better parking lot, cleaner looking area, looks like a junk yard around it stop charging for miles as we already pay a good amount for the rental OR stop charging for gasMichael P.
Customer Reviews for Macomb Storage
(Distribuidor de U-Haul del vecindario)
Chesterfield, MI 48051
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The people at the store were very knowledgeable and attentive smooth sailing pick up and deliveryMARK W.
Really nice when we picked up and dropped off - super helpful and great experience overall!Mark L.
El cliente no dejó un comentario.DONALD CHARLES L.
El cliente no dejó un comentario.LARRY EDWARD H.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Jason M.
I absolutely LOVE this location. The lady was very helpful & friendly. 5 stars across the board . EXCELLENT customer sercice! Sorry, I forgot to catch the nice lady's name. Nothing, everything was perfect! Quick pick up (no waiting), lightning fast drop off also!JAMES FRANK D.
Great staff! Friendly and fast service!SEBASTIAN KRZYSZ K.
El cliente no dejó un comentario.JAMES EDWARD H.
I have driven many uhaul trucks and this one was very run down. The steering was not good, it pulled to the right bad and I was constantly fighting to keep it straight because every groove in the road would cause the steering wheel to move. That was without a load.Robert K.
El cliente no dejó un comentario.Larry W.
El cliente no dejó un comentario.ROSE M.
El cliente no dejó un comentario.Tyanna W.
The employees are always helpful and friendly!MARLENA P.
El cliente no dejó un comentario.JOSEPH MICHAEL L.
Honestly possibly the best customer service I have ever had.Kyle R.
Good job!!!OLEKSANDR YERGEN G.
Check engine light came on 1/2 to our locationJAMES RICHARD F.
Everyone went smooth . Customer service was excellent .ERIC LAMONT-MILL W.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.DOROTHY LYNN L.
Very reasonable short term rates. As I was going into Canada, I didn't need some items. This location was perfectRONALD D. | Overall Experience
Hidden driveway, hard to find.Wallace Z.
El cliente no dejó un comentario.KIM ELIZABETH W.
El cliente no dejó un comentario.NORMAN WALTER S.
El cliente no dejó un comentario.GREGG GARY W.
We left with a 1/2 tank and came back with 1/2 tank yet we were charged $66.14 for 14 gallons to fill it up. RIP OFF !!!!LINDA ELIZABETH H.
The only issue I have really is that the gas wasn't where it said it would be, and the truck was rather messy, so I wound up paying close to $25 more, so that I didn't get fee'd but by the time it came to that, my phone was practically dead and I didn't want to risk it dying on the highway as I was moving, incase of some other issue arisingAngel L.
El cliente no dejó un comentario.CARL MUNRO S.
El cliente no dejó un comentario.Taylor G.
I would definitely not recommend this location to anyone. I got the rental to drive out of town, over 30 miles one way. Instead the woman at the desk forced me into a "in town rental" not giving me the option for a one way and only giving me a rental truck for three hours and said I HAD to return it to her location. The contact she gave me was only for 30 miles which would have been fine for a one way but because i was forced to drive it all the way back 30 miles the milage was doubled and I was charged a ridiculous amount. When I asked if I could do a one way and drop the truck off at the Marysville locatiom she told me no. I will never use this location again and will make sure everyone i know doesnt go there and get scammed the way that I did.KATRINA MARIE G.
Excellent service.TIMOTHY JON C.
El cliente no dejó un comentario.Felicia P.
El cliente no dejó un comentario.marc R.
The checkout process was difficult to use. But, we are pleased with the value of the truck for the price.Matt M.
I couldn't have asked for any better service. Thank You again for helping us out with the rental.DONALD L.
Blankets ordered on line weren't in truck when I picked it up. Probably because I reserved the truck on line after the location closed, and picked up the vehicle the following day before the location opened. Also, a weld broke on the ramp making it very difficult to retract the ramp. Called the uhaul toll free number numerous times to be put on hold.Kevin U.
I was notified my pick up location changed to 1 hour away less than 12 hours ahead.Yi-Chien T.
The service was terrible the employee told me to file a complaint regarding this because we couldn't check in during the time we needed we called the number no response we had location services turned on and couldn't check in the same with dropping off where we were charged a fee for not being able to check in. Will never use this service againJim P.
easy and pleasant experience.JAMES DOUGLAS D.
Lower the price for multiple day rental.MARK DENNIS A.
El cliente no dejó un comentario.ROBERT CHARLES H.
El cliente no dejó un comentario.DYLAN MICHAEL P.
Why can't reservation guarantees be credited immediately at the uHaul locations ? I had to call the 1-800 number to find out how to get my guarantee refund. Do you really think 51 minute wait times are acceptable !!!!JOSEPH JOHN C.
El cliente no dejó un comentario.KIRK CARL K.
The van was in good working order and relatively new but the interior was just not cleaned well; dog hair on seats, some residue from soft drink splashing around the center console and generally dusty. It wasn't terrible but it should have been wiped down quickly at least I'm cab and seats vacuumed better.BRYAN DAVID P.
El cliente no dejó un comentario.RONALD ALLEN R.
El cliente no dejó un comentario.HAVEN VALENTINO R.
Nothing, it was greatLAWRENCE JAMES P.
Rental reservation was cancelled due to being scheduled in their computer to pick up at 2:30 am vice pm. No notification of the cancelation was provided. When I showed up at 2:30 pm as I intended, the attendant re-entered the reservation. Fortunately the van was still there.MICHAEL H.
Macomb storage is great! They always take care of us.DENA SHARON Z.
Best place everJOSHUA DAVID H.
El cliente no dejó un comentario.CAROLINE LOUISE D.
El cliente no dejó un comentario.JORDAN-ANTHONY D F.
