Customer Reviews for M-64 Truck & Auto Repair
(U-Haul Neighborhood Dealer)

182 comentarios

1009 W State Hwy M64   Ontonagon, MI 49953
(@ Old Norwich Trail)

(906) 884-6745

Horario de oficina

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Servicios en esta ubicación:

Contáctanos

(906) 884-6745

1009 W State Hwy M64
Ontonagon, MI 49953
(@ Old Norwich Trail)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Courteous and had vehicle and trailer ready.

LAURA H 
Clasificación:
5.0

Very friendly and helpful. They accommodated us when we arrived late to pick up our rental due to bad weather.

Karen S 
Clasificación:
5.0

El cliente no dejó un comentario.

don d 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD G 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY M 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD J 
Clasificación:
5.0

I dropped the trailer off on a Saturday when they are normally not doing U-Haul business. a receipt was emailed to me on Monday.

Linda M 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B 
Clasificación:
5.0

Special compliment to Tyler who took the truck in that we returned and helped us hook up the trailer we rented. He was a very polite and professional young man who went above and beyond to make us feel appreciated as customers.

Peggy O 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve M 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C 
Clasificación:
5.0

Need wifi for the uhaul area. Hard to use the app without it and had poor cellular

Matthew S 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B 
Clasificación:
5.0

El cliente no dejó un comentario.

Natoshia H 
Clasificación:
5.0

Barry is the best ever friendly staff and excellent customer service very helpful. I would recommend this location before any other I was ever at and I have been to many…Kenneth Dryja

KENNETH D 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen P 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl S 
Clasificación:
1.0

I was told to bring truck and car dolly back to Ontonagon. Right before U-Haul called me and told me to return the dolly to Atlantic mine which was way out of the way for me. Told me they would compensate me (they didn't) and when I got to Atlantic Mine the U-Haul person there told me they were going to charge me for bringing it there. It was 2 hours out of my way and then they gave me the run around. No clue who called me. Terrible customer service.

mike s 
Clasificación:
5.0

Please make returns on the app easier and faster. Often we are in areas of low connectivity and the app is fussy about that

Matthew S 
Clasificación:
5.0

The tie-down straps on the auto-transport (AT) were water-logged and swollen, and it was 0F outside so they were frozen and swollen. So, they simply would not fit into the AT's ratchets to tie the vehicle down. You need to solve this problem.

Henry K 
Clasificación:
3.0

Very nice and friendly service. But the U-haul truck we got was too old. The bearing was found burned out while resting, luckily it was found early and not at the time of the accident. We had to call roadside assistance to tow the truck, unload our own car from the tow dolly, get a different truck, carry all the luggage, and load our own car onto the tow dolly again. This delayed us for 3 hours.

Zhuo H 
Clasificación:
5.0

Chris was great. However UHAUL botched up the reservation - by the way I WOULD NOT DO BUSINESS WITH YOU IF THERE WERE ANY OTHER ALTERNATIVE - YOU ALWAYS SCREW IT UP. trailer should have been pulled into shop to deice the ramps and straps - frozen solid an unusable -- the location did not have any strap extensions and had never heard of such a thing

CONRAD S 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth m 
Clasificación:
5.0

Excellent service.

wayne w 
Clasificación:
5.0

Extraordinario servicio al cliente

TONY B 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN R 
Clasificación:
4.0

El cliente no dejó un comentario.

keren s 
Clasificación:
5.0

Checked in equipment immediately.

Kelly N 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN R 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J 
Clasificación:
1.0

El cliente no dejó un comentario.

Larry H 
Clasificación:
5.0

El cliente no dejó un comentario.

chuck p 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B 
Clasificación:
4.0

El cliente no dejó un comentario.

SUE P 
Clasificación:
5.0

Everyone is very helpful and professional. Appreciate having the equipment close at hand if and when needed. Great location and staff. Gracias

Faith P 
Clasificación:
5.0

Will rent again!

Ronald M 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN R 
Clasificación:
5.0

Somewhere along trip, we determined the running lights were not working on the trailer. We scrubbed off the connections but were not able to get the lights working. We informed the drop off location of the problem.

Micheal C 
Clasificación:
4.0

time accuracy in initial paperwork

Anthony G 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B 
Clasificación:
2.0

did not give me a copy of contract

Larry H 
Clasificación:
4.0

El cliente no dejó un comentario.

Kit D 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia M 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B 
Clasificación:
3.0

Well, I understand not everyone knows how to check out uhauls, but the front desk was stacked with papers and unorganized, the vehicle I was supposed to get, they couldn't find the key. So they gave me another one eventually. Just clean up a bit and have someone on staff who knows how to do it and it would have been a simpler process

MEGAN R 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad r 
Clasificación:
5.0

Thank you for a fast and painless drop off Barry, I appreciate you!

