Customer Reviews for MacMillans
(U-Haul Neighborhood Dealer)

477 reviews

4802 Hwy 104   Antigonish, NS B2G2L4

(902) 863-2534

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(902) 863-2534

4802 Hwy 104
Antigonish, NS B2G2L4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best experience ever!

john g macmillan 
Rating:
4.0

Customer did not leave a comment.

john g macmillan 
Rating:
5.0

Customer did not leave a comment.

Denise Pellerine 
Rating:
3.0

Customer did not leave a comment.

gary hepburn 
Rating:
4.0

Good customer service 👍

sheldon olson 
Rating:
3.0

Customer did not leave a comment.

Cullen Macaskill 
Rating:
5.0

Not applicable everything was great!

Mike Flemming 
Rating:
5.0

Customer did not leave a comment.

HUGHIE RICHARD 
Rating:
5.0

When driving to pick up the truck, we ran into construction on the highway that delayed us by an hour, we phoned ahead, and they accommodated our delay. We received a thorough briefing of the use of the truck, and timely response back after its return. The location has a large yard that makes parking a large truck straightforward, and pulling it off the lot and onto the highway a breeze (much easier than an in-town or in-city location). There is a gas station on the site as well, making topping up the tank easy as well. The only thing that I can think of that would make it a better experience is that we had difficulty driving the truck up a slope when loading, and not sure why is slipped as much as it did -- tires? perhaps that is worth checking.

Katherine M Harman 
Rating:
3.0

The people were costumer friendly. The way they do their business wasn't, the tech that they're using to transact business is not up to date unlike the other UHAUL sites in town consumers can transact business online.

GERARD JOHN BARI TINIO 
Rating:
5.0

Customer did not leave a comment.

dave ehler 
Rating:
3.0

accessability as it is a crowded area over all excellent service.as long as i don't get billed twice a-ok

FRED POIRIER 
Rating:
2.0

The U-ahaul I used had a broken cable for the door which made it extremely hard to open and close. It also had a clicking sound when turned on which made you feel you were going to break down any moment. The location itself was very small, and had many people coming in and out which left zero privacy and had many people talking over you to the person helping you which made you not even the priority while trying to rent your Uhaul. Very uncomfortable situation all around.

Megan MacDougall 
Rating:
5.0

Very professional and friendly person to deal with. He had me on my way in a timely manner. Definitely recommend this location!

Richard Rouse 
Rating:
4.0

The location and the staff there were great. It was NOT great that we had to take a truck that was much larger than what we had reserved. It was NOT great that we were unable to book a truck in the location where we needed it and had to drive two extra hours (at the gouging rate of $.89 per km plus gas). I also believe that U-Haul could have offered us a more cost effective solution. All we wanted to do is transport our small amount of furniture to Dartmouth for shipping and we had to pay U-Haul over $700. Again, this is not the fault of those at the pickup location.

Christina Warren 
Rating:
5.0

Doug was fantastic - very helpful and made sure we were all set for our move. Definitely recommend this place!

marian turniawan 
Rating:
5.0

Customer did not leave a comment.

roderick macdonald 
Rating:
5.0

Friendly staff and very helpful. Excellent experience!

Darcy Smereka 
Rating:
5.0

In and out inside 10 minutes. Called the night before to make sure I knew the location.

Kathy Briand 
Rating:
5.0

Always excellent service at this location. Great knowledgeable staff.

denton anthony 
Rating:
4.0

Customer did not leave a comment.

TANYA MACFAWN 
Rating:
5.0

Customer did not leave a comment.

Sandy Lengert 
Rating:
3.0

Customer did not leave a comment.

Margarite PetersonMartell 
Rating:
5.0

Uhaul should only improve the returning truck fact - flexible delivery in any different location.

Vinod Kumar 
Rating:
3.0

Customer did not leave a comment.

Lawrence Deveau 
Rating:
3.0

Customer did not leave a comment.

Jordan Simmons 
Rating:
5.0

Customer did not leave a comment.

