Customer Reviews for MA & PAS
(U-Haul Neighborhood Dealer)

50 reviews

110 W Commercial St   Mansfield, MO 65704

(417) 582-7080

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 582-7080

110 W Commercial St
Mansfield, MO 65704

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Austin Miller 
Rating:
3.0

Customer did not leave a comment.

Franklin Miller 
Rating:
5.0

Customer did not leave a comment.

Julia Stone 
Rating:
3.0

Have a person there during normal hours.

Carlton Kirby 
Rating:
5.0

Nothing..was a easy in and out transaction

Jason Turney 
Rating:
5.0

I see nothing at this time. She was very helpful and expedited our trip and was very friendly and helpful.

Michael Goodman 
Rating:
5.0

Customer did not leave a comment.

Jesse Twade 
Rating:
4.0

Customer did not leave a comment.

Charles Davis 
Rating:
2.0

Very confusing instructions. I called the number as stated in my agreement, and it told me the person I was trying to reach was unavailable. Also didn’t help that the Mexican restaurant using the same front door had no idea what I was talking about. I feel that the advertised “hours of operation” were not applicable cause no one was there at all. To top it all off, it was raining and I had to stand in the rain and take all sorts of photos, not to mention that the drop off location was 20 miles from where I was offloading my furniture, which caused me to incur a charge for $16.66 due to mileage. Just an annoying time overall.

Clinton Gibbens 
Rating:
4.0

Customer did not leave a comment.

Corey Gann 
Rating:
5.0

Customer did not leave a comment.

Sarah Johnson 
Rating:
5.0

That this is a self-serve location. Park, take picture of QR code.(by the front door). It will pull up the Uhaul app and walk you through the return process. Pretty easy once you realize that.

celesta hoover 
Rating:
5.0

Miss Jacqueline and Mr. David were SO helpful. I am not generally the trailer pick up person in my family, but there was no other option this time, and those two kept the event from causing me a panic attack! They were so pleasant and helped every step of the way. I can't say enough good things about both of them.

Amanda Fashbaugh 
Rating:
4.0

Customer did not leave a comment.

Craig Brassfield 
Rating:
3.0

It would have been a better experience if the truck size I reserved hadn’t been picked up by another person on accident forcing me to rent the larger size. I do really appreciate how quickly it was resolved by the staff member.

Anne Kubitschek 
Rating:
5.0

Very friendly and helpful

SHELLI OKER 
Rating:
5.0

Great people..

Robert Trahant 
Rating:
3.0

The representative was difficult to contact. The phone number was not answered until after many, many attempts. The door was padlocked and communication was not easy. When we went to pick up the key, we had to meet her in the parking lot (not inside a building) and she didn't realize that we had requested pads, so she was not really prepared for us to pick them up.

Bryce Cain 
Rating:
5.0

Very helpful

linda roccaforte 
Rating:
5.0

Customer did not leave a comment.

chuck tantone 
Rating:
2.0

No, there was no one on site. I was not able to check in and had to call the main office from someone’s cell phone in a gravel parking lot. Very unprofessional. also, there were no signs even showing where an office might be. Other people were standing in the parking lot confused, as was I.

Earl Scaggs 
Rating:
3.0

Customer did not leave a comment.

Ida Miller 
Rating:
4.0

Customer did not leave a comment.

Larry Peterson 
Rating:
3.0

Customer did not leave a comment.

Gary Weldon 
Rating:
5.0

Nothing. Everyone was wonderful

Michelle Collins 
Rating:
5.0

Customer did not leave a comment.

anita clark 
Rating:
4.0

Customer did not leave a comment.

Nancy Wilson 
Rating:
2.0

Truck was filthy, the operator of the store called the day before stating she wasn’t available and didn’t have an appliance dolly. Wanted to reschedule for after 2pm even though this was reserved almost a week in advance. I was given the dirtiest truck in the lot. The reservation was not easily accessible on the app or the website. It disappeared completely the day of pick up.

Wayne Marshall 
Rating:
2.0

Total confusion on the type of rental, could not give me a price. Not very happy with the experience.

James Williams 
Rating:
5.0

They were very nice and explained everything. Great place to rent from. Excellent Customer Service.

Robert Neph 
Rating:
3.0

No one was at the drop-off location to accept my trailer. I called the number listed for the location; phone rang until I received a message that there was no one to accept my call. Finally used the unsupervised drop-off service to leave the trailer. It worked OK, except there was hardly any cell phone signal - extremely slow response on my phone.

Dennis Barr 
Rating:
1.0

I was overcharged. Was supposed to be a one day rental but I was charged for 3 days. Jacqueline said she would refund but never did. She stopped answering my calls and won’t call me back or give me my money

Jannette McCully 
Rating:
5.0

Customer did not leave a comment.

Carla Lehman 
Rating:
2.0

The phone number on the website was wrong. The phone number on Facebook was disconnected. The place was supposed to open at 8 am. Whoever, no one showed up until 9:30 am. Waiting for the woman to come do her job was an unpleasant waist of my Monday morning. I would not recommend this location to anyone unless they had no other choice.

LARRY CONKLIN 
Rating:
5.0

Customer did not leave a comment.

Kevin Hinshaw 
Rating:
3.0

It took and an entire hour to get into my truck. Essentially limiting my 8 hours to 7 because the system would not let me complete it.

Jay CARUSO 
Rating:
5.0

Customer did not leave a comment.

Susan Janet Smith 
Rating:
5.0

Customer did not leave a comment.

Pheobe Best 
Rating:
5.0

Customer did not leave a comment.

Diane Peebles 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GIBSON 
Rating:
5.0

great people

CHARLES MURRAy 
Rating:
5.0

Customer did not leave a comment.

Angela kramm 
Rating:
5.0

Rental location and person was awesome and is still awesome however uhaul mischarged me and is still holding a pending pos of over $100 yet has a completed transaction which was overcharged for days and equipment not used.

Jacqueline Bent 
Rating:
3.0

Customer did not leave a comment.

Dennis Barr 
Rating:
5.0

Customer did not leave a comment.

Dalton West 
Rating:
5.0

Customer did not leave a comment.

Natasha Young 
Rating:
5.0

Customer did not leave a comment.

Richard Rosenkoetter 
Rating:
5.0

I hate the online way of renting a truck. I prefer the old way of working across the counter with a live person.

Charles Porter 
Rating:
5.0

Everything was perfect!

Jose Rodriguez 
Rating:
5.0

The 1980s Blockbuster Video style late charges are going to be the end of UHaul, as you will be destroyed by the gig economy which does not attempt to rate you the way UHaul does. I will be delighted when you scum go out of business.

CARLOS ROMERO 
No reviews have been submitted for this location.

Additional Services at this Location

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