Customer Reviews for Maguires Inc
(U-Haul Neighborhood Dealer)

99 reviews

669 Worcester Rd   Framingham, MA 01701

(508) 202-4492

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 202-4492

669 Worcester Rd
Framingham, MA 01701

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jolonda Gendraw 
Rating:
5.0

All good.

Andrew Hamersley 
Rating:
3.0

Customer did not leave a comment.

Ernest Lubonja 
Rating:
2.0

I was told that I have unlimited miles for the 2 day rental and then charged $39 for being 34 miles over.

VICTOR LEE 
Rating:
5.0

Location was great. What I do NOT recommend is that I did mobile-pick up and after checking in the day before to save time, my rent shou;d've started at 8am. I arrived to the location at 7:55am and the app didn't allow me to pick up my truck. I needed to open a browser in my cell phone, log in in UHAUL and it made me check in again, and upload again all documents required, so I finally could take my transportation at 8:20am so I wasted 20min. That needs to be addressed for future customers.

Gonzalo Bedia Diaz 
Rating:
5.0

Perfect solution and ultra convenient for me as I live in Georgetown Apts right across ghe the east side of Worcester Road.

Robert Stoloff 
Rating:
5.0

Customer did not leave a comment.

David Ferrini 
Rating:
5.0

Customer did not leave a comment.

Mateus Fontana 
Rating:
5.0

Customer did not leave a comment.

Sam McDermott 
Rating:
5.0

Agent was clear and helpful. Van was really clean and drove really well.

Kenneth Holbert 
Rating:
5.0

Customer did not leave a comment.

Deniz Kapucu 
Rating:
5.0

Customer did not leave a comment.

Olimatou Bojang 
Rating:
5.0

Customer did not leave a comment.

Mike Anderson 
Rating:
5.0

A very good overall experience. Equipment was in very good shape as well

Michael Soja 
Rating:
3.0

When the customer books a van at Natick, you don't switch them to Framigham. Especially when Natick had vans avialable. Also don't claim online that customers can skip the counter. How was I going to get the keys for the van with the employee handing them to me?

Gordon Green 
Rating:
5.0

Customer did not leave a comment.

Chris Willis 
Rating:
5.0

Customer did not leave a comment.

Alaina Dahlin 
Rating:
5.0

Customer did not leave a comment.

suely brito 
Rating:
5.0

Customer did not leave a comment.

TRACY COTONI 
Rating:
4.0

Customer did not leave a comment.

michael awwad 
Rating:
5.0

The overall experience was good, however I had issues with the app while picking up and dropping off the truck, so many questions to answer, the app did not work smooth

Evgenii Sharkhun 
Rating:
5.0

Customer did not leave a comment.

Beth Berinstein 
Rating:
5.0

Customer did not leave a comment.

Courtney Oliver 
Rating:
5.0

Good

JOSE OQUENDO 
Rating:
5.0

Was perfect quick and easy and clear

Juan Ramos 
Rating:
3.0

Customer did not leave a comment.

Janeen Bazarian 
Rating:
4.0

Customer did not leave a comment.

Leo Cook 
Rating:
5.0

Excellent experience

ROBERT CASAGRANDE 
Rating:
5.0

Customer did not leave a comment.

Alexander Carlock 
Rating:
5.0

Renting from Maguirres was easy & efficient. I would recommend to anyone who needs a van.

Jonathan Ramin 
Rating:
5.0

Customer did not leave a comment.

NANCY ODONNELL 
Rating:
5.0

Customer did not leave a comment.

Peters Odogwu 
Rating:
5.0

Don’t try to send the customer to a different pickup location when the vehicle is available at a place they know and have requested. MAGUIRES was able to contact you and correct this in time. I had cancelled and almost went to a different rental company, but they called and told me everything was all set. The truck I got was great, almost brand new and worked out very well.

Dean Arvidson 
Rating:
5.0

Customer did not leave a comment.