Travis Mosher 
Rating:
5.0

Excellent group of men working there! Made sure everything was in tip-top shape for my road test and we’re extremely humble! Great job!!

Brandi Boudreau 
Rating:
5.0

Customer did not leave a comment.

FABER MACKIE 
Rating:
5.0

Uhaul itself could do more to offer better milage rates for people making longer trips like I did (2,200 miles). The people at this location however are exceptional, they went above and beyond to help make my experience the best that they could. If I ever need to rent a uhaul vehicle in Antigonish again I will go to this location 100% hands down, they are the best.

Frederick Lindsay 
Rating:
5.0

Customer did not leave a comment.

David Stewart 
Rating:
3.0

The truck smelt sour when I picked it up from the bottle depot in Antigonish, and had to drive it two hours in the stench back to Cape Breton. I cleaned the vehicle far better than what I received it and was still charged a cleaning fee. Then, I rush the entire time to make sure I get the truck back on time and I get a late fee. I was assured by the owner that the time was clocked and he pointed to a camera and said he didn’t need any paperwork, this was 3pm in the afternoon… the paperwork says I dropped it off the next day around 10am and got charged a late fee. So in total, I was charged an extra $70 plus tax for two things that I absolutely made sure I wouldn’t get charged for. This is extremely unacceptable.

steven romard 
Rating:
4.0

I and the owner helped me book the two trucks I needed two and half weeks in advance of needing them, but only one truck made it to the dealership. I got a call the day before to tell me to go 45 mins away to pick up the second one. I was lucky as one of my drivers was coming from away and could stop in to get it. Uhaul did give me a credit for the inconvenience which I truly appreciated but I thought with weeks notice both could have arrived at my pickup location. This slight inconvenience had nothing to do with MacMillians location and they were excellent and very helpful.

Shravan Changulanda 
Rating:
5.0

Customer did not leave a comment.

Amanda Barr 
Rating:
5.0

Everything was great

Darren Doucet 
Rating:
5.0

I booked a truck online at a location that was near to me and my destination. I then received a call saying there were no trucks available at that location and I would have to go pick up a truck at a different location, about 30-40 miles away. When I said there were plenty of trucks at that location, as I drive by there everyday, I was told corporate was moving those truck and would not be available. I was offered a small discount on mileage but it more than doubled my fuel cost and added about 2 hours to an already long day. Anyways, on moving day I had to drive by my local u-haul dealer. There were 5 trucks there all day and still there the next day too. Thanks for making my already long, expensive and stressful day even longer, more stressful and costlier. I hope I never have to rent again because the customer service was horrible. In saying that, the place I did get the truck from was great. Wasn't his fault that this happened.

Stephen Lukeman 
Rating:
5.0

Customer did not leave a comment.

Christine Lowry 
Rating:
5.0

Customer did not leave a comment.

john g macmillan 
Rating:
5.0

Customer did not leave a comment.

Wayne Stephen 
Rating:
5.0

Customer did not leave a comment.

WAYNE GERRO 
Rating:
5.0

Very knowledgeable, accommodating, patient and friendly.

Debbie horne 
Rating:
4.0

Customer did not leave a comment.

charles gerro 
Rating:
5.0

everything went smoothly.

Terry White 
Rating:
5.0

Customer did not leave a comment.

Barbara Carroll 
Rating:
5.0

Customer did not leave a comment.

John Kiley 
Rating:
2.0

Tried the online service to be more efficient. Online service was a joke. Switched to in store pick up. Slightly faster, though first uhaul provided had extensive amounts of water in the back. Second one provided had a lesser amount and representative mopped out for us. Pick up took over an hour to complete.

Donnie Gurney 
Rating:
5.0

Pleasure to deal with!

