Great location! Very helpful!
Kendra S.
Customer Reviews for Madison Line Storage Services
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dick went out of his way to find a truck for us when we needed it! Thank you Dick
JAMESSTEWART D.Very helpful and great customer service! Would definitely recommend to friends and family!
Kendra S.Receipts are very small to read
ANTHONYR JR E.Owner is engaging
Frank Z.Great experience.
Eric Y.I tried to do the online check in but apparently it doesn't apply to trailers so it was a waste
Carol M.Dick Williams was excellent - very attentive and friendly. Had a great experience working with him. Thanks Dick!!
Ken L.The trailer was in great condition, brand new tires. I had to take 15 minutes and clean it out. someone had moved brush or something in this trailer.
Andrew E.Great experience
Scott S.Was charged 57 dollars for no reason vehicle was below milage and about e fuel and was still charged extra
Howard F.Customer service at this location was great. Gentleman running it came to office to help check out truck due to me not being able to check in and get keys .
Ronald M.Showed up to drop off but no one was there. Had to call a number and tell them I was dropping off the trailer. I had to unhook trailer on my own and park it off to the side. It was very heavy and awkward as the facility was on a hill.
FRANK EDWARD R.Get more uhaul managers/owner like the one in Earlville. Dick has always gone above and beyond to provide excellent customer service.
William P.very friendly and helpful.
Michelle H.Best Owner Ever
Evan K.I had an excellent experience renting from this location! The owner was kind and helpful every step of the way. I appreciate the ease with which every step of the process was for me. The online check in and check out, pickup and drop off. It was great! Thank You to Uhaul and each member of your team that made this an excellent process for me. I highly recommend Uhaul to everyone I know.
Valerie H.This is the best U-Haul rental location for counties and counties and counties beyond. The owner of this location in Earlville New York did everything that he could do to help me out the day I needed to rent a van to move some stuff. Mr. William's made my transaction smooth any he's really funny and charming too!! He is an excellent professional
GILLIANELIZABETH I.Things were good when I picked up except the back needed a sweeping and the last Person to drive had muddy shoes on drivers side floor
Todd P.Great customer service with Mr. Williams. Responds immediately to customer and followed through. Goes above and beyond.
Brad P.Excellent service , Communication, Very Hospitable and Knowledgeable ..Above and Beyond ..I'll continue to do business regularly and I've passed on the word to my fellow mates -5 Stars ..
Omar H.Extend hours of operation.
BRYCEMARTIN L.very good person to due business with
Frank S.Richard Williams treated me extremely well and always had.
ROBERTGEORGE J.I couldn't imagine how another Uhaul dealer could be better than this one.
ROBERTGEORGE J.the entire experience was simple and smooth, highly recommend this rental location
Dale W.TOP SHELF.. Dont change a good thing.
Ed R.Great customer service Saturday morning! Thanks
Cobina W.Not call me the day before informing me I have to pick up my rental over a hour away from my requested location! Very crappy of you Uhaul! This was a huge inconvenience costing me time and money!
Benjamin T.Dick Williams at Madison Line storage service in Earlville, NY was excellent to work with. He went above and beyond to help me get everything done to complete my request. He even stayed open late to help accommodate me when I was having some electrical hookup issues with my vehicle. He was friendly, patient, and extremely competent. I will definitely go back and do business with Mr. Williams!!
Gary W.You should probably do a better job informing the people who manage the location of when they have customers coming to get equipment. I arrived on time and waited for 20 minutes for someone to show up and get my truck.
Edmond C.Great experience from start to finish. It was my very first time and was able to breeze thru the process with ease.
Chanoc D.Great experience- I would definitely use this location again.
Daniel B.A most pleasant experience...no rush but a lot or bother to make sure all was and is well! This owner? / mgr. ? Is a capital investment for u-haul, Thanks
harold C.Dropped off on a Sunday, di online check in, never met anyone at the site.
JOHN G.An excellent facility with an outstanding cooperative agent. A very pleasant experience.
harold C.All steps from reservation to return of the trailer went very smooth.
John K.Mr Williams is running a very nice establishment. Very helpful and a pleasure to do business with.
Garth S.Our experience from start to finish was excellent.
Andrew H.Great customer service!!!
Doug F.Absolutely nothing - Mr. Williams was fantastic and he took great care of us! ¡Gracias!
Julie B.Online check in and return were very cumber-sum and took along time. When I tried to check truck back in, had to start over 6-7 times and then was not sure it was complete when it was.
LARRY K.The truck wasn't on the original lot I booked via phone with customer service, so I was switched to a new location much further away. It seemed like this happens a lot, yikes. Even after 2 customer service calls, things were still not right when I got to the location, so the manager had to redo the transaction and it took 30+ minutes to get out the door. The manager was nice though and worked with me to keep the price down.
Joanna H.This location was not my choice. I reserved the van at B&D Pool and Spa. I was emailed Friday 9/20/19 that my reservation was updated to this location. When I called B&D I was told the truck broke down. I was told I would be compensated for the mileage difference. When I arrived at the Earlville location the agent was having issues with his computer with another client. With my reservation he had no issues. However no mention was made of the compensation for the mileage difference. Maybe the agent was not obligated to compensate my mileage. He did, in the end, compensate the extra mileage after I mentioned it. The overall experience has left me nervous of using these locations or even U-Haul again.
DONALD J.This location was great. U-Haul customer service overall was the worst I've ever experienced. My first order was wrong and I had to cancel it. The next order, the pick up location was changed on me last minute. Overall I would not recommend U-Haul to anyone.
Tyler Z.Nothing the manager there Mr. dick was very helpful for my move planning.
Karey M.Everything was great
glenn R.This office was extremely helpful and kind. As I had to drive 32 miles to get there to pick up a trailer I could've picked up ten minutes from my house
cheri C.Cruise control would have been nice
Donald F.Great experience.
Nicholas C.When a truck says air ride and I end up in the hospital due to a blown back there is a problem. Quite frankly I am contemplating sending U-haul the damn bill because I spent over 250.00 PLUS the gas and now have an Urgent Care bill and then being sent to the medical center I can't imagine what that is going to cost me. Please feel free to contact me as my blown back is directly from that blasted falsely advertised “air rideâ€. I should have gone with another moving rental place. I would have saved myself hours and hours between urgent care and the medical center
Sarah K.