Ana Gilray 
Rating:
5.0

Customer did not leave a comment.

scott wheeler 
Rating:
5.0

Great customer service from Jason and his team. Much more chilled than the Natick location. Great that you can fill the van up when you return rental, it makes it an easy return transaction. Will definitely rent from this location again. Thank you.

JENNIFER AUSTIN 
Rating:
5.0

At this moment you are on top of your Job routine. I have no complaints for improvement at this time. You are doing a wonderful job at this location keep it up. Good luck.

Kassim Carey 
Rating:
5.0

Customer did not leave a comment.

Frank Chapman 
Rating:
3.0

Customer did not leave a comment.

Laura Davis 
Rating:
5.0

Online check in didn't work so well

gene rubenstein 
Rating:
5.0

Customer did not leave a comment.

Chris Hatfield 
Rating:
5.0

Customer did not leave a comment.

Howard Dana 
Rating:
5.0

Customer did not leave a comment.

Francisco Cornelio 
Rating:
5.0

Customer did not leave a comment.

Allen King 
Rating:
5.0

Customer did not leave a comment.

Mikhail Papovsky 
Rating:
5.0

Customer did not leave a comment.

SUSAN VANGIERI 
Rating:
5.0

Customer did not leave a comment.

Tatiana Held 
Rating:
5.0

Customer did not leave a comment.

Marty BlackEagle 
Rating:
3.0

I wasn’t able to find the keys so I was looking inside the UHual and the guy working there comes next to me to pickup a car but he doesn’t tell me I need to go inside. Then when I go inside same person hands me keys to uhual.

Sagar Patel 
Rating:
4.0

Customer did not leave a comment.

Zachary Mandell 
Rating:
4.0

Location is a little small especially with it being a busy gas station. Otherwise, everything was great. Awesome customer service

Kyle Schneider 
Rating:
4.0

I had chosen this location for my one-way rental drop off. On the next day I received a text from Uhaul indicating my drop off had changed to a location close to an hour away from my final destination. I don't know why this happened. I called the toll free number, was transferred to the dispatch service, and they reset my drop off location back to this one. Everything turned out fine in the end, but the surprise text stating a change in drop off was not expected.

Lewis Levine 
Rating:
5.0

This was not my first location of the day. I was supposed to have rented from a location in Framingham, but when I got there, for 5:30AM pickup, they had not staged the vehicle the night prior. In light of that, the Maguires location was able to get me into a vehicle with no issues, even at 6:00AM (prior to the location opening).

WILLIAM LACHANCE 
Rating:
5.0

Customer did not leave a comment.

Richard Bruce 
Rating:
5.0

Customer did not leave a comment.

TRACY HALL 
Rating:
5.0

Customer did not leave a comment.

MADELINE SANCHEZ 
Rating:
2.0

None of the equipment requested was provided at time of pick up and I tried calling customer service very long wait. I think requested a call back still no call back nearly 24 hours later

Robert Johnson 
Rating:
5.0

It would be nice to have a car phone mount holder in the U-haul vehicles.

Aswin Subramanian 
Rating:
5.0

The guys at Maguires were very helpful. They got to me right away, were friendly and helped me with the truck.

Amy Murphy 
Rating:
4.0

Customer did not leave a comment.

MANDANA FAMILIAR 
Rating:
2.0

Customer did not leave a comment.

KENNETH LEE 
Rating:
5.0

I was caught off guard by the extra fee for 100+ mile trips. For all the advertising about 19.95, I didn't expect that to *actually* be the cost ... but you had a few too many hidden fees.

RAYMOND CASS 
Rating:
1.0

Customer did not leave a comment.

PARTH MISHRA 
Rating:
1.0

Customer did not leave a comment.

Zizhen Chen 
Rating:
3.0

The website froze twice so I restarted and booked another truck only to find that I had 3 bookings and had to cancel them.

CHARLES LIDZ 
Rating:
4.0

I have been charged incorrectly and still waiting for the correct invoice.

RANBIR JAGGI 
Rating:
5.0

Maguires was fantastic! Customer service was incredible and the whole process was seamless. After being turned away from the Pleasant St. location because the staff did not arrive on time that morning (1.5 hours late!!! and we waited!!! with a no show!!!) We headed over to Maguires and met the good people there. They took care of us.

