Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

258 reviews

1118 N Grand Ave   Enid, OK 73703

(580) 366-0621

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(580) 366-0621

1118 N Grand Ave
Enid, OK 73703

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

There’s zero communication between location pick up call center to certify equipment been returned I also was charge extra after equipment was drop off on time.

Ildefonso Bibiano 
Rating:
5.0

The original reserved trailer’s lights were off. They provided a larger trailer to get me on the road.

Khanh Tran 
Rating:
5.0

Customer did not leave a comment.

Labina Langmour 
Rating:
5.0

Customer did not leave a comment.

Corey Wieden 
Rating:
5.0

MGM was perfect. Everything went smooth

Tiffany Gabriel 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Smith 
Rating:
5.0

They were very pleasant

CECILIA BAKER 
Rating:
4.0

Glenn was great to work with and had plenty of options, unlike several uhaul options in the area of the

joel lenz 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ARMOUR 
Rating:
1.0

I was charged for an extra day even though I RETURNED the equipment a day EARLY!

patrick zeka 
Rating:
5.0

Customer did not leave a comment.

Kimberly Desch 
Rating:
3.0

Customer did not leave a comment.

Kevin Baugh 
Rating:
5.0

Great guy and will use u haul again

WANDA CLEMENTS 
Rating:
5.0

Customer did not leave a comment.

GLENN HINES SR 
Rating:
4.0

Customer did not leave a comment.

Catherine Johnson 
Rating:
5.0

Remove the location on South 30th in Enid,Ok. It’s a effing joke that’s why I went to MGM on grand.

Chris Bigbey 
Rating:
3.0

Customer did not leave a comment.

RONALD WADE 
Rating:
5.0

Customer did not leave a comment.

Lynn Hostetler 
Rating:
1.0

The address on my receipt was incorrect I had to call to get the correct address. Sat and waited for over an hour for the person to come outside and help me. He ended up coming out at the end of me disconnecting my trailer myself(because I was tired of waiting)in the pouring rain to “Help”.I even dropped it off a day early. Would not recommend drop off location

Kelsey Tomlinson 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
5.0

Title: Above-Average Location, but Truck Maintenance Concerns Review: I recently rented a Uhaul truck from a location that I found to be above average overall. I would certainly recommend this location to a friend based on my experience. However, I feel it is important to highlight a couple of maintenance issues that I encountered with the truck. Firstly, the truck's brakes were in need of repair. This raised concerns regarding safety, as reliable brakes are crucial for any vehicle. I strongly recommend that the rental location addresses this issue promptly to ensure the safety of future renters. Additionally, I noticed that the liner in the cab of the truck was falling down. While this may be considered a minor issue, it does affect the overall comfort and aesthetics of the vehicle. It would be beneficial for the rental location to address this concern as well, as it could improve the overall customer experience. Despite these maintenance issues, I must acknowledge that the truck itself ran well during my rental period. It performed satisfactorily and met my expectations in terms of functionality. In conclusion, the Uhaul location exceeded my expectations overall, and I would readily recommend it to others. However, it is crucial that the rental location addresses the brake issue and the liner in the truck's cab to ensure a safer and more comfortable experience for future customers.

Susan Cross 
Rating:
5.0

Customer did not leave a comment.

ron lawser 
Rating:
5.0

Customer did not leave a comment.

Justin Shipman 
Rating:
3.0

Waited 1 hour after we got there. The door said closed from 12 to 1 for lunch we got there at 1:15 and called him and he said it wouldn't be long and go ahead and hook up the trailer. This after I drove 25 miles.

Tim Gardner 
Rating:
4.0

Customer did not leave a comment.

Terri League 
Rating:
5.0

Customer did not leave a comment.

james coy 
Rating:
5.0

Customer did not leave a comment.

Joshua Atchley 
Rating:
5.0

Glen is one of the nicest men I’ve ever met, I would definitely go back and recommend him! Awesome!

Mary Ann 
Rating:
5.0

Customer did not leave a comment.

TERRI BLAKLEY 
Rating:
2.0

Be be open when your schedule says open

james gilbo 
Rating:
5.0

Customer did not leave a comment.

Robert Werther 
Rating:
5.0

Customer did not leave a comment.

misty swanson 
Rating:
3.0

Customer did not leave a comment.

STEPHEN BAILEY 
Rating:
5.0

Everyone I came into contact to either in person or by phone was helpful, patient, courteous, knowledgeable and efficient. The trailer was in fine shape and we had no trouble. I can't think of anything they could improve. I would give them a 5 star rating Except maybe some coffee for the road--LOL

deborah holly 
Rating:
5.0

Treat everyone else as you did us. Great job

CLIFFORD sutton 
Rating:
5.0

Customer did not leave a comment.

Cynthia Alley 
Rating:
4.0

Customer did not leave a comment.

KATHY WILKES 
Rating:
5.0

Very friendly and explained everything

Tania Lovell 
Rating:
3.0

There was no one on site when we went to pick up the u-haul. I understand the person that was supposed to be there was ill. We had driven 75miles to pick it up so it was stressful. The lady that came after we called was pleasant and an hour and a half past pick up time, we were able to leave. Stuff happens and it all worked out.

James Nall 
Rating:
5.0

Customer did not leave a comment.

Kyle Billings 
Rating:
4.0

Reduce prices in an environment of hyper inflation.

Frank Cotten 
Rating:
5.0

Glen was excellent

DOUGLAS BELL 
Rating:
5.0

Customer did not leave a comment.