Cindy W 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric B 
Clasificación:
4.0

I didn't realize my supplies would be shipped separately so maybe make that clear as I thought they would be with the truck. Please honor Dave's on Ballard in Wisconsin fid 53 years of service!!!!

Peg C 
Clasificación:
5.0

They need faster internet service or newer computers... he had alot of trouble connecting to the site it kept timing out. Even though he had trouble I am still impressed with service

Gregory B 
Clasificación:
5.0

Awesome experience dropping off my rental ! Checked it over and told me all looked great !!!

kim s 
Clasificación:
3.0

1) Plenty of equipment there, which would have been good if I were moving from Ontonagon. Why not send some of those trucks down to Marquette, where they are needed? 2) I was required to drop off the truck at 9:00 am but the location--a NAPA auto parts center--wasn't open yet. Not a big deal, as far as I was concerned. 3) Clean and inviting? It's an auto parts store, in addition to being an auto repair shop, so, I dunno, you tell me! Stuff like that doesn't bother me, but hey, you asked!

Lyle P 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK W 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley K 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S 
Clasificación:
5.0

Lets address your incredibly poor computer registration it was the absolute worst and your toll free assistance when registering really sucked. Fortunately real people at the pickup and drop off points were incredibly helfpuf. But everthing else was a total nightmare. I would never rent from Uhaul again. You got some software designer that is a complete idiot. You need to redo your whole system

Chuck H 
Clasificación:
4.0

El cliente no dejó un comentario.

ED P 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyndi B 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley P 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett P 
Clasificación:
2.0

Unfortunately I didn't take a picture of the mileage on the truck. I drove it a total of 14 miles, but the contract showed 83 miles. I returned it the same day later that evening.. when filling it up I couldn't even put in a gallon of gas. I asked for them to double check the mileage and I received no call or email. This was double the expected total. I know if they were to double check their records it would have shown an inaccurate starting mileage. I hope it was just an oversite and not something that regularly be happens. Although when I picked up the rental the customer in front of me was also asking why they are being cheese twice as they already paid. Thank you Dave Decker Unfortunately, I didn't take a picture of the mileage beforehand, but I assumed they would double check and not charge me extra.

dave d 
Clasificación:
5.0

Great service! Friendly!

Debra P 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D 
Clasificación:
3.0

Barry was very nice.

Shirley S 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY L 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M 
Clasificación:
5.0

Very professional Notified them of issues

JEFFERY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxie A 
Clasificación:
5.0

We requested a pick up in Houghton, MI and were contacted three days in advance a trailer was not available. Unfortunately, we had to drive 40 minutes out of our way to find a trailer. A little stressful.

Catherine R 
Clasificación:
5.0

Nothing, everything was great

ROB M 
Clasificación:
5.0

I know Barry and when I asked him to take care of a detail about the transport (in my initial reservation but later deleted it) he was very helpful and assured me he would take care of the necessary paperwork.

Gladys F 
Clasificación:
4.0

After hour return needs work.

Alex A 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara F 
Clasificación:
4.0

The business was grossly understaffed (2 out of 3 employees had called in sick) , but the employee (Zack) who was there worked hard to get us our reserved trailer. There was a delay of about 45min dealing with U-Haul by computer as the trailer( which had been delivered the previous day) had not yet been cleared for pickup. Zack helped with hook-up and got us on our way. No problems during the trip.

CHARLES M 
Clasificación:
4.0

El cliente no dejó un comentario.

David D 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthiamarie B 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara F 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara F 
Clasificación:
4.0

El cliente no dejó un comentario.

joe r 
Clasificación:
5.0

Everything great!

Michael J 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B 
Clasificación:
3.0

El cliente no dejó un comentario.

ALAN H 
Clasificación:
5.0

Tish and Barry were friendly, courteous and helpful. The return was handled quickly.

Conrad S 
Clasificación:
3.0

Trailer has seen its better days.

John B 
Clasificación:
4.0

El cliente no dejó un comentario.

mary p 
Clasificación:
4.0

We did an online return, since we had returned the truck just as the business owner was departing. When we had a problem with a set of keys locked in the truck after we dropped the truck keys in the drop box, the owner immediately returned to the site to assist us, which we greatly appreciated.

Mary E 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B 
Clasificación:
5.0

El cliente no dejó un comentario.

William F 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara S 
Clasificación:
5.0

Would highly recommend renting from Them

Don M 
Clasificación:
3.0

El cliente no dejó un comentario.

Leo R 
No se han enviado comentarios para esta ubicación.

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