Customer Reviews for Maguires Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

All good.

Rating:

2.0

I was told that I have unlimited miles for the 2 day rental and then charged $39 for being 34 miles over.

Rating:

5.0

Location was great. What I do NOT recommend is that I did mobile-pick up and after checking in the day before to save time, my rent shou;d've started at 8am. I arrived to the location at 7:55am and the app didn't allow me to pick up my truck. I needed to open a browser in my cell phone, log in in UHAUL and it made me check in again, and upload again all documents required, so I finally could take my transportation at 8:20am so I wasted 20min. That needs to be addressed for future customers.

Rating:

5.0

Perfect solution and ultra convenient for me as I live in Georgetown Apts right across ghe the east side of Worcester Road.

Rating:

5.0

Agent was clear and helpful. Van was really clean and drove really well.

Rating:

5.0

A very good overall experience. Equipment was in very good shape as well

Rating:

3.0

When the customer books a van at Natick, you don't switch them to Framigham. Especially when Natick had vans avialable. Also don't claim online that customers can skip the counter. How was I going to get the keys for the van with the employee handing them to me?

Rating:

5.0

The overall experience was good, however I had issues with the app while picking up and dropping off the truck, so many questions to answer, the app did not work smooth

Rating:

5.0

Good

Rating:

5.0

Was perfect quick and easy and clear

Rating:

5.0

Excellent experience

Rating:

5.0

Renting from Maguirres was easy & efficient. I would recommend to anyone who needs a van.

Rating:

5.0

Don’t try to send the customer to a different pickup location when the vehicle is available at a place they know and have requested. MAGUIRES was able to contact you and correct this in time. I had cancelled and almost went to a different rental company, but they called and told me everything was all set. The truck I got was great, almost brand new and worked out very well.

Rating:

5.0

Great customer service from Jason and his team. Much more chilled than the Natick location. Great that you can fill the van up when you return rental, it makes it an easy return transaction. Will definitely rent from this location again. Thank you.

Rating:

5.0

At this moment you are on top of your Job routine. I have no complaints for improvement at this time. You are doing a wonderful job at this location keep it up. Good luck.

Rating:

5.0

Online check in didn't work so well

Rating:

3.0

I wasn’t able to find the keys so I was looking inside the UHual and the guy working there comes next to me to pickup a car but he doesn’t tell me I need to go inside. Then when I go inside same person hands me keys to uhual.

Rating:

4.0

Location is a little small especially with it being a busy gas station. Otherwise, everything was great. Awesome customer service

Rating:

4.0

I had chosen this location for my one-way rental drop off. On the next day I received a text from Uhaul indicating my drop off had changed to a location close to an hour away from my final destination. I don't know why this happened. I called the toll free number, was transferred to the dispatch service, and they reset my drop off location back to this one. Everything turned out fine in the end, but the surprise text stating a change in drop off was not expected.

Rating:

5.0

This was not my first location of the day. I was supposed to have rented from a location in Framingham, but when I got there, for 5:30AM pickup, they had not staged the vehicle the night prior. In light of that, the Maguires location was able to get me into a vehicle with no issues, even at 6:00AM (prior to the location opening).

Rating:

2.0

None of the equipment requested was provided at time of pick up and I tried calling customer service very long wait. I think requested a call back still no call back nearly 24 hours later

Rating:

5.0

It would be nice to have a car phone mount holder in the U-haul vehicles.

Rating:

5.0

The guys at Maguires were very helpful. They got to me right away, were friendly and helped me with the truck.

Rating:

5.0

I was caught off guard by the extra fee for 100+ mile trips. For all the advertising about 19.95, I didn't expect that to *actually* be the cost ... but you had a few too many hidden fees.

Rating:

3.0

The website froze twice so I restarted and booked another truck only to find that I had 3 bookings and had to cancel them.

Rating:

4.0

I have been charged incorrectly and still waiting for the correct invoice.

Rating:

5.0

Maguires was fantastic! Customer service was incredible and the whole process was seamless. After being turned away from the Pleasant St. location because the staff did not arrive on time that morning (1.5 hours late!!! and we waited!!! with a no show!!!) We headed over to Maguires and met the good people there. They took care of us.

Rating:

5.0

He was extremely helpful including directions on rt 9.

Rating:

3.0

I was overcharged for mileage.

Rating:

5.0

Owner was very friendly and helpful.

Rating:

2.0

Poor cellular service at location max it unable for me to “drop off” vehicle and difficult to pick it up in the morning. I was overcharged $200 by uhaul because I couldn’t log the mileage which ended up being way less than the initial estimate. How can I get a refund?

Rating:

4.0

Online information of which I uploaded the day before was not on the site and I had to upload again. Please make sure your cell phone check in/out is better equiped!

Rating:

2.0

Dropped off after hours and there was nowhere to park. Had to park at an angle in a very tight spot in order to not block anyone in. The location was also very dark no lights in the parking area. Didn' t feel very safe.

Rating:

2.0

The truck was clean but the steering wheel alignment was off. Aside from that, there was an after hours charge of 20 dollars which I wasn't made aware of before taking the truck.

Rating:

4.0

Na

Rating:

5.0

Really good people at McGuires—-i will rent from them again

Rating:

5.0

Cargo van was in excellent (except for a few dings on passenger side) and very clean condition. Had a full tank of gas, great tires and awesome AC for a hot August day. Easy “check-in” and after-hours return. No issues at all.

Rating:

3.0

Hours of service could be longer. The app for after hours turn in was HORRIBLE.

Rating:

1.0

They charged a cleaning fee and I know I didn’t leave anything in the vehicle. I rent from uhaul routinely, I was reassigned to a location further away causing more mileage expense and then a cleaning fee was charged without any basis. I will never allow uhaul to reassign me to this location again

Rating:

4.0

Hi I had to drive 80 miles to get the trailer it’s no good and they call me only 18 hours before travel should be a minimum 2 days before about the location pick up U-haul should be delivery me near me because I made the trailer reservation one month before travel.

Rating:

5.0

The person who rents there is very kind and solved me a problem

Rating:

5.0

The man that ranted me the trailer, and the man that took it back we’re both very nice , thank you.

Rating:

5.0

Nothing

Rating:

3.0

Key lock box could use directions stating that the keyhole also serves as the opening device, but overall pretty simple.

Rating:

5.0

Kind, respectful, and helpful!