JOHN GIBBONS 
Rating:
5.0

Customer did not leave a comment.

BRIAN DUGGAN 
Rating:
5.0

Customer did not leave a comment.

David Bradeen 
Rating:
5.0

He was extremely helpful including directions on rt 9.

Elizabeth Cassell 
Rating:
3.0

I was overcharged for mileage.

THOMAS JARMOLOWSKI 
Rating:
5.0

Owner was very friendly and helpful.

SCOTT KLUGE 
Rating:
2.0

Poor cellular service at location max it unable for me to “drop off” vehicle and difficult to pick it up in the morning. I was overcharged $200 by uhaul because I couldn’t log the mileage which ended up being way less than the initial estimate. How can I get a refund?

John Hamre 
Rating:
3.0

Customer did not leave a comment.

PETER HARDIN 
Rating:
3.0

Customer did not leave a comment.

DAVID GALANIS 
Rating:
5.0

Customer did not leave a comment.

Manuel Veletzuy 
Rating:
4.0

Online information of which I uploaded the day before was not on the site and I had to upload again. Please make sure your cell phone check in/out is better equiped!

Margaret Estes 
Rating:
2.0

Dropped off after hours and there was nowhere to park. Had to park at an angle in a very tight spot in order to not block anyone in. The location was also very dark no lights in the parking area. Didn' t feel very safe.

Kelley Curry 
Rating:
4.0

Customer did not leave a comment.

Garreth Jones 
Rating:
2.0

The truck was clean but the steering wheel alignment was off. Aside from that, there was an after hours charge of 20 dollars which I wasn't made aware of before taking the truck.

WALTER NITZSCHE 
Rating:
3.0

Customer did not leave a comment.

Anthony Capenito 
Rating:
4.0

Na

Danol Brien 
Rating:
4.0

Customer did not leave a comment.

MARTIN OCHOLA 
Rating:
5.0

Customer did not leave a comment.

VALDECI SANTOS 
Rating:
5.0

Really good people at McGuires—-i will rent from them again

KENNETH DEMMA 
Rating:
5.0

Cargo van was in excellent (except for a few dings on passenger side) and very clean condition. Had a full tank of gas, great tires and awesome AC for a hot August day. Easy “check-in” and after-hours return. No issues at all.

DAVID MASUKEWICZ 
Rating:
3.0

Hours of service could be longer. The app for after hours turn in was HORRIBLE.

GUY TREMBLAY 
Rating:
1.0

They charged a cleaning fee and I know I didn’t leave anything in the vehicle. I rent from uhaul routinely, I was reassigned to a location further away causing more mileage expense and then a cleaning fee was charged without any basis. I will never allow uhaul to reassign me to this location again

ZACHARY MCBRIDE 
Rating:
4.0

Hi I had to drive 80 miles to get the trailer it’s no good and they call me only 18 hours before travel should be a minimum 2 days before about the location pick up U-haul should be delivery me near me because I made the trailer reservation one month before travel.

Leonardo Viana Quimquim 
Rating:
5.0

The person who rents there is very kind and solved me a problem

NEVINE MICHEAL 
Rating:
5.0

The man that ranted me the trailer, and the man that took it back we’re both very nice , thank you.

ZURAB MUKHIGULASHVILI 
Rating:
5.0

Nothing

Richard Taylor 
Rating:
3.0

Key lock box could use directions stating that the keyhole also serves as the opening device, but overall pretty simple.

Aslan King 
Rating:
4.0

Customer did not leave a comment.

William LaChance 
Rating:
5.0

Customer did not leave a comment.

JASON OLMSTEAD 
Rating:
4.0

Customer did not leave a comment.

Priscilla Velasco 
Rating:
5.0

Customer did not leave a comment.

SHEILA MACARTHUR 
Rating:
5.0

Kind, respectful, and helpful!

MARA GREEN 
Rating:
5.0

A little more communication in the back end regarding charges and such would have been helpful.

Robyne Jerome 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top