Did not get any of the stuff that I ordered with my u-haul
Max M
Customer Reviews for Magic Time Motors Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first truck that they tried to give me had a flat tire and they were telling me to drive it to another location to get the tire fixed. After I told them I was not comfortable driving it like that, they offered a bigger truck and I asked if my rate would be the same and they said yes, so I took it. They never walked around the vehicle with me to mark any damage that was already there on the truck which I thought was odd because other uhauls always did that with me. Then we get to our destination with this truck and I open the back of it and the door slides all the way open, too far back, and gets stuck. I couldn't use the truck because I couldn't get it unstuck. Then the brakes felt really worn out. And the right tail light was out on the truck. I told the guy all of this when I returned it and told him I was going to go to another uhaul place and he said he couldn't refund or anything. It was a joke.
Heather Athe location to be less cluttered.
Elias ZNothing I was treated like family everyone was kind and made my visit very comfortable.
Dorothy DNice people, BUT…Cut down on customer wait time. 45 minutes is too long.
Melissa HThey added the insurance I did NOT select and they forgot the dolly I requested. No one was able to help and just referred me to the Uhaul number.
Kimberly FThey did not have the dolly I requested
Jimmy HEveryone was very helpful and the return process was quick and easy
Anthony HA better designated entrance would be nice..
Albert PPhone return did not work as it would not allow me to upload picture of the dashboard. Tim the office they took the key and said we were good to go. I returned the truck a day early. Got an e-bill next day that charged me an extra day. Contacted Uhaul and have yet to hear back.
Michael GExperience was enjoyable and professional. The Air conditioning did not work but was not too uncomfortable since it was a nice day. The people were very friendly and more than willing to help.
Debbie SAttend customer by a representative as stated in the signage.
Jonathan UI had a 10am pickup. No one on property. Doors locked. Wouldn't answer phone calls. They didn't show up until 10:30. Which means I was there for over an hour. Really added some uneeded stress to our move. Thanks uhaul
TYLER GPoor gasoline on your trucks and do us all a favor and light the match
ROBERT BBe
Humberto GThe door was locked had to hang on it 2 times to get him to open to give me the keys. He finally opens and acted like I interrupted him before calling someone to verify I was picking up the truck even though it said clearly on my phone. Then he walked to the key box to get me the key. I go check truck and it had nasty furniture pads in it and no dolly when I was charged for one so I had to go bang on door again and he had to go find the dolly wasting plenty of time I needed to move. Ended up going over my time and getting charged double
Jonathan GDefinitely will never be picking up from this location again. The place was a mess, unorganized, and the staff was completely useless. Any questions I had were met with “I don’t know.” “I couldn’t tell you.” Or just straight silence for minutes till I asked for answers. Don’t bother with this location unless you have hours to waste.
Raul OThere is no parking. The male representative didn't arrive until 10:15AM. The male representative arrived only to loudly argue with a customer that had his vehicle towed the previous day while I stood by. The representative then went into his own office - not acknolding me at all. After a while another male representative went and told him why I was there - he then had me follow him into an extremely messy office full of papers and trash. A part of me truly wanted to run out of there but I promised my boss that I'd have this task completed for our company and this was the closest location. When I took the very nice and clean U-Haul back - it was like a zoo in that little place. There were people everywhere and the now female rep was drowning in complaints from the people that were there. She looked at me and said "they guy is not here - is the truck okay?" I said "yes but there is no parking - I left the vehicle in the street and don't you have to come look at the truck, mileage, gas?" She said "no it is okay - if something is wrong you'll get a charge" I was so frightened of this place. I was happy to see my truck was still where I left it and still in one piece that I decided to give her the key and leave. I had to have 2 gentlemen help me get out because I was blocked into the parking spot I had squeezed into that morning. I was afraid to even give you these details but I do see that my receipt was already processed - so here is the truth.
MARTHA PThe rental experience was that of the WORST I’ve ever experienced, ever. From the beginning, the tires were low on air so I had to stop & fill them up. I eventually called road side assistance & they had to change 2 tires. The entire way from SA to fort hood the check engine light kept turning on & we couldn’t even go over 60 without the truck shaking. Now to the actual box, IT WAS INFESTED WITH BED BUGS!!! My furniture & mattresses were brand new when loading them in, when we arrived at our destination is when we saw them all in the edges of the truck & on my BRAND NEW MATTRESSES. We attempted to fog the uhaul 3 times & still found some alive. It gets worse, on the very top of the overhead inside the uhaul, there was a dried up puddle of blood & along the edges also. Behind the passenger head rest was blood splattered as if someone was literately murdered in there. Had I seen all this prior to loading it, I would’ve NEVER EVER agreed to the rental. I took pictures of all this for my safekeeping because I’m definitely going to get my money back. I now have horrible anxiety & cannot sleep. I’ve had to spend additional money getting my home deeply cleaned. STAY AWAY FROM THIS PLACE!!!!!!