Doug Jamieson 
Rating:
4.0

Customer did not leave a comment.

phil oregan 
Rating:
1.0

When we picked up the van, we were told to top gas up to 1/4 tank which we did. We only drove 47 miles and put $40 gas before we returned it. Both my husband and son checked gauge and it was 1/4 tank. After van was returned, we had a call from where we dropped off the van saying it wasn’t at 1/4 tank and that we would be charged an addition $31 dollars. So that’s $70 in gas for 47miles. This doesn’t make sense. Someone made a mistake. In the future, owner should check gas gauge with client so there are no discrepancies.

Dave Bance 
Rating:
5.0

Customer did not leave a comment.

Danny Neuffer 
Rating:
5.0

Customer did not leave a comment.

mitchell freeman 
Rating:
5.0

The representative was excellent at this location. Excellent service.

Sheri MacNeil 
Rating:
3.0

Customer did not leave a comment.

RAYMOND W ARMSWORTHY 
Rating:
3.0

When someone book a trailer and was told that we could return to a different location but the day before U Haul calls and changes everything This is not what I call good customer service

maureen rhynold 
Rating:
4.0

The staff/service was helpful and respectful, thank you!

cathy rhodes langille 
Rating:
1.0

Tell the dealer about an online booking so the customer doesn’t have to wait 4 hours to get a truck half the size they originally were reserved.

Neil MacKinnon 
Rating:
5.0

Customer did not leave a comment.

Ronnie Penney 
Rating:
5.0

The gentleman was extremely helpful and accommodating

ken naugler 
Rating:
5.0

??

Dennis Draper 
Rating:
4.0

Difficult to rate on a scale because I don't have prior experience with similar , small-town UHaul businesses to compare with. But what I know for sure is that the depo staff were friendly and helpful, and I appreciated that. Also, the central booking service for the zone was also friendly and helpful on the phone. I did notice, though, that there can be a time lag between when a customer makes a pickup time change via call to central office and when the physical depot with the trucks is aware of the change. Apparently this is because the depot manager needs to log in on computer to see updates from UHaul scheduling, but depot can be very busy with customers on site so may not be able to log in to UHAUL frequently during the day. So I suggest that zone scheduling office follow up any schedule changes (on computer) with a phone call or Text message to depot manager to make them aware of the change quickly, especially if it concerns a time change on that particular day. In my case , luckily, no problem arose from the depot manager not yet being informed that I was picking up vehicle earlier than originally booked. But I can imagine some scenarios where time lags in information updates for rentals could be very problematic. One thing I found challenging about the truck itself is that there was no way to connect mobile phone to vehicle ( by cord or wirelessly) to engage hands-free phone use while driving. For people who need to communicate with other vehicles involved in a long-distance move, in real time, capacity for hands-free phone use is VERY important, especially when route or traffic gives few opportunities to pull over to stop and receive/make a call. Anyway, am very glad UHaul exists. I think it is a very useful option for many people and certainly came through for me when I needed it.

William Wallace 
Rating:
5.0

Great experience very helpful !!

Nahra Nahra 
Rating:
5.0

Customer did not leave a comment.

olivia melnick 
Rating:
4.0

Customer did not leave a comment.

Brandon Dwight P Penney 
Rating:
1.0

Customer did not leave a comment.

Ferris Tobin 
Rating:
5.0

Very friendly owner

Ryan Collins 
Rating:
5.0

Customer did not leave a comment.

Mike Musial 
Rating:
5.0

The gentleman that served my was very helpful and friendly. He was able to fulfill my needs even though it order was not on his system

John hall 
Rating:
5.0

Gordon was very efficient as were the rest of their friendly staff. Especially Kim!

guin mcmnally 
Rating:
5.0

Great guys to deal with.

Laura Septon 
Rating:
5.0

Customer did not leave a comment.

Kevin Hughes 
Rating:
5.0

It was great. Easy.

darren bennete 
Rating:
5.0

Customer did not leave a comment.

Annette Tobin 
Rating:
4.0

Uhaul was fairly clean, however a few small items were left behind from last customer (receipts, napkin)

Ronald Poirier 
Rating:
5.0

The customer service was excellent! I would highly recomend

dennis nickerson 
Rating:
5.0

Customer did not leave a comment.

