas it was ok the 1st 20 miles, then it started showing that I was going over 100mph.

James Johnston 
Rating:
3.0

Truck shook so bad could not stack anything or I would of broke my stuff matenance was not kept up on it what so ever was very unhappy

Josh Sage 
Rating:
5.0

On some roads the truck bounced more than normal

RAMON BRICE 
Rating:
3.0

My order was originally to be picked up in Lawrence with a furniture dolly. They didn’t have this trailer in Lawrence so I had to go to Topeka (30 minute drive) the other way, to come back to Lawrence then move our stuff to Olathe then to take it back to Topeka at the end of the day. And also didn’t get a furniture dolly. I understand things happen but it was still inconvenient to have to go that far out of our way, and took time out of our reservation time. The staff was great and understanding and I know it’s not their fault.

Rachel Wake 
Rating:
5.0

Customer did not leave a comment.

Tracy Hardy 
Rating:
3.0

Again the humans that you do have available are rude and unhelpful so what’s the point it’s like they’re doing me some kind of favor by taking my truck no sir you’re not doing me a favor I’m paying you so be polite and be helpful

Susan Sneed 
Rating:
5.0

Nothing. William provided one of the best customer service experiences I have had rrecently! I highly recommend them.

Roger Elser 
Rating:
3.0

Customer did not leave a comment.

Dianna Shinn 
Rating:
5.0

Customer did not leave a comment.

Monica Day Child 
Rating:
5.0

Staff was helpful in explaining how to drop off. The entire rental experience was easy & quick.

Sabrina Aubuchon 
Rating:
3.0

Not great signage at the location, but the person assisting was helpful and friendly.

Mark Thompson 
Rating:
5.0

Customer did not leave a comment.

Patty Vasquez 
Rating:
5.0

Great rental experience at Mahnopoly!

ROGER MCDOWELL 
Rating:
3.0

Customer did not leave a comment.

Judy Rayls 
Rating:
5.0

Customer did not leave a comment.

Cherylene Algarin 
Rating:
2.0

Very dark and hard to see U-Haul key drop box. I put key in drop slot that said drop keys here. Then realized there was another box for U-Haul. It was too dark to see it.

Terri Owens 
Rating:
5.0

Customer did not leave a comment.

Stan Brustowicz 
Rating:
3.0

Customer did not leave a comment.

william smithPMTRUCK 
Rating:
3.0

Make sure the washer fluid is full.

THOMAS FORD 
Rating:
5.0

Customer did not leave a comment.

Daniel Doyle 
Rating:
3.0

Location was closed so just dropped off the keys

Gene Taylor 
Rating:
3.0

Customer did not leave a comment.

Megan OBrienRussell 
Rating:
3.0

Customer did not leave a comment.

KELVIN HEITMANN 
Rating:
5.0

Customer did not leave a comment.

SARAH HOUSER 
Rating:
3.0

Left vehicle there after business hours

DAVID BROWN 
Rating:
4.0

GET MORE EQUIPMENT. I had to drive over 50 miles to get a trailer .to use for a few hours. When I got there they had 3 of them. Then if I wanted to return the trailer to a local "dealer" it would cost me an extra $80.00. If that's how you want to do business maybe I should just buy a trailer! Needless to say I am not real happy right now. Would I recommend renting a trailer? Only if they first listen to the whole story of how my day went.

RAYMOND SCHILD 
Rating:
4.0

Customer did not leave a comment.

TREVOR TREIBER 
Rating:
5.0

Continue as you are.

andrew lear 
Rating:
3.0

Need to have a security fence, the truck was vandalozed

Earl Detwiler 
Rating:
3.0

Left me with a empty tank when I picked up the vehicle

Jalen Taylor 
Rating:
3.0

Hard to get into location. Was leaving car there but crime in neighborhood is bad.went back to put car. C/s did not listen to my order.

WENDY COX 
Rating:
5.0

Customer did not leave a comment.

RANDALL HARRELL 
Rating:
3.0

Customer did not leave a comment.

jeanny whaley 
Rating:
5.0

Everything was good

Jason Woolington 
Rating:
4.0

The lady i called at customer service is why i scored it the way i did. She was excellent and walked me though the entire process!

Shannon Brandau 
Rating:
4.0

Customer did not leave a comment.

Brittany Nesbitt 
Rating:
5.0

Fast check-out and friendly service., Truck was clean and ready to go.

ANDREAS KUHN 
Rating:
3.0

Gas was on straight E when we got in the pick up truck was a little confusing not really fond of that part

John Lovely 
Rating:
5.0

Customer did not leave a comment.