Stephanie EThis place was shady.. as a single woman.. it was a little scary. The placed looked old and unorganized.. I will never pick up at this location! Ever!!
SUSAN MWe did not receive any help or any explanation/instructions. The rate was $54 and they charged us another $64 just because we didn't reserve it. The U-Haul employee was super slow talking to others and taking his sweet time. When we returned the auto transport the employee did not open the gate for us to return it they did not even awknowdledge that we returned it.
david dThanks for letting me us the uhall I'll let all my friends know about yall
ENRIQUE LOwner was rude and uhaul equipment was dirty with trash in it. Unprofessional!
sayra sI dropped off the truck on Monday as I was supposed to and then they charged me a extra day saying I dropped it off on Tuesday. I have a request to have this reversed. The place was dirty The guy wasn't even available I spoke to a secretary who was sitting there and the guy never called me back he just charged me for an extra day.
Edward SMy experience at this location was great! At first I was a little bit confused as to where the entrance was but then a worker kindly helped direct me. Kiki was the manager there and she was very kind, patient, and helpful! The office was also very clean and sanitized. The van I rented was also very clean and in perfect working condition. Highly recommended this location!
Alexa WKeke the reception lady was very inviting kind friendly and helpful and professional. She was safe and reminded us of COVID and keeping safe distance and hand sanitation. That’ was important to me i felt safe and welcomed and comfortable. She could of been selling a house and I would have bought it!
mary rThe truck would not start because the battery was dead tried contacting customer service no answer did not have a good experience at all.
Angela BI completed the online reservation through U-haul, including uploading a picture of my drivers license as well as entering my credit card information. Magic Time insisted that they still needed to make a copy of my drivers license as well as my credit card when I got there. The secretary had to take pictures on her phone of my drivers license and credit card and sent them to the "boss", whoever that was? She thought it would make me feel better, to show me that she deleted them off of her phone, when I let her know that she had already sent the picture to someone else and now they have it. Was the most shady situation I have been through completing a reservation for ANYTHING. If I had not been on a timeline to get out of the apartment later that day I would have walked away. I have no problem providing ID to prove who I am but for copies to be made of identification/credit card and sent via a picture on a phone is unsafe. I canceled my card as soon as the transaction was complete. I also was asked to provide three references which was very strange considering I had already completed the online reservation through U-haul.com It seemed so out of sorts that I have enrolled in a credit monitoring subscription just to be safe. On top of all of this, the confirmation I received from U-haul indicated it would be a quick "covid-safe" pick up. I was at the location for at least thirty minutes in a room with two other customers and the employee.
Steven CWhen I first got the truck, the fuel level was not where it was stated it was. It was not full and I was charged more than I should have been.
Dominic SVery nice people..: took a little longer and a little unorganized. But overall customer service was great. And wonderful last minute solution to our moving issues.
Rudolph EThere was no one there except a mechanic that knew nothing about uhaul. Had to go to another location to get pads and dolly. It cost is a brand new tire when she had us back in to a location where the gate was too close. I would never recommend this place.
Kathy MMake sure the order is complete with the requested equipment
Geoffrey GI got two charges! This is unacceptable. There was a second charge with a two cent difference. No bank recognizes that as the same charge (dropping it from the statement). This was on purpose and poor of this company.
Salvador AYour online booking process indicated that it would be as simple as showing up to the location and retrieve the rental vehicle. instead it was a 45 minute process, the owner did not expect my arrival and it caused me to be late to my event. This was a test to see if the process was easy enough to rent a vehicle bimonthly instead of maintaining a vehicle for occasional use. Its not. the process is difficult and expensive. I will not be using uhaul in the future.
Lando MFelt more like a side hustle...recurved the truck but didn’t get the equipment. Went back for the equipment and was only given part of the order
Joseph BNeed some kind of notice to go to building next door. Office was closed and locked when we got there.
Jesus TThis location was not easily accessible once we exited the freeway, the establishment did not adhere to the hours that were posted on the uhaul website. On the day it was due to be returned we arrived at 6:06, and they were listed as being open until 7:00pm and the lot was locked. We had spoken with the office staff to inform them of our arrival, and never received a phone call letting us know they were closing early. It resulted in us having to return the next morning at 9:00am which was their posted hours of business, and yet again no one was available and the lot was closed and we never received a phone call to let us know they would be in later that day. We had to then return later in the day at 2:00pm to drop the car transporter off, and it took over an hour to reach a uhaul representative by phone to ensure we were authorized to continue using that location as a drop off as our drop off location had been changed without our aproval. This return process was very stressful in the middle of our military move here to San Antonio, and was an inconvenience for us as we were not able to complete our full day of rental home searches as we had to make a third trip to the location to finally drop off the equipment. I think uhaul should do some due diligence in vetting the locations they have listed on their website and ensure those locations provide adequate customer service with accurate business hours posted or at least notify customers if hours will be adjusted for personal reasons. At one point we were told to just leave it on a side street and they would close out the return, this is not an acceptable way to run a business and we did not want to do that and assume liability for such action.
RICHARD B