David Scattolon 
Rating:
5.0

Friendly and professional. Great price. Would go to rent there again

darren skerry 
Rating:
5.0

nothing , very nice and friendly , plus I forgot my hitch and had to buy a new one , they torque it up for me

Jamie Knickle 
Rating:
3.0

Customer did not leave a comment.

Talia Deliman 
Rating:
5.0

Customer did not leave a comment.

harold smith 
Rating:
5.0

Nothing, was perfect. Staff member was very knowledable and helpful!

daniel strickland 
Rating:
4.0

Customer did not leave a comment.

Keith Cracknell 
Rating:
3.0

I don't have any critiques about the location, but the experience in general with renting a u-haul was disappointing to say the least. I had to drive more than double the distance to pick up the vehicles and was told I'd be compensated for the trouble.......for my trouble I had to go through the hassle of calling someone at U-Haul and then when I dropped of the vehicle had to call again and only getting discounted for only the extra kms, nothing for wasting my time to drive more than double the distance to pick up the vehicles, nothing to reimburse some of the $200 of gas I had to get to drive the extra distance and on top of everything I was charged tax on the original amounts before the km discount was applied......it was a mess. I'll make sure to think twice about dealing with U-Haul again in the future.

James Bungay 
Rating:
5.0

Customer service was excellent. Would highly recommend to my friends

sherry keith 
Rating:
5.0

Customer did not leave a comment.

Heather Lynn Kent 
Rating:
5.0

Honestly some of the best customer service I've received all year.

Andrew McCarthy 
Rating:
3.0

Customer did not leave a comment.

Valerie nauss 
Rating:
5.0

All was great. No issues.

Paul Robert Matthews 
Rating:
4.0

Customer did not leave a comment.

MIKE WOODS 
Rating:
5.0

Excellent service, knowledge and patience. Thank you Mr. Stephen!

Maurice MacPhee 
Rating:
5.0

The customer service was great however the 6x12' trailer I rented had all season tires with advanced wear. The trailer I rented had a California plate on it and I realize ice and snow is not a problem there b in Canada it means bad and dangerous "fish-tailing" which is exactly what happened to me when towing the trailer empty on icy roads. I suggest better tire maintenance and inspection on trailers coming to Canada.

John Beaton 
Rating:
5.0

I arrived early and they were busy getting their day started. There was a lot going on and I was suppose to meet someone there. They get things ready and I was ready to go in 15 minutes. Sorry I did delay them getting the paperwork done because of the meeting I had in the parking lot. They remained friendly and professional and all was done quickly. I surely would recommend this location. Thank you

YORKE BARRINGTON 
Rating:
5.0

Do not feel there are any improvements required. Excellent service with friendly helpful staff

Valerie nauss 
Rating:
5.0

Customer did not leave a comment.

Allister Macmillan 
Rating:
5.0

Customer did not leave a comment.

kevin touesnard 
Rating:
5.0

Customer did not leave a comment.

KIM CAMERON 
Rating:
5.0

Customer did not leave a comment.

Joanne Wallace 
Rating:
5.0

Customer did not leave a comment.

Liam MacKinnon 
Rating:
3.0

Customer did not leave a comment.

daniel neuffer 
Rating:
5.0

Well, I actually booked the trailer at a different location for 8:00 AM and when I arrived they took close to an hour to decide that they didn't have one, and sent me to MacMillans, who had one. I think that your booking system is complicated for public and service users, leading to this problem. I also still have an outstanding dispute with a previous booking, done completely on your online system, and left me dissatisfied. Katherine

Katherine Harman 
Rating:
2.0

Apple maps sends you to a completely different place. Spent 45 mins trying to find it.

spencer whyte 
Rating:
5.0

Helpful staff and they went above and beyond to help me retrieve my belongings.

Kyle MacGillivray  |  Overall Experience 
No reviews have been submitted for this location.

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