Great service. Not only did i accidentally put the wrong pickup time, but I was also running late to an appointment i needed to get to after picking up the trailer. They rushed to the office and quickly took care of me to make sure I was able to get to my appointments on time. Wonderful customer service and the trailer was exactly what I needed. Would recommend!
Nekol P
Customer Reviews for Madison Line Storage Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for excellent service, i will definitely rent again..Debbie is wonderful!
Melissa DNice Job. Very professional. Prof. Terry D Balkaran
Terry BGreat, friendly service!!
Clare PThe app is too complicated. IT did not work for me even after calling your help line. I spent 2 hours waiting for a human so I could get my truck!
CLARENCE LThey were able to handle our last-minute request, all aspects of the process was perfect.
Lois WInformed gentleman of the problems with tow. He stated I should have called for assistance which I didn’t do since I was driving in the dark on unlit highways and as a female this is not something a female should do due to safety reasons.
Lace-Ann PMr Williams was very helpful, friendly and humorous. He made the transaction easy
Karn GExceptional staff!
Linda HVery nice dealer, I would come back again
maureen GI was pleased with how easy it was to arrange for the rental. Easier than a previous location
Gretchen OFirst- these are not just yes and no questions. If you are truly interested in useful feedback you'd deign the responses with a gradient at least. Second- renting through the app is tedious and frustrating. It might be saving you some labor but it's not winning you any friends. 3rd- in the app there's no way to comment on the condition of the inside other than clean or unclean. The drivers seat was ripped up and coming apart. 4th- my images on returning the truck would not upload and I wasted a lot of time. I finally just dropped the keys & left without confirmation, which was quite disconcerting. I still have no confirmation that all is finalized. I would not recommend this renting experience.
Anita BTruck we reserved was not available. Had to go to another location to pick up.
Larry NThis is the finest U-Haul I have been to. Super clean nice new trucks and equipment with top notch service. I highly recommend this place!
Cem PI left my EZPass in the truck and Dick was very nice with working out a time to get it picked up. Very helpful and pleasant!!
Jacob KYour app doesn't work at all on 5g network...i live in a rural area anyways and the app was no help. I had to call but they needed the info uploaded which the app would just keep starting over. Very unfriendly use. Luckily i added wifi to my instar for my vehicle to get wifi for the app to work. This caused a hour behind of moving my stuff from a toxic situation.
Michelle BRick willams is the best of the best earlville ny 13332
dana fSmooth transaction, friendly customer service
Jeffrey EGreat service, very convenient
glenn rEasy access and drop off system. Friendly personnel.
Nicole SCustomer service non existent. Trailer returned well before due date but no one present to accept. Adding insult to injury an additional one day charge was levied. U Haul is more than just trucks and trailers. It’s your people that need fixing.
Robert Cservice excellent, prices reasonable.
Thomas MThe guy was absolutely wonderful and very helpful. Would definitely recommend this location. Wonderful customer service!
Jocelyn PVery good service and advice.
Dafney NThey wanted truck back in 23.5 hours after I picked it up on a 2 day rental. I returned a day early and didn’t get any money back. And got charged another 11.88 for mileage. I want a refund for the one day!!!!
Craig AAbsolutely incredible service at Madison Line Storage. Super easy to set up and get going with help on hand. Would definitely recommend to others.
Tyler MEven though I rented for 1 day and returned the item within the day, I was charged for 2 days.
Lori CNot a thing.... the service was great as was the vehicle.
Vinny TNot sure how I feel about this latest experience with U-Haul. I ended up needing this rental for over 2 weeks and while every time I call to ask for an extension, a customer service representative helped me do that, I was very frustrated and disappointed that I couldn’t do it for the website or the app. With every extension I paid the required amount but upon returning the truck, the app tried tell me I owed over $550! I immediately disagreed with the charges and waited to hear from U-Haul. After not hearing anything back from them I ASSumed all was good until my girlfriend informed me that ALL of the charges from every extension was taken off of her Chime account. (The account we used to get the reservation but switched over to a different account for the extensions) I don’t know what’s going on or deal is just yet but I definitely know that I am not paying for this contract out of 2 separate accounts!!! And I will be talking to the right people on my end to get to the bottom of my missing money!!!!
John SReturn process via the app is clunky. Someone really needs to think through how much data is being transmitted in this process, given half your locations are in the middle of no where.
Andrew SWhen we picked up the uhaul it did contain some garbage in it. A child’s sock and some other paper. I removed the paper but not the sock. We moved pieces of furniture. We left nothing in the uhaul when we finished but the sock that was there when we picked it up. We were charged $15 for a cleaning fee that should have been charged to the previous renter. The truck should have been cleaned before we picked it up.
Anthony TNothing! Richard Williams is second to none when it comes to customer service and care!!
Barnabas BI for one have a disability and unfortunately the key lock box and location contact less pick up before or after hours or if a place is closed you can pick it up I hated and wasn't for me, And on top of that I get a call 6:30pm the night before that the truck i needed wasn't their and I'll have to go to another location to get it, Bad way unfortunately to deal with people though I understand you can never make everyone happy but little stuff like that annoyed me
William JVery helpful and accommodating.
Mark CThe rental was smooth. Easy . Good vehicle. Definitely would recommend
MayMarie HOriginally was supposed to pick up rental at the Teal avenue location in Syracuse NY. Not only were the staff openly discussing their drug and alcohol use the night before, they did not know how to operate or navigate thru the operating system to release my rental. This is what I think was the real issue. I was then directed to pick up the rental equipment over an hour away. This severely impacted my schedule.
Anthony REasy access and hook-up. The owner was pleasant. The lights did not work at first, but my son noticed the wires on trailer connections had been cut somehow. Luckily the owner had another line for this and we replaced it within minutes, All set. Other than that he trailer itself was in excellent condition. Uhaul does make check-in long and I think somewhat intrusive, they want so much info when one contact person in case of emergency a credit card a valid license of you and anyone else that may drive should do.
Ken BExcellent rental experience. Will use this location again.
Robert DVery nice owners. Easy to work with. Extremely helpful.
Dianne JI have reached out the rent a similar truck with car a supply budget have not heard back.
James HN/A
Joe AYou changed without my permission. I had to pickup the truck far more 1 hour and halfway and bigger truck before I reserved one. It was worst service ever I had.
Wusuk KNo issues, great drop off.
Willard LKeep doing what you’re doing! You’re doing an AWESOME job! Thank you
Danette LIt was very good
Saif ACheck out your website more often. Make sure You do have the available space.
Joshua HMake sure to bring a passport if doing self pick up
Jennifer KMaking a reservation for equipment using the web site was easy. The truck we requested was available and ready on our arrival. Return was simple.
Michael P