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Steve M
Customer Reviews for M-64 Truck & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need wifi for the uhaul area. Hard to use the app without it and had poor cellular
Matthew SBarry is the best ever friendly staff and excellent customer service very helpful. I would recommend this location before any other I was ever at and I have been to many…Kenneth Dryja
KENNETH DI was told to bring truck and car dolly back to Ontonagon. Right before U-Haul called me and told me to return the dolly to Atlantic mine which was way out of the way for me. Told me they would compensate me (they didn’t) and when I got to Atlantic Mine the U-Haul person there told me they were going to charge me for bringing it there. It was 2 hours out of my way and then they gave me the run around. No clue who called me. Terrible customer service.
mike sPlease make returns on the app easier and faster. Often we are in areas of low connectivity and the app is fussy about that
Matthew SThe tie-down straps on the auto-transport (AT) were water-logged and swollen, and it was 0F outside so they were frozen and swollen. So, they simply would not fit into the AT's ratchets to tie the vehicle down. You need to solve this problem.
Henry KVery nice and friendly service. But the U-haul truck we got was too old. The bearing was found burned out while resting, luckily it was found early and not at the time of the accident. We had to call roadside assistance to tow the truck, unload our own car from the tow dolly, get a different truck, carry all the luggage, and load our own car onto the tow dolly again. This delayed us for 3 hours.
Zhuo HChris was great. However UHAUL botched up the reservation - by the way I WOULD NOT DO BUSINESS WITH YOU IF THERE WERE ANY OTHER ALTERNATIVE - YOU ALWAYS SCREW IT UP. trailer should have been pulled into shop to deice the ramps and straps - frozen solid an unusable -- the location did not have any strap extensions and had never heard of such a thing
CONRAD SExcellent service.
wayne wGreat customer service
TONY BChecked in equipment immediately.
Kelly NEveryone is very helpful and professional. Appreciate having the equipment close at hand if and when needed. Great location and staff. Thank you
Faith PWill rent again!
Ronald MSomewhere along trip, we determined the running lights were not working on the trailer. We scrubbed off the connections but were not able to get the lights working. We informed the drop off location of the problem.
Micheal Ctime accuracy in initial paperwork
Anthony Gdid not give me a copy of contract
Larry HWell, I understand not everyone knows how to check out uhauls, but the front desk was stacked with papers and unorganized, the vehicle I was supposed to get, they couldn’t find the key. So they gave me another one eventually. Just clean up a bit and have someone on staff who knows how to do it and it would have been a simpler process
MEGAN RThank you for a fast and painless drop off Barry, I appreciate you!
Cindy WI didn’t realize my supplies would be shipped separately so maybe make that clear as I thought they would be with the truck. Please honor Dave’s on Ballard in Wisconsin fid 53 years of service!!!!
Peg CThey need faster internet service or newer computers... he had alot of trouble connecting to the site it kept timing out. Even though he had trouble I am still impressed with service
Gregory BAwesome experience dropping off my rental ! Checked it over and told me all looked great !!!
kim s1) Plenty of equipment there, which would have been good if I were moving from Ontonagon. Why not send some of those trucks down to Marquette, where they are needed? 2) I was required to drop off the truck at 9:00 am but the location--a NAPA auto parts center--wasn't open yet. Not a big deal, as far as I was concerned. 3) Clean and inviting? It's an auto parts store, in addition to being an auto repair shop, so, I dunno, you tell me! Stuff like that doesn't bother me, but hey, you asked!
Lyle PLets address your incredibly poor computer registration it was the absolute worst and your toll free assistance when registering really sucked. Fortunately real people at the pickup and drop off points were incredibly helfpuf. But everthing else was a total nightmare. I would never rent from Uhaul again. You got some software designer that is a complete idiot. You need to redo your whole system
Chuck HUnfortunately I didn't take a picture of the mileage on the truck. I drove it a total of 14 miles, but the contract showed 83 miles. I returned it the same day later that evening.. when filling it up I couldn't even put in a gallon of gas. I asked for them to double check the mileage and I received no call or email. This was double the expected total. I know if they were to double check their records it would have shown an inaccurate starting mileage. I hope it was just an oversite and not something that regularly be happens. Although when I picked up the rental the customer in front of me was also asking why they are being cheese twice as they already paid. Thank you Dave Decker Unfortunately, I didn't take a picture of the mileage beforehand, but I assumed they would double check and not charge me extra.
dave dGreat service! Friendly!
Debra PBarry was very nice.
Shirley SVery professional Notified them of issues
JEFFERY SWe requested a pick up in Houghton, MI and were contacted three days in advance a trailer was not available. Unfortunately, we had to drive 40 minutes out of our way to find a trailer. A little stressful.
Catherine RNothing, everything was great
ROB MI know Barry and when I asked him to take care of a detail about the transport (in my initial reservation but later deleted it) he was very helpful and assured me he would take care of the necessary paperwork.
Gladys FAfter hour return needs work.
Alex AThe business was grossly understaffed (2 out of 3 employees had called in sick) , but the employee (Zack) who was there worked hard to get us our reserved trailer. There was a delay of about 45min dealing with U-Haul by computer as the trailer( which had been delivered the previous day) had not yet been cleared for pickup. Zack helped with hook-up and got us on our way. No problems during the trip.
CHARLES MEverything great!
Michael JTish and Barry were friendly, courteous and helpful. The return was handled quickly.
Conrad STrailer has seen its better days.
John BWe did an online return, since we had returned the truck just as the business owner was departing. When we had a problem with a set of keys locked in the truck after we dropped the truck keys in the drop box, the owner immediately returned to the site to assist us, which we greatly appreciated.
Mary EWould highly recommend renting from Them
Don MGreat service.
Gordon PI would only recommend it because Barry, the store owner, is very nice. The lady that works there is super slow, cant spell and took my order wrong, she ordered it for 6 hours when I asked for a 2 day rental but I had it back in 1 day. The next day Uhaul was contacting me looking for it because it wasn't back in 6 hours.
ERIC BGood people
Don MThe clerk at check out was very patient, seemed like it was very complicated to get thru the whole online procedure.
michael mApproximately one month before picking up the trailer, I reserved a 4' x 6'. I called one day before and they did not have one. They on the day of the pick up gave me a 6' x 12' for the price of the trailer they did not have after a call to what was thought to be regional management. They helped me hook up and made sure all was well. The trailer pulled well a potential poor experience was turned into a good one. Yes, it was bigger than needed or wanted, but worked out. To improve customer service, be sure to have the trailer ordered on premises.
Marvin W