TEDDY DROWN 
Rating:
4.0

Customer did not leave a comment.

KATHRYNE KELSAY 
Rating:
4.0

Honor your reservations and provide a discount when you don't have the equipment the customer reserved.

Sarah Kell 
Rating:
3.0

The only complaint I have was the truck had a bad odor in the storage area in the back which made the cabin stink

JASON THOMPSON 
Rating:
5.0

Customer did not leave a comment.

RONDA MEADOR 
Rating:
5.0

Customer did not leave a comment.

Danny White 
Rating:
3.0

When someone reserves equipment, ALL said equipment should be in the same pickup location. OR tell Customer up front about any wild goose chases like the one I got sent on. grr snort moan mumble gripe.

Dennis Kathrens 
Rating:
2.0

There was no one at this location.

Scott Goldblatt 
Rating:
3.0

Customer did not leave a comment.

Douglas Shima 
Rating:
4.0

Very friendly and easy to work with

JANE ALFORD 
Rating:
3.0

Customer did not leave a comment.

CORRIE YODER 
Rating:
5.0

Customer did not leave a comment.

ROBIN WELKER 
Rating:
5.0

Customer did not leave a comment.

Christopher Weininger 
Rating:
1.0

I arrived to check the vehicle in at 1025 am the hours of operation were until 11am, I met the owner on the street in front of the business leaving and I asked him if he could help me check my rental in before he leaves and his reply was NO, I HAVE AN APPOINTMENT. HE STATED TO LEAVE THE RENTAL IN THE STREET AND PUT THE KEY IN THE DROP BOX, I TOLD HIM I DIDNT FEEL COMFORTABLE DOING SO WITH IT TECHNICALLY NOT BEING CHECKED IN AND HE STATED AGAIN, IM LEAVING...I was at his facility almost 30 minutes early to check in. I had to call customer service and wait on the phone to cover myself with a nice lady who was willing to help me over the phone...this business owners action in topeka kansas cost me to be very late the rest of the day and miss mother's day with my family because I had to stay on site in topeka an extra hour or so to make sure I was covered with leaving a vehicle unchecked which while I should have been traveling to see family. The rude business owners selfishness at the return drop off in topeka cost me to loose out on mothers day with my family...I would suggest finding someone who values your company and represents what UHAUL has built over yrs which is a good reputation...this owner at the mahnopoly LLC does not care about customer service...

chad mach 
Rating:
5.0

Everything was well laid out!

Xavier Young 
Rating:
2.0

When I initially rented the U-Haul, Mr. Mah was friendly and helped me get what I needed. The next day I received the email with my itemized bill. I was charged for a dolley and furniture pads which I did not rent. Mahnopoly's computer was having issues so it took a while to get the rental done, which I did not mind, but we literally had a short conversation about the fact that I did not need a dolley. When I called Mahnopoly about this error, Mr. Mah asked if I had called the U-Haul customer service line. I asked him if he could correct the issue and he said that refunds come through U-Haul. I asked him to look into it and questioned why he would not be able to process refunds through his store. He said he would look at it when he was back in the store and call me in 15 minutes. I have not heard from Mr. Mah again. I then looked at the statement again and realized he had billed me for 2 gallons of gas which was also incorrect. He told me more than once to return the truck with the same amount of gas that it had when I got it. I returned the gas with the same amount of gas that it had when it got it and he charged me for more. I visited the store and talked to a different associate who said that they were looking into the issue. Definitely get an itemized statement before letting them run your card at this store. Renting a $19.99 truck ended up being over 70 dollars with all these extras added on.

Maegan O callaghan 
Rating:
5.0

Customer did not leave a comment.

Angelica Janas 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SMALLEY 
Rating:
2.0

IT IS NOT THE CONTRACTED DEALER BECAUSE THEY WERE AWESOME BUT UHAUL CHARGED ME $120 TO "CLEAN" THE MUD ON THE OUTSIDE OF THE TRUCK WHICH I MOVED IN THE RAIN THEN CHARGED ME FOR 3 DAYS WHEN I HAD IT ONLY 2 DAYS. MANAGER AT CALL CENTER HAS YET TO CALL ME REGARDING THIS CHARGE. ITS BEEN 72 HOURS.

Alejandro Colon 
Rating:
5.0

Great customer service! Easy access. The whole move with u haul was slick and simple!

Chris Danford 
Rating:
3.0

Customer did not leave a comment.

KENNETH KERR 
Rating:
5.0

Easy to find no issues.

Mark Price 
No reviews have been submitted for this location.

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