Pick up and drop off was easy. Friendly staff. No issues.DAVID JAMES F.
My truck return was wrong. My ending milage was not correct and I was charged for 11 gallons of fuel when I returned the truck with the same amount that was in it when I picked it up.Nicolas R.
Make your truck pick up easier and work on customer service. We spent almost an hour going through the steps to verify and pick up a truck we had rented, only to find no key in the lock box. When we went into talk to someone about the situation he was extremely rude and told us there was nothing he could do to help us. I have never been so disappointed in this company's service. We had to scramble to make other arrangements to complete our move without any help from Uhaul. Next time we'll make sure to go somewhere else from the beginning.Steven T.
El cliente no dejó un comentario.MATTHEW JOSEPH O.
El cliente no dejó un comentario.PAIGE NICHOLE N.
Worked with the changes I neededCATHERINE G.
This location was closed when I dropped off.JOSEPH ROBERT B.
El cliente no dejó un comentario.Carrie F.
Barry and Mary are both awesome.linda h. | Overall Experience
Requested 5 dozen blankets. Only had 3 dozen. complained & questioned why I needed 5 dozen blankets. Haven't seen credit for the 2 dozen blankets I didn't receive.JANE ANN G.
El cliente no dejó un comentario.JENNIFER ANN J.
El cliente no dejó un comentario.CARRIEANN F.
El cliente no dejó un comentario.AUSTIN JOHN B.
Vacuum interior floors, clean interior, clean windshield and mirrors. Assist customer to properly adjust mirrors. Just some tips to exceed customer expectations.ROBERT THOMAS R.
Ever6went wellMichael Grimmer M.
El cliente no dejó un comentario.DORWOOD ERNEST B.
El cliente no dejó un comentario.SCOTT ROBERT T.
Communication is lacking. First location didn't have our truck and didn't notify us. Then sent us to this location and even though I called to notify them we would not be there at noon, they still called me and threaten to give the truck to someone else if I didn't call back immediately. Even though I already talk to someone. No communication and much added stress to an already stressful situation!!BENJAMIN STANLEY H.
Very disorganized, dirty, truck was filthy, moving blankets were all over it, a dolly was laying in the middle, we had to move all of it to use it, truck door got stuck,SHANIN TRACY M.
Friendly staff and management. Easy to work withBRADY P. | Overall Experience
El cliente no dejó un comentario.DERECK GARARD W.
El cliente no dejó un comentario.KARI MARIA G.
El cliente no dejó un comentario.SHAWN MICHAEL R.
El cliente no dejó un comentario.CLEMENT JOHN B.
The employees were super nice and helpful. Very courteous and made the rental a pleasant experienceLEIRAEBIANCA S.
El cliente no dejó un comentario.KENNETH JAMES G.
El cliente no dejó un comentario.ALAN HISHAM S.
My only issue is U-Haul corporate had to change my rental location and they didn't tell me that an 8am pick up had to use "Scan and Go" pickup, because the office didn't open until 9am. So I had to wait an hour, which could have been avoided.MICHAEL JOSEPH T.
Wish you had help to hireSUSAN ALLIENE R.
El cliente no dejó un comentario.DUANE KEVIN K.
El cliente no dejó un comentario.Hailey S.
El cliente no dejó un comentario.CHARLES AARON R.
I have rented through Uhaul MANY times. This location by far was the most convenient and hassle free. Awesome customer service from the man in the office and this was the first truck that had NO issues! Very impressed!KRISTINE MARIE B.
El cliente no dejó un comentario.WILTON J.
Efficient and friendly staffCAMERON BERNARD K.
El cliente no dejó un comentario.CHRISTOPHER PARK H.
El cliente no dejó un comentario.Michelle H.
N/CANN MARIE V.
I dropped off and left key in drop box. Was charged $12 for gas- I however filled up to the needed line at the gas station immediately before I pulled the truck to the back- I do not feel that I was under the gas line- feel this was unnecessary charge.KIMBERLY KAY G.
El cliente no dejó un comentario.Charles C.
Make sure keys are available in lockbox before processing ordersCalvin F.
First off the truck i wanted was a ten foot and they didn't have one but when I reserved it online I was guaranteed to have it. Then it was very dirty inside, had to sweep it out and the front sitting area was sticky with spilled drink. Couldn't even see out windshield I had to go to gas station to clear it off. Then my drop off spot was wrong even though I told them port Huron they had me to drop it in Canada.JENNIFER ELIZABE T.
NadaWILLIAM JOHN K.
El cliente no dejó un comentario.THOMAS MICHAEL W.
My experiences with U-Haul have never been a good one. This last one topped it off. I rented a box truck and a appliance dolly to be picked up after hours through the app. I picked up the truck and went to my destination to find out the dolly wasn't in the truck. I called corporate because the store was closed and they told me no locations were open for me to go pick one up. I was picking up appliances that had to be picked up during that time or I would miss out on it. So they noted my account so the manager could see it but when I went in to the location Berry the manager was not helpful and refused to help even with the notes all he said he could do is refund the $10 for the dolly. He was rude and as a manager he should have tried to do something for the mistake they made. I bought a dolly for $80 that night because of this mistake even a $10 off would have been okay but no he kept repeating I can only refund the dolly. Finally when I started recording the situation he then called his supervisor that was supposed to call me back but never did. When you go into a business you should be helped not brushed off. I will never recommend or use U-Haul again after the horrible service I received and receive every time I use them.Joey Y.
2nd time I've rented from here using the App and second time I went through all the steps to checkout and then got the error message, â€œsomething went wrongâ€ and needed to start over. And there are many steps to check out so it's frustratingROBERT B.
Tow strap broken and not useable. Packed full of snowJASON JOHN T.
El cliente no dejó un comentario.Jeffrey A.