Robin Stalnaker 
Rating:
5.0

Great customer service I'll use them again

GARY THORPE 
Rating:
5.0

Customer did not leave a comment.

GLENN HINES 
Rating:
5.0

The guy that runs this is awesome

Kiesha Garry 
Rating:
1.0

Yes the vehicle was clean. Between the time I left the rental location until I returned, it leaked 3/4 of a tank of fuel out of the front of the fuel tank. Was also told I could pick it up at 7am on Friday morning and no one showed up. When the owner showed up at 7:45 am after I called him at 7, he asked who said I could pick it up at 7am, because they do not open until 8. When I told him who told me I could pick up the vehicle, I was told “she’s going to get her ass fired”.

kale smith 
Rating:
5.0

Customer did not leave a comment.

William Hosley 
Rating:
5.0

Nothing

Mike Arnold 
Rating:
1.0

The truck was locked with the key inside which delayed my moving process about an hour for someone to unlock it. Would never go here again.

James Waller 
Rating:
5.0

Glenn was great and fun to talk to. There was no problem getting the trailer and I would recommend him to anyone!🤔😏

BESTRICE BELL 
Rating:
5.0

Great that he was open on a sunday to pick up triler

Kathy Smith 
Rating:
5.0

Customer did not leave a comment.

David Burrows 
Rating:
4.0

Customer did not leave a comment.

Timothy Smith 
Rating:
4.0

Customer did not leave a comment.

mary wolf 
Rating:
5.0

Glenn was very nice and accommodating. He went to extra steps to make the pickup and return smooth, even staying late to help with the return. Highly recommended.

James Neal 
Rating:
5.0

Very professional

Jon Jacobsen 
Rating:
4.0

Customer did not leave a comment.

Jennifer Tingley 
Rating:
5.0

Customer did not leave a comment.

MISTI MCFADDEN 
Rating:
2.0

The truck was honestly the biggest piece of trash I’ve ever rented. It was over heating, the brakes were terrible, the steering was loose and it was dirty when I picked it up. Its a miracle the number one cause of death in the United States isn’t uhaul

Jason Mavrogeorge 
Rating:
5.0

Customer did not leave a comment.

SHERRY MURPHY 
Rating:
3.0

I elected no insurance for my rental since USAA covers vehicles and trailers I am renting or borrowing. However, the individual that wrote up the contract added the insurance and unfortunately I didn't realize it until after the fact. Don't add insurance just because you may receive a premium.

Joseph Howard 
Rating:
5.0

Customer did not leave a comment.

Peyton Kirby 
Rating:
5.0

Customer did not leave a comment.

James Huber 
Rating:
4.0

Customer did not leave a comment.

DAVID STEWART 
Rating:
5.0

Customer did not leave a comment.

Richard Farris 
Rating:
5.0

Customer did not leave a comment.

Robert Cossin 
Rating:
5.0

Customer did not leave a comment.

Stephanie DeClerck 
Rating:
4.0

Customer did not leave a comment.

Jay Pruitt 
Rating:
4.0

Customer did not leave a comment.

RICHARD CLEVELAND 
Rating:
1.0

Get the customers authorization before double charging

Randy Masters 
Rating:
1.0

Unable to get U-Haul due to website being down and location being closed. Over an hour wait time to trouble shoot and gate of pick up location closed before able to speak to someone to help.

Annelise Huffman 
Rating:
5.0

I made a reservation online to another location but when I got there the people that were to return the truck I was getting didn't return the truck so the gentleman was very helpful and got us a truck from the next closest location. All in all easy pickup and easy drop-off. Thank you

Lisa Stout 
Rating:
5.0

Very enthusiastic owner. A pleasure to talk to.

ALFRED FREED 
Rating:
1.0

The owner at MGM towing was not at facility at 9:00am. We had to go to another uhaul facility in Enid to get his cell phone number and then he showed up an hour late. He made jokes about not being there on time. Extremely poor customer service!!

TYLER TRAMMEL 
Rating:
4.0

Outstanding service!

TONY TURNER 
Rating:
3.0

Get off phone when helping someone

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

Angela Hubbard 
Rating:
5.0

Customer did not leave a comment.

Lester Lowry 
Rating:
5.0

Customer did not leave a comment.

RONNIE RICHARDS 
Rating:
3.0

None

Jerry Roundtree 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER JOHNSON 
Rating:
2.0

Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.

ROBERT MORGAN 
Rating:
5.0

Very helpful!!!!

KATHLEEN ECK 
Rating:
5.0

Customer did not leave a comment.

NELLDEEN EVANS 
Rating:
5.0

Customer did not leave a comment.

DAVID DRAKE 
Rating:
4.0

Customer did not leave a comment.

RICHARD STAERKEL 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ROPER 
Rating:
5.0

Great folks to work with.

James Chavey 
Rating:
4.0

Customer did not leave a comment.

RACHAEL ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

JORGE MENDEZ 
Rating:
5.0

Customer did not leave a comment.

JESUS ARIZMENDI 
Rating:
5.0

Customer did not leave a comment.

JIMMY SNOW 
Rating:
4.0

Customer did not leave a comment.

Pamela Kirkpatrick 
Rating:
4.0

Customer did not leave a comment.

LeRoy Watkins 
Rating:
5.0

The truck I rented wasn’t the cleanest. But it wasn’t to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.

Gerrett Spears 
Rating:
5.0

Customer did not leave a comment.

EDMUND SABANEGH 
Rating:
4.0

Customer did not leave a comment.

TONY TURNER 
Rating:
5.0

Customer did not leave a comment.

CARMELA TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Crissa Edstrom 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top