Customer did not leave a comment.SARAH H.
Customer Reviews for Mahnopoly LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left vehicle there after business hoursDAVID B.
GET MORE EQUIPMENT. I had to drive over 50 miles to get a trailer .to use for a few hours. When I got there they had 3 of them. Then if I wanted to return the trailer to a local "dealer" it would cost me an extra $80.00. If that's how you want to do business maybe I should just buy a trailer! Needless to say I am not real happy right now. Would I recommend renting a trailer? Only if they first listen to the whole story of how my day went.RAYMOND S.
Customer did not leave a comment.TREVOR T.
Continue as you are.andrew L.
Need to have a security fence, the truck was vandalozedEarl D.
Left me with a empty tank when I picked up the vehicleJalen T.
Hard to get into location. Was leaving car there but crime in neighborhood is bad.went back to put car. C/s did not listen to my order.WENDY C.
Customer did not leave a comment.RANDALL H.
Customer did not leave a comment.jeanny W.
Everything was goodJason W.
The lady i called at customer service is why i scored it the way i did. She was excellent and walked me though the entire process!Shannon B.
Customer did not leave a comment.Brittany N.
Fast check-out and friendly service., Truck was clean and ready to go.ANDREAS K.
Gas was on straight E when we got in the pick up truck was a little confusing not really fond of that partJohn L.
Customer did not leave a comment.TEDDY D.
Customer did not leave a comment.KATHRYNE K.
Honor your reservations and provide a discount when you don't have the equipment the customer reserved.Sarah K.
The only complaint I have was the truck had a bad odor in the storage area in the back which made the cabin stinkJASON T.
Customer did not leave a comment.RONDA M.
Customer did not leave a comment.Danny W.
When someone reserves equipment, ALL said equipment should be in the same pickup location. OR tell Customer up front about any wild goose chases like the one I got sent on. grr snort moan mumble gripe.Dennis K.
There was no one at this location.Scott G.
Customer did not leave a comment.Douglas S.
Very friendly and easy to work withJANE A.
Customer did not leave a comment.CORRIE Y.
Customer did not leave a comment.ROBIN W.
Customer did not leave a comment.Christopher W.
I arrived to check the vehicle in at 1025 am the hours of operation were until 11am, I met the owner on the street in front of the business leaving and I asked him if he could help me check my rental in before he leaves and his reply was NO, I HAVE AN APPOINTMENT. HE STATED TO LEAVE THE RENTAL IN THE STREET AND PUT THE KEY IN THE DROP BOX, I TOLD HIM I DIDNT FEEL COMFORTABLE DOING SO WITH IT TECHNICALLY NOT BEING CHECKED IN AND HE STATED AGAIN, IM LEAVING...I was at his facility almost 30 minutes early to check in. I had to call customer service and wait on the phone to cover myself with a nice lady who was willing to help me over the phone...this business owners action in topeka kansas cost me to be very late the rest of the day and miss mother's day with my family because I had to stay on site in topeka an extra hour or so to make sure I was covered with leaving a vehicle unchecked which while I should have been traveling to see family. The rude business owners selfishness at the return drop off in topeka cost me to loose out on mothers day with my family...I would suggest finding someone who values your company and represents what UHAUL has built over yrs which is a good reputation...this owner at the mahnopoly LLC does not care about customer service...chad M.
Everything was well laid out!Xavier Y.
When I initially rented the U-Haul, Mr. Mah was friendly and helped me get what I needed. The next day I received the email with my itemized bill. I was charged for a dolley and furniture pads which I did not rent. Mahnopoly's computer was having issues so it took a while to get the rental done, which I did not mind, but we literally had a short conversation about the fact that I did not need a dolley. When I called Mahnopoly about this error, Mr. Mah asked if I had called the U-Haul customer service line. I asked him if he could correct the issue and he said that refunds come through U-Haul. I asked him to look into it and questioned why he would not be able to process refunds through his store. He said he would look at it when he was back in the store and call me in 15 minutes. I have not heard from Mr. Mah again. I then looked at the statement again and realized he had billed me for 2 gallons of gas which was also incorrect. He told me more than once to return the truck with the same amount of gas that it had when I got it. I returned the gas with the same amount of gas that it had when it got it and he charged me for more. I visited the store and talked to a different associate who said that they were looking into the issue. Definitely get an itemized statement before letting them run your card at this store. Renting a $19.99 truck ended up being over 70 dollars with all these extras added on.Maegan O.
Customer did not leave a comment.Angelica J.
Customer did not leave a comment.JEFFERY S.
IT IS NOT THE CONTRACTED DEALER BECAUSE THEY WERE AWESOME BUT UHAUL CHARGED ME $120 TO "CLEAN" THE MUD ON THE OUTSIDE OF THE TRUCK WHICH I MOVED IN THE RAIN THEN CHARGED ME FOR 3 DAYS WHEN I HAD IT ONLY 2 DAYS. MANAGER AT CALL CENTER HAS YET TO CALL ME REGARDING THIS CHARGE. ITS BEEN 72 HOURS.Alejandro C.
Great customer service! Easy access. The whole move with u haul was slick and simple!Chris D.
Customer did not leave a comment.KENNETH K.
Easy to find no issues.Mark P.